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Cancel Easy Walking: The Complete Guide
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How to cancel Easy Walking and get your money back: the complete new zealand guide
What is Easy Walking
Easy Walking is a subscription-based mobile app designed to guide you through walking and movement programmes. You likely subscribed through either the Apple App Store or Google Play, though the company offers minimal public information about its operations or support channels. If you've decided to cancel, Tocancel is here to walk you through your rights and the exact steps you need to take to stop those recurring charges.
Where Easy Walking operates
Easy Walking distributes its service as a mobile application on iOS and Android platforms. The company maintains limited contact details in New Zealand, and direct support channels are difficult to locate online. This opacity is precisely why Tocancel exists: to help New Zealand consumers navigate subscriptions that companies make deliberately hard to cancel, and to remind you that you have legal protections regardless of how hidden the cancellation process appears.
How the service works
Easy Walking operates as a recurring subscription that renews automatically at regular intervals unless you actively cancel it. Your payment method-whether credit card or platform billing through Apple or Google-charges you repeatedly without requiring you to take action each time. Many users don't realise that simply deleting the app from your phone or closing your account within the app itself does not stop these automatic charges. This friction is intentional, but Tocancel empowers you to overcome it by showing you exactly where cancellation actually happens.
Your consumer rights in new zealand
New Zealand consumer law gives you powerful protections when cancelling subscriptions, and understanding these rights shifts the balance firmly in your favour.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, you have the legal right to expect any service you pay for to be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Easy Walking has failed to deliver as promised-if the app crashes regularly, doesn't function as described, or continues charging you after you've cancelled-you can lodge a formal complaint with the Commerce Commission and pursue a refund. Your legal position is clear: if the service doesn't work, you have a right to compensation. When cancelling through Tocancel's guidance, document any service failures in writing; this evidence strengthens your hand if you need to escalate.
Unfair contract terms under the fair trading act
The Fair Trading Act 1986 protects you from unfair contract terms, including those designed to make cancellation deliberately harder than subscription. If Easy Walking's cancellation process is intentionally obscured, if cancellation windows are impossibly short, or if the company hides its contact details to prevent you from cancelling, these practices may breach the law. Auto-renewal traps are increasingly targeted by the Commerce Commission as unfair practices. Keep a record of how much time you spent searching for cancellation instructions; this log becomes powerful evidence if you need to complain to the regulator.
How to cancel Easy Walking by platform
Your cancellation method depends entirely on where you purchased your subscription. Follow the correct platform pathway to avoid delays and protect your refund eligibility.
Cancel Easy Walking via the apple app store
If you subscribed through your iPhone or iPad, Apple manages your subscription directly. You must cancel through Apple's own settings, not through the Easy Walking app itself, because the app cannot process cancellations.
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select Subscriptions from the menu that appears.
- Find Easy Walking in your list of active subscriptions.
- Tap Easy Walking and then select Cancel Subscription.
- If you see an option to Manage Subscription instead, tap that first, then look for the cancel option.
- Confirm your cancellation when the system prompts you.
- Critical step: Screenshot the cancellation confirmation screen immediately for your records. This proof protects you if Apple later disputes your cancellation or charges you again.
- Timing note: You must cancel at least 24 hours before your renewal date, or Apple will charge you again. Check your renewal date before you start the cancellation process.
- You retain access to Easy Walking until the end of your current billing period, which you have already paid for. After that date, your subscription ends completely.
Cancel Easy Walking via google play
If you subscribed through an Android phone or tablet, Google Play manages your subscription. Cancellation happens within Google Play settings, not within the Easy Walking app itself.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions.
- Find and tap Easy Walking in your subscriptions list.
- Select Cancel subscription.
- Google will ask you why you're cancelling. You can skip this or provide feedback; your answer doesn't affect the cancellation.
- Confirm the cancellation when prompted.
- Important: Take a screenshot of the cancellation confirmation page for your records.
- Access period: You can use Easy Walking until the end of your current billing cycle. After that date, the app will no longer function for you.
If Easy Walking has direct billing
In rare cases, Easy Walking may charge you directly rather than through Apple or Google. If you've been paying Easy Walking directly via credit card or bank account, you should also attempt to cancel through your bank or credit card provider. Contact your bank's fraud or dispute team and ask them to block recurring charges from Easy Walking. This step protects you even if the company ignores your cancellation request through Tocancel's process.
What happens after you cancel
Cancellation doesn't end instantly; understanding the timeline helps you track what to expect.
Your access period after cancellation
Once you cancel Easy Walking, you retain full access to the app until the end of your current billing period. If your renewal date is 15 March and you cancel on 1 March, you can use Easy Walking until 15 March at no extra cost. After your billing period ends, the app will no longer unlock premium features or allow you to use the service. You will not be charged again after this date.
Refunds for unused time
Apple and Google do not automatically refund unused time after cancellation. However, under the Consumer Guarantees Act, you have the right to request a refund if you didn't use the service or if the service failed to meet acceptable standards. If Easy Walking charged you but the app was broken or unusable, contact Apple or Google directly and request a refund citing service failure. Tocancel recommends being specific: describe the fault (crashes, features missing, etc.) and include the dates you experienced problems. Apple and Google often grant refunds within 7-14 days if you provide clear evidence of service failure.
Confirming the cancellation
After cancellation, check your subscriptions list again after 24 hours. Easy Walking should no longer appear in your active subscriptions. If it still shows as active, repeat the cancellation process immediately and contact your payment platform's support team. Keep all confirmation emails and screenshots; these form the evidence trail Tocancel recommends when escalating complaints.
Refunds and payment recovery
Your refund rights depend on when you cancelled and why.
Timing and refund eligibility
If you cancel before your renewal date, you will not be charged at that renewal. Apple and Google do not refund the most recent charge automatically; the cancellation only stops future charges. However, if you cancelled within 48 hours of being charged and you haven't yet used the app significantly, Apple and Google often grant refunds if you request them. Contact your payment platform directly and explain that you cancelled within 48 hours and request a goodwill refund. Include your cancellation screenshot as proof.
Refunds for service failure
If Easy Walking failed to work properly-the app crashed, core features were missing, or the service didn't match the description-you have a legal right to a refund under the Consumer Guarantees Act. Document the fault with screenshots or video if possible. Contact Apple or Google support, explain the service failure, and request a refund. Reference the Consumer Guarantees Act 1993 in your request; mentioning the law significantly increases approval rates. Tocancel has helped thousands of consumers recover money this way by following this exact approach.
| Scenario | Your refund right | Action |
|---|---|---|
| Cancelled within 48 hours of charge | Request goodwill refund | Contact Apple or Google, provide cancellation proof |
| App crashed or didn't work | Refund under Consumer Guarantees Act | Document the fault, contact platform with evidence |
| Charged after cancellation confirmed | Full refund plus compensation | Escalate to Commerce Commission if platform refuses |
| Unused current billing period | No automatic refund, but can request | Request based on service quality; may be approved |
Common mistakes when cancelling Easy Walking
Cancelling a subscription can feel stressful, especially when the company makes the process unclear. Avoiding these pitfalls protects your money and your legal position.
Deleting the app instead of cancelling
The single most common mistake is deleting Easy Walking from your phone and assuming the subscription has ended. Deleting the app does nothing; Apple and Google will still charge you at your renewal date. Subscription cancellation must happen in your payment platform's settings (Apple Settings or Google Play), not in the app itself. Before you delete Easy Walking, confirm that it no longer appears in your active subscriptions list.
Cancelling during a free trial
If you signed up for a free trial, cancelling immediately still protects you. Don't wait until the trial ends; cancel right away through your payment platform. This prevents you from being charged if the free trial period is ambiguous or if Easy Walking's terms change. Screenshot the cancellation confirmation, and check your subscriptions list again after 24 hours to confirm the trial no longer appears.
Missing the renewal date
If you forget to cancel before your renewal date, you will be charged. Check your renewal date before you begin cancellation. If you miss it and are charged, contact your payment platform immediately and request a refund based on service failure or within the 48-hour goodwill window. Tocancel recommends setting a calendar reminder two weeks before your renewal date as a safety net.
Not keeping proof of cancellation
If Easy Walking continues charging you after you've cancelled, you need evidence that you cancelled. Screenshot the cancellation confirmation screen immediately. Without this proof, your payment platform may assume you're still an active subscriber. Keep screenshots, confirmation emails, and a written record of the date and time you cancelled.
Escalation: what to do if Easy Walking ignores your cancellation
If Easy Walking continues to charge you after you've cancelled through your payment platform, you have clear legal remedies.
Step one: contact your payment platform
If you're still being charged after cancellation, contact Apple or Google immediately. Provide your cancellation screenshot and explain that charges continued. Your payment platform has the authority to reverse fraudulent charges and block Easy Walking from charging you in future. Apple and Google take this seriously and usually resolve disputes within 7-14 days.
Step two: dispute the charge with your bank
If your payment platform doesn't resolve the issue, contact your bank or credit card provider. Explain that you cancelled your subscription but continued to be charged without authorisation. Your bank can dispute the charges and recover your money. This process is your legal right under the Payment Card Industry rules and New Zealand banking standards.
Step three: lodge a complaint with the commerce commission
If you've cancelled but Easy Walking continues to charge you, and neither Apple, Google, nor your bank resolves it, lodge a formal complaint with the Commerce Commission. The Commerce Commission investigates unfair contract practices and deceptive billing, and can take action against companies that ignore cancellation requests. Visit www.comcom.govt.nz to file a complaint. Reference the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 in your complaint. Tocancel recommends including all evidence: cancellation screenshots, payment statements showing unauthorised charges, and records of your attempts to resolve the issue.
Before you cancel: should you really leave Easy Walking
Take a moment to evaluate whether cancellation is truly the right choice for you.
Reasons to cancel Easy Walking
You should cancel if you're not using the app, if it crashes regularly or doesn't work as promised, if you've found a better alternative, or if you simply can't afford it. Your money belongs to you, and you should only pay for services that deliver real value. If Easy Walking promised guided walks but delivers broken features, cancellation is the right decision. If you signed up for a free trial and the company didn't make the renewal terms clear, cancellation protects you.
Reasons you might pause instead of cancel
Some subscription apps let you pause your subscription rather than cancel it completely. This option preserves your account and settings while stopping charges for a set period. Check whether Easy Walking offers a pause option through your payment platform. If you might return to the app later, pausing could save you from re-entering all your profile information.
| Situation | Recommendation |
|---|---|
| App crashes, features missing, or not working | Cancel immediately |
| Not using the app but might return | Pause if available, otherwise cancel |
| Found a better walking app | Cancel and switch |
| Can't afford the subscription | Cancel without delay |
| Free trial ending and unsure about value | Cancel before the trial ends |
Your cancellation checklist
Use this checklist to ensure you've completed every step correctly and protected yourself legally.
- Note your renewal date before you start cancellation. You must cancel before this date to avoid another charge.
- Access your payment platform settings. Go to Apple App Store settings or Google Play Store (not the Easy Walking app).
- Navigate to subscriptions and find Easy Walking in your active list.
- Tap Cancel Subscription and confirm the cancellation when prompted.
- Screenshot the cancellation confirmation screen immediately. This is your proof if Easy Walking charges you again.
- Wait 24 hours and check your subscriptions list again. Easy Walking should no longer appear as active.
- Mark your calendar for the end of your current billing period. After this date, you will no longer have access to the app and should not be charged.
- Monitor your payment method for the next 4-6 weeks. If Easy Walking charges you after cancellation, contact your payment platform immediately with your screenshot.
- Keep all evidence: screenshots, confirmation emails, payment statements. You may need these if you escalate to the Commerce Commission.
Key takeaway and next steps
Cancelling Easy Walking is straightforward when you know your rights and follow the correct platform pathway. Your legal position in New Zealand is strong: the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you from hidden cancellation traps and auto-renewal fraud. You are not locked in, and you have every right to cancel immediately if the service no longer serves you.
Follow the steps in this guide, screenshot your cancellation confirmation, and monitor your payment method for the next billing cycle. If Easy Walking continues to charge you after cancellation, contact your payment platform and then your bank. If the company ignores these formal requests, escalate to the Commerce Commission at www.comcom.govt.nz. Tocancel has helped thousands of consumers cancel subscriptions by providing clear, actionable steps grounded in New Zealand consumer law. Your money, your choice: you can cancel with confidence.