Cancel Fjor Nutrition: Step-by-Step Guide

How to cancel Fjor Nutrition in new zealand and reclaim your money

Why you might cancel Fjor Nutrition and what your rights are

Fjor Nutrition (branded across iOS, Android, and web platforms as Fjor Health, Formula, or MyKeto) delivers subscription-based nutrition tracking and keto-focused meal planning. You may have signed up expecting straightforward access to diet tools, only to encounter confusing billing cycles, buried cancellation instructions, or unwanted renewals that drain your account. If that's your situation, you have legal recourse under New Zealand consumer law - and Tocancel is here to guide you through it.

The company sells through three separate channels: Apple App Store, Google Play Store, and direct web checkout. This fragmented structure means your cancellation path depends entirely on where you signed up. Each platform has different rules, billing authorities, and refund windows. Understanding which channel hosts your subscription is your essential first step.

How Fjor Nutrition operates across platforms

Fjor Nutrition does not manage all its own billing. When you subscribe via the Apple App Store, Apple holds your payment method and controls renewal. When you sign up through Google Play, Google manages your subscription. Only direct web signups go through Fjor's own payment processor. This means you may need to cancel in three different places, with three different processes, depending on where your accounts live.

Many New Zealand subscribers discover this fragmentation only when they try to cancel and find themselves bounced between support channels or unable to locate a clear cancellation button. That complexity is intentional from a business perspective - but it violates your right to transparent, simple cancellation under New Zealand's Fair Trading Act 1986 and Consumer Guarantees Act 1993.

Why cancellation often feels difficult

Subscription services rely on renewal revenue, and some operators deliberately obscure cancellation methods to maximize accidental recharges. Fjor Nutrition's multi-platform model amplifies this problem: you may cancel on one platform without realizing you still have an active subscription on another. Users report being charged repeatedly even after requesting cancellation, a pattern that triggers your right to dispute the charge and demand a refund.

The good news is that New Zealand law is on your side. You are entitled to clear cancellation processes, transparent billing, and immediate refunds for unauthorized charges. Tocancel has helped thousands of consumers in your situation assert these rights and recover their money.

Your consumer rights under new zealand law

New Zealand's legal framework gives you robust protections that many overseas subscription companies underestimate.

Consumer guarantees act 1993

This foundational law states that all goods and services supplied to you must be of acceptable quality, safe, and fit for purpose. If Fjor Nutrition's service is unavailable, faulty, or fails to deliver as advertised, you can cancel and demand a refund without waiting for your billing cycle to end. You do not need permission from the company - the law is on your side.

The Act also protects you if Fjor Nutrition fails to provide clear, upfront information about cancellation terms, charges, or renewal dates. If the company buried cancellation instructions or made the process unreasonably difficult to navigate, that is a breach of fair dealing. You can escalate to the Commerce Commission, New Zealand's consumer protection regulator, and cite this Act as your legal basis.

Your legal position: If the service doesn't work as promised or you cannot cancel easily, the company is in breach - not you.

Fair trading act 1986

This Act prohibits misleading, deceptive, or unconscionable conduct in trade. If Fjor Nutrition charged you without clear consent, continued billing after you cancelled, misrepresented refund eligibility, or hid cancellation terms in fine print, that is a breach. You can file a formal complaint with the Commerce Commission or pursue a claim through the Disputes Tribunal if the amount is under NZD 5,000.

Practical example: if you cancelled via email but Fjor continued charging your card without acknowledgment, that is deceptive conduct under this Act. Your bank can reverse those charges under chargeback rules, and you can claim damages through the Disputes Tribunal.

Your bank's chargeback protection

If Fjor Nutrition charges your card without authorization or continues billing after you cancel, your bank can reverse the transaction. You have up to 120 days from the charge date to initiate a dispute, though acting quickly strengthens your case. Contact your bank immediately with your cancellation emails, screenshots of charges, and any correspondence with Fjor.

Keep detailed records: save all email confirmations, billing screenshots, cancellation requests, and responses. These documents are your strongest evidence if you need to escalate to your bank, the Commerce Commission, or the Disputes Tribunal.

How to cancel Fjor Nutrition across all platforms

Your cancellation process depends on where you subscribed: Apple App Store, Google Play Store, or Fjor's web platform.

Cancel your Fjor Nutrition subscription through apple app store

If you signed up via iPhone or iPad, Apple manages your billing and renewal. Follow these steps to stop charges immediately.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap Fjor Nutrition, Fjor Health, Formula, or MyKeto (the name may vary).
4. Tap Cancel Subscription and confirm the cancellation.
   • Apple will show your final billing date. Note this for your records.
   • You will lose access at the end of the current billing period; prepaid credits do not carry forward.
5. Check your email for Apple's cancellation confirmation within minutes.
6. If you see a refund eligibility message, follow the link to request a refund (see Refund section below).

Apple typically confirms cancellation within one hour. If you see a charge after cancellation, contact Apple Support directly - they can refund unauthorized renewals up to 180 days old.

Cancel your Fjor Nutrition subscription through google play store

If you signed up via Android, Google Play manages your subscription and payment. These steps work on any Android device or a computer.

1. Open Google Play on your Android phone and tap your profile icon (top right).
2. Select Manage subscriptions.
3. Tap Fjor Nutrition, Fjor Health, Formula, or MyKeto.
4. Tap Cancel subscription and confirm.
   • Google will show your final billing date.
   • Access ends at the end of the current billing cycle.
5. Check your email for Google's cancellation confirmation.
6. If Google offers a refund for the last charge, accept it immediately (refund windows are limited).

Google processes cancellations instantly in the app. If you encounter a technical error, log into Google Play on a web browser (play.google.com) and repeat the steps - the browser version is often more reliable.

Cancel a web-based Fjor Nutrition subscription (direct billing)

If you signed up directly on Fjor Nutrition's website or through Formula or MyKeto branding, you are in a direct billing relationship with Fjor. Cancellation is more variable here because Fjor controls the process.

1. Log into your Fjor Nutrition account on the web platform.
2. Navigate to Account Settings or Subscription Management (location varies; look for "Billing," "Account," or "Manage Subscription").
3. Locate your active subscription and click the cancel or manage option.
   • If a cancel button appears, click it and confirm the cancellation.
   • If no self-serve option exists, note the company address and proceed to the email cancellation method below.
4. Save your cancellation confirmation page (screenshot or PDF) immediately.
5. Wait for an email confirmation from Fjor. If it does not arrive within 24 hours, send a follow-up email (see below).

If Fjor's website lacks a clear cancellation button or self-serve option, email their support team directly at the address provided in the Contact section below. Use the template in the Checklist section to ensure your request is formal and documented.

Email cancellation as a backup method

If you cannot locate a cancel button or the automated process fails, send a written cancellation email to Fjor Nutrition's support address. This creates a documented record that satisfies the Consumer Guarantees Act requirement for clear cancellation processes.

1. Draft an email with the subject: "Cancellation Request - [Your Email Address]"
2. Include your full name, email address, account number (if visible), and subscription start date.
3. State clearly: "I request immediate cancellation of my Fjor Nutrition subscription, effective today."
4. Request written confirmation of the cancellation.
5. Send to [email protected] or the address shown in your most recent billing email.
6. Keep a copy of your sent email and any response for your records.

Email cancellation is legally binding in New Zealand. If Fjor continues charging after your email cancellation request, that is unauthorized billing, and your bank can reverse the charges.

Refunds and what you are entitled to claim

Cancellation and refunds are separate actions under New Zealand law. You have the right to cancel immediately, but your refund eligibility depends on when you cancelled and why.

When Fjor Nutrition must refund you

You are entitled to a full or partial refund in these situations:

• The service was faulty, unavailable, or did not match the advertised description (Consumer Guarantees Act).
• You cancelled within a cooling-off window (if Fjor offered one; many do not).
• Fjor continued charging after you cancelled (unauthorized billing).
• You were charged without clear, upfront consent.
• The company failed to provide transparent cancellation information (breach of Fair Trading Act).

Apple and Google typically offer refunds for the last charge if you request them within 48 hours of renewal. Fjor's direct billing refund policy is less clear, which is why Tocancel recommends requesting a refund in writing and citing the Consumer Guarantees Act if the company refuses.

How to request a refund from Fjor Nutrition

1. Email Fjor's support team with the subject: "Refund Request - [Your Email]"
2. State your cancellation date, reason for cancellation, and the charge(s) you wish refunded.
3. Reference the Consumer Guarantees Act 1993 or Fair Trading Act 1986 if the service was faulty or billing was unclear.
4. Include screenshots of your charges and any email confirmations.
5. Request written confirmation of the refund amount and expected date.
6. If Fjor refuses or does not respond within 5 business days, escalate to the Commerce Commission (see Rights section).

Fjor may offer a partial refund or credit toward future services. Only accept this if you are satisfied; otherwise, insist on a full cash refund and cite the Consumer Guarantees Act if necessary. Do not accept store credit as a substitute for cash - you are entitled to money back, not locked-in future charges.

Escalating a refund dispute to the commerce commission

If Fjor refuses your refund request or ignores it, file a formal complaint with the Commerce Commission. This is a free process, and the Commission has enforcement power to compel refunds. You can lodge a complaint online at comcom.govt.nz or by phone.

Provide the Commission with all documents: your cancellation emails, billing statements, refund requests, and Fjor's responses. Cite the Consumer Guarantees Act or Fair Trading Act as the basis of your complaint. The Commission will investigate and may order Fjor to refund you and pay penalties for misconduct.

Common pitfalls and how to avoid them

Subscription cancellations often go wrong in predictable ways - but you can sidestep these traps with advance knowledge.

Cancelling on the wrong platform

Many users cancel on the app itself without realizing that the app is just a front end. If you subscribed via Apple App Store, cancelling inside the Fjor app does nothing - you must cancel through Settings > Subscriptions, where Apple manages renewals. The same applies to Google Play. Fjor may appear to acknowledge your in-app cancellation, but Apple or Google will still charge you at renewal.

Always cancel where the money comes from: Settings (Apple), Google Play (Android), or Fjor's account page (web billing). Confirm the cancellation with a screenshot and email. Do not rely on the app alone.

Assuming cancellation equals refund

Cancelling stops future charges, but it does not automatically refund past charges or your last renewal. You must request a refund separately, usually within 48 hours of the charge (for Apple and Google) or within 5 business days for Fjor's direct billing. If you do not ask, you do not receive.

The moment you cancel, immediately send a separate email requesting a refund for your most recent charge, citing the Consumer Guarantees Act. Be explicit: "I request a full refund of the NZD [amount] charged on [date]." This creates a documented trail.

Not keeping records

Cancellation disputes hinge on evidence. If you cannot prove you sent a cancellation request or that Fjor continued charging afterward, the burden falls on you to dispute the charge with your bank - and banks often side with the merchant if documentation is thin.

Screenshot every cancellation confirmation page, save every email you send and receive, and note the date and time of each action. If you phone Fjor's support, follow up with an email summarizing the conversation. This creates a paper trail that protects you and strengthens any complaint to the Commerce Commission or Disputes Tribunal.

Ignoring unauthorized charges post-cancellation

If Fjor charges you after you cancel, do not assume it is a glitch or that asking nicely will resolve it. Contact your bank immediately and initiate a chargeback dispute. You have 120 days to do this, but acting within 30 days is far stronger. Provide your bank with your cancellation email and screenshots of the unwanted charges.

While your bank investigates, file a formal complaint with the Commerce Commission citing unauthorized billing under the Fair Trading Act. This dual approach maximizes your chances of a full refund and may result in penalties against Fjor for deceptive conduct.

Pricing and subscription tiers at Fjor Nutrition

Fjor Nutrition's pricing varies by platform and region, and renewal dates matter for refund eligibility. Below is a summary of typical subscription costs; your actual charges depend on your account setup and currency.

Costs are approximate and subject to exchange rates. Your actual renewal date appears in your account settings or billing email. Check this date immediately after signing up - this is your cancellation deadline if you want to avoid the next charge.

After you cancel: what happens next

Cancellation is not the end of your interaction with Fjor Nutrition - follow these steps to ensure a clean break.

Verify your cancellation status

Within 24 hours of cancelling, log back into your account (Apple, Google, or Fjor web) and confirm that the subscription no longer appears as "active" or "renewing." If it still shows as active, your cancellation did not go through. Cancel again immediately.

For Apple and Google, navigate back to the subscription page to double-check the status. For Fjor web accounts, log in and check Account Settings. If the subscription persists, try cancelling via email to create a backup record.

Monitor for unwanted charges

Watch your bank statement or credit card for the next 30 days after your cancellation date. If a charge appears after you cancelled, your cancellation failed or Fjor ignored your request. Contact your bank immediately and flag it as an unauthorized charge. Provide your cancellation email or screenshot as evidence.

If you cancelled through Apple or Google, also contact their support team directly - they can refund unwanted renewals and investigate whether Fjor is billing improperly.

Preserve your evidence

Save your cancellation confirmation, refund correspondence, and final billing statements for at least one year. If a dispute arises, you will need these to prove you cancelled and to support any chargeback claim.

Consider taking a screenshot of your subscriptions page after cancellation, dated and with your name visible. This proves the account is no longer active and demonstrates your diligence if you later need to defend yourself against claims that you still owe fees.

When to escalate and whom to contact

If cancellation stalls or Fjor refuses to refund you, escalate through official channels. Tocancel recommends this three-tier approach.

Tier 1: direct contact with Fjor Nutrition

Send a formal cancellation and refund request via email (template provided in the Checklist section below). Allow 5 business days for a response. If Fjor acknowledges and processes your request, the matter is resolved.

If Fjor ignores your email or refuses your refund claim, move to Tier 2.

Tier 2: chargeback via your bank

Contact your bank and dispute the Fjor charge as unauthorized. Provide your cancellation email, screenshots, and the dates of unwanted charges. Your bank will initiate an investigation and typically reverse the charge within 5-10 business days. Fjor will have a chance to respond, but your cancellation email is strong evidence in your favor.

While the bank investigates, move to Tier 3.

Tier 3: commerce commission complaint

File a formal complaint with the Commerce Commission online (comcom.govt.nz) or by phone. Describe the issue: unclear cancellation process, unauthorized billing, or refusal to refund. Cite the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Attach all documentation: emails, screenshots, billing statements, and your cancellation requests.

The Commission has enforcement power and can order Fjor to refund you and pay penalties. This is a free service and often results in faster resolution than bank chargebacks alone.

Checklist: steps to cancel Fjor Nutrition safely

Use this checklist to ensure nothing is missed.

• Note your subscription start date and next renewal date from your account or billing email.
• Identify which platform hosts your subscription: Apple App Store, Google Play, or Fjor web billing.
• Cancel on the correct platform using the step-by-step instructions above.
• Screenshot your cancellation confirmation page immediately.
• Wait for an email confirmation and save it.
• Send a separate email requesting a refund for your most recent charge, citing the Consumer Guarantees Act.
• Monitor your bank account for 30 days to ensure no further charges appear.
• If an unauthorized charge occurs, contact your bank within 120 days.
• If Fjor refuses to refund or ignores your request, file a Commerce Commission complaint within 6 years (statute of limitations).
• Keep all documentation for at least one year.

Contact Fjor Nutrition and how to reach consumer protection agencies

Below are the key contact points for cancellation, refunds, and escalation.

Fjor Nutrition support (direct web billing)

Email: [email protected] (primary)

Mailing address: Fjor Nutrition Inc., [Corporate address in the United States - confirm via your billing statement or account page]

Website: fjorhealth.com or similar (varies by app branding)

Note: Fjor does not maintain a New Zealand office. All correspondence may be routed to their U.S. headquarters. Email is your fastest and most documented channel.

Apple app store support

If you subscribed via Apple, contact Apple Support directly for refunds or cancellation issues.

Website: support.apple.com/contact

Phone: 0800 046 046 (New Zealand toll-free)

Google play support

If you subscribed via Google Play, contact Google's support team.

Website: support.google.com/googleplay

Email: [email protected]

New zealand commerce commission (escalation)

File a complaint about misleading billing, refusal to refund, or unclear cancellation processes.

Website: comcom.govt.nz

Phone: 0800 943 600 (New Zealand toll-free)

Email: [email protected]

Disputes tribunal (claims up to NZD 5,000)

If you cannot resolve the issue with Fjor or the Commerce Commission, and the amount is under NZD 5,000, you can file a claim with the Disputes Tribunal.

Website: disputes.govt.nz

Phone: 0800 233 222 (New Zealand toll-free)

Summary: you have the power to cancel and recover your money

Fjor Nutrition's multi-platform structure, unclear cancellation processes, and overseas base make cancellation confusing - but your legal rights are clear and strong. New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you from unfair billing, deceptive conduct, and hidden cancellation terms. You can cancel immediately, demand refunds for faulty service or unauthorized charges, and escalate to the Commerce Commission if the company refuses to comply.

The key is documentation. Cancel on the correct platform, screenshot your confirmation, send a refund email, and keep records. If Fjor ignores you, your bank and the Commerce Commission are powerful tools that companies respect. You do not need to accept poor service or unwanted charges just because Fjor is based overseas.

Tocancel has guided thousands of New Zealand consumers through exactly this process. By following the steps in this guide, you will reclaim your account, stop the charges, and recover your money under law. The company cannot hide behind app stores or overseas registration - your rights are enforceable, and Tocancel is here to ensure you know how to use them. Start by identifying your subscription platform and cancel today.