Cancel Madmuscles: The Right Way

How to cancel Madmuscles and reclaim your fitness budget

What Madmuscles is and why you might want to cancel

Madmuscles is a fitness subscription app that delivers guided workouts, interval timers, and optional meal plans directly to your phone or browser. You access it through the Madmuscles website, Apple App Store, or Google Play depending on where you signed up. Like most fitness services, it charges recurring fees and renews automatically unless you actively stop it. If you have started exploring whether cancellation is right for you, Tocancel is here to walk you through every step with clarity and confidence.

How Madmuscles bills you

Madmuscles offers subscription plans billed monthly, quarterly, or annually. You may have purchased directly through their website or via Apple App Store and Google Play, which means your payment method and cancellation route differ significantly. The service also sells optional meal plans and combo packages within the app itself. Understanding where you bought your subscription is the first critical step toward cancelling without confusion or delays.

Why new zealand consumers often cancel

Fitness subscriptions frequently auto-renew before you realise another month has passed. Unused workouts pile up, life gets busy, or you find a cheaper alternative. Research shows that over 60% of fitness app cancellations happen within the first three months because customers underestimated their commitment level. Whatever your reason, you have every right to cancel deliberately, not by accident or through dark patterns designed to trap you in ongoing charges.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when subscribing to digital services. Understanding these rights strengthens your position if Madmuscles refuses to refund or makes cancellation unnecessarily difficult.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act 1993, services must be delivered with due care, skill, and timeliness. If Madmuscles fails to deliver workouts, charges you after cancellation, or misleads you about auto-renewal terms, you have grounds to dispute the charge with your bank or contact the Commerce Commission directly. If the service is not of acceptable quality (for example, the app crashes frequently or workouts do not load), you may claim a refund or price reduction under consumer law. Your legal position is clear: the company must deliver what it promised.

Your statutory rights around refunds and cancellation

While digital services do not automatically qualify for a 14-day cooling-off period (unlike physical goods), you retain the right to cancel ongoing subscriptions at any time. If Madmuscles makes cancellation deliberately obscure, hides the cancellation button, or charges you after you have cancelled, that constitutes misleading or deceptive conduct under the Fair Trading Act. Tocancel recommends documenting all cancellation attempts via screenshots and email confirmations, as these become essential evidence if you need to escalate to your bank or the Commerce Commission later. Keep records of every interaction until the cancellation is confirmed.

Pricing and billing plans at a glance

Knowing what you are paying helps you decide whether cancellation saves you money or whether a plan downgrade might work instead.

Madmuscles subscription pricing in NZD

Madmuscles prices are listed in US dollars; your final NZD charge depends on your app store's currency conversion rate on your billing date. The conversions below use an approximate USD to NZD rate of 1.60 for reference only. Your actual charge may vary based on daily exchange rates and your payment provider's fees.

If you are on the annual plan, cancellation within the first 30 days may entitle you to a refund under consumer protection law if the service has not delivered as promised. Check your original purchase receipt to confirm which plan you are on and when your next renewal date falls.

Why you should cancel and when

Cancellation is the right choice if the service no longer fits your fitness goals, budget, or lifestyle.

Signs you should cancel

You should consider cancellation if you have not logged in for more than two weeks, you feel pressured by auto-renewal, workouts do not match your fitness level, the app crashes frequently, or you have found a cheaper alternative. You should also cancel if Madmuscles has charged you after you requested cancellation or if you discover the company has been unclear about renewal dates. Do not feel guilty about cancelling; fitness is personal, and your budget is yours to control.

When to cancel to avoid charges

Cancel at least 48 hours before your renewal date to ensure the company processes your request in time. If your next renewal is due on 15 March, submit your cancellation by 13 March. Check your email inbox and app for the exact renewal date listed on your account or receipt. Tocancel advises setting a phone reminder three days before renewal so you do not miss the window and incur an unwanted charge.

How to cancel Madmuscles step by step

Your cancellation method depends on where you purchased your subscription. Follow the route that matches your purchase.

Cancel if you subscribed through the Madmuscles website

1. Visit the Madmuscles website and sign in to your account using your email and password.
   • If you cannot remember your password, click "Forgot password?" and follow the email reset link.
2. Navigate to your account settings or subscription page (usually listed as "My account," "Billing," or "Subscriptions").
   • Look for a "Manage subscription" or "Billing details" section.
3. Locate your active subscription and click "Cancel subscription" or "End membership."
   • Some services offer a "pause" option; select "Cancel" only if you want to stop billing entirely.
4. Read any final message or survey; the company may ask why you are cancelling. Answer honestly (this data helps improve the service) or skip the survey.
   • Your answers do not prevent cancellation.
5. Confirm your cancellation by clicking the final "Confirm cancellation" button.
   • Do not close the page until you see a confirmation message or ticket number.
6. Take a screenshot of the confirmation screen and email confirmation, then save these to a folder for your records.
   • If no email arrives within two hours, contact Madmuscles support with your screenshot as proof you requested cancellation.

Cancel if you subscribed through the apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac and tap your account icon (usually in the top-right corner).
   • On Mac, click "Account" in the menu bar instead.
2. Select "Subscriptions" from the menu.
   • You will see all active and past subscriptions linked to your Apple ID.
3. Find Madmuscles in the list and tap it to open the subscription details page.
   • Look for any status showing "Active" or "Expires on [date]."
4. Tap "Edit subscription" or the pencil icon, then select "Cancel subscription."
   • Apple may offer you a discounted plan to stay; you can ignore this offer and proceed with cancellation.
5. Confirm the cancellation by following the on-screen prompts until you see "Subscription cancelled" or a similar confirmation message.
   • Apple will email you a cancellation confirmation to the email address linked to your Apple ID.
6. Screenshot the confirmation and save the Apple email for your records.
   • Check your email spam folder if the confirmation does not arrive within one hour.

Cancel if you subscribed through google play

1. Open the Google Play app on your Android phone or visit play.google.com on your computer.
   • If using your phone, tap your profile icon in the top-right corner.
2. Select "Manage subscriptions" (phone) or "Payments and subscriptions" then "Manage subscriptions" (web).
   • You will see a list of all active subscriptions tied to your Google account.
3. Tap or click on Madmuscles to open the subscription details.
   • Confirm the renewal date and amount shown on this screen.
4. Select "Cancel subscription" and confirm your choice.
   • Google will ask if you would like to keep the service; select "No, cancel" to proceed.
5. You will see a final confirmation message. Screenshot this page.
   • Google will send a cancellation confirmation email within a few minutes.
6. Save the Google Play email confirmation and any screenshots to a secure folder for future reference.
   • If the cancellation does not go through, contact Google Play support with your screenshots as proof.

What happens after you cancel

Cancellation takes effect immediately; however, you retain access to your account until the end of your billing cycle.

When you lose access

Once you cancel, Madmuscles will not charge you again. You will continue to access all workouts and content until your current subscription period ends. For example, if you cancel on 1 March and your renewal was due 15 March, you have access until 15 March. After that date, you cannot log in or download new workouts. Plan any final workouts you want to do before your access expires.

Refund eligibility

Refunds for digital services are not automatic. However, under the Consumer Guarantees Act, you may claim a refund if Madmuscles has failed to deliver the service as promised (for example, the app was unavailable for extended periods or workouts did not load). If you cancel within 30 days of purchase and the service has not performed as advertised, contact Madmuscles support and request a refund in writing. Include a clear explanation of why the service did not meet your expectations. If Madmuscles refuses, escalate to your bank or the Commerce Commission with copies of your cancellation confirmation and communication attempts. Tocancel recommends keeping all receipts and correspondence for at least six months.

Common mistakes to avoid when cancelling

Cancellation anxiety is real, and it is easy to slip up during the process. These mistakes happen to many people, so you are not alone if you have made one.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Madmuscles app from your phone does not cancel your subscription. The app and the subscription are separate. Your credit card will continue to be charged even if the app is no longer on your device. Always cancel through the website or app store account settings before you delete the app.

Mistake 2: missing the renewal date

If you cancel too late and your subscription renews before you submit the cancellation request, you have entered a new billing cycle. However, you may still qualify for a refund if you cancel within 48 hours of the unwanted charge and request it in writing from Madmuscles support. Contact your bank immediately if the charge feels fraudulent or if you did not authorise the renewal.

Mistake 3: not saving your cancellation confirmation

If a dispute arises later (for example, you are charged after cancellation), you will need proof that you requested cancellation. Screenshot the confirmation screen and save all emails from the app store or Madmuscles. Without this evidence, disputing the charge with your bank becomes harder. Create a folder on your computer or phone labelled "Subscription cancellations" and save every confirmation to it.

Mistake 4: ignoring the renewal reminder email

Seven to ten days before your next renewal, Madmuscles or your app store will send you a reminder email. Do not ignore this message. If you have decided to cancel, this email is your final nudge to complete the cancellation before the charge goes through. Set a phone alarm to cancel three days before the renewal date listed in that email.

Refund and dispute process

If Madmuscles has charged you after you cancelled or charged you without permission, you have clear rights to recover that money.

Step 1: request a refund directly from Madmuscles

Email Madmuscles support at their registered support address and explain the situation clearly. State the charge date, the amount, your subscription cancellation date (include a screenshot of your cancellation confirmation), and why you believe the charge is incorrect. Ask for a full refund and provide your preferred refund method (the original payment card or payment account). Give the company 14 days to respond. Keep a copy of your email and the date you sent it.

Step 2: dispute the charge with your bank

If Madmuscles does not refund you within 14 days or refuses to refund, contact your bank and request a chargeback or payment dispute. Provide your bank with copies of your cancellation confirmation, all emails to Madmuscles, and proof of the unwanted charge. Your bank will investigate the dispute and may reverse the charge within 10 to 20 working days. This process is free and protects your account from future fraudulent charges.

Step 3: escalate to the commerce commission

If your bank denies the dispute or you do not receive a refund, lodge a complaint with the Commerce Commission (New Zealand's consumer protection authority). Visit www.comcom.govt.nz and select "Make a complaint." Provide your full contact details, a description of the dispute, copies of all correspondence with Madmuscles, your bank dispute details, and your cancellation proof. The Commerce Commission investigates complaints about misleading or deceptive conduct and can compel companies to refund consumers. Tocancel's experience shows that many consumers succeed at this stage because the Commission has direct authority over billing practices.

Cancellation address for postal requests

If you cannot cancel online and need to submit a cancellation request by post, use the following address. Note that postal cancellation takes longer (allow 20 working days) and is less reliable than online or app-based cancellation. Always use online or app cancellation if possible.

Madmuscles corporate address:

Madmuscles Inc.
Las Vegas, Nevada
United States

Include your full name, account email address, subscription plan, and the date you want cancellation to take effect. Send your letter via registered post so you have proof of delivery. Keep a copy for your records.

Comparison of cancellation methods

The table below shows the speed and ease of each cancellation route. Choose the method that best suits your situation.

Your next steps and final checklist

Use this checklist to ensure your cancellation is complete and protected.

• [ ] Confirm your subscription renewal date by checking your account or latest receipt.
• [ ] Verify where you purchased your subscription (website, Apple App Store, or Google Play).
• [ ] Cancel through the appropriate method at least 48 hours before renewal.
• [ ] Screenshot the cancellation confirmation page immediately after clicking "Confirm."
• [ ] Wait for a confirmation email (check spam folder if it does not arrive within two hours).
• [ ] Save the confirmation email and screenshot to a folder on your computer or phone.
• [ ] Set a phone reminder to verify that you were not charged on your renewal date.
• [ ] Check your bank statement five days after the cancellation date to confirm no charge occurred.
• [ ] If you were charged after cancellation, contact Madmuscles support within 48 hours with your cancellation proof.
• [ ] If Madmuscles refuses to refund, dispute the charge with your bank using the checklist above.

Keeping your cancellation evidence is critical. Tocancel has helped thousands of consumers cancel fitness subscriptions, and the single most valuable action every canceller can take is documenting the cancellation the moment it is complete. Your screenshot and email confirmation are your legal shield if a dispute arises later.

Conclusion: you have the right to cancel

Madmuscles is a fitness tool, not a financial obligation you must accept forever. Under New Zealand law, you have the right to cancel any subscription at any time, and you have the right to dispute charges that occur after you have cancelled. Whether you choose to cancel via the website, Apple App Store, or Google Play, your cancellation takes effect immediately and Madmuscles cannot prevent you from doing so. If the company makes cancellation difficult, hides the cancellation button, or charges you after you have cancelled, those actions are illegal under the Fair Trading Act. Document every step, keep your confirmation, and escalate to your bank or the Commerce Commission if you encounter resistance. Tocancel is here to support you through this process with clear guidance and empowering advice. Take action today, reclaim your budget, and move forward with confidence.