Cancel Preply: Step-by-Step Guide

How to cancel Preply in malaysia and protect your billing rights

What is Preply and how does it charge you

Preply is an online tutoring platform where you book lessons with individual tutors across languages, academic subjects, and professional skills. The service operates globally through its website and mobile app, with legal terms published at Preply's legal page. If you are in Malaysia, understanding how Preply charges you is the first step toward cancelling confidently.

How preply's subscription model actually works

Many users in Malaysia assume they pay for lessons one at a time, but Preply operates on a 28-day recurring subscription cycle tied to each tutor you book with. You do not pay a flat monthly fee like a streaming service. Instead, you pay for a set number of scheduled lessons with a specific tutor, and that cost repeats every 28 days automatically until you cancel.

This means your total spend depends on three variables: the tutor's hourly rate, the number of lessons per week you choose, and how long your subscription runs before you cancel. A tutor charging RM180 per hour for two weekly lessons will cost roughly RM1,440 per 28-day cycle. If you do not actively cancel the subscription, that charge repeats indefinitely.

Preply's pricing structure in malaysia

Preply does not display standardised pricing in Malaysian Ringgit (RM) because tutor rates vary widely. Individual tutors set their own rates, which range from around RM60 to RM400+ per hour depending on experience and subject speciality. When you search for a tutor on Preply, the price shown is the tutor's chosen rate, not a platform-wide price.

If you see pricing in USD on Preply's website or help articles, you can estimate the Malaysian cost by converting at the approximate rate of 1 USD = RM4.72. This helps you understand your actual commitment before you book. Your exact charge appears on your billing invoice, which Preply sends to your registered email address.

Why cancellation is different from cancelling one lesson

This is where confusion happens most often. Preply lets you cancel an individual lesson (which removes it from your schedule) separately from cancelling your entire subscription (which stops recurring charges). Cancelling one lesson does not stop the subscription from billing you again in 28 days.

If you want to stop all future charges from a particular tutor, you must cancel the subscription itself through your account settings. Tocancel recommends saving your tutor's name, the subscription start date, and your next billing date before you take any cancellation action, so you have proof if a charge appears after you have cancelled.

Your consumer rights when cancelling Preply

Malaysian consumer law gives you clear protections when you buy goods or services, including online education. Your rights matter, and Preply must respect them even though the company operates internationally.

What malaysia's consumer protection law says

The Consumer Protection Act 1999 (CPA 1999) is the main law that protects you as a consumer in Malaysia. Under this law, any service provider (including Preply) must give you accurate information about what you are buying, the total price, and the terms and conditions before you commit to a purchase. When it comes to cancellation, the CPA 1999 requires that any automatic renewal or subscription must include a clear mechanism for you to cancel.

More specifically, if Preply fails to honour a cancellation request within a reasonable time, or if you discover you were charged after you cancelled, the CPA 1999 gives you the right to lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA). Your legal position is strong: you have the right to cancel a recurring subscription and the right to verify that cancellation worked.

What happens if Preply does not honour your cancellation

If you cancel your Preply subscription but a charge still appears on your card or bank statement after your cancellation date, that is a breach of the CPA 1999. Preply must stop charging you within a reasonable period after you submit your cancellation request. In practice, this should happen within one billing cycle (28 days).

If you are charged after cancelling, gather your evidence: take a screenshot of your cancellation confirmation, note the charge date, and save any email confirmation Preply sends. Tocancel advises you to contact Preply's support first and ask for a refund. If Preply refuses or does not respond within 14 days, you can escalate your complaint to the MDTCA or your payment provider (bank or credit card issuer), who can reverse the charge and investigate on your behalf.

How to cancel Preply step by step

Preply offers cancellation only through its online platform: there is no physical office or postal address for Malaysian consumers to use. Your path to cancellation runs through your account settings, and Tocancel walks you through it here.

Before you cancel: essential checks

Taking two minutes to gather information now prevents confusion and billing disputes later. Before you submit your cancellation, do this:

• Log in to your Preply account on the web or app and navigate to Settings > Subscriptions
• Take a screenshot of your subscription page showing the tutor name, lesson frequency, rate, and next billing date
• Note the exact date the subscription will renew (your next charge date)
• Save your most recent payment confirmation email from Preply
• Decide whether you want to cancel just one lesson or the entire subscription

If you are unsure which tutor subscription to cancel (because you may have multiple tutors), check your email inbox for invoices from Preply or contact Preply support to confirm which subscriptions are active under your account.

Cancel your Preply subscription on the web

If you are using a desktop browser, follow these steps to cancel your recurring subscription:

1. Log in to your Preply account at preply.com and click on your profile icon in the top right corner
2. Select Settings from the dropdown menu
3. Click on Subscriptions in the left menu
4. Find the tutor subscription you want to cancel and click the dropdown arrow or three-dot menu next to it
5. Select Cancel subscription from the menu
6. Choose your reason for cancellation from the list (optional, but Preply may offer a discount if you select certain reasons)
7. Review the cancellation summary, which should show the date your access ends
8. Click Confirm cancellation to finish

Preply will send you a confirmation email within minutes. Save this email as your proof of cancellation. Your subscription will stop billing you after your current 28-day cycle ends.

Cancel Preply on the mobile app (iOS or android)

If you use the Preply app on your phone, cancellation follows a similar path with slightly different navigation:

1. Open the Preply app and tap your profile icon at the bottom right (or top left on Android)
2. Tap Settings
3. Scroll down and tap Subscriptions or Active subscriptions
4. Find the tutor you want to cancel and tap the three-dot menu or expand option next to their name
5. Select Cancel subscription
6. Choose a cancellation reason if prompted
7. Review the summary and confirm by tapping Cancel subscription again

Your confirmation email will arrive within a few minutes. Write down the confirmation number from your email in your calendar for future reference.

Cancel a single lesson instead of the subscription

If you only want to skip one lesson (not cancel the entire subscription), use this method:

1. Log in to your Preply account and click My lessons
2. Find the specific lesson you want to cancel
3. Click the three-dot menu next to that lesson
4. Select Cancel lesson
5. Choose a cancellation reason
6. Add a message to your tutor if you wish (optional but polite)
7. Click Confirm cancellation

Important: Preply's 12-hour rule applies here. If you cancel more than 12 hours before the lesson starts, the lesson reverts to your balance and you can reschedule it. If you cancel less than 12 hours before the lesson, Preply charges you as if the lesson happened because the tutor's time was reserved. The subscription itself continues billing unless you cancel it separately through Subscriptions.

What to do after you cancel Preply

Cancellation does not end at clicking the button. Verifying that your cancellation worked and protecting yourself from surprise charges requires a few follow-up steps.

Verify your cancellation was successful

Immediately after you cancel, take these actions to confirm Preply has processed your request:

• Check your email for a cancellation confirmation message from Preply ([email protected])
• Log back into your Preply account and navigate to Subscriptions to confirm that subscription no longer appears on your active list
• Add a reminder to your phone or calendar for the date your current billing cycle should have ended, so you can verify no charge appears
• Forward your cancellation confirmation email to yourself or print it as a backup

If you do not see a confirmation email within 5 minutes, log back in to Preply to check whether the cancellation went through. Sometimes a slow internet connection causes the page to fail to load your confirmation. If your subscription still shows as active after 30 minutes, contact Preply support immediately via live chat.

Monitor your bank statement for unexpected charges

Watch your bank account or credit card statement for the next 45 days. Your current subscription runs for 28 days, so you need to verify that no charge appears on the day after that cycle ends. If you cancelled on day 5 of a 28-day cycle, your next charge would have been due roughly 23 days later; after that date passes with no charge, your cancellation is confirmed as working.

If a charge does appear after you have cancelled, contact your bank or credit card company within 3 business days and dispute the charge as unauthorised. Tell them you cancelled your subscription and have proof (your cancellation email). Your bank can reverse the charge and may open an investigation into Preply's billing practices.

Request refunds if you cancelled mid-cycle

If you cancelled partway through a 28-day billing cycle and did not use all the lessons you paid for, you may be entitled to a partial refund under the CPA 1999. Preply's refund policy varies: some tutors offer pro-rata refunds (a partial repayment based on unused lessons), while others do not.

Contact Preply support at [email protected] and request a refund, explaining that you cancelled before using all lessons in your current cycle. Provide your cancellation confirmation number and the date you cancelled. Tocancel advises you to keep this email exchange in case you need to escalate the refund request to the MDTCA or your payment provider.

Common mistakes to avoid when cancelling Preply

It is frustrating when a cancellation goes wrong, and many of those mistakes are avoidable with a little care. Here are the traps Tocancel sees most often.

Mistake 1: cancelling one lesson and thinking the subscription is gone

The biggest source of confusion is that cancelling a lesson from your calendar does not cancel the subscription. If you have paid for a 28-day subscription and you cancel one lesson, you still owe the tutor for the remaining lessons in that cycle. Your next billing date stays the same. Tocancel strongly recommends that you do not rely on cancelling individual lessons to stop your charges; you must cancel the subscription itself through Settings > Subscriptions.

Mistake 2: not checking your next billing date before cancelling

If you cancel on day 1 of a 28-day cycle, you may still be charged for the full cycle (depending on Preply's terms with your chosen tutor). Always screenshot your next billing date so you know exactly when Preply will attempt its final charge. If you need a refund for unused lessons in your current cycle, you have a stronger case if you document the cancellation date and next charge date side by side.

Mistake 3: using contact methods that do not work

Preply does not accept cancellations by phone, email, or postal mail in Malaysia. The only valid cancellation route is through your online account. If you email [email protected] asking them to cancel your subscription, they will likely direct you back to the online platform. Avoid this delay: cancel directly through Subscriptions in your account settings.

Mistake 4: not saving your cancellation proof

Without a screenshot of your cancellation confirmation, a disputed charge becomes harder to fight. If you lose your cancellation email, you can sometimes retrieve it by searching your email inbox for "Preply" and "cancel", but it is better to save it immediately. Tocancel advises you to create a separate folder in your email for cancellation confirmations from all your subscriptions.

Pricing reference for Preply tutors in malaysia

Preply tutor rates vary significantly, and your total cost depends on the tutor you choose. This table shows typical price ranges to help you estimate your 28-day subscription cost:

Your actual cost depends on how many lessons you book per week. If you choose 4 lessons per week instead of 2, your cost doubles. Always check the tutor's rate and your chosen frequency before you confirm your first lesson; Preply displays this clearly before payment.

When to cancel Preply and when to keep it

Not every cancellation is the right choice. Here is how to decide whether cancelling Preply makes sense for your situation.

Good reasons to cancel Preply

• Your tutor is not meeting your learning goals or teaching style does not suit you
• The cost has become unaffordable or your budget has changed
• You have completed your language or subject goals and do not need further lessons
• Preply charged you for a lesson you cancelled within the 12-hour window
• You want to try a different tutor or different platform without paying multiple subscriptions
• You are being charged after your subscription should have ended

Alternatives to full cancellation

If you like your tutor but money is tight, consider these options before you cancel entirely:

• Reduce the number of lessons per week (pause or downgrade your subscription frequency) instead of cancelling
• Ask your tutor if they offer a discount for longer-term commitments or bulk lesson purchases
• Take a short break and reschedule lessons for a later date when your budget allows
• Check whether Preply offers any seasonal promotions or discounts for new lessons booked

Preply does allow you to modify your subscription (fewer lessons per week) without fully cancelling, which gives you flexibility if your situation is temporary.

How tocancel helps you cancel Preply safely

Cancelling an online subscription can feel risky when you are not sure whether you have the right proof or whether the company will honour your request. Tocancel (tocancel.com) is here to help you take control of your subscriptions and protect your rights.

At Tocancel, we understand Malaysian consumer law and how it applies to international services like Preply. We provide clear, step-by-step guides (like this one) so you can cancel confidently without fear of unexpected charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed under the Consumer Protection Act 1999.

Our mission is to make cancellation simple, transparent, and legally sound. Whether you need help understanding your rights, documenting your cancellation, or escalating a refund dispute, Tocancel stands with you. Visit tocancel.com to access more cancellation guides, template complaint letters, and resources for your consumer rights across Malaysia.

Cancellation address and contact information for Preply

Preply operates as an international platform and does not maintain a physical office in Malaysia for consumer cancellations. You can only cancel through your online account as described above. However, here is how to reach Preply if you need support:

If Preply does not respond to your support request or refund claim within 14 days, you can escalate your complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA) or your bank. You may also file a complaint with Preply's payment processor (Stripe or PayPal, depending on your payment method), who can investigate the billing dispute on your behalf.

Cancelling Preply in Malaysia is straightforward when you know your rights and follow the correct steps. Remember: you have the legal right to cancel recurring subscriptions under the CPA 1999, and Preply must honour that right. Tocancel has guided you through every step of this guide so you can cancel with confidence, protect your money, and move forward. If you need further help or want to understand your consumer rights better, visit tocancel.com today.