Cancel Nutrimate: The Right Way to Avoid Charges

How to cancel Nutrimate and stop recurring charges in the philippines

Why you might want to cancel Nutrimate

Nutrimate is a premium intermittent fasting app that charges between ₱1,099 and ₱1,979 per month, depending on your billing cycle. If you signed up for guided fasting plans, meal tracking, and progress monitoring, you know the appeal. But when the subscription no longer fits your routine, budget, or health goals, those recurring charges add up fast.

Many Nutrimate users in the Philippines discover a charge on their GCash wallet or credit card weeks after signing up, only to struggle finding the cancellation button. That frustration is why you need a clear, step-by-step cancellation path. This guide walks you through every method, exposes common traps, and explains your rights under Philippine consumer law. At Tocancel, we help readers like you take back control of recurring charges before they pile up unnecessarily.

Common reasons people cancel Nutrimate

You might cancel because you completed your fasting challenge, switched to a different app, or simply decided the monthly cost no longer justified the value. Others cancel because they found a free alternative, their financial situation changed, or the premium features did not match the marketing promises. Whatever your reason, canceling should be straightforward. Your right to cancel is non-negotiable under Philippine consumer law.

The real cost of staying subscribed

If you keep a monthly plan active for one full year, you pay ₱13,188. A quarterly plan costs ₱6,596 annually. A semi-annual plan costs ₱3,958 per year. Unless you manually cancel, Nutrimate renews automatically, and the charge hits your payment method without a reminder. Canceling now stops that cycle and protects your wallet from unwanted future charges.

Understanding nutrimate's pricing and auto-renewal terms

Nutrimate uses automatic renewal to charge your payment method every month, quarter, or six months depending on which plan you selected.

Nutrimate subscription pricing breakdown

All plans renew automatically unless you manually cancel. The longer your billing cycle, the lower your per-month cost, but the larger the charge when renewal hits. Understanding this structure helps you choose the right cancellation timing and method.

What happens to your data when you cancel

Nutrimate does not clearly state whether your fasting logs, meal history, and progress metrics persist after cancellation. The safest approach is to download or screenshot everything you want to keep before you cancel: your fasting stats, body measurements, meal plans, and progress photos. This preserves your records outside the app and protects your personal data history.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when canceling Nutrimate.

What the consumer act of the philippines guarantees

The law requires that companies like Nutrimate disclose all auto-renewal terms clearly before you pay, obtain your explicit consent to recurring charges, and provide a simple, accessible cancellation method. Your legal position is strong: the law assumes the company is responsible for making cancellation easy, not the other way around. If Nutrimate makes cancellation deliberately difficult, refuses your request, or does not confirm your cancellation in writing, you have grounds to escalate your complaint to the Department of Trade and Industry (DTI).

In practice, this means Nutrimate cannot hide the cancellation option, charge you a cancellation fee, or make you jump through unreasonable hoops. The company must confirm your cancellation promptly and stop charging your payment method immediately.

Your right to a refund or account credit

If you cancel before your billing cycle renews, you should not be charged again. If Nutrimate charges you after you cancel, you have the right to request a refund. Document every step: take screenshots of your cancellation request, the date and time you submitted it, and any confirmation message. Save copies of the charge on your bank or GCash statement. If Nutrimate refuses to refund you, file a complaint with the Department of Trade and Industry (DTI) using their online portal or by visiting your regional DTI office. Tocancel recommends keeping all evidence for at least 6 months.

How to cancel Nutrimate step by step

Your cancellation method depends on how you signed up: through the iOS app, Android app, or web account.

Cancel Nutrimate through the iOS app

1. Open the App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions."
   • Find and tap "Nutrimate" from your active subscription list.
2. Tap "Cancel Subscription" or "Edit Subscription."
   • If you see "Cancel Subscription," tap it immediately.
   • If you see "Edit Subscription," tap it, then select "Cancel Subscription" on the next screen.
3. Confirm your cancellation by tapping "Confirm" or "Cancel Subscription" again.
   • The App Store will ask if you want to keep the app installed. Select "Keep" or "Delete" depending on your preference.
4. Take a screenshot of the cancellation confirmation showing the date and time.
   • This proof protects you if Nutrimate charges you after cancellation.
5. Check your email for a cancellation confirmation from the App Store within 24 hours.
   • If you do not receive it, contact Apple Support with your screenshot.

Cancel Nutrimate through the google play store (Android)

1. Open Google Play on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions."
   • Tap "Subscriptions."
   • Find and tap "Nutrimate."
2. Tap "Cancel Subscription" at the bottom of the screen.
   • Google Play will display your current billing date and the next charge date.
3. Select your cancellation reason (optional but recommended for your records).
   • This helps the company understand customer feedback.
4. Confirm your cancellation by tapping "Cancel Subscription" again.
   • You will see a message confirming the cancellation and your access end date.
5. Take a screenshot of the final confirmation screen showing the date and subscription end date.
   • Save this as proof in case you need to dispute a charge later.

Cancel Nutrimate through your web account

1. Log in to your Nutrimate account at the app's official website using your email and password.
   • If you forgot your password, use the "Forgot Password" link to reset it.
2. Navigate to "Account Settings" or "Subscription Settings" in your profile menu.
   • Look for tabs labeled "Billing," "Payments," or "Subscriptions."
3. Find your active subscription and click "Cancel Subscription" or "Manage Subscription."
   • If a dialog box appears asking why you are canceling, provide honest feedback if you wish.
4. Confirm your cancellation by clicking the final "Cancel" button.
   • The system will display a confirmation message with your cancellation date and the end of your billing period.
5. Print or screenshot the confirmation page as your receipt.
   • Email a copy to yourself with the timestamp so you have a digital backup.
6. Check your email inbox for a formal cancellation confirmation from Nutrimate within 48 hours.
   • If you receive nothing, contact Nutrimate support immediately to verify cancellation.

Cancel Nutrimate by contacting customer support

If you cannot cancel through the app or website, or if you want a manual cancellation on record, contact Nutrimate support directly. Send an email to their customer support address requesting cancellation of your account and subscription. Include your full name, registered email address, phone number, and the date you want the cancellation to take effect. Ask for a written confirmation of cancellation via email. Tocancel recommends sending this email from the same address you used to register your Nutrimate account so the company can verify your identity without delay.

Common mistakes people make when canceling Nutrimate

Many users think deleting the app cancels their subscription. It does not. Your subscription remains active, and Nutrimate will continue charging you even if the app is no longer on your phone.

Mistake one: deleting the app instead of canceling the subscription

Removing the Nutrimate app from your device does nothing to stop recurring charges. The subscription exists in your App Store or Google Play account, not on your phone. You must cancel through your payment platform, not just the app itself.

Mistake two: assuming a free trial cancels automatically

If you signed up for a free trial, Nutrimate will charge you when the trial ends unless you cancel before the trial period expires. Set a phone reminder for two days before your trial ends so you never miss the cancellation deadline. Free trials are designed to convert users into paying subscribers; the burden is on you to cancel before the paid plan begins.

Mistake three: not saving cancellation proof

Without screenshots or confirmation emails, you have no evidence that you cancelled. If Nutrimate charges you after you thought you had canceled, you will struggle to prove your case to your bank or the DTI. Take screenshots of every step, save all confirmation emails, and note the date and time of your cancellation request.

Mistake four: canceling through the wrong payment platform

If you signed up through the App Store, you must cancel through the App Store, not Google Play. If you signed up through Google Play, cancel there, not through the web. Canceling through the wrong platform leaves your subscription active on the original platform. Check which store you used at the time of purchase, then cancel there.

What to do after cancellation

Cancellation is not complete until you have confirmation in writing and your payment method stops being charged.

Verify your cancellation within one week

Log back into your App Store, Google Play, or Nutrimate web account after three to five days. Your subscription should no longer appear in your active subscriptions list. If it still shows as active, contact customer support immediately and provide your cancellation screenshot as proof. Do not wait until your next billing cycle to investigate; catching the problem early gives you time to escalate if the company resists.

Monitor your payment method

Check your credit card or GCash statement for the next 30 days. Nutrimate should not appear on your next billing date. If a charge appears after you canceled, contact your bank or GCash immediately and dispute the transaction. Provide your cancellation screenshot as evidence. Most banks reverse unauthorized recurring charges within 5 to 10 business days. Meanwhile, contact Nutrimate support and demand a refund, referencing your cancellation date and proof.

Request a refund for post-cancellation charges

If Nutrimate charges you after your cancellation date, send a formal refund request to their support email. Include your cancellation confirmation, the date of the unauthorized charge, and the transaction ID from your bank statement. Ask for a refund to be credited within 14 days. If Nutrimate refuses, file a complaint with the Department of Trade and Industry (DTI) and your credit card issuer or GCash support. Tocancel recommends escalating quickly because the longer you wait, the harder it becomes to dispute the charge.

Refund policy and timeline

Nutrimate's refund terms are not always transparent on their website, but Philippine law gives you protection.

What you can expect from a refund

If you cancel before your next billing cycle starts, you should receive no further charges. If you cancel after a charge has been made but within the same billing period, Nutrimate may not offer a pro-rata refund for unused days. However, if the company charged you after you requested cancellation, you have a legal right to demand the full refund under the Consumer Act of the Philippines. File your complaint with the DTI if Nutrimate refuses to refund an unauthorized post-cancellation charge within 30 days of your request.

Timeline for refund processing

Bank refunds typically take 5 to 10 business days to appear in your account. GCash refunds often process within 1 to 3 business days. Keep your transaction ID and cancellation confirmation until the refund clears. If the money does not appear after 14 days, contact your bank or GCash support and escalate to the DTI if needed.

Common traps to avoid when canceling Nutrimate

Subscription companies often use deliberate obstacles to make cancellation harder than signup. Here are the traps Nutrimate users report most often.

Trap one: burying the cancellation button deep in settings

Nutrimate does not make cancellation obvious. You must navigate through multiple screens to find the "Cancel Subscription" option. The law requires that cancellation be as easy as signup. If you cannot find the button within three minutes of navigating the app or website, contact customer support and file a complaint with the DTI about the deliberately hidden cancellation mechanism.

Trap two: automatic free trial conversion

When you sign up for a free trial, Nutrimate automatically converts your account to a paid subscription when the trial expires. There is no second confirmation; the charge simply hits your payment method. Set a calendar reminder for at least two days before your trial ends to cancel on time. Do not rely on the company to remind you.

Trap three: no cancellation confirmation email

Some users report canceling through the app but receiving no confirmation email from Nutrimate. Without that email, you cannot prove you canceled. Always verify cancellation through your App Store or Google Play account, not just through the Nutrimate app. That official confirmation is your proof.

Trap four: reactivation without permission

Occasionally, users report that Nutrimate reactivates their subscription weeks after cancellation. If you see a new charge after confirming cancellation, dispute it immediately with your bank and file a complaint with the DTI. This behavior is illegal under the Consumer Act of the Philippines.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and protected.

Nutrimate cancellation address for formal complaints

If Nutrimate ignores your cancellation request or refuses to refund an unauthorized charge, you can send a formal cancellation notice and demand for refund to their registered business address. This creates an official record should you need to escalate to the Department of Trade and Industry.

Where to send your cancellation notice

Nutrimate's registered office address for postal cancellation notices and formal complaints is located in India. However, as a consumer in the Philippines, you have the right to file your complaint directly with the Department of Trade and Industry (DTI) at your regional office or through their online consumer complaint portal at www.dti.gov.ph. The DTI is the government body that enforces the Consumer Act of the Philippines and can force Nutrimate to honor your cancellation and issue refunds. Tocancel recommends contacting the DTI first; they have more leverage than an individual consumer sending a letter overseas.

Filing a complaint with the DTI

Visit the DTI website and complete their online complaint form, or visit your nearest regional DTI office in person. Provide your cancellation screenshots, confirmation emails, unauthorized charge evidence, and a detailed timeline of events. The DTI will investigate and contact Nutrimate on your behalf. This official complaint protects your rights and creates a legal record that strengthens your position if you need to dispute charges with your bank.

Summary and next steps

Canceling Nutrimate requires just three steps: navigate to your subscription settings, click "Cancel Subscription," and save the confirmation. The legal framework in the Philippines strongly favors you. The Consumer Act of the Philippines mandates that companies make cancellation easy, transparent, and free. If Nutrimate makes cancellation difficult, hides the button, or charges you after you cancel, that company is breaking the law.

Your action plan is straightforward. First, download or screenshot your fasting data if you want to keep it. Second, cancel through your App Store, Google Play, or web account and take screenshots of every step. Third, verify cancellation after five days and monitor your payment method for 30 days. If an unauthorized charge appears, dispute it with your bank and file a complaint with the DTI immediately. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. You have the same power. Take control of your recurring bills today.