Cancel Passmyinterview: Step-by-Step Guide

How to cancel PassMyInterview and protect your money in new zealand

What PassMyInterview is and why you might want to leave

PassMyInterview is an online interview coaching platform that delivers practice materials, mock interviews, and video training to help you prepare for job applications and employer assessments. You access the service through its website or mobile apps on iOS and Android, whichever suits your device.

Many users in New Zealand sign up for specific job applications or recruitment cycles, then find they no longer need the platform once they've secured a role or finished their interview preparation. If you're in that position, you deserve a straightforward cancellation process and clarity on your refund rights.

Who uses PassMyInterview

Job seekers typically subscribe to access interview practice materials, video coaching, and mock assessments tailored to specific employers or industries. Some users sign up for a free trial first, then decide the paid content doesn't match their needs. Others reach the end of their interview preparation cycle and simply don't need ongoing access. Tocancel understands that your circumstances change, and you should be able to exit without friction.

Common reasons to cancel

You might want to cancel if you've landed your job, completed your interview preparation, prefer a cheaper alternative, or found the content doesn't suit your learning style. Whatever your reason, Tocancel is here to help you navigate the cancellation process cleanly and protect any money you're entitled to reclaim.

Your consumer rights in new zealand and the consumer guarantees act

New Zealand law gives you strong protections when you buy services like PassMyInterview. Understanding these rights means you can push back confidently if the company refuses a refund or makes cancellation unnecessarily difficult.

What the consumer guarantees act promises you

The Consumer Guarantees Act 1993 requires that services are carried out with due care and skill, are fit for purpose, and match what was advertised or promised to you. If PassMyInterview fails on any of these fronts, you have the right to a refund, replacement, or compensation. This protection applies to you in New Zealand regardless of where PassMyInterview's servers or head office are located. The company cannot hide behind a United Kingdom address to avoid your local consumer rights.

Your legal position: You are protected by New Zealand consumer law from the moment you pay. The company must deliver what it promised, and if it doesn't, you can demand your money back.

Your specific entitlements

If you discover that the interview coaching materials don't work as described, are delivered late, or fail to match the quality promised on the website, you can request a full refund. You don't have to accept a partial refund or a credit towards future months if the service was genuinely faulty.

The 30-day money-back guarantee PassMyInterview advertises is helpful, but your Consumer Guarantees Act rights often extend beyond that window if you can show the service was defective from the start. Tocancel recommends documenting what was promised versus what you received, so you have evidence if the company disputes your claim.

How to cancel PassMyInterview step by step

Cancellation works differently depending on whether you subscribed through the PassMyInterview website, Apple App Store, or Google Play. Follow the method that matches your purchase, and Tocancel will walk you through each one.

Cancel via the PassMyInterview website

If you signed up directly on passMyInterview.com, use the account settings dashboard to cancel your subscription. This is usually the fastest route.

1. Sign in to your PassMyInterview account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Look for "Account Settings," "Subscription," "Billing," or "Plans" in the main navigation or user menu.
   • This section is typically found in the top-right corner or under a dropdown menu.
3. Select "Cancel subscription" or "End membership."
   • PassMyInterview may ask you to confirm your reason for leaving or offer you a discount to stay. You are under no obligation to accept any offer.
4. Confirm the cancellation when prompted.
   • A confirmation email should arrive within minutes. Save this email as proof of cancellation.
5. Check your next billing date to ensure the subscription has stopped.
   • Your access should remain active until the end of your paid period, but no further charges should occur.

Cancel a PassMyInterview subscription from apple app store

If you subscribed through Apple's in-app purchase system, you must cancel within the Apple ecosystem, not through PassMyInterview's website.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • Tap the account icon in the top-right corner (your profile picture or initials).
2. Tap "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
3. Find PassMyInterview in the list and tap it.
   • Review the renewal date and billing amount.
4. Tap "Cancel Subscription" or "Edit."
   • If you see "Edit," select "Cancel Subscription" from the next screen.
5. Confirm your cancellation by tapping "Confirm" or "Yes."
   • Apple sends a confirmation email to your registered account. Your access continues until the renewal date, but the subscription will not renew.

Cancel a PassMyInterview subscription from google play

Android users who subscribed via Google Play must cancel through the Play Store app or website.

1. Open Google Play on your Android device or visit play.google.com in a web browser.
   • On the app, tap your profile icon in the top-right corner. On the website, click your profile picture.
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • Look for this option in the menu.
3. Tap "Manage subscriptions."
   • This displays all active subscriptions on your Google account.
4. Find PassMyInterview and tap it.
   • Review the next billing date and price.
5. Tap "Cancel subscription."
   • Google asks for a reason (optional). Provide feedback if you wish, or skip this step.
6. Confirm your cancellation.
   • You receive a confirmation email from Google. Your subscription ends on the current renewal date, and no further charges occur.

PassMyInterview pricing and what you're paying for

Understanding PassMyInterview's pricing structure helps you evaluate whether the service is worth your money and makes sense of your billing history.

Prices may vary depending on promotions or region. Check your invoice or account settings to see what you're currently charged. Tocancel recommends reviewing your last three statements to confirm you understand your payment history before you cancel.

What happens after you cancel PassMyInterview

Cancellation doesn't mean immediate loss of access. Knowing what to expect helps you plan your job interview preparation around your access window.

Your access after cancellation

Once you cancel, PassMyInterview typically allows you to use the service until the end of your current billing period. If you paid for a monthly subscription and cancelled on day 10 of a 30-day cycle, you keep access for the remaining 20 days. You do not receive a pro-rata refund for unused days unless the service was faulty or you cancel within a statutory cooling-off period.

Download or screenshot any materials you need before your access expires. PassMyInterview does not always archive your progress after cancellation, so save your notes and mock interview scores if they're valuable to you.

Refund timeline and process

If you qualify for a refund under the Consumer Guarantees Act or PassMyInterview's 30-day guarantee, the company must process it within a reasonable timeframe. In practice, this means 5-10 business days for bank transfers and up to 30 days for credit card refunds (depending on your bank). Tocancel advises checking your bank account within 14 days of your refund request and escalating to PassMyInterview's support team if the money hasn't arrived.

If you subscribed through Apple or Google, refunds go back to your original payment method via those platforms, not directly from PassMyInterview. Contact Apple Support or Google Play Support if a refund is delayed.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can cost you money or leave you confused about your account status.

Mistake 1: cancelling in the wrong place

The single most common error is trying to cancel on PassMyInterview's website when you subscribed through Apple or Google. The company's website has no record of your Apple or Google subscription, so cancelling there does nothing. Your Apple or Google subscription continues to renew, and you get charged. Always cancel where you paid.

Mistake 2: not saving your cancellation confirmation

After you cancel, PassMyInterview or Apple or Google sends you a confirmation email. Many users delete these emails immediately, then have no proof of cancellation if they're charged again. Save that email in a folder or forward it to yourself with a note. Tocancel has helped thousands of consumers resolve disputes because they kept evidence of cancellation.

Mistake 3: assuming auto-renewal stops automatically

Cancelling your subscription does not stop future charges. You must actively cancel the renewal. If you simply stop using the app or website, PassMyInterview will still charge you on your next billing date. Confirm in writing (via your confirmation email) that the subscription has ended, not paused.

Mistake 4: ignoring disputed charges

If PassMyInterview charges you after cancellation, contact the company first to ask for a refund. If they refuse or don't respond within 5 working days, escalate to the Commerce Commission (New Zealand's consumer authority) or your bank's dispute resolution team. Don't ignore the charge.

Your refund rights if PassMyInterview doesn't deliver

The Consumer Guarantees Act is your safety net if PassMyInterview fails to meet your reasonable expectations.

When you can claim a refund

You are entitled to a refund if PassMyInterview's coaching materials are incomplete, if the platform crashes frequently and prevents you from accessing content, if video training doesn't match the description on the website, or if the service is significantly delayed. You do not have to wait 30 days if the fault is obvious from day one.

Document the fault: take screenshots of error messages, note dates and times when the service was unavailable, and record what the website promised versus what you received. This evidence strengthens your refund claim.

How to request a refund

Contact PassMyInterview's support team in writing (email is best) and explain the fault. Reference the Consumer Guarantees Act 1993 and ask for a full refund. Give the company 10 working days to respond. If they refuse or ignore you, escalate to the Commerce Commission or ask your bank to dispute the charge as a "service not provided" claim.

Tocancel recommends keeping all correspondence and filing a formal complaint with the Commerce Commission if PassMyInterview doesn't cooperate. The Commerce Commission investigates unfair contract terms and misleading conduct, both of which apply if PassMyInterview breaks its promises.

Cancellation checklist before you go

Use this checklist to ensure you've covered all the important steps.

What to do if PassMyInterview refuses to cancel

Some companies make cancellation deliberately difficult by hiding the button or claiming technical errors. You have legal remedies if PassMyInterview obstructs you.

Direct escalation within PassMyInterview

Email PassMyInterview's support team and state clearly: "I wish to cancel my subscription effective immediately. Please confirm cancellation in writing within 5 working days." Be polite but firm. Keep a copy of this email. If the company doesn't respond, you have evidence of non-cooperation.

Escalate to the commerce commission

If PassMyInterview refuses to cancel or doesn't respond, lodge a complaint with the Commerce Commission (www.comcom.govt.nz). The Commission investigates unfair contract terms and misleading conduct. It has the power to require refunds and penalise businesses that breach consumer law. Tocancel strongly encourages you to escalate here rather than accept refusal from the company.

Dispute the charge with your bank

Contact your bank and ask for a "chargeback" or "dispute" on the PassMyInterview transaction. Explain that you requested cancellation and the company either ignored you or charged you after cancellation. Your bank can reverse the charge while it investigates. This puts immediate pressure on PassMyInterview to cooperate.

Comparing PassMyInterview to other interview coaching services

If you're cancelling because the service doesn't suit you, these alternatives offer different features and pricing.

Tocancel recommends trying free alternatives or lower-cost services before committing to monthly subscriptions. Many job seekers find free YouTube content and employer websites sufficient for basic interview preparation.

How to contact PassMyInterview and send a written cancellation request

PassMyInterview's terms and conditions specify a postal address for written cancellation requests. Use this only if self-service cancellation fails or if you want a formal record of your cancellation request.

PassMyInterview contact address

PassMyInterview Ltd
Unit 3
Sovereign Court
Ermine Street
Huntingdon
Cambridgeshire
PE29 6XU
United Kingdom

Send your cancellation request via registered mail (so you have proof of posting). Include your full name, email address, account username, and the date you wish the cancellation to take effect. Request a written confirmation of cancellation and a refund if applicable. Allow 10-15 working days for a postal response.

This address is a United Kingdom postal address. However, the Consumer Guarantees Act 1993 protects you in New Zealand, and you can still escalate to the Commerce Commission if PassMyInterview ignores your request.

Summary: your path to cancelling PassMyInterview

You have the right to cancel PassMyInterview quickly and reclaim your money if the service doesn't meet your expectations. Start by identifying where you subscribed (website, Apple, or Google), then follow the relevant cancellation steps in this guide. Save your confirmation email and verify that no future charges are scheduled. If the company refuses, escalate to the Commerce Commission or your bank. Tocancel has helped thousands of consumers cancel subscriptions they no longer need and protect their money when companies make the process difficult. You are in control, and the law is on your side. Take action today.