Cancel Nutrimate: The Right Way

How to cancel Nutrimate and stop unwanted charges in new zealand

What is Nutrimate and why you might want to cancel

Nutrimate is a nutrition and diet-tracking app that charges you a monthly subscription to access premium features and personalised meal-planning tools. The service operates through their website, the Apple App Store, and Google Play, with charges renewing automatically each month until you actively cancel.

You may decide to cancel Nutrimate for several reasons: the app does not align with your fitness goals, you are not using the premium features enough to justify the monthly cost, or you have found an alternative that suits you better. Whatever your reason, Tocancel is here to guide you through the cancellation process so you avoid unexpected charges and reclaim control of your subscription.

How Nutrimate bills you and where charges appear

Nutrimate operates as a subscription service with automatic monthly renewals. Your billing method depends on where you purchased your subscription: directly through Nutrimate's website, via the Apple App Store, or through Google Play. This matters because each platform has different cancellation procedures, and you must cancel in the right place to stop future charges. Your billing statement will show the charge originating from whichever platform processed your payment, so check your bank statement or app store account to identify where your subscription is active.

Nutrimate pricing in new zealand

Nutrimate charges approximately NZ$62.96 per month for their Pro plan when purchased through the Apple App Store, though pricing may vary slightly depending on regional updates or promotional offers. If you subscribed through Google Play or directly via the Nutrimate website, your monthly cost may differ. Before you cancel, check your latest invoice or bank statement to confirm exactly how much you are being charged and when your next renewal date falls, as this information strengthens any refund claim you make later.

Your consumer rights under new zealand law

When you cancel a subscription in New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect your rights and give you legal leverage if Nutrimate resists your cancellation or refuses to process a refund.

What the consumer guarantees act protects

The Consumer Guarantees Act requires that any service provided to you must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Nutrimate's app crashes frequently, fails to track meals accurately, or does not deliver the premium features you paid for, you have a legal basis to request a refund or compensation. You do not need to accept a faulty or underperforming service simply because you agreed to the subscription terms.

Additionally, if Nutrimate's cancellation process is deliberately hidden, hard to find, or if the subscription terms are misleading, the Fair Trading Act may apply. The Commerce Commission, New Zealand's regulator, enforces this act and requires traders to avoid misleading or deceptive conduct. Hidden cancellation buttons, false claims about refund policies, or complex language designed to confuse all violate this principle. Tocancel advises documenting any misleading statements you see in the app or on their website, as this evidence strengthens any complaint you lodge with the Commerce Commission if needed.

Your right to cancel and your legal position

You have the absolute right to cancel your Nutrimate subscription at any time. You are not locked into Nutrimate for any minimum contract period unless you explicitly agreed to one in writing, and even then, cancellation rights exist if the service is not fit for purpose. If Nutrimate charges you after you have cancelled, you can dispute the charge with your bank or payment provider and request a reversal. Keep copies of your cancellation confirmation email and your bank statements as proof, as your financial institution will need this evidence to process a chargeback.

How to cancel Nutrimate step by step

Your cancellation method depends on where you bought your subscription, so follow the correct path below to ensure your subscription stops renewing and no further charges appear.

Cancel a Nutrimate website subscription

If you signed up and pay directly through Nutrimate's website (nutrimate.fit) rather than through Apple or Google, use these steps to cancel your access.

1. Visit nutrimate.fit and log in to your account using your email and password.
2. Navigate to your account settings or profile section, usually found in the top-right menu or under a gear icon.
3. Look for a section labelled "Subscription", "Billing", or "Plans".
4. Select the option to cancel or pause your subscription.
   • If Nutrimate asks you why you are cancelling, you can skip this step or provide brief feedback if you wish.
   • Do not let optional survey questions delay your cancellation.
5. Confirm your cancellation by clicking the final confirmation button. Nutrimate will display a cancellation confirmation on screen.
6. Take a screenshot of the confirmation page and note the date and time for your records.
7. Check your email for a cancellation confirmation message from Nutrimate within 24 hours. If you do not receive one, contact Nutrimate's support team at their London address (listed below) to request written confirmation of cancellation.

Cancel a Nutrimate subscription via apple app store

If you purchased your Nutrimate subscription through the Apple App Store on your iPhone or iPad, cancel directly through Apple's settings, not through the Nutrimate app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name or profile picture).
3. Select "Subscriptions" from the menu.
4. Find Nutrimate in the list of active subscriptions and tap on it.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your plan type).
6. Follow any prompts from Apple to confirm your cancellation.
   • Apple will offer you a reason-selection menu. Choose the reason that applies to you, or skip if you prefer.
   • Do not re-subscribe during this process if Apple suggests alternatives.
7. After you confirm, Apple will display a message confirming your subscription is cancelled. The app will remain on your phone until you delete it manually, but you will not be charged after your current billing cycle ends.
8. Take a screenshot of the cancellation confirmation.

Cancel a Nutrimate subscription via google play

If you purchased your Nutrimate subscription through Google Play on an Android device, cancel through Google Play's settings.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions".
5. Find Nutrimate and tap on it.
6. Tap "Cancel subscription".
7. Choose your cancellation reason from the list (if prompted) and confirm.
   • Google will ask if you want to provide feedback. You can skip this step.
8. Google Play will confirm your cancellation immediately. You will not be charged when your current billing cycle ends.
9. Save a screenshot of the confirmation for your records.

What happens after you cancel Nutrimate

Cancelling your subscription stops future charges, but understanding what happens next helps you avoid confusion and spot any billing errors.

Your access to Nutrimate after cancellation

Once you cancel, your access to premium features ends at the end of your current billing cycle. For example, if your next renewal date is 15 March, you keep access to the full Nutrimate app until 14 March 23:59, then it reverts to free or limited functionality. You will not lose access mid-month. After the final billing cycle ends, Nutrimate may show the app as "cancelled" or "ended" in your app store account, but you can re-download and reinstall it if you change your mind in the future.

Checking that charges have stopped

After your cancellation date, monitor your bank statement and app store account to confirm no further charges appear. Check your account roughly one week after your final renewal date to be sure. If a charge appears after your cancellation confirmation date, this is a billing error, and you have the right to dispute it. Contact your bank or payment provider immediately with your cancellation confirmation email as evidence. Tocancel recommends keeping cancellation confirmations for at least six months as proof that you took action to stop the charges.

How to request a refund from Nutrimate

Cancelling stops future charges, but you may also be entitled to a refund for charges you have already paid, depending on your circumstances and how long you have been charged.

When you can request a refund

You can request a refund if you were charged after your cancellation date, if the app was not fit for purpose, or if you were misled about the subscription terms. If you cancelled within 30 days of your first charge, or if Nutrimate's cancellation process was deliberately hidden or confusing, you have a stronger case for a full or partial refund. Under the Consumer Guarantees Act, if the service did not meet acceptable quality standards, Nutrimate must offer a refund or replacement.

How to request your refund

Contact Nutrimate's support team with your refund request. Email support at the London address listed in the "Contact Nutrimate" section below, and include:

• Your Nutrimate account email address.
• The date you cancelled your subscription.
• Your cancellation confirmation email (screenshot or forwarded message).
• A clear statement of why you believe you are entitled to a refund (for example, "I cancelled on [date], but was charged again on [date]" or "The app did not work as advertised").
• Your bank statement showing the charge and the date it appeared.

Keep your email and any response from Nutrimate. Nutrimate may take 5 to 10 business days to respond. If they refuse your refund or do not respond within 20 days, escalate your complaint to the Commerce Commission or your bank's disputes team.

Pricing, features and what you might pay

Understanding Nutrimate's cost structure helps you decide whether cancellation is right for you and supports any refund claim if the service did not deliver value.

If you are on the Pro plan at NZ$62.96 per month, cancelling saves you that amount each month. If you paid for an annual plan upfront and want to cancel, contact Nutrimate to discuss a pro-rata refund (a refund for the unused portion of your year). Tocancel advises checking whether Nutrimate offers a free trial period, as charges should not appear until the trial ends.

Common mistakes to avoid when cancelling Nutrimate

Cancellation can feel stressful, especially if you are concerned about ongoing charges, but knowing the most common pitfalls helps you cancel correctly the first time.

Deleting the app is not the same as cancelling your subscription

Many people think deleting the Nutrimate app stops their subscription. It does not. Deleting the app only removes it from your phone or device; your subscription continues to renew in the background, and charges keep appearing on your bank statement. You must cancel your subscription through your account settings or app store account, not just uninstall the app. After you cancel, you can delete the app if you wish, but cancellation must come first.

Cancelling in the wrong place

If you subscribed through the Apple App Store, you must cancel through Apple's Settings app, not through the Nutrimate app itself. Similarly, if you subscribed through Google Play, cancel through Google Play, not Nutrimate. Each platform handles cancellations separately, so cancelling in the wrong place will not stop your charges. Check your latest bank statement or app store account to confirm where your subscription is active, then cancel in that platform only.

Not saving your cancellation confirmation

After you cancel, take a screenshot of the confirmation screen and save any confirmation emails Nutrimate or your app store sends you. If a charge appears after your cancellation date, you will need this proof to dispute the charge with your bank. Without evidence that you cancelled, your bank may assume you authorised the charge and refuse your dispute claim.

Assuming a free trial means no charges

If Nutrimate offered you a free trial when you signed up, your subscription payment method was still authorised at signup. When the trial ends, charges begin automatically unless you cancel before the trial ends. Check your confirmation email to find the exact date your free trial expires, and cancel at least 2 days before that date to avoid being charged.

Checklist for cancelling Nutrimate safely

Use this checklist to ensure you cancel Nutrimate correctly and protect yourself from billing errors.

• I have identified where my subscription is active (website, Apple App Store, or Google Play).
• I have logged into my account or app store and located the Subscriptions or Billing section.
• I have clicked Cancel or Cancel Subscription and confirmed the cancellation.
• I have taken a screenshot of the cancellation confirmation screen.
• I have saved any cancellation confirmation emails from Nutrimate or my app store.
• I know the date my access ends (usually at the end of your current billing cycle).
• I have checked my bank statement one week after my expected final renewal date to confirm no charge appeared.
• If a charge appeared after cancellation, I have contacted my bank with my cancellation proof to dispute it.

What to do if Nutrimate refuses to cancel or refund

If Nutrimate refuses to process your cancellation, blocks your access to the cancel button, or denies a refund you believe you are entitled to, you have escalation options under New Zealand law.

Step one: document and escalate with Nutrimate

Send a formal written request to Nutrimate's support team (via email to their London address below) requesting cancellation and, if applicable, a refund. Use clear, factual language and include all evidence: your account details, the date you attempted to cancel, screenshots of any errors or blocked access, and copies of charges that appeared after you cancelled. Give Nutrimate 10 business days to respond. Keep copies of all correspondence.

Step two: contact the commerce commission

If Nutrimate does not respond or refuses your cancellation or refund claim, lodge a complaint with the Commerce Commission at www.comcom.govt.nz. The Commission enforces consumer protection laws and can investigate whether Nutrimate is engaging in misleading or deceptive conduct (for example, by hiding the cancel button or misrepresenting refund policies). Provide your cancellation attempts, screenshots, correspondence with Nutrimate, and bank statements as evidence. The Commerce Commission can compel Nutrimate to process your cancellation or refund.

Step three: dispute the charge with your bank

If charges continue to appear after you cancelled, contact your bank or payment provider and request a chargeback or reversal. This is a formal dispute process where your bank investigates whether the charge was authorised. Provide your cancellation confirmation, screenshots, and evidence that you took reasonable steps to cancel. Your bank will contact Nutrimate and ask them to justify the charge. If Nutrimate cannot prove you authorised ongoing charges, your bank will reverse them. Tocancel recommends opening a dispute within 90 days of the unauthorised charge, as banks may refuse older disputes.

Contact Nutrimate for cancellation support

If you encounter technical issues cancelling or need written confirmation that your subscription has ended, contact Nutrimate directly. Nutrimate does not list a New Zealand office address; their registered office is based in London. Use the contact details below to submit your cancellation request or dispute charges.

When emailing Nutrimate, use the subject line "Subscription Cancellation Request" and include your full name, account email, and the date you wish to cancel. Request a written confirmation of cancellation for your records. Allow 5 to 10 business days for a response, and follow up if you do not hear back within two weeks.

Your rights and next steps

Cancelling a subscription feels like it should be simple, but companies often rely on confusion and inaction to keep charging you. You have clear legal rights under New Zealand's Consumer Guarantees Act and Fair Trading Act, and Tocancel exists to help you understand and use those rights confidently.

Your key takeaway: you control your subscription. You can cancel at any time, dispute unauthorised charges, and request refunds if the service was not fit for purpose. If Nutrimate resists, the Commerce Commission has the power to compel them to comply. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, reclaim refunds, and stop billing errors in their tracks. Take action today: identify where your subscription is active, follow the correct cancellation steps for your platform, and save your confirmation. Your money is yours to protect.