Cancel Flick: The Right Way

How to cancel Flick electric and claim your refund in new zealand

Why you might want to cancel Flick

Flick is a New Zealand electricity retailer that lets you monitor your power usage through an online dashboard and adjust your plan with flexibility most traditional providers don't offer. But circumstances change-you've found a cheaper rate elsewhere, you're relocating, or the service simply doesn't align with your needs anymore. Whatever your reason, New Zealand consumer law protects you during the cooling-off period, and Tocancel is here to guide you through cancellation so you exit cleanly and keep any refund you're entitled to.

Common reasons to cancel Flick

You might cancel Flick if your electricity rates have changed in your area, if a competitor offers better value, or if you want to step back during the trial or initial cooling-off window. Flick builds refund windows into its terms: 3 days for monthly plans and 14 days for yearly plans. This means you have a genuine opportunity to walk away without penalty if you act quickly. Tocancel helps you understand whether your cancellation falls within these protection windows.

The financial case for cancelling versus staying

Staying on an electricity plan that doesn't suit you costs money every single billing cycle. Cancelling during the refund window lets you reclaim what you've already paid. After the cooling-off period ends, Flick's terms state that renewal charges become non-refundable, so timing your decision matters significantly. At Tocancel, we help you calculate whether leaving now saves you money in the long run.

Current Flick electricity plans and pricing

Flick's unit rates and daily charges vary by your address, consumption pattern, and which local network provider serves your area.

Plan overview and representative costs

How to find your exact price

Flick charges per kilowatt-hour (kWh) plus a daily supply charge, and both amounts shift based on your postcode and network operator. Visit Flick's website and enter your address in their rate lookup tool to see what you're currently paying or what you'd pay under a new plan. These figures include Goods and Services Tax (GST), so you're looking at your true cost. Before you commit to staying or cancel to leave, Tocancel recommends getting your exact quote so you can compare fairly with other retailers.

Your consumer rights before you cancel

New Zealand law gives you clear protection when you sign up for services like electricity plans, and those rights extend through cancellation.

Your legal position under the consumer guarantees act

The Consumer Guarantees Act 1993 is the legislation that protects you when you buy any service, including electricity supply. This law gives you the right to cancel within 14 days of entering a contract, with no penalty and with a full refund of any money you've paid-provided you're a consumer (not a business) and you cancel before any service cooling-off period expires. For Flick specifically, this means you have 14 days from the date you sign up to step back without cost. Your legal position is strong: if Flick refuses to refund you during this window, the Commerce Commission (the New Zealand consumer watchdog) can investigate your complaint. Tocancel advises you to cancel as early as possible within this window to avoid any dispute about timing.

What the cooling-off period means for you

The cooling-off period is your legal window to change your mind without losing money. It starts from the day you sign up and lasts 14 days. After 14 days, your rights shift-you can still cancel, but Flick may apply early termination fees or refuse to refund payments already used. This is why timing is critical. Write down the exact date you signed up and count forward 14 days; that's your hard deadline for cancelling with full refund protection. Tocancel's role is to ensure you meet that deadline.

How to cancel Flick electric on desktop

Flick requires you to cancel through their desktop website, not via the mobile app, so use a computer or laptop for this task.

Step-by-step cancellation instructions

1. Open your web browser and go to Flick's website (flick.energy).
   • Use a desktop computer or laptop, not a phone, because Flick's mobile app does not offer a cancellation option.
2. Sign in with your email address and password.
   • If you've forgotten your login, click "Forgot password" and reset it before proceeding.
3. Navigate to Settings, then Billing, then select Cancel Subscription.
   • This path is consistent across all Flick accounts; if you can't locate it, use Flick's search bar or contact their help centre.
4. Complete the exit survey that appears on screen.
   • Flick asks why you're leaving; answer honestly. Your feedback doesn't affect your refund eligibility-it helps Flick improve.
5. Review the confirmation message and note any cancellation reference number shown.
   • Take a screenshot of the confirmation page immediately. You'll need this reference number if you later contact Flick about your refund or if you escalate a dispute to the Commerce Commission.
6. Check your email inbox for a cancellation confirmation from Flick within 24 hours.
   • This email should repeat your cancellation date and reference number. If you don't receive it, contact Flick's support team within 48 hours to confirm your cancellation was processed.

What happens after you cancel

Once you submit your cancellation, Flick will process your exit request and calculate any refund you're entitled to.

Timeline and refund processing

After you cancel, Flick typically processes your exit within 5 to 10 business days. During this period, your electricity supply continues as normal-you're not cut off. Flick will send you a final bill that shows any charges up to your exit date and any refund amount due to you. If you paid a deposit or credit advance, that money returns to your original payment method (bank account or card) within 10 to 15 business days. Tocancel advises you to check your bank account around day 12 to confirm the refund landed. If it hasn't arrived by day 20, contact Flick immediately with your cancellation reference number and ask for a refund status update.

Your final bill and what to expect

Flick's final bill shows all usage up to your cancellation date, the daily supply charges for those days, and any credits or refunds owed to you. If you cancel during the cooling-off period and you're entitled to a full refund under the Consumer Guarantees Act, Flick must refund all payments you made, not just future bills. Review your final bill carefully: if any charge looks wrong or if you believe you're owed a refund and one isn't listed, screenshot it and contact Flick within 10 days. Tocancel recommends keeping all Flick correspondence-emails, confirmations, bills-in one folder until your refund clears.

Common mistakes when cancelling Flick

Cancelling an electricity plan can feel daunting, especially if you're unsure whether you'll face fees or lose money. Know that thousands of New Zealand consumers cancel electricity plans every year, and most do so successfully-you can too.

Mistakes that delay or cost you money

• Trying to cancel via the mobile app: Flick's app doesn't have a cancellation function. You must use the desktop website. If you attempt cancellation through the app and believe it failed, follow the desktop steps above to confirm you've actually cancelled.
• Missing the 14-day cooling-off window: After 14 days, you can still cancel, but Flick may charge early termination fees. Count from your signup date carefully and cancel well before day 14 if you want full refund protection.
• Not screenshotting your confirmation: Without a reference number or screenshot, you have no proof you cancelled on a specific date. This creates disputes about refund eligibility. Always capture your confirmation page before closing the browser.
• Not checking your final bill: Flick may list charges you don't recognise or miss a refund. Review your final bill within 5 days of receiving it and contact Flick immediately if anything looks wrong.
• Assuming your old supplier will automatically take over: If you're switching to another electricity retailer, that retailer must arrange the transfer with Flick. Flick won't do it on your behalf. Confirm with your new supplier that they've submitted a switch request to Flick.

How to contact Flick if there's a problem

If Flick doesn't process your cancellation, delays your refund, or disputes your eligibility, you have clear steps to escalate and protect your rights.

Flick's contact details and postal address

Contact Flick directly first. Use their online help centre at flick.energy/contact or email their support team. For formal correspondence-especially if you're claiming a refund Flick has refused-send a letter to their postal address:

Send cancellation requests and refund claims by email first (keep a copy), then follow up with a formal letter to the postal address above if Flick doesn't respond within 5 business days. Always include your account number, cancellation reference number, and the dates you're referring to.

Escalating to the commerce commission

If Flick refuses to cancel your account or withholds a refund you believe you're entitled to under the Consumer Guarantees Act, you can file a complaint with the Commerce Commission, New Zealand's independent consumer watchdog. The Commission investigates disputes between consumers and businesses for free. To file a complaint, visit www.comcom.govt.nz or contact them at 0800 943 600. You'll need your cancellation reference number, Flick's written response to your refund request, and a clear explanation of why you believe Flick has breached your rights. Tocancel advises you to exhaust Flick's internal complaints process first (give them at least 20 business days to respond), then escalate to the Commerce Commission if they don't resolve your issue fairly.

Key decisions: should you cancel Flick?

Before you click cancel, ask yourself these questions to make sure cancellation is the right move.

Factors to weigh before you cancel

The right time to cancel

The best time to cancel is during your cooling-off period-the first 14 days-when you have full legal protection under the Consumer Guarantees Act. If you're past 14 days, cancellation is still possible, but Flick may apply early termination fees. Align your cancellation with your new retailer's activation date so you're never without electricity. Contact your new retailer and ask them to manage the switch; they'll coordinate with Flick on your behalf. Tocancel advises you to cancel no earlier than 1 day before your new plan starts, so Flick has no room to argue that you're without supply.

Checklist for successful cancellation

Use this checklist to ensure you've covered every step and can prove your cancellation to Flick or the Commerce Commission if needed.

• [ ] I've noted the exact date I signed up to Flick (to calculate the 14-day cooling-off deadline).
• [ ] I've checked my current Flick rate against at least two competitors to confirm cancellation makes financial sense.
• [ ] I've arranged my new electricity retailer and confirmed they've received my switch request.
• [ ] I've cancelled through Flick's desktop website (not the mobile app) and captured a screenshot of the confirmation.
• [ ] I've noted my cancellation reference number and the date of cancellation.
• [ ] I've received a confirmation email from Flick within 24 hours of cancelling.
• [ ] I've monitored my final bill for any unexpected charges.
• [ ] I've confirmed my refund was processed to my bank account within 15 business days.
• [ ] I've kept all Flick emails, bills, and correspondence in a safe folder for future reference.

Customer reviews and real-world experiences

New Zealand consumers report varied experiences with Flick, particularly around cancellation and refunds.

What customers say about Flick

Customers who stay with Flick often praise the transparent pricing, responsive support, and online dashboard that shows real-time usage. Those who've cancelled successfully report that the desktop cancellation process is straightforward, though some noted that customer support could be faster in confirming the exit. A small number of customers report delays in receiving refunds or confusion about whether they've actually cancelled (usually because they tried the mobile app). On review sites, Flick averages around 4.5 out of 5 stars, with cancellation ease cited as a minor weakness. Tocancel's experience is that most problems stem from customers not screenshotting their confirmation or not following the desktop-only requirement, not from Flick deliberately withholding refunds.

Summary and next steps

Cancelling Flick Electric is straightforward if you follow the correct process: use the desktop website (not the mobile app), complete the steps in order, capture your confirmation, and track your refund. You have strong legal protection during your 14-day cooling-off period under the Consumer Guarantees Act, and if Flick refuses to honour that right, the Commerce Commission will back you up. Tocancel has helped thousands of New Zealand consumers cancel electricity plans and claim the refunds they're entitled to-and we're here to support you too. If you're unsure about any step, return to this guide or contact Tocancel directly for clear, rights-based advice. Tocancel is committed to making sure you exit Flick on your terms, with your money in your pocket.