Cancel Mad Muscle: The Right Way

How to cancel Mad Muscle in new zealand and take back control of your fitness budget

Understanding Mad Muscle and your subscription rights

Mad Muscle (also known as MadMuscles) is a subscription fitness platform offering guided workout videos, personalised training programs, and meal planning tools through its website and mobile apps. You can access the service on iOS, Android, or via desktop, with subscription options ranging from monthly to annual commitments. The platform maintains a 4.5 out of 5 rating from New Zealand users and delivers training coaching without requiring long-term gym contracts.

As a New Zealand consumer, you have specific legal protections under the Consumer Guarantees Act 1993. This law ensures that any subscription service you purchase must be of acceptable quality, fit for purpose, and delivered as described. If Mad Muscle fails to meet these standards, you have the right to cancel and seek a refund. Understanding this legal foundation empowers you to take action confidently, which is why Tocancel exists to guide you through the process.

How Mad Muscle charges your account

Mad Muscle processes payments through three channels: directly via their website, through the Apple App Store, or through Google Play. Charges renew automatically on your billing date each month or annually, depending on your plan. If you subscribe through the website, MadMuscles handles billing directly. If you subscribe via Apple or Google, those platforms process your payment and take a commission, which affects how you cancel.

Pricing displays in US dollars within the mobile apps, so your final New Zealand dollar charge will depend on the current exchange rate plus any applicable GST at the time of billing. This variation means your charges may differ slightly month to month.

What your Mad Muscle subscription includes

Your subscription grants you access to video-guided workout sessions, customised training programs tailored to your fitness level, and optional add-on meal plans. You choose between monthly or multi-month commitments, with annual plans offering better value if you commit long-term. The service targets fitness enthusiasts who want structured coaching without paying for a personal trainer.

Your legal rights when cancelling a fitness subscription

New Zealand law protects you as a consumer when you cancel subscription services.

Your position under the consumer guarantees act 1993

The Consumer Guarantees Act 1993 (CGA) is your primary legal shield. This law means that Mad Muscle must provide the service as described, to an acceptable standard, and fit for the purpose you intended. If the app crashes frequently, workouts don't match the advertised difficulty, or the service is unavailable, you have grounds to cancel and claim a refund under the CGA. You do not need to accept poor quality simply because you agreed to automatic renewal.

If Mad Muscle breaches these guarantees and refuses to resolve the issue, you can escalate your complaint to the Commerce Commission, which enforces consumer law in New Zealand. This gives you a formal escalation path if the company ignores your cancellation request.

Cancellation and refund rights

You have the right to cancel your subscription at any time, though refunds depend on your reason and when you cancel. If you cancel before your renewal date, you keep access until that date expires. If you cancel after being charged, you may be entitled to a refund for unused services, particularly if you cancel within 14 days of your first charge or if the service is defective. Tocancel's guides help you understand which refund scenario applies to your situation.

Why you should cancel Mad Muscle now

Understanding your reasons for cancelling helps you choose the right action and timing.

Common reasons to cancel immediately

You should cancel now if you haven't used the app in over a month yet charges continue, if you've switched to a different fitness platform, or if your financial circumstances have tightened. Don't delay if the app quality has deteriorated, workouts no longer match your goals, or you've discovered hidden charges. The sooner you act, the sooner you stop wasting money on a service you don't use.

If you're unhappy with the service quality, document the specific issues (app crashes, poor video quality, incorrect billing amounts) before you cancel. This evidence becomes valuable if you need to claim a refund through the Commerce Commission.

When pausing might be better than cancelling

Before you cancel permanently, ask Mad Muscle support whether they offer a pause or freeze feature. Some fitness apps let you temporarily suspend your subscription for 30 to 90 days without losing your account data or workout history. This works well if you're travelling, injured, or simply need a break. Tocancel recommends checking this option first, because restarting a cancelled account often requires a fresh payment.

If Mad Muscle doesn't offer a pause feature and you're certain you want to cancel, move forward with the cancellation process immediately to avoid the next billing cycle.

How to cancel Mad Muscle through the website

If you signed up and pay directly through the MadMuscles website, follow this cancellation method carefully.

Step-by-step website cancellation

1. Log in to your MadMuscles account at the official website using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings, then select "My Subscription" or "Billing" (exact labelling varies by app version).
   • This section displays your current plan, renewal date, and payment method.
3. Look for a "Cancel Renewal" or "Cancel Subscription" button on this page.
   • Important: The cancellation button may take up to 24 hours to appear after you request it. Do not panic if it doesn't show immediately.
4. Click the cancellation button and confirm your choice when prompted.
   • The system will ask you to confirm, so read the confirmation screen carefully before proceeding.
5. Note your subscription expiry date shown on the confirmation screen. You retain full access to workouts and meal plans until this date.
   • Screenshot or photograph this confirmation for your records.
6. Check your email within 2 to 4 hours for a cancellation confirmation from MadMuscles.
   • Keep this email as proof of your cancellation request.

Your website cancellation is complete when you receive the confirmation email. You will not be charged on your next renewal date.

What to do if the cancel button doesn't appear

If 24 hours pass and you still don't see the cancellation button, contact MadMuscles support directly via email or their in-app chat. Provide your account email address, current subscription plan, and the date you attempted to cancel. Request that they manually process your cancellation and send you a confirmation email. If they don't respond within 5 business days, escalate through Tocancel's support contact information for that company, or lodge a complaint with the Commerce Commission.

How to cancel Mad Muscle through the apple app store

If you subscribed through the Apple App Store on iPhone or iPad, Apple handles your billing and cancellation.

Apple app store cancellation steps

1. Open the Apple App Store on your iPhone or iPad.
   • Ensure you're logged in with the Apple ID that purchased the subscription.
2. Tap your profile icon (usually in the top-right corner) and select "Subscriptions".
   • This displays all active subscriptions linked to your Apple ID.
3. Find "Mad Muscle" in the subscriptions list and tap it.
   • The subscription name may appear as "Mad Muscle" or "MadMuscles" depending on how it was registered.
4. Tap "Cancel Subscription" or "Manage" and then select the cancellation option.
   • Apple will ask you to confirm and may offer to reduce the price instead of cancelling. Decline this offer if you're certain you want to cancel.
5. Confirm your cancellation choice.
   • Your subscription will stop renewing immediately, but you retain access until your current billing period ends.
6. Check your Apple ID email inbox for a cancellation confirmation from Apple within a few minutes.
   • Save this email as your proof of cancellation.

Apple processes your cancellation instantly. You will not be charged on your next renewal date.

Troubleshooting apple app store cancellation

If you don't see Mad Muscle in your subscriptions list, you may have purchased it via the web or Google Play instead. If the cancellation button is greyed out or unresponsive, restart your iPhone or iPad and try again. If problems persist, contact Apple Support directly through their website, as they manage the billing relationship. Tocancel recommends keeping your Apple confirmation email if you later need to dispute charges.

How to cancel Mad Muscle through google play

If you subscribed through Google Play on an Android device, Google handles your billing and cancellation.

Google play cancellation steps

1. Open Google Play Store on your Android device.
   • Ensure you're logged in with the Google account that purchased the subscription.
2. Tap your profile icon (usually top-right) and select "Payments and subscriptions".
   • This displays all active and expired subscriptions.
3. Tap "Subscriptions" and find "Mad Muscle" in the list.
   • The app may be listed as "Mad Muscle" or "MadMuscles".
4. Tap "Manage subscription" and select "Cancel subscription".
   • Google will ask for feedback on why you're cancelling. You can provide feedback or skip this step.
5. Tap "Cancel subscription" again to confirm your choice.
   • Your subscription will stop renewing immediately.
6. Check your Gmail inbox for a cancellation confirmation from Google Play within a few minutes.
   • Screenshot this confirmation for your records.

Google processes your cancellation instantly. You retain access until your current billing period ends.

Troubleshooting google play cancellation

If Mad Muscle doesn't appear in your subscriptions, you may have signed up via the website or Apple instead. If the cancel button is unavailable, try updating the Google Play Store app or restarting your device. Contact Google Play Support if the problem continues. Tocancel advises keeping your Google confirmation email in case you need evidence of your cancellation.

Pricing and billing comparison for Mad Muscle

Understanding Mad Muscle's pricing helps you calculate what you're paying and what you'll save by cancelling.

Pricing fluctuates based on exchange rates and promotional offers. If you've been charged more than the amounts in this table, note the discrepancy for your refund claim.

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel and your reason for cancelling.

When you're entitled to a refund

You have a strong refund claim if you cancel within 14 days of your first charge and haven't materially used the service. You also qualify for a refund if Mad Muscle breaches the Consumer Guarantees Act-for example, if the app is persistently broken, workouts are unavailable, or charges are incorrect. If you cancel after your billing date has passed, you typically won't receive a refund for that billing period, but you won't be charged again.

If you cancel mid-subscription due to a service defect, contact Mad Muscle support immediately and request a refund, citing the specific problem. Tocancel recommends providing screenshots, error messages, or dates when the service failed as evidence. If Mad Muscle refuses, you can escalate your complaint to the Commerce Commission with this documentation.

Refund processing times

If Mad Muscle approves your refund, expect the credit to appear in your bank account within 5 to 10 business days. Refunds from Apple or Google may take slightly longer (7 to 14 days) because those platforms hold the funds. If your refund doesn't appear after 14 days, contact Mad Muscle support with your cancellation confirmation email and request a status update.

What happens to your account after cancellation

After your billing period ends, your access to workouts, programs, and meal plans ceases immediately. You lose the ability to download saved workouts or export your training history, so if you want to keep records, screenshot or download them before your expiry date. Your account username and email remain registered with Mad Muscle, so you can resubscribe later if you change your mind, though you'll typically start fresh without your previous workout data.

Common mistakes when cancelling Mad Muscle

Many New Zealand consumers stumble on small details that delay their cancellation or cost them extra. Here's what to avoid.

Mistake one: not cancelling before the renewal date

The biggest error is forgetting your renewal date and discovering you've been charged again after cancellation failed to process. Mark your calendar 2 to 3 days before your renewal date and cancel during that window. If you miss the deadline and are charged unexpectedly, contact Mad Muscle within 24 hours and request an immediate refund, citing accidental renewal. Tocancel advises setting a phone reminder so you never miss your cancellation window.

Mistake two: cancelling through the wrong platform

If you subscribed through the Apple App Store but try to cancel through the website, your cancellation won't go through. You must cancel through the platform where you subscribed. Check your first receipt email to confirm which platform you used (Apple, Google, or Mad Muscle directly). If you're unsure, contact support and tell them your subscription email and first payment date. They'll confirm the platform and guide you to the correct cancellation method.

Mistake three: not keeping cancellation proof

Always screenshot or save your cancellation confirmation email. If Mad Muscle charges you again after you've cancelled, you'll need this proof to dispute the charge with your bank or the Commerce Commission. Without documentation, disputing unauthorised charges becomes much harder. Forward your confirmation email to yourself or store it in a note-taking app as a backup.

Mistake four: ignoring defective service

If the app crashes, workouts won't load, or billing is wrong, don't just cancel silently. Contact Mad Muscle support and explain the issue, then ask for a refund under the Consumer Guarantees Act. If they refuse, your documented complaint becomes evidence for the Commerce Commission. Tocancel emphasises that you shouldn't absorb poor quality-assert your legal rights instead.

After you cancel: your final checklist

Use this checklist to confirm you've completed your cancellation properly.

How to file a complaint if Mad Muscle won't cancel or refund

If Mad Muscle ignores your cancellation request or refuses a legitimate refund claim, you have formal escalation options.

Contact Mad Muscle support directly

Send a formal written email to Mad Muscle's support team (located at the postal address below) setting out the specific problem. Include your subscription email, cancellation date, confirmation number, and the exact nature of the issue. State that you're requesting either a successful cancellation or a refund under the Consumer Guarantees Act 1993. Request a response within 5 business days. Keep a copy of this email for your records.

Escalate to the commerce commission

If Mad Muscle doesn't respond within 5 business days or refuses your claim, file a complaint with the Commerce Commission. You can lodge your complaint online at www.commerce.govt.nz or by phone. Provide copies of your cancellation confirmation, the defect or billing error you experienced, all emails with Mad Muscle, and proof of any charges you're disputing. The Commerce Commission investigates subscription complaints and can compel companies to issue refunds if they've breached consumer law.

Dispute the charge with your bank

If Mad Muscle continues charging you after cancellation, contact your bank and request a chargeback or reversal of the unauthorised transactions. Provide your cancellation confirmation email and bank statements showing the disputed charges. Your bank can recover these funds on your behalf, though this process typically takes 20 to 30 days.

Contact details for Mad Muscle cancellation

If you need to contact Mad Muscle by post to formally request cancellation or lodge a complaint, use this address:

Mad Muscle Support
[Note: This appears to be the only publicly listed postal address for MadMuscles for cancellation or correspondence; no New Zealand-based postal address could be identified at the time of publication. If you locate a valid New Zealand address, contact Tocancel to update this information.]

For email support, check your cancellation confirmation email or your account settings page for the current support email address. Response times typically range from 2 to 5 business days.

Your next step: take control today

Cancelling Mad Muscle is straightforward when you follow the right steps for your platform. Whether you subscribed through the website, Apple, or Google, you now understand exactly how to cancel, what rights you hold under New Zealand law, and how to claim a refund if the service has failed you. Thousands of New Zealand consumers have successfully cancelled fitness subscriptions using these methods, and Tocancel has guided them through each step.

Don't delay if you've decided to cancel. Mark your renewal date in your calendar, follow the platform-specific steps above, and save your confirmation email immediately. If Mad Muscle refuses to cooperate, the Commerce Commission is your formal escalation point. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim their money, and we're here to support you if you need extra guidance. Take action today, and stop wasting money on a service you're not using.