Cancel Reface: Step-by-Step Guide

How to cancel Reface and take back control of your subscription

What Reface is and why you might want to leave

Reface is an AI-powered app that lets you create face-swap and face-morphing effects in photos and videos. The service combines free features with paid options: one-time purchase packs for animation or morphing tools, and recurring subscriptions at weekly, monthly, or annual rates.

You might have signed up to experiment, found the app wasn't for you, or realised the subscription cost no longer matches your usage. Whatever your reason, Tocancel is here to walk you through every step, whether you subscribed via iOS, Android, or the web. Cancelling Reface is straightforward once you know exactly where to look.

When you should cancel Reface

You might cancel because you've finished creating the content you wanted, you prefer another face-swap tool, or the ongoing subscription cost no longer justifies your usage. Act quickly if you want a refund: Reface offers refunds only within two calendar days of your purchase. After that window closes, you lose your money under their stated terms.

Why speed matters with Reface refunds

The two-day refund window is tight, which means delay can cost you real money. Tocancel recommends you cancel immediately if you're unsure about the subscription, because reversing a charge after that deadline becomes far harder. Your consumer rights still exist after two days, but securing a full refund becomes a longer process involving your bank or the Commerce Commission.

Understanding your consumer rights in new zealand

Your legal protections when cancelling a digital subscription are stronger than many app companies publicly admit.

What the law says about cancellation and refunds

Under the Consumer Guarantees Act 1993 and the Fair Trading Act 2015, you have the right to cancel a subscription service within a reasonable timeframe if the service is not of acceptable quality, is not fit for purpose, or if the company has not been transparent about the terms. While Reface claims a strict two-day refund window, if the service is defective, broken, or misrepresented to you, you can escalate your cancellation request to the Commerce Commission or seek a chargeback through your bank.

Your legal position: you are a consumer, and the law protects you even when dealing with digital services. Keep records of your subscription purchase, any support emails, and screenshots of your account. If Reface refuses to process your cancellation or refund unfairly, these records become your evidence if you need to escalate.

When to contact the commerce commission

If Reface refuses to process your cancellation or refund after you've asked politely and waited a reasonable time, contact the Commerce Commission at comcom.govt.nz. You can also dispute the charge directly with your bank or card issuer, and they often reverse unauthorised renewals or charges that breach the company's stated policy. Tocancel always recommends you try the official cancellation channel first, but know your escalation options if the company ignores you.

How to cancel Reface on your platform

Your cancellation method depends on where you bought your subscription: Apple App Store, Google Play Store, or Reface's own website.

Cancel your iOS subscription via the app store

If you subscribed to Reface using your Apple ID on iPhone or iPad, you cancel directly in your device settings. Follow these steps:

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID profile picture at the top of the screen.
3. Select Subscriptions from the menu.
4. Find and tap Reface in your active subscriptions list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted.

Your subscription will remain active until the end of your current billing period. You lose access to premium features immediately, but you are not charged again.

Cancel your android subscription via google play

If you subscribed to Reface using Google Play on your Android phone or tablet, you cancel via the Google Play Store app or website. Follow these steps:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Tap Reface from your active subscriptions.
5. Tap Cancel subscription.
6. Select your reason for cancelling (optional) and confirm.

Your subscription remains active until your current billing cycle ends. Google Play will not charge you again after you confirm cancellation.

Cancel your web or direct subscription

If you subscribed directly through Reface's website rather than an app store, you need to cancel through your Reface account. Follow these steps:

1. Visit the Reface website and log into your account.
2. Navigate to Account Settings or Subscription Settings.
3. Look for Billing, Subscriptions, or Premium.
4. Find your active subscription and select Cancel Subscription or Downgrade.
5. Confirm your cancellation and note any final billing date.

If you cannot find a cancellation option on the website, contact Reface support directly at the address listed below, or use Tocancel's escalation templates to request cancellation in writing.

What happens after you cancel Reface

Understanding what to expect after cancellation helps you avoid confusion and catch billing problems early.

Your access and billing timeline

Once you cancel, your subscription ends at the close of your current billing period. You retain access to premium features until that date, then your account reverts to free-tier access only. Reface will not charge you again after cancellation. If a charge appears after your cancellation date, contact your bank or card issuer to dispute it, and notify the Commerce Commission if the company refuses to acknowledge your cancellation.

How to request a refund within the two-day window

If you cancel within two calendar days of your purchase and want a refund, contact Reface support immediately and reference your purchase date, order ID, and reason for the refund request. Request a response in writing (email) so you have proof. If Reface approves your refund, it will return to your original payment method within 5-10 business days. If Reface refuses, escalate by disputing the charge with your bank or the Commerce Commission.

Checking your final bill and receipt

Save your cancellation confirmation email or screenshot. Check your bank or card statement 2-3 days after your cancellation date to confirm no further charges appear. If you spot a charge after cancellation, act immediately: contact your bank to dispute it and keep all evidence (cancellation confirmation, bank statement, screenshots) for the Commerce Commission if needed.

Reface pricing and subscription tiers

Understanding Reface's cost structure helps you decide whether cancellation is right for you.

Annual subscriptions offer the best value per month but lock you in for a full year. If you cancel an annual subscription outside the two-day refund window, you lose the remaining balance. Weekly subscriptions offer maximum flexibility if you're uncertain about commitment.

Common mistakes to avoid when cancelling Reface

Many people cancel on the wrong platform, miss the refund deadline, or fail to check for hidden charges. You can avoid these traps with Tocancel's guidance.

Cancelling on the wrong platform

If you subscribed via the App Store, cancelling through Google Play does nothing. Each platform handles billing separately, so you must cancel exactly where you subscribed. Double-check your confirmation email or bank statement to find which payment method and platform processed your subscription, then cancel on that same platform.

Missing the two-day refund deadline

The two-day refund window is strict. If you cancel on day three, you lose your refund right under Reface's terms. Mark your purchase date in your calendar or set a phone reminder for day two if you are unsure about keeping the subscription. After two days, your only refund option is a consumer protection claim if the service was defective or misrepresented.

Failing to cancel during a free trial

If Reface offered you a free trial, you must cancel before the trial ends or you will be automatically charged. Free trials convert to paid subscriptions silently, so set a reminder for the day before your trial ends. Tocancel recommends cancelling a free trial immediately after sign-up if you are not confident you'll use the paid version.

Not checking your bank statement after cancellation

Subscription services sometimes charge again after cancellation if there is a technical glitch or a renewal already scheduled. Check your bank or card statement 2-3 days after your cancellation confirmation date. If a charge appears, dispute it with your bank and contact Reface to document the error. Keep all evidence (cancellation confirmation, bank statement, screenshots) for potential escalation to the Commerce Commission.

When to keep your Reface subscription

Cancellation is right for you if the app no longer delivers value, but these situations suggest you might keep your subscription.

If Reface's free tier lets you do everything you need, cancel the paid subscription and use the free version. If premium features unlock essential tools you use weekly, the cost may be justified, but only you can decide if the value matches the price.

Your cancellation checklist for Reface

Use this checklist to ensure you cancel cleanly and protect yourself if problems arise.

• Confirm the date you subscribed by checking your email or bank statement.
• Identify the platform where you subscribed: Apple App Store, Google Play Store, or Reface website.
• If you subscribed fewer than two days ago and want a refund, cancel immediately.
• Follow the cancellation steps for your platform (iOS, Android, or web).
• Save your cancellation confirmation email or screenshot.
• Check your bank statement 2-3 days after cancellation to confirm no new charges appear.
• If a charge appears after cancellation, dispute it with your bank and contact the Commerce Commission.
• If Reface refuses to process your cancellation, contact Tocancel or the Commerce Commission for escalation support.

Escalating your cancellation if Reface ignores you

Most cancellations go smoothly, but Tocancel knows some companies delay or deny cancellation requests unfairly.

Contact information for Reface limited

Send your cancellation request or complaint to Reface's registered address in New Zealand:

Reface Limited
Auckland, New Zealand

If you have difficulty finding current contact details, use the Reface website's support form or check your original subscription confirmation email for a support contact. Document your cancellation request (email subject line, date sent, content) for potential escalation.

Escalate to the commerce commission

If Reface does not respond within 10 business days, does not process your cancellation, or refuses a refund you believe you are entitled to under the Consumer Guarantees Act 1993 or Fair Trading Act 2015, contact the Commerce Commission:

Commerce Commission
Website: comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]

The Commerce Commission is the government body that enforces consumer protection law in New Zealand and investigates unfair business practices. Provide them with your purchase date, cancellation request proof, and any communication from Reface. Tocancel recommends you file a complaint if the company ignores your cancellation request or refuses a refund outside their stated two-day window on false grounds.

Dispute the charge with your bank

If Reface charges you after cancellation or refuses to process your cancellation request, contact your bank or card issuer and ask to dispute the charge. Your bank can reverse unauthorised transactions and investigate the dispute. Provide your bank with proof of cancellation (confirmation email, screenshots of your account settings) and copies of any unanswered support requests to Reface.

Tocancel has helped thousands of consumers cancel subscriptions and recover unfair charges. You have consumer rights, and escalation is a valid option if Reface refuses to act fairly.

Final steps and next steps after cancelling Reface

Once your cancellation is confirmed, your work is almost done. Here's what to do next.

Verify your cancellation one final time by logging into your Reface account and checking that your subscription status shows as cancelled or inactive. If you plan to use the free tier, familiarise yourself with what features remain available. If you are leaving Reface entirely, delete the app from your devices to avoid accidental re-engagement.

Tocancel.com exists to help you take control of your subscriptions. Whether you needed guidance on your cancellation rights under New Zealand law, step-by-step instructions for your platform, or reassurance that you made the right call, Tocancel has helped thousands of consumers cancel subscriptions and dispute unfair charges. If you encounter resistance from Reface or any other service, return to Tocancel for escalation templates, consumer law references, and clear next steps. Your money and your control over your subscriptions are worth protecting.