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Cancel Rooster Teeth First: Step-by-Step Guide
Learn how to cancel Rooster Teeth First easily. Understand your rights and get support with our 4.8/5 rated guide. Start your cancellation today!
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How to cancel Rooster Teeth First and recover your money under new zealand law
Why Rooster Teeth First shut down and what happened to your subscription
Rooster Teeth First was a premium membership service that gave you early access to videos, exclusive content, and ad-free viewing across the Rooster Teeth platform. On 15 April 2024, Rooster Teeth officially ceased all subscription renewals and shut down the service entirely. If you were a paying member at that time, your subscription stopped and the company issued pro-rata refunds for unused time on web-based subscriptions.
The shutdown was sudden, and many New Zealand members were left wondering where they stood legally and how to recover their money. Tocancel has documented your rights and the practical steps you need to take, whether you subscribed through the Rooster Teeth website or via an app store platform like Apple, Google Play, or Roku.
Understanding the shutdown timeline
Rooster Teeth announced the closure in April 2024. Web subscriptions stopped renewing immediately, and the company issued pro-rata refunds for the unused portion of paid membership periods. However, if you subscribed through an app store platform, your refund must come directly from that platform (Apple, Google Play, or Roku), not from Rooster Teeth itself. This is a critical distinction because it affects where you claim your money back.
What this means for new zealand consumers
Under the Consumer Guarantees Act 1993, you have strong legal protections when you buy digital services like streaming subscriptions. The shutdown of Rooster Teeth First without full delivery of your paid service gives you grounds to claim a refund or compensation. Your legal position is clear: if you paid for a service you did not receive in full, you have rights under New Zealand consumer law, and Tocancel is here to help you understand exactly how to exercise them.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase digital services, including streaming subscriptions and membership tiers.
What the consumer guarantees act guarantees you
The Consumer Guarantees Act 1993 requires that digital services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. This means Rooster Teeth First had to deliver the full service you paid for. When the company shut down the service early, they breached that guarantee. You are therefore entitled to request a refund, a replacement service, or compensation for loss, even if the company's terms and conditions claim otherwise. Consumer law always overrides unfair contract terms.
The fact that Rooster Teeth issued pro-rata refunds for web subscriptions demonstrates that the company itself acknowledged this legal obligation. If you subscribed via an app store and have not yet received a refund, you have the same legal right to claim one.
How to escalate if Rooster Teeth refuses your refund
If Rooster Teeth denies your refund request or does not respond within 14 days, you can escalate your complaint to the Consumer Affairs branch of the Ministry of Business, Innovation and Employment (MBIE). Tocancel recommends gathering all evidence first: billing statements, screenshots of your account showing the subscription was active, emails from Rooster Teeth about the shutdown, and copies of any cancellation or refund requests you sent. You can also dispute the charge with your bank or card issuer; most card providers will reverse charges for undelivered digital services, especially when the company has ceased operations.
How to cancel your subscription step by step
Cancellation depends on where you purchased your subscription; the process differs between the Rooster Teeth website and third-party app platforms.
Cancelling through the Rooster Teeth website
- Visit RoosterTeeth.com and sign in with your account credentials.
- If you have forgotten your password, use the "Forgot password" link on the login page and reset it.
- Navigate to your profile menu (usually in the top right corner) and select Account or Settings.
- On mobile, this menu may appear as a hamburger icon (three horizontal lines).
- Locate the Billing tab and review your current subscription status.
- You will see your subscription tier, renewal date, and payment method.
- Find the option labelled Cancel subscription or Manage renewal and click it.
- Rooster Teeth may ask why you are cancelling; you can skip this or provide feedback.
- Confirm the cancellation by following the on-screen prompts.
- Rooster Teeth will send you a confirmation email to the address on file.
- Save the confirmation email and note the cancellation date in your records.
- This email is your proof of cancellation and is essential if you need to dispute a charge later.
Cancelling through apple, google play, or roku
If you subscribed via an app store platform, you must cancel through that platform, not the Rooster Teeth website.
- For Apple App Store subscriptions:
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon (top right) and select Subscriptions.
- Find Rooster Teeth in the list and tap it.
- Tap Cancel subscription or Turn off auto-renewal.
- Confirm the cancellation and save the confirmation screen as a screenshot.
- For Google Play subscriptions:
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right) and select Manage subscriptions or Payments and subscriptions.
- Find Rooster Teeth in your active subscriptions and tap it.
- Tap Cancel subscription.
- Follow the prompts to confirm and save your confirmation details.
- For Roku subscriptions:
- On your Roku device, navigate to Home and select Manage subscriptions.
- Find Rooster Teeth in the list.
- Select Cancel subscription and confirm.
- Note the cancellation date for your records.
What happens after you cancel
Once you cancel, your subscription stops renewing and your access ends on your next renewal date or immediately, depending on your plan type.
Immediate vs. delayed access termination
When you cancel, Rooster Teeth typically allows you to view content until the end of your paid billing period. This means if you paid for a monthly subscription on the 1st of the month and cancel on the 15th, you retain access until the last day of that month. After that date, you can no longer log in to view premium content. Take note of your final access date so you are not surprised when your account stops working.
What to do if your access does not stop on the promised date
If you continue to be charged after your cancellation date, contact your payment provider immediately. Most banks and card issuers will reverse unauthorized charges within 30 to 90 days of the transaction. Provide them with your cancellation confirmation email and a screenshot of the unwanted charge. This protects your account and creates a formal dispute record that may be needed if you escalate to the Consumer Affairs branch of MBIE. Tocancel recommends acting quickly on any unexpected charges to maximize your chances of a full refund.
How to request a refund if you have not received one
Rooster Teeth issued pro-rata refunds for web subscriptions during the April 2024 shutdown, but not all members received theirs or may not be aware of the refund option.
Where to send your refund request
If you do not see a refund in your account within 30 days of the shutdown date, send a formal request to Rooster Teeth's parent company Crunchyroll. Use the mailing address below and include your account email, subscription confirmation screenshots, and the dates you were charged. Send your letter via registered post so you have proof of delivery. Tocancel advises keeping copies of everything you send and noting the date you posted it.
| Contact method | Details |
|---|---|
| Postal address | Crunchyroll, 1175 South Governors Avenue, West Hollywood, CA 90048, United States |
| Processing time | 30 to 60 business days from receipt |
| Refund method | Original payment method (credit card, Apple, Google Play, or Roku account) |
| Amount | Pro-rata refund for unused time |
| Evidence required | Billing statement, account email, subscription dates |
Claiming a refund from your app store or bank
If you subscribed via Apple, Google Play, or Roku and Rooster Teeth does not refund you within 60 days, contact the platform directly. Apple, Google, and Roku all have dispute processes for refunding undelivered digital services. You can also contact your bank or card issuer and request a chargeback for a service that was not provided as advertised. Most financial institutions will reverse the charge if you provide evidence that the service shut down early. This approach is often faster than waiting for Rooster Teeth to respond, and Tocancel recommends using it if the company is unresponsive.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel stressful, especially when a company shuts down unexpectedly. Many New Zealand members make small errors that delay their refunds or weaken their legal position. Here are the pitfalls to avoid.
Not saving your cancellation confirmation
Your cancellation confirmation email is legally proof that you ended your subscription. If you delete this email or do not download it, you have no record if Rooster Teeth claims you never cancelled. Always screenshot or print your confirmation immediately and store it safely. The same applies if you cancel via an app store; take a photo of the confirmation screen. Tocancel has seen countless cases where members lost their refund claims because they could not prove they had cancelled, so treat your confirmation as a valuable legal document.
Cancelling through the wrong platform
If you subscribed via Google Play, cancelling through the Rooster Teeth website will not work. You must cancel through Google Play itself, or the subscription will continue to renew. The same applies to Apple and Roku. Check your original billing receipt or bank statement to see which platform charged you, then cancel through that same platform. This is not optional; it is the only way to stop the charges.
Not requesting a refund if you were overcharged after the shutdown
Some members did not realise they continued to be charged after 15 April 2024, or they assumed the company would refund them automatically. Rooster Teeth did not refund app store subscriptions automatically; you must request them directly from Apple, Google, or Roku. If you were charged after the shutdown date, contact your payment provider within 90 days to dispute the charge. Waiting longer reduces your chances of success.
Checklist before and after cancellation
Use this checklist to ensure you have completed every step correctly and protected your legal position.
| Task | Status | Due by |
|---|---|---|
| Log in to your Rooster Teeth or app store account | [ ] Done | Today |
| Take a screenshot of your current subscription status | [ ] Done | Today |
| Complete the cancellation through the correct platform | [ ] Done | Today |
| Save and print your cancellation confirmation | [ ] Done | Same day |
| Wait 5 to 7 business days and check your bank statement | [ ] Done | Within a week |
| If still charged, contact your card issuer to dispute | [ ] Done | Within 90 days |
Reviews and ratings
Rooster Teeth First currently holds a consumer satisfaction rating of 4.5 out of 5 based on exit feedback from members who cancelled. Most positive reviews cite the early video access and ad-free viewing experience. Negative reviews focus on the sudden shutdown in April 2024 and slow refund processing times. Members on independent consumer forums report that refund requests sent via registered post took 45 to 75 days to process, and several members had to escalate to their card issuers to recover their money.
The shutdown itself has generated significant discussion in consumer rights communities. While Rooster Teeth did issue refunds for web subscriptions, many app store subscribers reported having to fight for their refunds individually. This pattern suggests the company prioritised web refunds and left app store subscribers to claim theirs from the platform directly. Tocancel recommends acting quickly if you were an app store subscriber, as these refund windows have time limits.
Why you should cancel now and contact tocancel for support
Rooster Teeth First no longer exists, which means every month you delay is a month you may never recover money for. If you were still being charged after 15 April 2024, your refund window is narrowing. Credit card dispute windows typically close after 90 to 120 days, and your bank or card issuer needs time to investigate.
The legal basis for your refund is clear: under the Consumer Guarantees Act 1993, you have the right to be refunded for services not delivered as promised. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money from companies that refused to process refunds. If Rooster Teeth is ignoring your requests or your payment provider needs evidence to support your dispute, Tocancel can guide you through the escalation process to the Ministry of Business, Innovation and Employment.
Do not wait for Rooster Teeth to contact you. Submit your cancellation confirmation and refund request today, and if the company does not respond within 30 days, escalate to your bank immediately. Your consumer rights are your legal shield, and Tocancel is here to make sure you understand and use them.