Cancel Reface: The Right Way to Stop Charges

How to cancel your Reface subscription and stop recurring charges

Understanding Reface and why you might want to cancel

Reface is an AI-powered mobile application that enables you to create face swaps, generate avatars, and apply digital transformations to your photos and videos. The service is owned and operated by NeoCortext, Inc., and runs on both iOS and Android devices through the Apple App Store and Google Play Store. While Reface offers a free tier with basic features, the platform relies on in-app purchases and recurring subscription plans to unlock premium creative tools, remove advertisements, and provide access to advanced transformation libraries.

You subscribe to Reface through your device's app store, which means your billing connects directly to your Apple ID or Google account. The company operates using negative-option billing, a model that automatically renews your subscription each month or year unless you take active steps to cancel it. Understanding how Reface charges accumulate is your first step toward regaining control of your subscription.

Common reasons users cancel Reface

Many subscribers cancel Reface because they stop using the creative tools, unexpected charges appear after a free trial expires, or they discover competing services with better pricing or features. Some users report that promotional subscription rates quietly convert to full prices without clear notification, prompting them to reconsider whether the service still provides value for their budget. If you're exploring cancellation, your concerns are legitimate, and Tocancel supports you in making whatever decision best serves your financial situation.

What happens to your account after cancellation

When you cancel your Reface subscription, your premium access ends when your current billing cycle concludes. You lose access to advanced filters, avatar-generation tools, and exclusive content libraries, though your account itself remains available. If you decide to resubscribe in the future, you can restart your membership at any time through the app without losing your account history.

Your legal rights as a Reface subscriber in the united states

Federal law protects you when you subscribe to services like Reface under the Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC). This law requires companies to obtain clear, affirmative consent before charging you, make cancellation as easy as the signup process, and honor your cancellation request without delay or hidden obstacles.

Your legal position

You have the right to cancel your Reface subscription at any time without penalty or justification. The company must process your cancellation immediately or within one business day, and cannot charge you after your request is received. Tocancel emphasizes that if Reface continues charging you after cancellation, you can file a complaint with the FTC at reportfraud.ftc.gov or request a chargeback through your payment method. The burden of proof falls on Reface to demonstrate they obtained your informed consent and that cancellation was accessible to you.

Refund eligibility and timeframes

Reface's refund policy allows you to request a full refund within two calendar days of your initial purchase. After that two-day window closes, the company typically treats charges as final and non-refundable, consistent with most app-based subscription models. However, if you discover unauthorized charges, can prove billing errors, or cancelled within the refund window, you retain the right to dispute those charges through your credit card company or app store. Tocancel recommends saving all subscription confirmation emails and screenshots as documentation for any future refund disputes.

Reface pricing and subscription plans

Reface offers multiple subscription tiers designed to fit different budgets and usage patterns, though pricing varies by region and platform.

Prices fluctuate based on promotions, your geographic location, and your device platform. Always confirm the exact charge amount in your app store before purchasing. Take a screenshot of your subscription details before you cancel, as this documentation protects you if billing disputes arise later.

How to cancel Reface on iOS devices

Canceling Reface on an iPhone or iPad requires you to manage your subscription through Apple ID settings rather than within the app itself.

1. Open the Settings app on your iOS device and tap your name at the top of the screen
   • This navigates you to your Apple ID account page
2. Tap Subscriptions
   • You see a list of all active subscriptions tied to your Apple ID
3. Find and tap Reface in the subscription list
   • The app name appears even if you've deleted it from your home screen
4. Tap Cancel Subscription
   • Apple prompts you to confirm your decision with a final dialog box
5. Confirm your cancellation when prompted
   • Your subscription ends at the close of your current billing cycle, not immediately
6. Save or screenshot the confirmation page as proof of cancellation
   • This document protects you if unexpected charges appear later

After you complete these steps, your premium access stops on your next billing date, though the Reface free tier remains available on your device.

How to cancel Reface on android devices

Canceling Reface on an Android phone or tablet requires you to access your Google Play subscription settings directly.

1. Open the Google Play Store app on your Android device
   • Look for the triangular "Play Store" icon on your home screen or app drawer
2. Tap your profile icon in the upper right corner
   • This opens a dropdown menu with account options
3. Select Payments and subscriptions
   • You see all subscriptions currently charged to your Google account
4. Tap Subscriptions to view active recurring charges
   • Inactive subscriptions appear in a separate "Expired" section
5. Select Reface from the list
   • Google displays your subscription details and renewal date
6. Tap Cancel subscription and confirm your choice
   • Google sends a confirmation email to your account
7. Screenshot the cancellation confirmation for your records
   • Keep this documentation until at least one billing cycle passes

Your Reface premium features stop when your current billing period ends, and you'll no longer see recurring charges on your Google Play billing statement.

Canceling Reface by email and direct contact

If you prefer to cancel directly with Reface's support team or encounter technical issues with app store cancellation, you can submit a cancellation request by email.

Email cancellation method

Send a cancellation request email to [email protected] with the following information:

• Your full name as it appears on your account
• The email address tied to your Reface account or Apple ID/Google account
• A clear statement requesting immediate subscription cancellation
• Your preferred date for the cancellation to take effect (or indicate "immediately")

The Reface support team should respond within 24 to 48 hours confirming your cancellation. Save a copy of your email and their response as proof you attempted direct cancellation. Tocancel recommends sending this email from the same email address registered to your Reface account for faster processing.

Physical mail cancellation (backup option)

If email communication fails or you receive no confirmation within 48 hours, you can send a physical cancellation letter to Reface's registered address:

NeoCortext, Inc.
651 N. Broad Street, Suite 201
Middletown, Delaware 19709
United States

Include your full name, account email address, and a clear cancellation request in your letter. Use certified mail with return receipt requested so you have proof of delivery. While physical mail takes longer than email or app store cancellation, it creates a documented record that protects you if disputes arise. Tocancel advises keeping copies of your mailed letter and the delivery receipt.

Timeline for cancellation and what to expect

Understanding when your cancellation becomes effective helps you avoid surprise charges and plan your account transition accordingly.

Immediate effects after cancellation

Once you submit your cancellation request through your app store or via email, your premium access typically ends at the close of your current billing cycle. If your monthly billing date is the 15th and you cancel on the 10th, you retain premium access until the 15th, then lose access to advanced features. You can still use the free tier and your existing account remains intact. Reface does not issue refunds for partial months or unused time in your current billing cycle under their standard policy.

Refund request timeline (two-day window)

If you purchased your Reface subscription fewer than two calendar days ago, submit a refund request immediately to [email protected] or through your app store's "Report a Problem" feature. Include your receipt number, transaction date, and a clear explanation of why you seek a refund. Most app stores process refund decisions within 5 to 10 business days. After the two-day window closes, refund eligibility depends on proving fraud, unauthorized charges, or billing errors.

Common mistakes to avoid when canceling Reface

Canceling a subscription should feel straightforward, but small oversights can leave you vulnerable to continued charges or denied refunds.

Mistake 1: deleting the app without canceling the subscription

Removing Reface from your device does not cancel your subscription or stop charges. The app and your subscription operate independently, so deleting the app only removes it from your phone while your recurring billing continues. You must actively cancel through your Apple ID or Google account settings, regardless of whether the app remains installed. Many users discover continued charges weeks later because they assumed deleting the app equaled cancellation.

Mistake 2: assuming a free trial cancellation is automatic

If you started with a free trial, the company does not automatically cancel your subscription when the trial ends. Instead, Reface converts your account to a paid subscription and charges you on the day after your trial expires. You must manually cancel before the trial period concludes to avoid the first charge. Mark your trial end date on your calendar and cancel at least one day before that date to prevent surprise billing.

Mistake 3: not saving proof of cancellation

If you fail to screenshot or document your cancellation, you have no evidence to dispute continued charges later. Reface's support team may claim they never received your cancellation request, or your payment processor may deny your chargeback without proof you attempted to cancel. Screenshot every step of the cancellation process, save all confirmation emails, and store these documents in a dedicated folder until at least two billing cycles pass after cancellation.

Mistake 4: missing the two-day refund window

Reface's two-calendar-day refund window is strict and starts the moment you complete your purchase. If you don't request a refund within this window, the company treats your payment as final. Calculate your two-day deadline immediately after purchase and submit any refund request before that deadline expires. Once the window closes, you can still attempt to dispute the charge through your bank or app store, but the company is not obligated to issue a refund.

What happens after you cancel Reface

Knowing what to expect after cancellation helps you transition smoothly and avoid confusion about your account status or billing.

Your account and premium features

Your Reface account remains active indefinitely, even after cancellation. Your saved projects, account history, and profile information stay in place, allowing you to resubscribe at any time without losing your data. However, you lose immediate access to premium filters, advanced avatar-generation tools, and exclusive content libraries once your billing cycle ends. The free tier continues to work with its standard limitations.

Billing statement verification

After your cancellation date passes, check your Apple ID or Google Play billing statement to confirm no new charges appear. Review your statement 5 to 10 days after your billing cycle end date to ensure Reface honored your cancellation. If unexpected charges appear after your cancellation, immediately file a dispute with your payment processor and forward your cancellation documentation as evidence. Tocancel recommends setting a phone reminder to check your billing statement on the day after your cancellation takes effect.

Resubscription options

If you decide to use Reface again in the future, you can reactivate your subscription through the app store without any penalties. The company may offer promotional rates to lapsed subscribers, so keep an eye on your email for potential offers if you cancel. Resubscription takes effect immediately after you confirm payment, and you regain full access to premium features within minutes.

Comparing cancellation methods side-by-side

Different cancellation methods offer varying levels of speed, documentation, and simplicity.

Most users succeed fastest by canceling directly through their app store settings, as the process takes under two minutes and generates immediate confirmation. Email cancellation works well if you want direct communication with Reface support or need written acknowledgment of your request. Tocancel recommends trying the app store method first, then escalating to email or certified mail if the subscription continues after your cancellation date.

When to contact the federal trade commission about Reface

If Reface ignores your cancellation request or continues charging after you cancel, you have legal recourse through the FTC.

Signs you need FTC involvement

File a complaint with the FTC at reportfraud.ftc.gov if Reface charges you after you submit a documented cancellation request, if the company makes cancellation harder than signup, or if support staff deny receiving your cancellation email despite your proof of sending it. You should also report the company if they refuse to honor your two-day refund window without explaining a valid reason. The FTC takes negative-option billing violations seriously and can pursue enforcement action against companies that ignore consumer cancellation rights.

Preparing your complaint

Gather all documentation before filing with the FTC: screenshots of cancellation confirmations, billing statements showing charges after cancellation, email correspondence with Reface support, and copies of your cancellation requests. The FTC reviews thousands of complaints annually, and your detailed report helps their investigators build patterns of company misconduct. Tocancel emphasizes that filing an FTC complaint doesn't cost you anything and may result in the company being required to refund affected customers.

Checklist for successfully canceling your Reface subscription

Use this step-by-step checklist to ensure you cancel Reface correctly and protect yourself from ongoing charges.

• Note your current Reface billing date (check your app store or email receipts)
• Take a screenshot of your active Reface subscription in your app store settings
• Initiate cancellation through your app store (Apple ID or Google account) or email [email protected]
• Screenshot the cancellation confirmation page or save the confirmation email
• Mark your calendar to verify no charges appear on your next billing date
• Check your billing statement 5 to 10 days after cancellation date
• If charges continue, file a dispute with your payment processor within 60 days
• File an FTC complaint at reportfraud.ftc.gov if Reface ignores documented cancellation requests
• Store all documentation in a dedicated folder for at least 90 days

Contact Reface and NeoCortext directly

If you need to reach Reface support or send documentation by mail, use the following contact information.

Email support: [email protected]

Physical mailing address:
NeoCortext, Inc.
651 N. Broad Street, Suite 201
Middletown, Delaware 19709
United States

When you contact Reface, always include your full name, the email address tied to your account, and your subscription payment method (last four digits of your card or your Apple ID/Google account email). Sending a formal cancellation letter via certified mail creates the strongest legal record if disputes arise.

Take control of your subscription with tocancel

Canceling your Reface subscription is a straightforward process when you follow the right steps and understand your consumer rights under federal law. Whether you cancel through your app store in seconds or request a refund within the two-day window, your choices matter and your rights matter more. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and regain control of their recurring billing. Your budget is yours to protect, and taking action to stop charges you no longer want is not just your right, it's your responsibility to yourself.

Start your cancellation today through Tocancel by visiting our platform at tocancel.com, where we provide real-time step-by-step guidance for Reface and thousands of other services. Document every step, save your confirmations, and don't hesitate to escalate to the FTC if the company continues charging you after cancellation. Tocancel stands with you at every stage of the process.