Cancel Lionsgate+: Step-by-Step Guide

How to cancel Lionsgate+ in new zealand and protect your streaming rights

What you need to know about Lionsgate+ before you cancel

Lionsgate+ is a streaming service that gives you on-demand access to films and television series from the Lionsgate library and partner studios. In New Zealand, the service operates exclusively as a Prime Video add-on, meaning you don't subscribe to Lionsgate+ as a standalone service - you add it to your existing Amazon Prime Video account instead. This distinction matters significantly when you decide to cancel, because your billing, refund eligibility, and consumer rights all flow through Amazon's systems.

Understanding how your subscription was set up is your first step toward a smooth cancellation. If you've added Lionsgate+ to your Prime Video account and now want to remove it, Tocancel has guided thousands of New Zealand consumers through this exact process. The good news: cancelling takes just a few clicks, and you have clear legal protections under New Zealand law.

How Lionsgate+ works in new zealand

In New Zealand, Lionsgate+ is available only as a Prime Video add-on subscription priced at NZ$3.99 per month. You cannot purchase it as a standalone service. This means your billing appears under your Prime Video account, and your cancellation must follow Prime Video's cancellation procedures. No annual plans or alternative pricing tiers are publicly available for this region.

Why understanding your subscription type matters

Your cancellation method, refund eligibility, and the timing of when you lose access all depend on how you originally subscribed. If you signed up through the Prime Video app or website, you'll cancel through Amazon. If you used a different distributor or payment method, the steps differ slightly. At Tocancel, we help consumers navigate these platform-specific rules every month, and getting this right upfront saves you time and frustration. Your legal rights remain the same regardless of how you subscribed - but the practical process varies.

Your consumer rights under new zealand law

New Zealand law protects you as a consumer, even when cancelling streaming subscriptions. Understanding these rights gives you leverage if Lionsgate+ refuses to honour your cancellation or continues charging you.

Consumer guarantees act and fair trading act protections

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are the primary laws governing your rights as a consumer in New Zealand. The Consumer Guarantees Act requires that goods and services are of acceptable quality, fit for purpose, and delivered within a reasonable time. The Fair Trading Act prohibits misleading or deceptive conduct by suppliers, including unclear cancellation processes or hidden charges.

For streaming subscriptions like Lionsgate+, these laws mean the company must:

• Display cancellation information clearly and upfront
• Process your cancellation request without unnecessary delays or barriers
• Stop charging you once your cancellation is confirmed
• Honour the 14-day statutory cooling-off period if you've made a distance purchase and haven't yet streamed content
• Provide refunds to your original payment method within 14 days of a valid cancellation request

Your legal position is clear: you have the right to cancel, and the company must respect that right or face enforcement action from the Commerce Commission, New Zealand's consumer protection regulator.

Your 14-day right to cancel and refund eligibility

Lionsgate+ acknowledges a statutory 14-day right to withdraw from your subscription agreement, starting from the date of your first payment. This right aligns with New Zealand's distance sale protections and gives you a window to change your mind without penalty.

If you cancel within 14 days and have not started streaming content, you're entitled to a full refund of your paid subscription fee. Lionsgate+ will return this refund to your original payment method within 14 days of your cancellation request. However, if you've already begun watching content during the 14-day period and acknowledged this loss of refund rights, the refund may not apply. This is why timing your cancellation matters, especially if you've subscribed but haven't explored the library yet.

How to cancel Lionsgate+ step by step

Your cancellation depends on whether you subscribed directly through Prime Video or via another distributor. Follow the steps that match your setup.

Cancel Lionsgate+ via amazon prime video (main method)

The vast majority of New Zealand subscribers access Lionsgate+ through Prime Video, which is why this is your primary cancellation path. This method works whether you subscribed on the web or mobile app.

1. Log in to your Amazon Prime Video account on the website or open the Prime Video app on your device
2. Go to your account settings or profile menu - this is typically found in the top-right corner or within the app's menu
3. Select "Manage your Prime Video channels" or "Subscriptions"
4. Locate "Lionsgate+" in your list of active add-on channels
   • If you see it listed with a "Manage" or "Edit" button, click that button
   • If you see it listed with a "Cancel channel" option, proceed to the next step
5. Select "Cancel Lionsgate+" or "End subscription"
6. Review the confirmation message - it will tell you your access ends on a specific date (usually the last day of your billing cycle)
7. Confirm the cancellation by clicking "Yes, cancel" or "Confirm cancellation"
8. You'll receive a confirmation email from Amazon to your registered address within minutes

The cancellation takes effect immediately in your account, but you retain access until the end of your current billing period. After that date, your subscription ends and you'll no longer be charged.

Cancel via the Lionsgate+ app or website

Some users prefer to cancel directly through Lionsgate+'s contact system rather than through Prime Video. This method works if you want to reach the Lionsgate+ team directly.

1. Open the Lionsgate+ app or visit the Lionsgate+ website on your browser
2. Navigate to the account settings, usually found in the bottom menu or your profile icon
3. Look for a "Subscriptions," "Billing," or "Cancel subscription" section
4. Select "Contact us" or "Customer support"
   • Choose the cancellation or billing topic from the support menu
   • Complete the contact form with your full name, email address, and reason for cancellation
5. Submit your request and wait for a response from the Lionsgate+ support team
6. The team will confirm your cancellation in writing within 3 to 5 business days

Using the app or website contact method gives you a paper trail of your cancellation request, which is useful if disputes arise later. Keep this email confirmation.

Pricing and what you pay before you cancel

Knowing what you're being charged helps you decide whether to cancel now or wait for your billing date.

If you're mid-cycle and cancel immediately, you'll lose access at the end of that same billing month. You won't receive a partial refund for unused days unless you cancel within the 14-day cooling-off period and haven't begun streaming. Therefore, if you're certain you want to leave, cancel right after you've been charged rather than days before - you'll use more of what you've already paid for.

What happens after you cancel

Cancellation doesn't happen instantly, and understanding the timeline helps you plan your next steps.

Immediate changes to your account

Once you confirm your cancellation through Prime Video or Lionsgate+, your account status changes to "cancelled" immediately. However, you retain full access to the Lionsgate+ library until the end of your current billing period. This means if you cancel on the 10th of the month and your billing date is the 25th, you can still watch content until the 24th. At the stroke of midnight on your final day, your access switches off automatically.

Billing and refund timeline

No new charges will be applied to your account after you cancel, provided you've confirmed the cancellation. Amazon and Lionsgate+ stop charging you on the date your subscription ends. If you paid within the past 14 days and haven't streamed content, you're eligible for a full refund under the 14-day cooling-off period - contact Lionsgate+ support to request this refund, and it will be processed back to your original payment method within 14 days.

Email confirmations and documentation

You'll receive a cancellation confirmation email from Amazon (or Lionsgate+ if you cancelled through their contact form). This email is critical documentation - it confirms the date your subscription ends and acts as proof of your cancellation request if billing disputes arise later. Save this email in a folder or take a screenshot for your records. If you don't receive a confirmation within 24 hours, log back into your Prime Video account to verify the cancellation went through.

Common mistakes to avoid when cancelling

Many consumers accidentally delay their cancellation or miss refund deadlines. These are simple pitfalls, but they cost you money if you're not careful.

Cancelling too late in the month

If you cancel on the 20th of the month and your billing date is the 25th, you'll still be charged for that month. You'll have 5 days of access left, then lose it when the billing cycle ends. Instead, cancel immediately after your monthly charge posts - typically on the same date each month. This way, you maximize the access you've already paid for and avoid a wasted subscription fee.

Forgetting to confirm your 14-day refund window

The 14-day cooling-off period is automatic, but you must initiate the refund request yourself. If you subscribed, realized you weren't interested, and want your money back, contact Lionsgate+ or Amazon within 14 days of your first charge. If you wait until day 15, the refund eligibility window closes. Mark your calendar when you first subscribe, or check your email confirmation for the exact deadline.

Assuming your access ends immediately

After you cancel, you don't lose access that second. You retain full viewing rights until your billing period ends. Some customers mistakenly think they need to download all their favourite content before cancelling - you don't. You have until midnight on your final billing day to watch anything you want.

Not keeping your confirmation email

If Lionsgate+ or Amazon continues to charge you after cancellation, your confirmation email proves you requested cancellation in good faith. Without it, disputing the charge becomes harder. Keep that email indefinitely, or take a screenshot and store it in cloud storage. This documentation protects you if you need to escalate the issue to the Commerce Commission.

Refund eligibility and how to claim your money back

You have clear refund rights, but claiming them requires action within a specific timeframe.

When you qualify for a refund

You qualify for a full refund if all of the following are true:

• You subscribed within the past 14 days
• You haven't streamed any content (or have streamed minimal content and acknowledge the loss of refund rights)
• You cancel in writing by requesting a refund from Lionsgate+ or Amazon support

Cancelling alone doesn't automatically trigger a refund - you must specifically request one. Log into your Prime Video account, go to the billing section, find your Lionsgate+ charge, and click "Request refund" or contact Lionsgate+ support directly via their Contact Us form and ask for a refund rather than simply cancelling the subscription.

How to request a refund

Contact Lionsgate+ support using the method described earlier in this guide and explicitly state that you wish to request a refund within the 14-day period. Provide your subscription start date, your email address, and your reason for the refund request. Submit this request in writing so you have proof of your request. The support team will acknowledge your claim within 2 to 3 business days and process the refund within 14 days of your request.

Alternatively, log into your Amazon account, navigate to "Your account," select "Orders," find the Lionsgate+ subscription charge, and select "Return or replace items" or "Request refund." Amazon will guide you through the refund claim process.

If your refund is denied

If Lionsgate+ or Amazon denies your refund claim and you believe you're entitled to one, you can escalate the matter to the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission enforces the Consumer Guarantees Act and Fair Trading Act and can compel the company to refund your money if it wrongly denied your claim. Tocancel recommends contacting the Commerce Commission only after the company has had a reasonable opportunity to respond - typically 14 days - but don't wait longer than 3 months to escalate.

Comparing Lionsgate+ with other streaming services

If you're leaving Lionsgate+, you might be exploring alternatives in the New Zealand market.

If you're cancelling because Lionsgate+ lacks content you enjoy, Tocancel recommends trying one of these alternatives before re-subscribing. Many services offer free trial periods, so test them first to confirm they match your viewing habits.

How to escalate if Lionsgate+ refuses to cancel or refund

If the company ignores your cancellation request or continues charging you after you've cancelled, you have legal recourse.

Step 1: document everything and request a response in writing

Before escalating further, gather all evidence: your cancellation confirmation email, screenshots of your account showing the cancellation, and any communication with Lionsgate+ or Amazon support. If the company continues charging you, request a written explanation within 7 days. Send this request via email (not chat) to ensure you have proof of your request date.

Step 2: contact the commerce commission

If Lionsgate+ or Amazon doesn't respond or refuses to honour your cancellation or refund claim, file a complaint with the Commerce Commission, New Zealand's consumer protection regulator. You can lodge a complaint online at www.comcom.govt.nz or by calling their Consumer Hotline. Provide your documentation, the dates you cancelled, and the amounts you were wrongly charged. The Commission will investigate and can issue compliance orders requiring the company to refund you and cease unfair practices.

Step 3: dispute the charge with your bank

If you've been charged after cancellation, contact your bank or credit card provider and request a chargeback for unauthorized charges. Provide your cancellation confirmation email as evidence that you requested the subscription to end. Most banks will reverse charges made after a documented cancellation, especially if the merchant continues billing without consent. This protects your account and forces the company to resolve the issue quickly.

Tocancel has helped consumers recover over NZ$50,000 in wrongful charges by following this escalation path. The key is acting fast and keeping records of every communication.

Summary checklist for cancelling Lionsgate+ in new zealand

Before you hit cancel, use this checklist to ensure you've covered all bases and won't face billing surprises later.

• I know whether I subscribed via Prime Video or directly through Lionsgate+
• I understand my access ends at the end of my current billing period, not immediately
• I've checked when my monthly charge is due and planned my cancellation date accordingly
• I've saved or screenshotted my Lionsgate+ subscription confirmation email
• If I want a refund, I'm cancelling within 14 days of my first charge and haven't streamed content
• I've followed the cancellation steps for my subscription type (Prime Video or direct)
• I've received a cancellation confirmation email from Amazon or Lionsgate+
• I know I can contact the Commerce Commission if the company continues charging me after cancellation
• I've tested my access 24 hours after my billing period ends to confirm the subscription is truly cancelled

Contact details and escalation address

If you need to escalate a billing or cancellation dispute beyond Lionsgate+ or Amazon's customer support, contact the relevant authority in New Zealand.

Commerce commission (consumer protection regulator)

Phone: 0800 943 600 (Consumer Hotline, free and confidential)

Online: www.comcom.govt.nz (file a complaint or access dispute resolution services)

Post: Commerce Commission, Private Bag 2100, Wellington 6140, New Zealand

Amazon customer service (if billed via prime video)

Contact via your Amazon account under "Your Account" > "Help" > "Contact Us," or visit www.amazon.com and select your country (New Zealand) for region-specific support contact details.

Lionsgate+ support (direct contact)

Use the "Contact Us" feature within the Lionsgate+ app or website. Submit a cancellation or billing request through this form, and the support team will respond to your email within 3 to 5 business days.

Final thoughts on your cancellation rights

Cancelling Lionsgate+ in New Zealand is straightforward when you follow the correct steps and understand your legal protections. You have the right to cancel any time, and if you act within 14 days of your first charge and haven't used the service significantly, you're entitled to a refund. The Consumer Guarantees Act and Fair Trading Act support your rights as a consumer, and the Commerce Commission will enforce those rights if the company ignores your requests.

If you're unsure about your subscription status, the timing of your cancellation, or whether you qualify for a refund, Tocancel makes it easy to find clarity. Tocancel has helped thousands of New Zealand consumers cancel streaming services, claim refunds, and resolve billing disputes with confidence. Visit Tocancel today to verify your next steps, access real cancellation walkthroughs, and access customer support templates you can use when contacting Lionsgate+ or Amazon directly.

Your money is yours to control. Cancel with confidence, knowing the law is on your side.