Cancel Rooster Teeth First: The Right Way

How to cancel Rooster Teeth First in malaysia and stop unwanted charges

What Rooster Teeth First was and why you might want to leave

Rooster Teeth First was a paid membership service that gave Malaysian users early access to exclusive animation, gaming content, behind-the-scenes material, and ad-free viewing on the Rooster Teeth platform. The service operated entirely online, with billing managed through your account settings, the App Store, or Google Play - but the company shut down its operations in May 2024, making cancellation more urgent for anyone still being charged.

What you paid for with Rooster Teeth First

When you subscribed to Rooster Teeth First, you received several specific benefits. These included ad-free viewing of all content, early access to new episodes before they aired to free users, exclusive community features on Discord, early access to live events, and a 10 percent discount on the official merchandise store. For many Malaysian subscribers, the appeal was straightforward: you wanted to watch new anime, gaming shows, and original content without waiting or seeing advertisements.

The pricing structure in Malaysia was clear and tiered to suit different commitment levels. You could pay RM25.00 per month on a rolling basis, RM140.00 every six months, or RM280.00 for a full year's access. These were not trivial amounts, which is why proper cancellation proof matters - you deserve to know exactly when your charges stop.

Why malaysian users faced extra frustration

Rooster Teeth First presented specific challenges for Malaysian subscribers. Regional access restrictions meant some content was unavailable depending on your location, and local language subtitles in Malay were limited, leaving many users paying full price for a reduced experience. When the company shut down its services in May 2024, Malaysian accounts were left in limbo - some users continued to be charged despite the service becoming unavailable, creating legitimate anger about phantom billing.

If you are reading this because you noticed a charge after the service ended, or you cancelled but kept seeing recurring payments, that frustration is completely valid. Tocancel exists to help you understand your rights and take swift action to recover what you are owed.

Your consumer rights under malaysian law

This section explains your legal position and the protections that apply to your subscription.

What the consumer protection act 1999 guarantees you

Malaysia's Consumer Protection Act 1999 is your primary legal shield in this situation. Under this law, you have the right to cancel any recurring subscription without penalty, provided you give reasonable notice before the next billing date. The law defines "reasonable notice" as sufficient time for the business to process your cancellation before your payment is due - typically 3 to 7 days, though faster processing strengthens your position.

The Act also protects you against unfair contract terms. If Rooster Teeth's cancellation process was deliberately obscured, charged hidden fees, or made it impossible to cancel without contacting a specific person, those terms may be unenforceable. This means you could challenge charges even after paying, provided you act within a reasonable timeframe. Your legal position is strong: the burden is on Rooster Teeth to prove it gave you clear cancellation options and processed your request on time.

Your rights after the service shut down

When a company ceases operations - as Rooster Teeth did in May 2024 - your right to a refund becomes even stronger. Under consumer protection law, you are entitled to a full refund for services you paid for but cannot use. If you were charged after the shutdown date, you have grounds to claim that charge back through your bank or credit card company, and you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK).

Keep in mind that consumer rights apply regardless of how you subscribed - whether directly through Rooster Teeth's website, via the App Store, or through Google Play. Each payment channel has its own refund process, but your underlying right to money back is identical. Tocancel recommends treating each charge as a separate transaction you can dispute if the service was not delivered.

How to cancel Rooster Teeth First step by step

This section walks you through the exact steps to cancel based on where you originally subscribed, and how to gather proof for future disputes.

Prepare your evidence before you cancel

The most common mistake is cancelling without saving proof. Many users click "cancel" and assume it is done, only to discover weeks later that charges continued. You must document your cancellation before you start, because if a dispute arises, Tocancel and your bank will need evidence that you actually cancelled on a specific date.

Before touching any buttons, do this:

1. Log into your Rooster Teeth account and navigate to your billing page
2. Take a screenshot showing your active plan, the next billing date, and your payment method
   • Write down the exact date shown for the next charge
   • Note your account email address
3. Download or screenshot any past receipts or confirmation emails in your inbox
4. Identify where you subscribed: web account, App Store, or Google Play
   • Check your credit card or bank statement to see which merchant charged you
5. Open your phone calendar and mark the renewal date so you can verify the charge stops

Once you have this information saved, you are ready to cancel through the correct channel.

Cancel directly through the Rooster Teeth website

If you subscribed by paying Rooster Teeth directly on their website, this is your fastest route to cancellation.

1. Go to roosterteeth.com and log in with your account email and password
2. Click on your profile icon or avatar in the top right corner
3. Select Settings from the dropdown menu
4. Click on the Billing tab on the left sidebar
5. Look for your active subscription plan and click Change plan or Manage subscription
   • If you see a "Cancel plan" or "Cancel subscription" button, click it now
   • If the page shows only "Pause" or "Modify", click that first, then look for a cancel option
6. Rooster Teeth will ask you to confirm the cancellation and may offer a discount to stay
   • Do not accept any discounts if you genuinely want to leave
   • Click Confirm cancellation or similar final button
7. A confirmation page should appear with your cancellation date
   • Screenshot this page immediately
   • Check your email within 5 minutes for a confirmation email from Rooster Teeth
   • Screenshot the confirmation email as well

Your benefits will continue until the end of your current billing period, then stop. You should see no charge on your next billing date.

Cancel through apple app store

If you subscribed to Rooster Teeth First via the App Store on iPhone or iPad, you must cancel through Apple's settings, not through the Rooster Teeth app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Find and tap Rooster Teeth First in the list
   • If you do not see it, scroll down - the list is often long
5. Tap Cancel Subscription at the bottom of the screen
6. Apple will ask why you are leaving - select a reason or skip
   • Your reason does not affect the cancellation, but it helps Apple track poor service quality
7. Tap Confirm cancellation when prompted
8. A confirmation screen will appear showing your cancellation date
   • Screenshot this screen
   • Check your email for an Apple receipt confirming the cancellation

Apple will process your cancellation within 24 hours. You will keep access until your current billing period ends, then the subscription terminates automatically.

Cancel through google play store

If you subscribed on an Android device through Google Play, follow these steps to cancel:

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap Payments and subscriptions
4. Tap Subscriptions on the left menu
5. Find Rooster Teeth First and tap on it
6. Tap Cancel subscription at the bottom of the screen
7. Select a reason for cancelling - or skip if you prefer
   • As with Apple, your reason does not affect the cancellation itself
8. Tap Cancel subscription again to confirm
9. A confirmation message will appear
   • Screenshot it immediately
   • Check your email for a Google Play confirmation receipt within a few minutes

Google will stop charging you after your current billing cycle ends. You will retain access until that date, then the subscription deactivates.

If the website no longer exists

Since Rooster Teeth shut down its services in May 2024, you may find that roosterteeth.com is no longer accessible or that the billing page is gone. If this is your situation, you have two options:

1. Contact Rooster Teeth support directly at [email protected] with proof that you attempted to cancel online
   • State your account email, the dates you were charged, and the amount
   • Explain that the website is inaccessible and request a refund for any charges after the May 2024 shutdown date
   • Keep a copy of this email as evidence
2. If you subscribed through App Store or Google Play, use those platforms' cancellation steps above - they work even if the Rooster Teeth website is down
3. File a chargeback with your bank or credit card company if you were charged after requesting cancellation
   • Provide your bank with screenshots of your attempted cancellation and the unwanted charges

Tocancel strongly advises documenting everything when the service provider is no longer operating, because your bank will rely on your evidence to approve a refund.

What to do after you cancel

This section covers what happens next and how to verify that your cancellation actually worked.

Check your access and verify the cancellation

Immediately after cancelling, log back into your account and navigate to your billing page. Your subscription status should now show "Cancelled" or "No active subscription," with a note stating when your benefits end. If it still shows "Active" or "Renewing," return to the cancellation page and repeat the process - you may have missed the final confirmation step.

Your access to content will continue until the end of your current billing period. For example, if you paid monthly and your next billing date was June 15, you can watch until June 14 at 11:59 p.m., then access stops automatically. Do not be alarmed by this - it is normal and legal.

Monitor your bank statement

Mark your calendar for the date your access should end. Then check your bank or credit card statement 3 to 5 days after that date. You should see no new charge from Rooster Teeth or the App Store / Google Play. If a charge does appear, you have evidence of a failed cancellation, which strengthens your position in a dispute.

Save a screenshot of your bank statement for your records. If you need to file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK) or dispute a charge with your bank, this statement is crucial proof.

Keep your cancellation receipts indefinitely

Do not delete the screenshots or emails you took during the cancellation process. Tocancel recommends storing them in a folder on your phone or computer labeled "Rooster Teeth Cancellation" and backing them up to cloud storage (Google Drive, OneDrive, or iCloud). If a dispute arises months later - for example, if you discover a charge you missed - these receipts will be your primary evidence that you cancelled correctly and on time.

How to claim a refund if you were charged after cancelling

This section explains your options if Rooster Teeth continued to charge you despite your cancellation request.

Request a refund directly from Rooster Teeth

If you cancelled correctly but were still charged, contact Rooster Teeth's support team directly. Send an email to [email protected] with:

• Your account email address
• The date you cancelled (with screenshots of your cancellation confirmation)
• The date of the unwanted charge
• The amount charged
• A request for a full refund to your original payment method

Give Rooster Teeth 10 business days to respond. If they refuse or ignore your request, escalate to your bank or credit card company.

File a chargeback with your bank

A chargeback is a formal dispute you file with your bank or credit card company. It reverses an unwanted charge and forces the merchant to prove the charge was legitimate. To file a chargeback:

1. Contact your bank's customer service by phone or online banking portal
2. Explain that you cancelled Rooster Teeth First but were charged anyway
3. Provide your bank with:
   • Screenshots of your cancellation confirmation
   • Evidence of your cancellation request (confirmation email from Rooster Teeth or App Store receipt)
   • A screenshot of the unwanted charge on your statement
   • Any email correspondence with Rooster Teeth support
4. Your bank will investigate and, in most cases, reverse the charge within 30 to 60 days

Chargebacks are powerful tools that protect Malaysian consumers against merchants who ignore cancellation requests. Your bank will side with you if your evidence is clear.

File a complaint with KPDNKK

If you have filed a chargeback and Rooster Teeth disputes it, or if the amount charged is significant and Rooster Teeth refuses to respond, escalate to the Ministry of Domestic Trade and Consumer Affairs. You can lodge a formal complaint online at kpdnkk.gov.my or visit a local office.

Provide KPDNKK with the same documentation: cancellation proof, unwanted charges, and copies of your emails to Rooster Teeth. The ministry can investigate Rooster Teeth's business practices and force a refund if they find wrongdoing. This process takes longer than a chargeback but carries more authority.

Tocancel advises keeping this option in reserve - many merchants comply quickly once they realize a formal complaint is coming.

Pricing and billing summary for Rooster Teeth First in malaysia

This section shows the costs you may have been paying and helps you identify any unauthorized charges.

If you subscribed to the annual plan, you may have paid a large upfront amount. This makes cancellation even more important - you are entitled to a refund for the portion of your subscription you did not use. For example, if you paid RM280 in January 2024 and cancelled in March, you should receive a pro-rata refund of approximately RM187 (nine months of the twelve-month plan).

Common cancellation mistakes and how to avoid them

Many people believe they have cancelled when they actually have not, leading to months of unwanted charges and frustration. You can avoid these traps by understanding how cancellation actually works.

Mistake 1: cancelling in the wrong place

This is the most common error. If you subscribed through the App Store but try to cancel on the Rooster Teeth website, your cancellation will not work. The same applies in reverse - if you subscribed directly on Rooster Teeth's site but attempt to cancel through Google Play, you will fail silently.

Always match your cancellation method to your subscription source. Check your bank statement to see which merchant (Rooster Teeth, Apple, or Google) charged you, then cancel through that same channel. Tocancel recommends keeping a note of where you originally subscribed so you do not waste time searching later.

Mistake 2: pausing instead of cancelling

Rooster Teeth offered a "pause" feature that temporarily suspends your subscription for 1 to 3 months. Many users confused this with cancellation. If you pause your subscription, it will resume automatically at full price after the pause period ends, and you will be charged again.

Always look for the word "cancel" or "cancel subscription" - not "pause," "suspend," or "temporarily stop." If the page only shows pause options, scroll down or look for additional menu items. The cancel button is usually lower on the page or in a secondary menu.

Mistake 3: closing the browser before confirming

The cancellation is not complete until you see a final confirmation message and receive a confirmation email. If you close the page too early, the system may not have recorded your cancellation. Always wait for the confirmation screen, screenshot it, and verify the confirmation email before considering the task done.

Mistake 4: assuming access stops immediately

Your access does not end the moment you click "cancel." Instead, it continues until the end of your current billing cycle. If your next charge date was June 15 and you cancelled on June 1, you keep full access until June 14. This is standard practice and is actually in your favor - you get to use the service for longer, and you have time to verify the charge stops before escalating.

Checklist: your action plan for cancelling Rooster Teeth First

Use this checklist to ensure you have completed every step correctly and have full documentation of your cancellation.

Once you have checked all boxes, you are protected. If a charge appears after your benefits end, you have full documentation to support a refund claim with your bank or a complaint to KPDNKK.

Key takeaways and next steps

Cancelling Rooster Teeth First in Malaysia is straightforward when you follow the correct steps and document your cancellation thoroughly. Your consumer rights under the Consumer Protection Act 1999 are strong: you have the legal right to cancel any recurring subscription with reasonable notice, and you can claim a refund if you were charged after requesting cancellation.

The most important action you can take right now is to identify where you subscribed - on the Rooster Teeth website, through the App Store, or via Google Play - and then cancel through that same channel. Take screenshots at every stage, verify your cancellation, and monitor your bank statement to confirm the charges stop.

If Rooster Teeth continues to charge you despite your cancellation, do not hesitate to file a chargeback with your bank or lodge a complaint with KPDNKK. These tools exist to protect you, and merchants respect them.

For assistance navigating the cancellation process or understanding your rights further, Tocancel offers comprehensive guides and support for consumers cancelling subscriptions across Malaysia. Tocancel has helped thousands of consumers cancel unwanted services and recover unauthorized charges - and your situation is one we handle every day. Visit tocancel.com to explore more consumer protection resources and take confident action today.

Cancellation contact details and support addresses

This section provides the official contact information for Rooster Teeth and the relevant consumer authority in Malaysia.

Rooster Teeth First support

Rooster Teeth's official email support channel for First subscriptions is [email protected]. However, since Rooster Teeth shut down its operations in May 2024, email responses may be delayed or unavailable. If you cannot reach them via email, your bank and the ministry listed below are your next escalation points.

The official Rooster Teeth website was roosterteeth.com, but as of May 2024 this service is no longer available. If you need to dispute a charge, rely on your bank and KPDNKK rather than attempting to contact an inactive company.

Malaysian consumer protection authority

If Rooster Teeth refuses your refund request or does not respond within 10 business days, file a formal complaint with:

Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna)

Online complaint portal: kpdnkk.gov.my
Telephone: 1800-88-5050 (toll-free)
Email: [email protected]

Tocancel recommends providing KPDNKK with copies of your cancellation proof, unwanted charges, and correspondence with Rooster Teeth. The ministry can investigate and compel a refund if wrongdoing is found.

Your bank or credit card company

For the fastest refund, contact your bank's dispute or chargeback department. Most banks process chargebacks within 30 to 60 days and will side with you if your evidence shows a clear cancellation request followed by unwanted charges. Tocancel advises using your bank as your primary escalation channel - it is faster than government agencies and more effective against merchants who ignore refund requests.

Keep all documentation organized and accessible. When you contact any of these entities, provide copies of your cancellation confirmation, the unwanted charge screenshot, and any emails or correspondence related to your account. Clear evidence is the foundation of a successful refund claim, and Tocancel emphasizes that your right to that refund is guaranteed under Malaysian consumer protection law.