Cancel Passmyinterview: Step-by-Step Guide

How to cancel PassMyInterview and protect your philippine peso subscription

Why you should cancel PassMyInterview now

PassMyInterview is an online interview coaching platform operated by Intelligent HQ Ltd, a UK-registered company based in Tunbridge Wells, Kent. The service delivers video training modules, model answers, and structured interview preparation packs designed to help you succeed in job interviews. If you signed up for the free trial or monthly subscription and now want to stop the automatic billing cycle, you need to act before your next renewal date arrives. At Tocancel, we help readers like you understand exactly when and how to cancel before a surprise charge hits your payment method.

How PassMyInterview works

The core product is the Online Interview Training Course, priced at $27.00 USD (approximately ₱1,526 PHP) per month. When you register, PassMyInterview grants you a 30-day free trial that automatically converts to a paid monthly subscription unless you cancel before the trial expires. The platform also sells one-time packs, such as the Full Stack Developer Interview Success Pack at $4.99 USD (approximately ₱282 PHP), which often bundle access to the main recurring training course at the same time.

This bundling creates real confusion. Many Filipino users purchase what they believe is a single download, only to discover they have enrolled in a monthly subscription simultaneously. If this happened to you, check your email receipt and account settings immediately. Tocancel recommends reviewing your account dashboard today to see whether you are on a recurring plan or a one-time purchase.

The automatic billing trap

PassMyInterview operates on automatic renewal. Your subscription renews every 30 days on the same calendar date unless you cancel in advance. Missing the cancellation deadline by even one day triggers another full month of charges to your credit card, GCash, or Maya account. For Filipino users on a tight budget, an unexpected ₱1,526 charge can strain cash flow significantly. Support is handled exclusively through email at [email protected], and response times are often slow. This is why canceling through your own account is almost always faster than waiting for customer service replies.

Your consumer rights and what they protect

Under Philippine law, you have clear legal protections when canceling subscription services.

The consumer act of the philippines and your rights

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any subscription or recurring service without penalty or unreasonable delay. This law is enforced by the Department of Trade and Industry (DTI), which can act if PassMyInterview refuses to honor your cancellation request or continues to charge you after you have asked them to stop.

Your legal position is clear: you have the right to stop any automatic recurring charge at any time, and the company must honor that request within a reasonable period. PassMyInterview cannot force you to maintain a subscription against your will, cannot charge you after you have canceled, and must provide a clear cancellation mechanism. If they do not, you can escalate your complaint to the DTI Consumer Protection Group. This protection means you are not trapped by automatic billing-you are in control.

What you can do if PassMyInterview refuses to cancel

If PassMyInterview ignores your cancellation request or continues to charge you after you have asked them to stop, you can file a formal complaint with the DTI. Tocancel advises you to keep copies of all cancellation emails, payment receipts, and any responses (or lack thereof) from the company. Document the exact dates you requested cancellation and the dates charges continued to appear on your account. This evidence strengthens your case if you need to escalate the matter to the DTI or pursue a chargeback through your bank or payment provider.

PassMyInterview pricing and what you are paying for

Understanding PassMyInterview's pricing structure helps you make an informed cancellation decision and budget correctly before your next renewal.

Current pricing breakdown

PassMyInterview offers a tiered pricing model in USD, though your actual charge will appear in Philippine pesos on your card statement or digital wallet. Exchange rates fluctuate, so your PHP amount may vary slightly from month to month.

All one-time packs typically include a free trial to the main monthly course. This means purchasing a single pack may enroll you in both the one-time purchase and a recurring monthly subscription. Tocancel recommends checking your account settings immediately after purchase to confirm whether you are on a recurring plan.

Should you cancel PassMyInterview

Deciding whether to cancel depends on your individual circumstances and the value you are receiving from the platform.

Reasons to cancel immediately

You should cancel PassMyInterview if any of these situations apply to you. First, you landed the job and no longer need interview coaching. Second, the video content does not match your interview style or industry. Third, you signed up for the free trial but have not used the platform. Fourth, the ₱1,526 monthly cost no longer fits your budget. Fifth, you found a better alternative that suits your needs more effectively. Sixth, you accidentally enrolled in a recurring plan when you only meant to buy a one-time pack. All of these are valid reasons to cancel, and Tocancel supports your right to stop paying whenever you choose.

Common reasons users hesitate to cancel

Some users worry they will lose access to course materials after canceling. In reality, most platforms provide you with a grace period to download or review your materials before access terminates. Others fear they cannot cancel easily or worry about hidden fees. Under Philippine consumer law, this fear is not justified-PassMyInterview must provide a straightforward cancellation method and cannot impose unreasonable penalties. If you are hesitating, ask yourself this simple question: Am I using this service every week? If the answer is no, canceling now will save you money for the next 30 days and beyond.

How to cancel PassMyInterview step-by-step

Canceling PassMyInterview requires you to access your account and follow the cancellation process before your next billing date. The exact steps depend on how you originally signed up.

Step-by-step cancellation process

1. Visit the PassMyInterview login page at www.passmyinterview.com and enter your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset instructions.
2. Once logged in, navigate to your account settings or dashboard, usually found in a dropdown menu at the top right or in a sidebar labeled "My Account" or "Settings."
   • Look for a section labeled "Subscription," "Billing," "My Subscription," or "Recurring Orders."
3. Find your active subscription or recurring purchase and look for a button or link that says "Cancel Subscription," "Stop Recurring Billing," or "Manage Plan."
   • Click this button and follow the on-screen prompts.
4. PassMyInterview may ask you why you are canceling. Answer honestly but briefly. This feedback helps the company improve their service, but your answer will not prevent your cancellation.
   • Select a reason from the provided list or type a short explanation.
5. Review the final confirmation screen to confirm that your subscription will be canceled.
   • PassMyInterview should display your cancellation date and confirm that no further charges will occur.
   • Screenshot or print this confirmation for your records.
6. Check your email inbox (including your spam or promotions folder) for a cancellation confirmation email from PassMyInterview.
   • This email will include your cancellation date and reference number.
   • Save this email in a dedicated folder for your records.

If you cannot find the cancellation option in your account dashboard, contact PassMyInterview support immediately at [email protected]. Explain that you want to cancel your recurring subscription and include your account email address. Request written confirmation of your cancellation. Tocancel recommends sending this request at least 5 business days before your next billing date to allow time for customer service to respond.

Cancellation via email (backup method)

If the self-service cancellation option is not available or does not work, you can cancel by email. Send a clear email to [email protected] with the subject line "Subscription Cancellation Request." Include the email address associated with your PassMyInterview account, your full name, and the date you want the subscription to end. Keep a copy of this email in your records. Response times from PassMyInterview can be slow, so email cancellation is your backup method, not your first choice. Tocancel recommends using the self-service account method whenever possible because it provides immediate confirmation.

What to do after you cancel PassMyInterview

Canceling your subscription is only the first step. Protecting yourself after cancellation ensures PassMyInterview does not charge you again by mistake.

Verify your cancellation

After you submit your cancellation, log back into your PassMyInterview account within 24 hours to confirm the subscription status has changed to "Canceled" or "Inactive." If the subscription still shows as active, contact support again immediately. Check your email for a cancellation confirmation message, and save it permanently. Set a phone reminder for your next would-be billing date so you can verify that no charge appears on your account. This proactive step catches billing errors before they drain your bank account.

Monitor your payment account

For 30 days after your cancellation date, review your bank statement, credit card statement, or digital wallet (GCash, Maya) at least twice. If PassMyInterview charges you after your cancellation, you have proof of cancellation and grounds to request an immediate refund. Contact your bank or payment provider and provide your cancellation confirmation email as evidence. Most banks will reverse unauthorized recurring charges within 5 to 10 business days if you report them promptly.

Requesting a refund from PassMyInterview

If PassMyInterview charged you after you canceled, or if you want a refund for the current billing period, you have options.

Refund eligibility and timeline

PassMyInterview's refund policy typically allows refunds within 30 days of purchase if you request them before the refund window closes. If you canceled your subscription before the free trial expired and you did not use the service meaningfully, you have a strong case for a refund. However, if you used the platform for most of your free trial period, the company may refuse a refund based on the argument that you consumed the service. Contact PassMyInterview at [email protected] and explain why you deserve a refund. Include your order number, purchase date, and cancellation date. Request a response within 7 business days. If PassMyInterview ignores your request or refuses without valid reason, Tocancel advises you to escalate your complaint to the DTI or request a chargeback through your payment provider.

How to request a chargeback

If PassMyInterview refuses to refund unauthorized charges, you can request a chargeback through your bank or payment provider. Contact your bank's customer service line and explain that you canceled your subscription but PassMyInterview continued to charge you. Provide your cancellation confirmation email and payment receipts as evidence. Your bank will investigate and reverse the charge if it finds in your favor. Chargebacks typically take 30 to 60 days to resolve, but they are free and protect you from recurring unwanted charges.

Common cancellation mistakes to avoid

Many Filipinos lose money because they make preventable mistakes during the cancellation process. You can protect yourself by knowing what these traps look like.

Mistake 1: forgetting the cancellation deadline

Your subscription renews on the same date every month. If your billing date is the 15th, you must cancel by the 14th to avoid a fresh charge on the 15th. PassMyInterview does not send reminder emails before your billing date arrives. Set a phone alarm 3 days before your next renewal date so you have time to cancel if you have not done so already. This single habit will save you hundreds of pesos over the next year.

Mistake 2: assuming one-time purchases do not include recurring subscriptions

Many low-cost packs (₱282 to ₱1,130) bundle free trial access to the ₱1,526 monthly course. Users think they bought only a single download, then discover weeks later that a recurring charge hit their account. Check your account settings within 24 hours of any purchase to confirm whether you are enrolled in a monthly recurring subscription. If you are, and you do not want the monthly course, cancel immediately through your account dashboard.

Mistake 3: relying on email cancellation only

If you email PassMyInterview to cancel, response times can stretch to 10 or 14 days. During that time, your next billing date may arrive, and you will be charged again. Always cancel through your account dashboard first. Only use email as a backup method if the self-service cancellation does not work. Tocancel strongly recommends self-service cancellation because it provides instant confirmation and proof.

Mistake 4: not saving your cancellation confirmation

If you delete your cancellation confirmation email or screenshot, you have no proof that you asked the company to stop billing you. Save your cancellation confirmation in a dedicated email folder or cloud storage (Google Drive, OneDrive, Dropbox). Include the confirmation email from PassMyInterview, your order receipts, and any correspondence with customer service. This documentation protects you if you need to file a DTI complaint or request a chargeback.

Checking your account and comparing alternatives

Before you finalize your cancellation, verify exactly what you are paying for and whether PassMyInterview remains the best choice for your needs.

Account verification checklist

Log into your PassMyInterview account today and confirm the following details. First, verify your current subscription status-is it active or already canceled? Second, check your next renewal date. Third, review how many video modules or packs you have accessed in the past 30 days. If you have not accessed the service in weeks, cancellation is clearly the right move. Fourth, look for any trial periods that are about to expire. If your trial ends in fewer than 7 days, cancel today before the automatic charge occurs. Fifth, check your billing history to confirm all charges were intentional and accurate. If you spot unauthorized charges, document them immediately and contact support or your payment provider.

Comparing PassMyInterview with alternative platforms

If you found PassMyInterview too expensive or not specialized enough for your industry, consider researching these alternatives before you cancel. Many Filipino interview coaching platforms offer lower monthly costs and local customer support. However, if you are simply done with interview prep because you landed the job, canceling PassMyInterview is the fastest path to freeing up that ₱1,526 every month.

Your final cancellation checklist

Use this checklist to ensure you cancel PassMyInterview correctly and protect yourself from future charges.

• Confirm your next renewal date by logging into your account today.
• Set a phone reminder for 3 days before your renewal date.
• Access your account dashboard and locate the subscription or billing settings section.
• Click "Cancel Subscription" and follow all on-screen prompts to completion.
• Screenshot the cancellation confirmation page before you close the browser.
• Check your email (including spam folder) for a cancellation confirmation within 24 hours.
• Save the cancellation email in a dedicated folder for your records.
• Log back into your account after 24 hours to verify the subscription status shows "Canceled."
• Set a second reminder for your original renewal date to verify no charge appears.
• Review your bank, credit card, or digital wallet statements on your renewal date and again 5 days later.
• If a charge appears after cancellation, contact your bank immediately and provide your cancellation confirmation as evidence.
• If PassMyInterview refuses to stop charging you, file a complaint with the DTI Consumer Protection Group.

Contact information and next steps

If you have canceled PassMyInterview and encounter any problems, use the contact details below to escalate your complaint.

PassMyInterview customer support

Email: [email protected]

Website: www.passmyinterview.com

Company: Intelligent HQ Ltd, Tunbridge Wells, Kent, United Kingdom

Note: PassMyInterview does not operate a Philippine office or local phone number. All support is handled through email, and response times are typically slow.

Philippines consumer protection authorities

If PassMyInterview refuses to honor your cancellation or continues to charge you after you have canceled, escalate your complaint to the Department of Trade and Industry (DTI).

DTI Consumer Protection Group

Email: [email protected]

Phone: 02-8386-2000 or 1386 (DTI Hotline)

Website: www.dti.gov.ph

File your complaint with the DTI if PassMyInterview ignores your cancellation request, continues to charge you after you have canceled, or refuses to provide a refund for unauthorized charges. Provide copies of your cancellation confirmation email, payment receipts, and all correspondence with PassMyInterview. The DTI will investigate and can compel the company to refund your money and stop the unauthorized charges.

Your bank or payment provider

If you paid with a credit card, GCash, or Maya, contact your bank or payment provider's customer service line immediately if an unauthorized charge appears after your cancellation date. Request a chargeback investigation and provide your cancellation confirmation email as evidence. Your bank can typically reverse unauthorized recurring charges within 30 to 60 days.

Taking confident action to cancel PassMyInterview

Canceling PassMyInterview is straightforward when you know your rights and follow the correct steps. You are not locked into an endless subscription-the Consumer Act of the Philippines guarantees your right to cancel at any time without penalty. Do not delay because every day you wait brings you closer to your next renewal date and another automatic charge. Log into your account today, navigate to your subscription settings, and click the cancellation button. Save your confirmation, monitor your account on your renewal date, and move forward knowing you took control of your spending. Tocancel has helped thousands of Filipino consumers cancel unwanted subscriptions and reclaim that monthly money. You can do the same right now. Take action today, and you will thank yourself when that ₱1,526 stays in your account next month and every month after.