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Cancel Preply: The Right Way to Reclaim Your Credits
Learn how to cancel Preply easily and reclaim your unused lesson credits. Trust Tocancel's 4.8/5 rating for expert guidance. Start now!
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How to cancel Preply and reclaim your lesson credits
Understanding Preply and why you might want to cancel
Preply is an online tutoring marketplace that connects you with private tutors for language learning and academic subjects across a range of proficiency levels. You book lessons on a per-tutor basis or enrol in recurring lesson plans that charge automatically every 28 days. If you've signed up for Preply but the service no longer suits your learning goals or budget, you deserve a straightforward path to cancellation without hidden obstacles or pressure. At Tocancel, we help New Zealand consumers navigate cancellation with confidence and ensure you understand your rights every step of the way.
How Preply works
When you join Preply, you browse available tutors, choose one that matches your learning needs, and book lessons at their hourly rate. Some tutors offer recurring subscription-style plans that charge your payment method automatically every 28 days. Your lesson credits load into your account, and you schedule lessons with your selected tutor through the platform. You can pay per lesson or enrol in a plan, and your credits are tracked in real time so you always know your balance.
Common reasons to cancel Preply
You might cancel Preply because you've reached your learning goal, found a tutor elsewhere, hit budget constraints, discovered the tutor wasn't the right fit, or simply changed your mind about online learning. Whatever your reason, you have the right to cancel without pressure, penalties, or hidden fees. Tocancel stands with consumers who need clarity on how to exit subscriptions fairly and on their own terms.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy services like Preply.
Consumer guarantees act protections
Under the Consumer Guarantees Act, all services-including tutoring-must be provided with reasonable care and skill, be fit for purpose, and be delivered within a reasonable time. If Preply fails to deliver lessons as promised, a tutor cancels repeatedly without notice, or the service is not fit for the purpose you intended, you have grounds to request a refund or dispute the charge with your bank. The law applies to all New Zealand residents purchasing goods or services for personal use. Your legal position is clear: if the service does not meet these guarantees, you can demand redress.
Fair trading act and misleading conduct
The Fair Trading Act 1986 prohibits misleading or deceptive conduct by businesses. If Preply makes it deliberately hard to cancel, hides cancellation fees in small print, uses confusing interface design to trap you in a subscription, or misrepresents the ease of exit, you can escalate to the Commerce Commission. Tocancel encourages consumers to document any suspicious practices and report them immediately. If you face resistance when cancelling, take screenshots of the interface and save all email correspondence as evidence.
Escalation: who to contact if Preply refuses to help
If Preply ignores your cancellation request, denies a legitimate refund claim, or fails to stop charging you after cancellation, contact the Commerce Commission at www.comcom.govt.nz or your local Citizens Advice Bureau. You can also escalate through a Disputes Resolution Service if Preply is registered with one. Tocancel recommends keeping detailed records of every cancellation attempt, dates, times, the names of support staff you spoke with, and any refund denials, because this evidence strengthens your case if you need to lodge a formal complaint.
How to cancel Preply on desktop
Cancelling on the Preply website via desktop browser is the most reliable method and gives you a clear record of your action for future reference.
Step-by-step cancellation guide for desktop
- Open your web browser and go to www.preply.com
- Sign in with your email address and password
- If you have forgotten your password, click the "Forgot password" link and follow the password reset email sent to your registered email address
- Click your profile icon in the top right corner of the page
- Select "Settings" from the dropdown menu
- You may also see this listed as "Account Settings" depending on your account type
- Look for "Subscriptions," "Billing," or "Active Plans" in the left sidebar
- You will see a list of any active tutor plans with the tutor's name and your next billing date
- Click on the tutor plan you wish to cancel
- Look for a "Cancel subscription" or "Pause subscription" button
- Read the confirmation message carefully to understand any remaining credits or final charges
- Confirm your cancellation by clicking the final confirmation button
- Take a screenshot of the cancellation confirmation page showing the date and time
- Check your email for a cancellation confirmation email from Preply within 24 hours
After you complete these steps on desktop, your subscription cancels at the end of your current billing cycle or immediately, depending on Preply's policy at the time of cancellation. Desktop cancellation is preferable because you have a clear browser history and email confirmation trail.
What happens to your remaining lesson credits
If you have unused lesson credits remaining in your account at the time of cancellation, Preply's policy typically allows you to use those credits until they expire-usually within 30 to 90 days after cancellation, depending on your subscription terms. You do not automatically receive a cash refund for unused credits in most cases, but you can request one through customer support if you believe the credits are non-refundable and were charged unlawfully. Tocancel advises you to check your subscription terms before paying to understand the credit expiry policy specific to your plan.
How to cancel Preply on mobile
Cancelling through the Preply mobile app or mobile browser is possible but requires extra care to ensure you complete the full process.
Cancellation via the Preply mobile app
- Open the Preply mobile app on your phone or tablet
- Tap the menu icon (three horizontal lines) at the bottom right
- On some versions, this may appear in the top right as a gear icon
- Tap "Settings" or "Account"
- Scroll down and select "Subscriptions" or "My plans"
- Tap on the tutor plan you want to cancel
- Select "Cancel subscription" or "Stop lessons"
- Confirm your cancellation in the popup window
- Screenshot the confirmation screen immediately
- Verify a cancellation email arrives within 24 hours
Mobile cancellation can be trickier because small screens sometimes hide menu options or make buttons hard to find. If you cannot find the cancellation button on mobile, switch to your desktop browser and follow the desktop steps instead for a smoother experience.
Understanding preply's pricing and billing cycle
Preply charges you based on your tutor's hourly rate and your lesson plan type, with automatic billing every 28 days for subscription plans.
| Plan type | Billing cycle | Cancellation timing | Unused credits |
|---|---|---|---|
| Recurring tutor plan (recommended for most users) | Every 28 days automatically | Cancels at end of current cycle | Remain available until expiry date |
| Pay-as-you-go (per lesson) | Per lesson, no subscription | Cancellation not needed; you control each booking | No recurring charges |
| Lesson package (upfront bulk purchase) | Paid once upfront | Can request refund for unused lessons | Refundable if requested within 30 days |
If you are on a recurring tutor plan and cancel mid-cycle, you will not be charged again after the current billing period ends. Lesson credits you have already paid for remain available until they expire, allowing you to complete scheduled lessons even after cancellation.
Refunds and what you can expect
Your refund eligibility depends on your subscription type, how long you have been enrolled, and whether the service met the Consumer Guarantees Act standard of being fit for purpose.
When you can request a refund
You can request a refund if Preply fails to deliver lessons as promised, a tutor cancels on you repeatedly, the service was not fit for the purpose you intended, or Preply breached the Fair Trading Act by using dark patterns to trap you in the subscription. You can also request a refund for unused lesson credits within 30 days of purchase if you change your mind-this is your statutory right under the Consumer Guarantees Act. If Preply refuses a legitimate refund claim, escalate to the Commerce Commission with your evidence of the failed service or misleading conduct.
How to request a refund
Contact Preply's customer support through the app or website and explain why you believe you are entitled to a refund. State clearly that you are requesting a refund under the Consumer Guarantees Act and provide specific dates when the service failed or when you paid. Give Preply 14 days to respond. If they refuse or ignore you, escalate to the Commerce Commission (www.comcom.govt.nz) and lodge a formal complaint. Tocancel advises you to keep copies of all correspondence, screenshots of failed lessons, and tutor cancellations as evidence.
Common mistakes to avoid when cancelling Preply
Cancelling a subscription can feel stressful, especially if you are unsure of your rights or the process. Here are the pitfalls that catch many New Zealand consumers.
Mistake 1: pausing instead of cancelling
Preply sometimes offers a "Pause subscription" option instead of immediate cancellation. Pausing temporarily stops charges but does not cancel your plan, so billing will resume when your pause ends. If you want to end the subscription permanently, always select "Cancel," not "Pause."
Mistake 2: assuming cancellation is instant
Cancellation does not always take effect immediately. Preply usually stops billing at the end of your current 28-day cycle, not on the day you cancel. Check the confirmation email to see your actual final charge date. You will continue to have access to any remaining lesson credits until that date or until they expire.
Mistake 3: relying on verbal cancellation
Never try to cancel through a phone call or live chat alone without following up in writing. Always cancel through the app or website so you have a timestamped record. If you use live chat, ask the support agent to send a written confirmation email and take a screenshot of the conversation.
Mistake 4: forgetting to check your bank statement
After you cancel, monitor your bank account for at least one full billing cycle to confirm Preply has not charged you again. If they have, contact your bank immediately and ask them to reverse the charge or dispute it as an unauthorised transaction. Keep your cancellation confirmation email as proof you ended the subscription.
Mistake 5: not documenting failed lessons
If your reason for cancelling is that lessons were not delivered as promised or the tutor was consistently unavailable, take screenshots of cancelled lessons, missed appointments, or poor service reviews. This evidence strengthens your refund claim if you need to escalate to the Commerce Commission.
What to do after you cancel Preply
Cancelling is just the first step; protecting yourself after cancellation ensures no surprise charges appear on your account.
Monitor your account for 30 days
After you cancel, monitor your bank or credit card statement for the next 30 days to confirm Preply has not charged you again. If an unauthorised charge appears, contact your bank immediately and ask them to dispute it or reverse the charge. Provide your bank with your cancellation confirmation email as proof you ended the subscription.
Remove your payment method (optional but recommended)
If you do not plan to return to Preply, consider removing your payment method from your Preply account to prevent accidental recharging. Go to Settings > Billing or Payment Methods and delete the card or bank details you used. This is an extra safety layer Tocancel recommends for users who have had trouble cancelling in the past.
Request a final account statement
Contact Preply support and ask for a final account statement showing all charges, credits used, and the cancellation date. This statement is useful evidence if you need to dispute a charge with your bank or escalate to the Commerce Commission later.
Preply cancellation checklist
Use this checklist to ensure you complete every step and protect yourself from future disputes.
| Task | Completed? | Notes |
|---|---|---|
| Log in to Preply and navigate to Settings | Yes / No | Use desktop if possible for clarity |
| Locate your active tutor plans | Yes / No | Check next billing date |
| Click "Cancel subscription" and confirm | Yes / No | Do not select "Pause" |
| Screenshot the cancellation confirmation | Yes / No | Shows date, time, and plan details |
| Check email for cancellation confirmation within 24 hours | Yes / No | Save email for your records |
| Monitor bank statements for 30 days | Yes / No | Confirm no new charges appear |
How tocancel can help you cancel with confidence
Cancelling a subscription should not feel confusing or stressful. Tocancel has helped thousands of New Zealand consumers cancel Preply and other subscriptions by providing clear, step-by-step guidance and reminding them of their consumer rights under New Zealand law. If you are unsure whether your cancellation was successful, need help escalating a refund request, or want to understand your rights under the Consumer Guarantees Act or Fair Trading Act, Tocancel is here to support you. Visit Tocancel.com to explore guides for other services and learn how to cancel with confidence and protect your money.
Summary: your path to cancelling Preply
You have the right to cancel Preply at any time without pressure or hidden fees. Follow the desktop steps above, confirm cancellation via email, monitor your bank account, and escalate to the Commerce Commission if Preply refuses to stop charging you or denies a legitimate refund. Tocancel and New Zealand's Consumer Guarantees Act stand with you every step of the way. Your cancellation confirmation email is your proof-keep it safe.