Cancel Waking Up: The Right Way

How to cancel Waking Up in new zealand and reclaim your money

Why you might want to cancel Waking Up

Waking Up is a meditation and mindfulness subscription service delivering guided lessons, daily meditations, and structured courses through both mobile app and web platform. You gain access to content created by the Waking Up team, ranging from foundational breathing exercises to advanced contemplative practices. The service operates as a recurring subscription, available through the Apple App Store, Google Play Store, and direct purchase on wakingup.com.

If the service no longer fits your routine, budget, or wellness goals, you have the right to cancel without penalty or unnecessary friction. Tocancel exists to help you navigate this process smoothly and keep what you've already paid for.

Common reasons subscribers cancel

Life changes quickly. You might discover meditation isn't sustainable alongside your schedule, or you've found another app that resonates better with your approach. Some subscribers cancel after completing core courses and feel they've reached a natural stopping point. Others need to tighten their budget and reassess discretionary spending during uncertain times.

Whatever your reason, your right to cancel remains the same: straightforward and without hidden obstacles.

What Waking Up costs in new zealand

Billing amounts vary depending on whether you subscribed directly via wakingup.com, through the Apple App Store, or via Google Play Store. Your receipt or account dashboard shows your exact tier and next billing date.

Your consumer rights in new zealand

Under the Consumer Guarantees Act 1993 (CGA), you have legal protections that apply to all subscription services, including Waking Up.

What the law guarantees you

Your legal position is clear: the Consumer Guarantees Act 1993 gives you the right to cancel recurring subscriptions, especially if the service fails to deliver as described or if billing errors occur. If Waking Up doesn't provide the meditation content promised, contains technical faults preventing access, or charges you incorrectly, you're entitled to a remedy including refund, credit, or replacement service.

This protection applies regardless of whether you subscribed via the Waking Up website, Apple App Store, or Google Play Store. Each platform has its own cancellation process, but your underlying consumer rights remain identical.

The Commerce Commission (comcom.govt.nz) and Consumer NZ (consumer.org.nz) both enforce these rights. If Waking Up refuses a legitimate cancellation or refund request, you can escalate your complaint to either organisation free of charge.

How tocancel helps protect your rights

Tocancel recommends keeping records of your subscription purchase, any billing invoices, and correspondence with Waking Up regarding cancellation or refunds. These documents become crucial if you need to lodge a formal complaint or dispute. Tocancel also guides you through each platform's cancellation process step-by-step, so you don't accidentally trigger another billing cycle.

Store your cancellation confirmation email in a folder you can access later, should you need evidence that you cancelled on time.

How to cancel Waking Up on iOS

If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not within the Waking Up app itself.

Step-by-step cancellation on apple devices

1. Open the Waking Up app on your iPhone or iPad.
   • Locate the menu icon (three horizontal lines) at the bottom right of the screen.
   • If you do not see this icon, tap your profile picture or avatar in the top corner.
2. Tap the menu icon, then select Settings.
   • Scroll to the section labelled Subscription or Account.
   • You should see your current plan and billing date.
3. Note your next billing date before proceeding.
   • Cancellation takes effect after your current billing cycle ends, meaning you retain access until that date.
   • If you cancel on 15 March and your next charge is 20 March, you lose access on 20 March.
4. Select Cancel Subscription or Manage Subscription.
   • The app will direct you to Apple's settings or the Apple App Store subscription manager.
5. Confirm cancellation when prompted.
   • Apple may ask you to confirm a second time or select a reason for cancellation.
   • Complete this step; do not simply close the prompt.
6. You will receive an email confirmation from Apple.
   • Save this email in a dedicated folder as proof of cancellation.
   • If you do not receive this email within 2 hours, log into appleid.apple.com and verify cancellation directly.

Why cancellation happens through apple, not Waking Up

Apple controls all in-app subscription cancellations for App Store purchases. Waking Up cannot cancel your subscription directly through their app because Apple's system prevents this. This architecture is designed to reduce accidental cancellations, but it also means you must navigate Apple's own interface rather than Waking Up's. Tocancel recommends cancelling immediately after a billing date if possible, giving yourself the longest window before the next charge.

Pro tip: do not delete the Waking Up app without first cancelling your subscription. Deleting the app does not cancel your subscription; Apple will still charge you on your renewal date.

How to cancel Waking Up on android

Android users who subscribed through the Google Play Store must cancel via Google's subscription management interface.

Step-by-step cancellation on android devices

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon at the top right of the screen.
2. Select Manage subscriptions from the dropdown menu.
   • You will see a list of all active subscriptions linked to your Google account.
3. Find Waking Up in the list and tap it.
   • The subscription details page opens, showing your plan, billing date, and renewal price.
4. Tap Cancel subscription at the bottom of the page.
   • Google will ask you to confirm and may offer you a retention discount or incentive.
   • You do not have to accept any alternative offer; select Cancel again if needed.
5. Confirm your cancellation reason (optional).
   • Google may ask why you're cancelling; you can skip this step.
   • Tap Cancel subscription or Confirm to complete the process.
6. You will receive an email confirmation from Google Play.
   • Save this email as your proof of cancellation.
   • Your Waking Up access remains active until your current billing cycle ends.

Do not cancel through the Waking Up app alone

Cancelling your Waking Up account within the app itself does not cancel your Google Play subscription. The two are separate. Even if you delete your Waking Up account, Google will continue charging you unless you cancel the subscription through Google Play Store's subscription manager. Therefore, always cancel through Google Play Store first, then-if desired-delete your account within the Waking Up app.

How to cancel Waking Up if you subscribed directly on wakingup.com

If you subscribed directly through the Waking Up website rather than via Apple App Store or Google Play Store, your cancellation process differs slightly.

Step-by-step cancellation via the website

1. Visit wakingup.com and log into your account.
   • Use the email address and password you created during sign-up.
2. Navigate to your account settings or subscription page.
   • This is usually found under Account, Profile, or Settings after logging in.
   • Look for a section labelled Billing, Subscriptions, or Membership.
3. Review your current subscription details and next billing date.
   • Note this date; cancellation takes effect after your current billing cycle ends.
4. Select Cancel Subscription or Manage Subscription.
   • The website will ask you to confirm and may ask your reason for cancellation.
5. Confirm cancellation when prompted.
   • Do not navigate away from this page until you see a confirmation message.
6. You will receive an email confirmation from Waking Up or their payment processor.
   • Save this email immediately as proof of cancellation.
   • Your subscription will remain active until the end of your billing cycle.

Contact Waking Up directly if the website cancellation fails

If the website's subscription page does not load or the cancel button does not respond, you can contact Waking Up directly to request manual cancellation. Send an email to [email protected] with your account email address, full name, and cancellation request. Include the phrase "I request cancellation of my Waking Up subscription effective immediately" to make your intent clear.

Waking Up's terms of service confirm they accept termination notices via electronic mail to this address. Tocancel recommends sending this email from the email address associated with your account and saving the confirmation receipt. If you do not receive a response within 5 business days, escalate to the Commerce Commission (comcom.govt.nz).

What happens after you cancel

Cancellation does not mean immediate loss of access. Understanding the transition period protects you from accidental charges and ensures you know when your service ends.

Your access after cancellation

Once you successfully cancel, Waking Up remains active until the end of your current billing cycle. For example, if you cancel on 10 March and your next charge was scheduled for 20 March, you retain full access until 19 March at 23:59 GMT. On 20 March, your account downgrades to the free tier (if available) or access terminates entirely.

No refund is issued for the unused portion of your current billing cycle unless you cancel within a specific window (usually 14 days of the charge date, depending on platform). This policy is standard across subscription services and complies with Consumer Guarantees Act 1993 requirements.

How to verify cancellation was successful

Check your email for a confirmation message from Apple, Google, Waking Up, or their payment processor within 2 hours of cancellation. Log back into your subscription manager (Apple App Store, Google Play Store, or wakingup.com) after 24 hours and verify that your subscription no longer appears as active or that the renewal status shows "Cancelled".

If you see "Expires on [date]" instead of "Active", your cancellation is confirmed. If the subscription still shows as active or you receive another billing notification, contact Tocancel's support team immediately-this indicates the cancellation did not process.

Refunds and billing corrections

Your entitlement to a refund depends on when you cancelled, what platform you used, and whether billing errors occurred.

Standard refund windows

How to request a refund in new zealand

If you believe you're entitled to a refund, act promptly. First, contact the platform or Waking Up directly with your subscription details and cancellation date. For Apple App Store refunds, visit reportaproblem.apple.com, select your Waking Up charge, and request a refund. For Google Play Store, open the app, find the charge, and select "Request refund". Include a clear reason: "I cancelled my subscription within 14 days and request a refund for the unused portion" or "The service was unavailable and did not meet my expectations."

If the platform declines your refund and you believe the refusal violates the Consumer Guarantees Act 1993, contact the Commerce Commission (comcom.govt.nz) or Consumer NZ (consumer.org.nz). Both organisations handle disputes free of charge and can compel Waking Up or the platform to issue a refund if your claim has merit.

Tocancel advises saving all billing receipts, cancellation confirmation emails, and any correspondence with Waking Up, Apple, or Google. These documents strengthen your refund claim if escalation becomes necessary.

Common mistakes when cancelling

Cancellation feels simple, but small missteps can leave you paying for services you no longer use. Avoid these pitfalls by following this guide carefully.

Mistake 1: deleting the app without cancelling the subscription

This is the most expensive error subscribers make. Deleting Waking Up from your phone does not cancel your subscription. Apple and Google continue charging your payment method on the renewal date, even though the app is no longer on your device. If you haven't logged into your account for months, you may not realise charges are still occurring.

Solution: Cancel your subscription first through the platform's subscription manager, then delete the app if desired.

Mistake 2: cancelling through the app instead of the platform

If you subscribed via Apple App Store or Google Play Store, cancelling within the Waking Up app itself does not terminate your subscription. The subscription lives in Apple or Google's system, not in Waking Up's app. You must cancel through the respective platform's subscription manager.

Solution: For iOS, open Settings > Subscriptions and cancel there. For Android, open Google Play Store > Subscriptions and cancel there. Do not rely on buttons within the Waking Up app.

Mistake 3: not saving your cancellation confirmation

Email confirmations are your proof of cancellation. If Waking Up or the platform charges you again after cancellation and claims you never cancelled, your confirmation email is the evidence that protects you. Subscribers who delete these emails or lose track of them struggle to dispute incorrect charges later.

Solution: Save every cancellation confirmation email to a dedicated folder and take a screenshot as backup.

Mistake 4: cancelling too late in the billing cycle

If your next billing date is 20 March and you cancel on 19 March, you will still be charged on 20 March. Your cancellation takes effect after that charge. Cancelling immediately after a billing date gives you the longest window before the next charge.

Solution: Check your next billing date before cancelling. If it's imminent, cancel anyway, then request a refund for the unwanted cycle if eligible.

After cancellation: what comes next

Cancellation is complete, but a few post-cancellation steps ensure you avoid future billing surprises and protect your consumer rights.

Monitor your billing for recurring charges

After cancellation, monitor your credit card or payment method for any Waking Up or related charges. Set a calendar reminder for the day after your access was supposed to end (e.g., if access ends 20 March, check on 21 March). Review your bank statement within 30 days to confirm no unexpected charges appeared.

If you see a charge after cancellation, screenshot it, note the date and amount, and contact the platform's billing support immediately. Explain that you cancelled on [date] and should not have been charged. Most platforms issue automatic refunds for erroneous post-cancellation charges within 5-10 business days.

Request deletion of your account data if desired

Cancelling your subscription does not automatically delete your Waking Up account or personal data. If you wish to remove your profile, meditation history, and email from Waking Up's servers, log into your account and look for a Delete Account or Data Deletion option in Settings. If none exists, email [email protected] with your request and account email address.

Under New Zealand's Privacy Act 2020, Waking Up must delete your personal data within a reasonable timeframe (usually 30 days) unless they have a legal reason to retain it. Tocancel recommends requesting confirmation of deletion via email so you have proof they processed your request.

Escalation: what to do if Waking Up refuses to cancel

Rarely, Waking Up or the platform may refuse a legitimate cancellation request or claim they never received it. You have legal remedies.

Step 1: escalate within the platform

If Apple, Google, or Waking Up claims they cannot process your cancellation, request to speak with a supervisor or escalation team. Explain clearly: "I submitted a cancellation request on [date]. I have confirmation email [include date/time]. Please cancel my subscription immediately and provide written confirmation."

Most disputes resolve at this stage within 2-5 business days.

Step 2: file a complaint with the commerce commission

If the platform or Waking Up refuses to cancel after your escalation, lodge a formal complaint with the Commerce Commission (comcom.govt.nz). You can file online or by post. Include copies of your cancellation request, confirmation emails, and billing records showing charges after your requested cancellation date.

The Commerce Commission investigates for free and can compel Waking Up to issue refunds or cancel subscriptions in violation of the Consumer Guarantees Act 1993. This process typically takes 4-8 weeks but is effective.

Step 3: seek advice from consumer NZ

Consumer NZ (consumer.org.nz) offers free advice on subscription disputes and can advocate on your behalf if needed. Call them or submit your case online. They provide guidance specific to your situation and can advise whether you have grounds for legal action if the Commerce Commission's investigation does not resolve the issue.

Tocancel recommends contacting Consumer NZ early if you suspect Waking Up is acting in bad faith, such as by claiming your cancellation request was "lost" despite email confirmation.

Comparison: cancelling vs. keeping your Waking Up subscription

Before you cancel, consider whether keeping Waking Up serves your long-term wellness goals or represents wasteful spending. Use this comparison to decide.

If you're on a tight budget but value meditation, cancelling and using free apps (Insight Timer, Headspace free tier) temporarily is perfectly acceptable. Your wellbeing comes first; Waking Up will remain available if you decide to re-subscribe later.

How to contact Waking Up for cancellation support

If you encounter any issues cancelling through the app, platform, or website, Waking Up provides direct contact options:

When contacting Waking Up, include your account email address, subscription plan, and the date you requested cancellation. Keep your message brief and professional: "I request cancellation of my Waking Up subscription effective immediately. Please confirm when this has been processed." Include any relevant order numbers or receipt details.

Tocancel emphasises that legitimate cancellation requests must be processed within 5-10 business days. If Waking Up does not respond or refuses without legal justification, escalate to the Commerce Commission immediately.

Final steps: your cancellation checklist

Use this checklist to ensure you've cancelled successfully and protected your consumer rights:

• You have identified which platform you subscribed through (Apple App Store, Google Play Store, or wakingup.com directly).
• You have logged into the correct subscription manager (Apple Settings, Google Play Store, or wakingup.com account).
• You have noted your next billing date and confirmed cancellation takes effect after that date.
• You have selected "Cancel Subscription" and confirmed the action when prompted.
• You have received a cancellation confirmation email and saved it to a dedicated folder.
• You have taken a screenshot of the confirmation email as a backup.
• You have set a calendar reminder to check your bank statement 5 days after your access expires.
• You will monitor your payment method for unwanted charges over the next 60 days.
• You have saved this guide or Tocancel's contact information in case you need support disputing a post-cancellation charge.

Summary: your next steps

Cancelling Waking Up in New Zealand is straightforward when you follow the correct process for your platform. Whether you subscribed via Apple App Store, Google Play Store, or directly through wakingup.com, your cancellation takes effect at the end of your current billing cycle, giving you full access until that date.

Your consumer rights under the Consumer Guarantees Act 1993 protect you from unwanted charges and ensure you can request refunds if billing errors occur or services fail to meet expectations. If Waking Up or any platform refuses a legitimate cancellation or refund request, the Commerce Commission and Consumer NZ both enforce your rights free of charge.

Tocancel has helped thousands of consumers navigate subscription cancellations across health, wellness, and entertainment services. Whether you encounter technical barriers, billing disputes, or unclear policies, Tocancel's step-by-step guides ensure you cancel confidently and retain proof of your action. Visit tocancel.com today to access support for Waking Up cancellation and dozens of other services. Your money, your choice, your control-Tocancel makes sure you keep it that way.