Cancel Strong: The Right Way to Avoid Charges

How to cancel Strong fitness app subscription and avoid surprise charges

What is Strong and why you might want to cancel

Strong is a popular workout tracking application that logs your exercises, provides training plans, and offers premium content through a paid subscription called Strong PRO. You can use the free version to track workouts, but the PRO tier-available through Apple App Store, Google Play Store, or Strong's website-unlocks advanced features like custom training programmes, nutrition planning, and detailed performance analytics.

If you've been using Strong but found it doesn't fit your fitness routine anymore, or you're looking to save money by switching to another app, cancelling is straightforward once you know where to look. Many New Zealand users discover they're being charged monthly without realising how to stop the renewal. This guide walks you through every cancellation method and protects you from costly mistakes.

Why new zealand users cancel Strong

You might cancel if you've switched to a different fitness app, no longer use the advanced features, or want to reduce your monthly subscription costs. At Tocancel, we help thousands of New Zealand consumers cancel unwanted subscriptions every month, and Strong PRO is one of the most commonly cancelled apps because people forget the cancellation method differs by where they purchased it.

The sooner you cancel, the sooner you stop paying. If your next renewal date is coming up, cancelling today prevents the charge from going through.

When to act on your cancellation

You have the strongest position if you cancel before your renewal date arrives. Most subscription services charge you on the exact date your current billing cycle ends, so timing your cancellation is critical. If you delay, you may be charged again and forced to request a refund.

Act within 7 days of noticing an unwanted charge to maximise your chances of a successful dispute.

Your consumer rights in new zealand

New Zealand law gives you clear protection against unfair subscription charges and misleading digital services.

What the consumer guarantees act 1993 covers

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel a digital subscription service if the provider misrepresents the service, fails to supply it as described, or if it becomes unfit for purpose. If Strong stops working properly or the premium features don't function as advertised, you may be entitled to a refund or cancellation without penalty.

Most app subscriptions-including Strong PRO-are considered "services" under the Act, which means Strong must provide what they promise. If they don't, you can escalate your complaint to the Commerce Commission or request a chargeback through your bank or app store. Your legal position is strong if you can show the service failed to meet the standards promised at the point of sale.

Your escalation points if Strong refuses to cancel

If Strong's support team refuses to process your cancellation or won't refund charges you believe are unfair, contact the Commerce Commission at www.comcom.govt.nz or your bank to dispute the transaction. At Tocancel, we recommend keeping screenshots of your cancellation request and any response from Strong-these become critical evidence if you need to escalate.

Apple and Google also have dispute resolution processes built into their platforms. If Strong charged you after you cancelled, report it to the Commerce Commission's Consumer Advice team or file a complaint with your payment provider. Most disputes are resolved within 14 to 30 days.

How to cancel Strong on your device

Your cancellation method depends on where you bought your Strong PRO subscription.

Cancel Strong PRO via apple app store (iPhone and iPad)

If you subscribed to Strong PRO through your Apple account, you must cancel through Apple's App Store settings-Strong cannot cancel your subscription for you, even if you ask them directly. This is the most common cancellation method for New Zealand iPhone users.

1. Open Settings on your iPhone or iPad.
   • Scroll down and tap your Apple ID name at the top of the screen.
2. Tap Subscriptions.
   • If you don't see Subscriptions, tap Subscription and Purchases instead.
3. Find Strong PRO in the list of active subscriptions.
4. Tap Strong PRO to open its details.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask why you're cancelling-you can select a reason or skip this step.
6. Confirm the cancellation when prompted.
   • You'll receive an email confirmation from Apple within minutes.

Your cancellation takes effect at the end of your current billing cycle. You retain access to Strong PRO until that date, then your subscription ends automatically.

Cancel Strong PRO via google play store (Android)

If you subscribed to Strong PRO through Google Play, you cancel through the Play Store app on your Android device or via the web. Google handles all billing, so you must go through their system to stop the charges.

1. Open the Google Play Store app on your Android device.
   • If using a web browser, go to play.google.com and sign in.
2. Tap your profile icon in the top right corner.
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Select Strong PRO from your active subscriptions list.
6. Tap Cancel subscription at the bottom of the screen.
   • Google will present cancellation options or ask for feedback.
7. Confirm your cancellation.
   • You'll receive a confirmation email from Google within minutes.

Your subscription ends at the end of the current billing period. You keep full access until that date, after which Strong PRO is no longer available to you.

Cancel Strong PRO via strong's website

If you subscribed directly through Strong's website using a credit or debit card, you cancel through your Strong account settings. This method applies only if you paid Strong directly, not through Apple or Google.

1. Visit the Strong website and log into your account.
2. Navigate to Account Settings or Billing Settings.
3. Find the Subscription or Premium section.
4. Click Cancel Subscription or similar option.
   • Strong may ask why you're cancelling.
5. Confirm your cancellation.
   • You should receive an email confirmation immediately.

Keep this confirmation email-it proves you cancelled on that date. Your subscription ends at the end of your current billing cycle, and no further charges occur.

Understanding your billing cycle and refund eligibility

Timing matters when you cancel a subscription because you're charged on your renewal date, not on the date you cancel.

When you're charged and when you can get a refund

Strong PRO charges you on the same date each month or year, depending on your plan. If you cancel before that date arrives, no further charge occurs. If you cancel after being charged but before you use the service significantly, you may be eligible for a refund.

How to request a refund if you were charged unfairly

If you cancelled but Strong charged you again, or if you believe the charge was unfair, request a refund immediately through the payment method you used.

1. If charged through Apple, open App Store settings and request a refund through Apple's support page within 48 hours of the charge.
2. If charged through Google, go to Google Play and select the purchase to request a refund within 48 hours.
3. If charged directly by Strong, contact their support team with your cancellation confirmation and ask for a refund.
4. If all else fails, dispute the charge with your bank or card issuer using your cancellation email as proof.

Document everything: screenshots of your cancellation request, confirmation emails, and any correspondence with Strong or the app stores. These become essential if you need to escalate to the Commerce Commission.

Common mistakes to avoid when cancelling Strong

Thousands of New Zealand users cancel their subscriptions incorrectly, only to find themselves charged again. Here's how to avoid the pitfalls.

Mistake 1: cancelling the app itself instead of the subscription

Deleting the Strong app from your phone does not cancel your subscription. Even after you delete it, Strong will continue to charge you. You must cancel the subscription through your app store or account settings, not simply remove the app.

Always cancel the subscription first, then delete the app if you wish.

Mistake 2: assuming Strong can cancel your subscription directly

If you subscribed through Apple or Google, Strong has no power to cancel your subscription, even if you contact their support team and ask. Only Apple, Google, or you can cancel these subscriptions. Contacting Strong wastes time-go directly to your app store settings instead.

Bypass email support when you bought through an app store. Cancel directly through the platform you paid.

Mistake 3: not confirming the cancellation happened

Many users think they've cancelled because they completed the steps, but they miss the final confirmation screen. Always wait for the confirmation email from Apple, Google, or Strong before considering your subscription truly cancelled. At Tocancel, we've seen users receive surprise charges because they never confirmed the final step.

Check your email within 5 minutes of cancelling. If no confirmation arrives, repeat the cancellation process.

Mistake 4: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, the charge may process before your cancellation is registered. Try to cancel at least 3 days before your renewal date to guarantee the charge won't go through.

Check your renewal date in your subscription settings, then work backwards at least 3 days to set your cancellation deadline.

Mistake 5: not saving your cancellation confirmation

If Strong disputes your cancellation later or charges you again, you'll need proof that you cancelled. Take a screenshot of your confirmation email and save it to your phone or computer. This evidence is invaluable if you need to involve your bank or the Commerce Commission.

Screenshot every confirmation email and store it in a folder titled "Subscription Cancellations."

After you cancel Strong: what happens next

Cancelling your subscription is only half the battle. Understanding what comes next protects you from unwanted charges and ensures a clean break.

Your access to Strong after cancellation

Once you cancel, you retain full access to Strong PRO until the end of your current billing cycle. After that date, your account reverts to the free version. You can still use Strong to track workouts, but premium features like custom programmes and nutrition planning become unavailable.

You don't need to delete your account or the app. Your workout history remains in your account if you decide to return later.

Monitor your next billing date

Set a reminder on your phone for 2 days after your subscription cancellation date. Log into your subscription settings and confirm that no new charge has been applied. If Strong charged you after you cancelled, contact your app store or bank immediately to dispute it.

This simple check catches errors and prevents you from losing money to billing mistakes.

Switching to an alternative fitness app

Now that you've cancelled Strong, you may want to download a replacement fitness tracker. Popular New Zealand alternatives include MyFitnessPal, Fitbod, and JEFIT. Many offer free versions so you can test them before committing to a paid subscription. At Tocancel, we help users cancel subscriptions from any app, so if you change your mind about your new choice, we're here to guide you through the cancellation process.

Test a new app's free version for at least 7 days before upgrading to a paid plan.

Pricing and subscription options for Strong

Understanding what you're paying for helps you decide whether Strong is worth keeping.

Prices vary slightly depending on whether you're in New Zealand and whether you paid through Apple, Google, or Strong's website directly. If you're charged in USD or GBP, convert the amount using current exchange rates to compare true NZD cost.

How tocancel helps you cancel subscriptions safely

Cancelling subscriptions can feel overwhelming, especially if you've already been charged multiple times or if the cancellation process is hidden. That's where Tocancel comes in. Tocancel is a trusted resource that guides New Zealand consumers through subscription cancellations step by step, protecting them from billing mistakes and unnecessary charges.

Whether you're cancelling Strong, a gym membership, a streaming service, or any other recurring charge, Tocancel provides clear, legally informed guidance tailored to New Zealand's consumer laws. We help you understand your rights under the Consumer Guarantees Act and Fair Trading Act, and we show you exactly how to cancel without getting stuck on hold or dealing with confusing refund policies.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover overpaid charges, and avoid billing traps. When you're ready to cancel Strong or any other service, Tocancel is here to walk you through it with confidence.

Your checklist before and after cancelling

Use this checklist to ensure your cancellation is complete and protected.

Getting help if Strong refuses to cancel or refund

Strong must honour your cancellation request within 24 to 48 hours. If they refuse, or if they continue charging you after you've cancelled, you have legal recourse.

Step-by-step escalation process

First, contact Strong's support team one more time with a clear, written request to cancel and explain the specific charges you're disputing. Include your account email, the date you cancelled, and the confirmation number if you have it. Give them 48 hours to respond.

If Strong doesn't respond or refuses, contact your app store (Apple or Google) or your bank to dispute the charge. Most payment providers side with the consumer when you provide proof of cancellation.

If the dispute isn't resolved within 30 days, escalate to the Commerce Commission at www.comcom.govt.nz. Provide all screenshots, emails, and cancellation confirmations. The Commission investigates subscription disputes and can force refunds if Strong broke the law.

Documentation you must keep

Save the following documents for at least 12 months after you cancel: your cancellation confirmation email, your original subscription receipt, any correspondence with Strong's support team, and screenshots of your subscription settings showing cancellation. These prove you took action and protect you if billing errors occur later.

Store these files in a secure folder on your phone or cloud storage, clearly labelled with the service name and cancellation date.

Summary: you have the power to cancel Strong safely

Cancelling Strong PRO is straightforward once you know the correct method for your payment platform. Whether you subscribed through Apple, Google, or Strong's website, you can cancel within minutes by following the steps in this guide. Your consumer rights under the Consumer Guarantees Act 1993 protect you from unfair charges, and escalation pathways exist if Strong refuses to honour your request.

The key to a smooth cancellation is acting before your renewal date, confirming the final cancellation step, and saving your confirmation email as proof. If you're charged after cancelling, dispute it immediately through your app store or bank. Tocancel is here to support you at every step-whether you're cancelling Strong today or any other subscription in the future.

You don't have to accept unwanted charges or confusing cancellation processes. Take action now, cancel Strong confidently, and redirect those monthly payments to something that matters to you. Tocancel has helped thousands of New Zealand consumers reclaim control of their subscriptions, and we're ready to help you too.