Cancel Carb Manager: The Right Way

How to cancel Carb Manager in new zealand and stop unwanted charges

What is Carb Manager

Carb Manager is a nutrition tracking app that helps you log carbohydrates, calories and macronutrients through free and Premium membership tiers. The platform works across iOS, Android and web browsers, combining meal planning, food logging and progress tracking into one dashboard.

You download Carb Manager for free and start logging meals immediately. The free tier covers basic tracking; Premium subscriptions unlock advanced nutrient analysis, customised meal plans and detailed macro breakdowns. Your meal history syncs across all your devices, so your progress follows you whether you use iPhone, Android or your computer.

How Carb Manager charges you

Carb Manager offers Monthly, Quarterly and Annual Premium plans. Each tier charges in advance on your chosen billing date and renews automatically unless you cancel beforehand. When you purchase through the App Store, Google Play or Fastspring (the web payment platform), the price converts to NZD at checkout, so your final cost depends on the exchange rate and platform fees at the time of purchase.

Most users sign up through their phone app, which means billing runs through Apple or Google, not through Carb Manager directly. This matters when you cancel because you must stop the subscription at the source-your app store account-not just within the Carb Manager app itself.

Subscription pricing in new zealand

Exchange rates mean your exact cost varies. When you purchase, write down the NZD amount shown at checkout so you can verify future charges against your bank statement and identify any unauthorized billing.

Why you might want to cancel Carb Manager

You cancel Carb Manager for different reasons: some find the tracking too time-consuming, others discover free alternatives meet their needs, and many cancel after reaching their fitness goals.

Common cancellation triggers include difficulty navigating the app, unexpected charges after you thought you cancelled, Premium features that don't justify the ongoing cost, or switching to a competitor with better meal planning or a simpler interface. Whatever your reason, you have the right to cancel and should not face barriers to doing so.

Questions to ask before you cancel

Before you submit a cancellation, ask whether you actively use the Premium features at least twice a week. If meal logging feels like a chore rather than a helpful habit, Premium may not be worth the ongoing cost to your wallet.

Consider whether free alternatives like MyFitnessPal, Cronometer or Apple Health meet your tracking needs without a subscription fee. Many New Zealand users find the free tier of Carb Manager sufficient for basic macro tracking, so you may not need to cancel entirely-you can simply stop renewing Premium.

When to cancel immediately

Cancel right away if you notice unauthorised charges, if the app stops working or loses features you paid for, or if you're being charged despite a previous cancellation request. Do not wait for the next billing cycle; your consumer rights in New Zealand protect you against these breaches.

If Carb Manager fails to deliver the Premium features you purchased-such as nutrient tracking or meal planning-the service breaches the guarantee of acceptable quality under New Zealand law, and you have grounds to dispute charges or demand a refund.

Understanding your consumer rights in new zealand

Your right to cancel Carb Manager is protected by New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you remedies if a digital service fails to perform as promised or if you're misled about its features or billing terms.

If Carb Manager stops working, charges without your consent or refuses to cancel your subscription after you request it, you have legal grounds to dispute the charges through your bank and escalate to the Commerce Commission if needed. Tocancel empowers New Zealand consumers to understand these protections and act on them with confidence.

What the consumer guarantees act covers

The Consumer Guarantees Act protects all digital services sold in New Zealand, including Carb Manager. If the Premium features you paid for fail to work as advertised-such as nutrient tracking, meal planning or progress analysis-the service fails to meet the guarantee of acceptable quality.

You can request a refund, repair or replacement if Carb Manager breaches these guarantees. Document any service failures: take screenshots, note the dates and list the specific features that stopped working. This evidence strengthens your case if you later dispute charges with your bank or escalate to the Commerce Commission.

Your legal position on billing and cancellation

Under the Fair Trading Act, companies must make cancellation easy and clearly disclose renewal terms before you sign up. If you cannot find a cancel button in Carb Manager, or if cancellation requires you to contact a postal address overseas, Carb Manager may be breaching the Fair Trading Act.

You have the right to cancel at any time before your next billing cycle. You do not need a reason, and the company cannot charge a penalty for cancelling. If they do, that charge is unlawful under New Zealand consumer law.

Disputing unauthorised charges

If you cancel Carb Manager but the App Store, Google Play or Fastspring continues charging you, contact your bank immediately. New Zealand banks reverse unauthorised charges under Payment Card Industry standards and your consumer protections.

Your bank has a duty to investigate within 10 working days if you report fraud or disputed charges. Keep your cancellation confirmation and billing statements as evidence. If your bank refuses to help, escalate the complaint to the Financial Markets Authority (FMA) or the Banking Ombudsman.

How to cancel Carb Manager step by step

Cancellation depends on where you bought your subscription: through the App Store (iOS), Google Play (Android) or Fastspring (web). You must cancel at the platform where you subscribed, not within the Carb Manager app itself.

Tocancel recommends following the method that matches your device and billing platform. Complete the cancellation before your next billing date to avoid another charge.

Cancel Carb Manager on iPhone (App store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find "Carb Manager" in your active subscriptions list.
5. Tap "Carb Manager" to open its subscription details.
6. Tap "Cancel Subscription" and confirm your choice.
   • The App Store will show you when your subscription ends-usually at the end of your current billing cycle.
   • You keep access to Premium features until that date.
7. Take a screenshot of the cancellation confirmation for your records.

Do not delete the Carb Manager app from your phone; deletion does not cancel your subscription. Cancellation only completes when you follow the steps above in the App Store settings.

Cancel Carb Manager on android (Google play)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to view your active subscriptions.
5. Find "Carb Manager" in the list and tap on it.
6. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google Play will show you the cancellation date and your final billing date.
   • You retain access to Premium features until your current subscription period ends.
7. Save a screenshot of the cancellation confirmation email Google Play sends you.

Like the App Store, deleting the Carb Manager app from your Android device does not cancel your subscription. You must complete the steps above within Google Play to stop future charges.

Cancel Carb Manager on web (Fastspring)

1. Visit the Carb Manager website and log in to your account.
2. Navigate to "Settings" or "Account" (usually found in the top right menu or user dashboard).
3. Look for "Billing," "Subscriptions" or "Manage subscription."
4. Find your active Fastspring subscription and click "Cancel Subscription."
   • If you do not see a cancel option in the app, Carb Manager may require you to email support or contact Fastspring directly.
   • If this is the case, note the difficulty-it may breach the Fair Trading Act's requirement for easy cancellation.
5. Confirm the cancellation and request a confirmation email.
6. Forward the confirmation to your email address for your records.

If the Carb Manager website does not offer a self-service cancellation option, email their support team with your request. Include your account email and subscription start date so they can locate your account quickly.

What to do after you cancel Carb Manager

Cancellation does not happen instantly. You retain Premium access until your current billing period ends, but no further charges will occur after that date.

Check your bank statement 5-7 days after your subscription period ends to confirm no additional charge appears. If a charge does appear after your cancellation date, your bank's dispute process begins immediately.

Verify your cancellation

1. Return to your subscription settings (App Store, Google Play or Carb Manager account) 24 hours after cancellation.
2. Confirm that Carb Manager no longer appears in your active subscriptions list.
3. If it still appears marked as active, contact the platform's support team-cancellation may not have processed.
4. Keep your original cancellation confirmation email and any screenshots you took during the process.

This verification step protects you if a charge appears unexpectedly. You will have proof that you cancelled before the final billing date.

If you are charged after cancellation

1. Contact your bank or credit card provider within 10 days of the unauthorised charge.
2. Provide your cancellation confirmation and billing statement as evidence.
3. Your bank will dispute the charge with the App Store, Google Play or Fastspring on your behalf.
4. The payment processor must respond within 10 working days; your bank will credit you while the dispute resolves.
5. If the payment processor refuses to refund, escalate the complaint to the Commerce Commission with your cancellation proof.

You do not pay for disputed charges while the bank investigates. Once the dispute is upheld, the refund is permanent.

Getting a refund for Carb Manager

Your right to a refund depends on when you cancelled and the reason for your request. Tocancel advises understanding the difference between statutory refunds and goodwill refunds from the company.

Refunds under the consumer guarantees act

If Carb Manager failed to deliver Premium features as advertised, you can demand a refund under the Consumer Guarantees Act. Service failures-such as a sudden crash of the nutrient tracker, inaccessible meal planning or corrupted data-entitle you to a refund if the company cannot repair the service within a reasonable time.

Contact Carb Manager support in writing and describe the specific feature that stopped working. Give them 7 days to respond and repair the issue. If they do not, request a refund for the full subscription period where the failure occurred.

Refunds for cancellation within a trial period

If you subscribed to Carb Manager through a free trial and were charged before you could cancel, you may qualify for a refund. App Store and Google Play policies allow refunds within 14 days of purchase for this reason.

1. Contact the App Store or Google Play within 14 days of your first charge.
2. Explain that you did not intend to purchase a full subscription after the trial ended.
3. Request a one-time refund; most platforms grant this automatically.

This refund is granted as a one-time courtesy, not because Carb Manager broke the law. You cannot repeat this process with multiple subscriptions.

Refund requests after cancellation

If you cancelled Carb Manager but were not charged again, you do not qualify for an additional refund. Cancellation stops future charges but does not reverse past payments unless those payments breached consumer law.

If you used Carb Manager for less than one month and want to cancel, contact support immediately and explain your situation. Some companies offer a courtesy refund within 30 days, though this is not required by law.

Common mistakes when cancelling Carb Manager

Cancellation feels straightforward but many New Zealand users make mistakes that leave them vulnerable to ongoing charges. The frustration is understandable-but awareness prevents these pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Carb Manager from your phone does not cancel your subscription. The app and the subscription are separate. Deleting the app simply removes the software; your billing arrangement with the App Store, Google Play or Fastspring continues, and your card is charged on the renewal date.

Always cancel through your payment platform settings (App Store, Google Play or Fastspring account) before deleting the app.

Mistake 2: assuming the app's "cancel" button works

Some users see a "cancel subscription" option within the Carb Manager app and click it, then assume they are done. The app's cancel button often only removes the subscription from Carb Manager's records; it does not stop your payment platform from charging you.

Always complete cancellation through your payment method-Apple, Google or Fastspring-not through the Carb Manager app itself.

Mistake 3: not taking a screenshot of the cancellation confirmation

Payment platforms show a cancellation confirmation on screen and sometimes email you proof. If you do not save this proof, you have no evidence if a charge appears later.

Screenshot the confirmation screen immediately, and forward any cancellation emails to yourself for long-term storage. This evidence protects you if you need to dispute a charge with your bank.

Mistake 4: cancelling on the last day of your billing cycle

If you cancel too close to your renewal date, the payment processor may have already charged your card or queued the charge. Cancellation takes 24 to 48 hours to process, so cancel at least 3 to 5 days before your next billing date to be safe.

Check your subscription details to see the exact renewal date, then set a phone reminder 5 days before that date to cancel in time.

Mistake 5: not checking your bank statement after cancellation

Tocancel strongly recommends verifying your cancellation on your next bank statement. If a charge appears after your cancellation date, contact your bank immediately-do not wait or assume it is an error that will resolve itself.

The sooner you report an unauthorised charge, the faster your bank can dispute it and refund you.

Checklist for cancelling Carb Manager safely

Following this checklist ensures you have evidence at every step and can prove you cancelled if a dispute arises.

Carb Manager compared to free alternatives

Before you cancel, consider whether a free alternative meets your needs. Many New Zealand users find free apps sufficient for basic tracking and save money by switching.

If you cancel Carb Manager in favour of a free app, you lose advanced features but keep the core tracking functionality. This saves you $150 to $240 NZD per year if you switch from an annual plan.

Carb manager's cancellation address and customer service

Carb Manager does not list a dedicated postal address for cancellations in New Zealand. The corporate address for legal and cancellation matters is located in the United States. If you cannot cancel through the app or web platform, use this address for written cancellation requests.

Carb Manager (Legal / Billing)
United States (primary corporate address)
Website contact form: https://www.carbmanager.com (support section)

Do not rely on postal mail for cancellation; it is slow and offers no guarantee. Always cancel through your payment platform (App Store, Google Play or Fastspring) first. If you cannot access those options, email Carb Manager support with your account details and cancellation request, and demand a written confirmation within 7 days.

If Carb Manager does not respond to your cancellation request within 7 days, or if they refuse to cancel, escalate the complaint to the Commerce Commission with your email evidence. The company's failure to cancel is unlawful under the Fair Trading Act.

Final thoughts: tocancel helps you take control

Cancelling Carb Manager is your right as a New Zealand consumer. You do not need a reason, and the company cannot prevent you from stopping a subscription or charge a penalty for doing so.

The key is to cancel at the correct platform (App Store, Google Play or Fastspring), verify the cancellation before your renewal date, and keep proof in case a charge appears afterward. If an unauthorised charge occurs, your bank and the Commerce Commission are your allies-they exist to protect you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorised charges by understanding their rights and taking clear action. You can do the same. Visit Tocancel at tocancel.com to explore cancellation guides for other services and access the tools you need to protect your wallet.