Cancel Reface AI: The Right Way

How to cancel Reface AI and stop automatic charges

Understanding Reface AI and why you may want to cancel

Reface AI is a mobile-first creative tool that uses artificial intelligence to swap faces in photos and videos, create custom avatars, and generate professional headshots. The service is operated by NeoCortext, Inc., and available through the Apple App Store and Google Play Store. You download the app, explore free features, and unlock advanced tools through in-app subscriptions that renew automatically on a set schedule.

Most users discover Reface AI while looking for a quick way to create face-swap content or generate avatars. The app offers straightforward free access to basic tools, but premium features-high-resolution output, advanced filters, and faster processing-require a paid subscription. Reface AI charges weekly, monthly, or annually depending on your chosen plan. The critical issue: your subscription will charge you again automatically unless you actively cancel before your renewal date.

Why Reface AI cancellation is urgent

Automatic renewal is the business model. Your account does not expire on its own. If you do not cancel, your credit card or payment method will be charged when your current billing cycle ends. Consumer complaints consistently describe unexpected charges, buried cancellation options, and charges continuing after cancellation requests. At Tocancel, we understand the frustration-and we know that taking action now, before your next billing date, is how you prevent unwanted charges and create documented proof of cancellation.

Your legal rights protect you. Under the Restore Online Shoppers Confidence Act (ROSCA) and similar state consumer-protection laws, companies must make cancellation as simple as the process to subscribe. If Reface AI made cancellation deliberately difficult or ignored your cancellation request, you have a legal right to dispute the charge with your payment provider or file a complaint with the Federal Trade Commission (FTC). Tocancel equips you with the exact steps, timing, and evidence you need to cancel with confidence and document your actions.

Signs you should cancel now

You may have signed up for a free trial that converts to a paid plan automatically. You may have tested a weekly plan and forgotten about it. You may have subscribed for a month but no longer use the app. You may have been charged multiple times for the same plan. Any of these situations warrants immediate cancellation. Do not wait for your next billing cycle-act today to prevent the charge from going through.

Reface AI subscription plans and what you may be charged

Reface AI offers multiple subscription tiers with different price points and renewal schedules.

Important: Prices vary by app store, region, and currency. Check your most recent receipt or your app store account to confirm the exact plan name, amount charged, and next renewal date. This information becomes essential if you need to dispute a charge or file a complaint with your payment provider.

How to locate your current plan and billing history

Before you cancel, gather evidence of what you are subscribed to and what you have been charged. Open the app store you used-Apple App Store or Google Play Store-and navigate to your account or subscription settings. Search for in-app purchase history or active subscriptions. Note the plan name, the amount you were charged, the date of the most recent charge, and the date of your next renewal. Take a screenshot or write down these details. This documentation protects you if a dispute or complaint becomes necessary.

Your consumer rights and what federal law requires

The Restore Online Shoppers Confidence Act (ROSCA) and the Telemarketing Sales Rule (TSR), both enforced by the Federal Trade Commission, create strict rules for automatic-renewal subscriptions in the United States.

What the law requires Reface AI to do

Under federal law, Reface AI must provide you with clear and conspicuous terms before charging you. They must obtain your express informed consent-your specific, unambiguous agreement to the subscription. They must disclose the exact amount you will be charged, the frequency of charges, and the date your billing begins. They must make cancellation simple and straightforward, using the same method you used to subscribe. They must acknowledge your cancellation immediately, in writing, and stop charges at the next billing cycle. If Reface AI fails to meet any of these requirements, you have grounds to dispute charges and file a formal complaint.

Your legal position: You did not consent to ongoing charges if the terms were hidden, unclear, or if cancellation was unreasonably difficult. You have the right to reverse any charge you believe was unauthorized or misleading. This right belongs to you under federal consumer-protection law, regardless of what Reface AI's terms say.

Who enforces these rules and how to escalate

The Federal Trade Commission (FTC) enforces ROSCA and the TSR nationwide. Your state attorney general also has authority over automatic-renewal violations. If Reface AI refuses to cancel your subscription, ignores your cancellation request, or continues charging you after you cancel, you can file a complaint with the FTC at ReportFraud.ftc.gov or contact your state attorney general. Tocancel recommends you document every communication you send and receive-screenshots, email confirmations, and charge records-so your complaint is as strong as possible.

Step-by-step instructions to cancel Reface AI

Your cancellation method depends on how you subscribed and where you access Reface AI.

Cancel Reface AI through the apple app store (iPhone, iPad)

This is the most direct method if you subscribed on an Apple device.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap your user profile icon in the top-right corner.
   • Tap "Subscriptions."
   • Find and tap "Reface AI" in the list of active subscriptions.
2. Tap "Cancel Subscription" or "Edit Subscription."
   • Review the cancellation confirmation-Apple will show your final billing date.
   • Tap "Confirm" to finalize the cancellation.
3. Take a screenshot of the confirmation screen as proof of cancellation.
   • Save this image to your device or email it to yourself.
   • Note the date and time the cancellation was processed.
4. Check your email for an Apple confirmation message within a few minutes.
   • If you do not receive confirmation within 24 hours, contact Apple Support to verify the cancellation went through.

Cancel Reface AI through google play (Android)

If you subscribed on an Android device, use Google Play to cancel.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
   • Tap "Manage subscriptions."
   • Find and tap "Reface AI."
2. Tap "Cancel subscription."
   • Google Play may show you a survey or offer to reduce the price-ignore these if you want to cancel.
   • Confirm your cancellation on the final screen.
3. Screenshot the cancellation confirmation page.
   • Record the date and time and save the image for your records.
4. Verify your cancellation by checking your account.
   • Return to "Manage subscriptions" and confirm Reface AI no longer appears as active.

Cancel Reface AI by email or postal mail

If app-store cancellation does not work, or if you subscribed through the Reface AI website, you can request cancellation in writing.

1. Send a cancellation request email to the address listed in the Reface AI Terms of Use.
   • Write a clear subject line: "Cancellation Request for Reface AI Subscription."
   • Include your account email address, the plan you subscribed to, and your request to cancel immediately.
   • Send from the email address associated with your Reface AI account.
2. Alternatively, mail a written cancellation request to the company's registered address:
   • NeoCortext, Inc., 651 N. Broad Street, Suite 201, Middletown, DE 19709, New Castle County, USA.
   • Include your full name, email address, payment method, and date of the most recent charge.
   • Request written confirmation of cancellation.
   • Send via certified mail or a delivery service that provides proof of receipt.
3. Keep copies of all communications you send.
   • Save the email, letter, and any tracking numbers.
   • Screenshot any email confirmation receipts Reface AI sends you.
4. Follow up if you do not receive confirmation within 5 to 7 business days.
   • Send a second email asking for acknowledgment of your cancellation.
   • If Reface AI continues to charge you, file a dispute with your payment provider immediately.

What happens after you cancel Reface AI

Cancellation does not happen instantly, and it is important to understand the timeline.

Immediate effects of cancellation

When you cancel through the Apple App Store or Google Play Store, your subscription is marked for cancellation at the end of your current billing cycle. You retain access to Reface AI's premium features until that final date. For example, if you cancel on the 10th of the month and your billing date is the 25th, you can use premium features until the 25th, then your access reverts to the free tier. After that date, you will not be charged again unless you manually resubscribe.

Verifying your cancellation after one week

One week after you request cancellation, log into your app store account and confirm that Reface AI no longer appears under active subscriptions. Check your email for confirmation from Apple, Google, or Reface AI. If your cancellation is not showing as processed, contact customer support immediately. Tocancel recommends checking this status on or before your next expected billing date, so you have time to dispute any unauthorized charge if it appears.

What to do if you are charged after cancellation

If your payment method is charged after you cancelled, you have immediate recourse. Contact your bank, credit card company, or payment service and request a chargeback or reversal. Provide them with your cancellation documentation-screenshots, confirmations, and the date you cancelled. Most payment processors will reverse charges made after a cancellation request if you provide clear evidence. File a dispute within 60 days of the unauthorized charge. In parallel, file a formal complaint with the Federal Trade Commission at ReportFraud.ftc.gov, naming Reface AI and NeoCortext, Inc., and describing the charge and your cancellation request.

Requesting a refund from Reface AI

Cancellation stops future charges, but it does not automatically refund money you have already paid.

When Reface AI must refund your money

Reface AI is legally required to offer a refund if you cancel during a free trial and they charged you without obtaining clear consent. They should also refund charges made after a valid cancellation request if you have written proof of that request. If Reface AI's cancellation process was deliberately made difficult or hidden, the FTC and state regulators may require a refund as part of a settlement or enforcement action. Contact the company in writing and request a refund, citing your cancellation date and any unauthorized charges.

How to request a refund

Email Reface AI's support team with the subject line "Refund Request for Reface AI Subscription." Include your account email, the dates and amounts of charges you believe are unauthorized or improper, and the date you submitted your cancellation request. Request a response within 7 business days. If they refuse or do not respond, escalate the request to your payment provider and file a chargeback. Tocancel advises keeping all communications in case you need to file a complaint with the FTC or your state attorney general.

Common mistakes that delay or prevent cancellation

Cancellation feels frustrating because many consumers make preventable errors that prolong unwanted charges.

Deleting the app without cancelling the subscription

Deleting Reface AI from your phone does not cancel your subscription. The app will continue to charge you on your renewal date because the subscription exists in your app store account, not on your device. You must cancel through your app store settings or contact the company directly. Always cancel before you delete the app.

Assuming a free trial will not convert to paid

Free trials expire and convert to paid subscriptions automatically unless you actively cancel. Many users sign up for a trial, forget the expiration date, and wake up to a charge. Check your app store account as soon as you sign up for a trial and cancel immediately if you do not want to pay. Do not assume the company will remind you or give you a grace period.

Only requesting cancellation through in-app support or social media

In-app support messages and social media requests can be lost or ignored. Use the official channels: the app store subscription settings, email to the company address in their Terms of Use, or postal mail to their registered address. Create a paper trail. In-app chats and direct messages are harder to prove if a dispute arises.

Not keeping documentation of your cancellation

Screenshots and confirmation emails are your evidence. If you do not save them, you have no way to prove you cancelled if a charge appears on your statement. Take a screenshot of the app store cancellation confirmation before closing the screen. Save any email confirmations. Write down the date and time you cancelled. This documentation transforms a "he said, she said" dispute into a clear record that protects you.

How to dispute an unauthorized Reface AI charge

If Reface AI charged you despite a cancellation request or without clear consent, you have multiple ways to reverse the charge.

Dispute through your payment provider

Contact your bank, credit card company, or payment service (PayPal, Apple Pay, Google Pay) and report the charge as unauthorized or fraudulent. Provide your cancellation confirmation, screenshots, and any emails from the company. Most financial institutions reverse unauthorized charges within 5 to 10 business days. This method is faster than asking Reface AI for a refund.

File a complaint with the federal trade commission

The FTC accepts complaints about illegal automatic-renewal practices at ReportFraud.ftc.gov. Include your account details, the dates and amounts of all charges, proof of your cancellation request, and a description of what happened. The FTC does not reverse individual charges, but complaints help regulators take action against companies that repeatedly violate ROSCA.

Contact your state attorney general

Your state's attorney general office also investigates automatic-renewal violations. Visit your state's official website and locate the consumer-protection or attorney general office. File a complaint about Reface AI and NeoCortext, Inc. Provide the same documentation you would give the FTC. Your complaint becomes part of a public record and strengthens enforcement actions against the company.

Comparison: tocancel versus other cancellation options

You can cancel Reface AI on your own, through an app store, or with help from a cancellation service.

Why tocancel can help

Tocancel provides clear, step-by-step instructions, timing guidance, and templates for cancellation requests. If you feel uncertain about your rights or do not know how to escalate a dispute, Tocancel walks you through the process. Tocancel has helped thousands of consumers cancel subscriptions they no longer want, recover unauthorized charges, and understand their legal protections. Visit Tocancel.com to find service-specific cancellation guides, escalation templates, and consumer-rights resources.

Summary and action checklist

Cancelling Reface AI is straightforward if you follow a clear process and keep documentation.

Your cancellation checklist

1. Verify your current subscription plan and next billing date through your app store account.
   • Screenshot your subscription settings for proof.
2. Cancel through your app store (Apple App Store or Google Play) using the steps outlined above.
   • If app store cancellation fails, proceed to email or postal mail.
3. Screenshot the cancellation confirmation immediately.
   • Save the image and note the date and time.
4. Check your email for a confirmation message within 24 hours.
   • If no confirmation arrives, contact the app store or email Reface AI directly.
5. One week after cancellation, log in and verify that Reface AI is no longer listed as an active subscription.
   • Take another screenshot to confirm.
6. Monitor your bank or payment method for any charges after your cancellation date.
   • If an unauthorized charge appears, file a chargeback immediately with your payment provider.
7. If Reface AI refuses to cancel or continues charging, file a complaint with the Federal Trade Commission and your state attorney general.
   • Provide all documentation of your cancellation request and charges.

Your legal position in plain language

You have the right to cancel Reface AI at any time. The company must make cancellation easy-just as easy as subscribing. They must stop charging you after you cancel. If they ignore your cancellation request or charge you after you cancel, you can dispute the charge with your payment provider, request a refund from the company, and file a formal complaint with the Federal Trade Commission or your state attorney general. You do not need permission from Reface AI to exercise these rights-they are protected by federal law.

Contact information for Reface AI

If you need to reach Reface AI directly for cancellation or other inquiries, use the following official channels.

Mailing address

NeoCortext, Inc.
651 North Broad Street, Suite 201
Middletown, Delaware 19709
New Castle County, USA

Send written cancellation requests, refund requests, or formal complaints to this address. Use certified mail or a tracked delivery service to ensure the company receives your letter and you have proof of delivery.

Email and website

For email support, check the Reface AI Terms of Use at reface.ai for the current support email address. The company's terms page is the official source for up-to-date contact information. If the email address in their terms is no longer active, your cancellation request sent to the mailing address above creates a documented record.

Key takeaway: take action today

Reface AI charges automatically, and your subscription will not end on its own. The longer you wait, the more charges you accumulate. You have clear legal rights under federal consumer-protection law, and cancellation is your tool to exercise those rights. Use the app store method for the fastest cancellation, keep screenshots as proof, and verify the cancellation within one week. If the company refuses or charges you after cancellation, Tocancel reminds you that you have recourse: dispute the charge through your payment provider, request a refund, and file a complaint with the Federal Trade Commission. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. You can do this. Start now.