Cancel Cardi Mate: Step-by-Step Guide

How to cancel Cardi Mate and protect your subscription rights in new zealand

What is Cardi Mate and why you might want to cancel

Cardi Mate is a mobile heart rate monitoring app that tracks your cardiovascular metrics through your smartphone's sensors. The app operates on a recurring subscription model with free trial periods, charged through your device's app store or directly via their payment system. If you've signed up and now want to step back, you're not alone. Tocancel is here to guide you through every step of ending your subscription and protecting your money.

How Cardi Mate works and charges you

The app measures your heart rate and related health data using your phone's built-in sensors. Charges are handled automatically through the Apple App Store, Google Play Store, or the developer's own payment system. The critical point to understand is that simply deleting the app does not stop these recurring charges. You must cancel the subscription itself through the platform you paid on.

Cardi Mate is published by Harmonybit Ltd, a company registered in Cyprus. This matters for cancellation because their official terms require you to contact their Cyprus-registered office for certain disputes and cancellation requests. That detail becomes important if you need to escalate a complaint or require formal cancellation confirmation.

Common reasons to cancel Cardi Mate

You might want to cancel if you've found a competitor app you prefer, no longer need heart rate monitoring, or simply want to redirect your subscription budget elsewhere. Some users discover the trial-to-paid conversion happens automatically, which catches them off guard. Others find the app doesn't deliver the health insights they expected. Whatever your reason, cancelling quickly prevents future charges and keeps your money in your pocket. Tocancel recognises that every cancellation story is different, and your reason is valid.

Pricing and subscription plans you need to know

Cardi Mate offers four main subscription tiers in New Zealand dollars, each with different renewal periods and trial access.

Understanding trial-to-paid conversion and auto-renewal

The weekly trial plan charges you NZ$14.99 after a 3-day free window ends, then renews every 7 days automatically. If you don't cancel before that grace period closes, the charge goes through automatically. This is a common trap. You intend to cancel but forget, and suddenly you're committed to weekly charges.

Under New Zealand's Consumer Guarantees Act, you have the right to cancel recurring subscriptions without penalty, provided you act within the trial period or shortly after it ends. The Commerce Commission enforces this right. Therefore, set a phone reminder on day one of your trial so you never miss the cancellation window.

Prices shown here reflect the New Zealand App Store at the time of writing. Always verify the final cost in your app store before purchasing, as rates and trial lengths can change without notice.

Your consumer rights and what they mean for you

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993, which gives you explicit rights over subscription services and recurring charges.

What the consumer guarantees act guarantees you

Your legal position: You have the right to cancel a subscription at any time. You have the right to receive clear information about what you're paying for and when charges will occur. You have the right to demand a refund if the service does not match what was promised. Harmonybit Ltd, as the developer of Cardi Mate, is bound by these protections the moment you make a purchase in New Zealand.

If the company refuses to process your cancellation or disputes a refund, you can escalate your complaint to the Commerce Commission, New Zealand's consumer enforcement authority. The Commission can investigate whether the company breached your rights and compel them to provide remedies, including refunds and cancellation.

This means you are not powerless. Tocancel empowers you with knowledge of these rights so you can assert them confidently.

What to do if the company refuses to cancel

If Cardi Mate or their payment processor refuses to process your cancellation request, or if they continue charging after you've cancelled, document everything. Keep screenshots of your cancellation request, your app store records, and any communication with the developer. Send a formal cancellation notice to Harmonybit Ltd at their Cyprus registered office (see the address section below).

If they ignore your request within 5 business days, file a complaint with the Commerce Commission online at www.comcom.govt.nz. Provide your documentation and explain your attempts to cancel. The Commission can issue directions that require Harmonybit Ltd to process your cancellation and refund any overcharges. Your rights are enforceable, and Tocancel recommends that you use them.

How to cancel Cardi Mate step by step

Your cancellation method depends entirely on which platform you used to subscribe.

Cancel via apple app store (iPhone or iPad)

Apple owns the payment relationship with you, so cancellation happens in the Apple ecosystem, not within the Cardi Mate app itself.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name or Apple ID account at the top of the Settings menu.
2. Tap Subscriptions.
   • You will see a list of all active and expired subscriptions tied to your Apple account.
3. Find Cardi Mate in the list and tap on it.
   • The app's subscription details and your next renewal date will appear.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm your reason for cancellation. You do not need to provide a detailed explanation, but doing so helps Apple understand user feedback.
5. Confirm your cancellation.
   • Apple will display a confirmation message and send you an email receipt. Your subscription will end at the next renewal date, and no further charges will occur.

You will retain access to Cardi Mate until your paid period ends. After that date, your subscription expires and you must purchase a new plan to continue using premium features.

Cancel via google play store (Android)

Google Play handles your subscription payment, so you cancel through the Google Play app or website.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner of the screen.
2. Tap Payments and Subscriptions, then Subscriptions.
   • You will see all active subscriptions on your Google account.
3. Select Cardi Mate from the list.
   • Google Play will show your current plan, renewal date, and payment method.
4. Tap Cancel Subscription.
   • Google may present you with retention offers or alternative plans. Ignore these if you want to cancel entirely.
5. Confirm your cancellation.
   • Google Play will send you a confirmation email. Your subscription will end on the next renewal date, and no further charges will be applied.

If you subscribed via Google Play, your cancellation is final after you confirm it in step 5. You cannot undo it in the app itself, so be certain before proceeding.

Cancel via direct payment to harmonybit ltd

If you paid Cardi Mate directly through their website or payment system (not through Apple or Google), you must contact Harmonybit Ltd directly to cancel.

1. Locate Harmonybit Ltd's cancellation contact details.
   • Open the Cardi Mate app and navigate to Settings or Account. Look for a link to Terms of Use or Privacy Policy, which should list the developer's contact address.
2. Send a formal cancellation email or letter.
   • Address your request to Harmonybit Ltd at their Cyprus registered office (see the address section below). Include your full name, email address associated with your account, and the date you want the subscription to end.
3. Request written confirmation.
   • Ask Harmonybit Ltd to confirm receipt of your cancellation request and provide a confirmation email within 5 business days.
4. Follow up if you don't hear back within 7 days.
   • If Harmonybit Ltd ignores your request, escalate to the Commerce Commission and provide copies of your cancellation email as evidence.

Direct cancellation requests are often slower because they require manual processing, but they create a paper trail that protects you if disputes arise later. Tocancel recommends sending your request via email so you have timestamped proof of your cancellation attempt.

What happens after you cancel

Cancellation does not mean immediate loss of access. You retain the right to use Cardi Mate until your paid period ends.

Timeline and access after cancellation

Once you cancel, your subscription will end on your next renewal date. If you paid for a weekly subscription and cancelled on day 4 of a 7-day cycle, you keep access until day 7. If you paid for an annual subscription and cancelled on day 50 of 365, you keep access until the full year ends.

After your paid period expires, the app will revert to free features only, or you will lose access to premium content depending on Cardi Mate's architecture. You will not be charged again.

Check your app store account 2 days after your expected cancellation date to confirm that no new charge appears. If a charge does appear, take a screenshot and file a complaint immediately with Tocancel's guidance or contact the Commerce Commission.

Refund eligibility and how to claim one

You are entitled to a refund if you cancel within 14 days of purchase and have not used the service substantially. If you cancelled after the trial ended but within 14 days of being charged, you have grounds for a refund.

To claim a refund through Apple, go to Settings > Tap your name > Media & Purchases > View Account > Purchase History. Find the Cardi Mate charge, tap it, and select Report a Problem. Select Unwanted Subscription or another relevant reason. Apple typically processes refunds within 5-10 business days.

To claim a refund through Google Play, open the Google Play app > Profile > Payments and Subscriptions > Purchase History. Find the Cardi Mate charge and tap it. Select Request a Refund. Google will ask why you want a refund. Choose Unwanted Subscription or similar. Google processes approved refunds within 3-7 business days.

If you paid Harmonybit Ltd directly, send a refund request email to their Cyprus office and clearly state your reason (e.g., trial ended without clear warning, auto-renewal not clearly disclosed). Include your transaction ID or confirmation number. Give them 10 business days to respond. If they refuse, escalate to the Commerce Commission, which can compel a refund if you have evidence the company violated disclosure requirements.

Common mistakes that delay or prevent cancellation

Cancellation mistakes are frustrating because they feel like your fault, but often they reflect poor app design and unclear communication from the developer.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Deleting Cardi Mate from your phone does nothing to stop charges. The subscription remains active on your app store account, and renewal charges continue. You must explicitly cancel through your payment platform, not just remove the app. Reinstall Cardi Mate if you need to, but your priority is cancelling the subscription itself through Apple or Google.

Mistake 2: waiting too long after the free trial ends

If you intend to use only the free trial, you must cancel within the trial window. Once the paid period begins, you are committed to that billing cycle. Set a phone reminder for day 2 of your trial (with a 3-day free window, this gives you time to decide). Cancel before day 3 ends if you don't want to be charged.

Mistake 3: assuming the developer cancels on your behalf

Some users contact Cardi Mate support or email Harmonybit Ltd and assume the developer will process their cancellation. In practice, the developer rarely has access to your app store account. Only Apple or Google can cancel app store subscriptions. Always cancel through your payment platform first, then contact the developer for confirmation if necessary. Tocancel recommends treating the payment platform as your primary point of cancellation.

Mistake 4: not keeping cancellation records

Screenshots expire in your phone's memory. If a dispute arises weeks later, you need evidence of your cancellation attempt. After you cancel, take a screenshot of the cancellation confirmation page and email it to yourself or save it to cloud storage. If you cancelled via email to Harmonybit Ltd, keep that email and the developer's response.

How to keep or manage your Cardi Mate subscription smartly

If you're on the fence about cancelling, here is a comparison of your options.

If you love Cardi Mate's features, the annual plan at NZ$16.49 per year offers the best value by far. If you're unsure, stick with the 3-day free trial, use Tocancel's guidance to cancel on time, and revisit the app in a few months if your needs change.

Contact harmonybit ltd for cancellation or formal complaints

If you need to contact the developer directly for cancellation, formal complaints, or refund requests, use the address below.

Developer: Harmonybit Ltd

Registered Office: Cyprus

Note: Harmonybit Ltd's exact street address and postal code may be listed in the Cardi Mate app's Terms of Use or Privacy Policy. Check the app or contact Apple or Google support for the most current mailing address if you cannot locate it in the app itself.

When you write to Harmonybit Ltd, use plain, formal language. Provide your full name, email, app store account email, the date you purchased the subscription, and the date you want it cancelled. Send your letter via email where possible to create a timestamped record. Keep a copy for your records.

If Harmonybit Ltd fails to respond within 10 business days or refuses to cancel, file a complaint with the Commerce Commission. Tocancel has helped thousands of consumers cancel subscriptions when developers ignore cancellation requests, and the Commission takes these complaints seriously.

Your right to cancel is backed by New Zealand law. You don't need permission; you need only clear action and persistence. Tocancel.com empowers you with the knowledge and steps to assert that right confidently today.