Cancel Evolve You: The Right Way

How to cancel Evolve You and reclaim your fitness budget

What is Evolve You

Evolve You is a subscription fitness app that delivers personalised workout programs, progress tracking and coaching directly to your phone or web browser. The company behind it, Evolve You App Limited, operates from the United Kingdom and sells subscriptions through its own website, the Apple App Store and Google Play Store. Your access to all workouts, features and coaching depends entirely on maintaining an active subscription. In New Zealand, you pay in NZD (New Zealand dollars) and your billing continues automatically until you actively cancel.

The platform where you signed up determines how your billing works, when you renew and how refunds are handled. This matters because cancellation steps differ depending on whether you subscribed through Evolve You's website, Apple or Google Play. Deleting the app from your phone does not cancel your subscription; you must go through the official cancellation process on the platform where you originally signed up.

How Evolve You delivers the service

Once you subscribe, you download the app or log in via the web portal. You gain immediate access to fitness content and can track your progress within the app dashboard. Your subscription renews automatically on the schedule you agreed to at purchase, and billing continues unless you actively cancel. Free trials do not automatically stop charges when the trial period ends; you must cancel before the trial expires if you do not want to be charged.

Pricing in new zealand

Your consumer rights under new zealand law

As a New Zealand consumer, the Consumer Guarantees Act 1993 gives you strong legal protections that apply to all services you purchase, including Evolve You. These protections exist to ensure you receive services of acceptable quality, delivered with reasonable care and skill. Your rights are independent of what Evolve You's own terms or refund policy state.

What the consumer guarantees act protects

If Evolve You fails to deliver the service as described, you have the right to request a refund, replacement or repair at no extra cost. For example, if the app crashes repeatedly, workouts are unavailable, your account is incorrectly charged or the service stops working within a reasonable time of purchase, those are breaches Evolve You must remedy. You do not have to accept a service credit, extended subscription or alternative compensation if you prefer a refund.

If you are charged after you cancelled, or if the company refuses to acknowledge your cancellation, that is a billing breach under consumer law. Keep records of every email, screenshot, transaction and date. Document what went wrong, when you complained and how the company responded, as this evidence strengthens your case if you need to escalate.

How to escalate if Evolve You refuses to help

If Evolve You denies your refund claim, ignores your complaint or fails to cancel your subscription after multiple requests, contact the Commerce Commission, New Zealand's consumer protection authority. You can lodge a complaint online at comcom.govt.nz or call 0800 943 600. The Commerce Commission investigates breaches of consumer law and can order the company to refund you and take corrective action.

Your legal position is strong: the Consumer Guarantees Act applies regardless of Evolve You's own refund policy, and the Commerce Commission has the power to enforce your rights if the company refuses to cooperate.

How to cancel Evolve You step-by-step

Cancellation works differently depending on which platform you used to sign up. Follow the exact steps for your platform to avoid missed cancellations and unexpected charges. Tocancel has helped thousands of New Zealand consumers navigate cancellations across all three platforms, and we recommend checking your original purchase confirmation email to confirm which platform processed your subscription.

Cancel your web subscription directly with Evolve You

If you signed up on the Evolve You website and pay the company directly, use this method. This is typically the fastest cancellation route because you have a direct relationship with Evolve You.

1. Open your web browser and navigate to the Evolve You website.
2. Log in with your email address and password.
   • If you cannot remember your password, use the "Forgot Password" link on the login page.
3. Locate your account settings or subscription section.
   • This is usually in the top-right menu under your profile icon or under an "Account" link.
4. Look for "Manage Subscription", "Subscription Settings" or "Cancel Subscription" button and click it.
5. Read any retention offers or exit surveys Evolve You presents. You do not have to answer them or respond to retention offers.
6. Select "Cancel", "Confirm Cancellation" or "End Subscription" to complete the process.
7. Screenshot the confirmation page and save your confirmation email for your records.

Evolve You should send you a confirmation email within 24 hours. If you do not receive one, log back into your account and verify your subscription status shows "Cancelled".

Cancel your apple app store subscription

If you signed up through the Apple App Store on your iPhone, iPad or Mac, Apple handles all billing and refunds. You must cancel through your Apple account settings, not through the Evolve You app.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name or profile icon at the top of the screen.
3. Tap "Subscriptions".
   • On Mac, open System Preferences, click your Apple ID, then click "Subscriptions".
4. Find "Evolve You" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" or "Edit Subscription".
6. Confirm cancellation when prompted.
   • Apple may offer you a discount to keep your subscription active; you can ignore this and proceed to cancel.
7. You will see a confirmation message; screenshot this for your records.

Apple processes cancellations immediately, and your access continues until the end of your current billing period. If you need to cancel mid-cycle and request a refund, you must contact Apple Support directly at support.apple.com or through the Subscriptions section in your Apple ID account.

Cancel your google play subscription

If you signed up through Google Play on an Android phone or tablet, Google handles all billing and refunds. You must cancel through your Google Play account settings, not through the Evolve You app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap "Manage subscriptions" or "Subscriptions".
   • On a computer, visit play.google.com, sign in with your Google account, click "Manage Your Google Account", then navigate to "Subscriptions".
4. Find "Evolve You" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription".
6. Follow the on-screen prompts and confirm your cancellation.
7. Screenshot the confirmation screen for your records.

Google processes cancellations immediately, and your access continues until the end of your current billing period. If you were charged inappropriately or want a mid-cycle refund, contact Google Play Support through your account settings or at support.google.com/googleplay.

What happens after you cancel Evolve You

Cancellation does not delete your account or fitness history immediately. You retain access to Evolve You until the end of your current billing period, then your access stops automatically. During this final period, you can download your workout history, progress data or any content you want to keep.

Your access after cancellation

Your subscription ends on the renewal date, not the cancellation date. For example, if you cancelled on 15 March but your subscription renews on 30 March, you keep access until 30 March. Evolve You will not charge you again after that date. If you are charged after your cancellation, contact Tocancel immediately; that charge is a billing error you have the right to dispute through your payment method or the relevant authority.

After your subscription ends, Evolve You may retain your account data for a period of time. If you want your data deleted, contact Evolve You App Limited directly and request deletion under the Privacy Act 2020. You have the right to know what personal data the company holds and to request deletion within reason.

Can you get a refund

Refunds depend on which platform you used and Evolve You's refund policy at the time of purchase. Here is what you need to know: if you are within 30 days of your purchase and the service has not been delivered as described, you have a strong case for a refund under the Consumer Guarantees Act. If you are outside 30 days, refunds are less common unless the service has genuinely failed to work.

To request a refund, contact the platform where you subscribed (Evolve You, Apple or Google) and explain why you believe you qualify. Provide evidence: screenshots of the problem, dates of charges, your cancellation confirmation and any communication with the company. If the company refuses, you can escalate to your bank (dispute the transaction) or to the Commerce Commission.

Common cancellation mistakes to avoid

Many New Zealand consumers accidentally keep paying because they miss a small step or cancel on the wrong platform. Tocancel has seen these mistakes happen repeatedly, and they are easily preventable if you know what to watch for.

Deleting the app instead of cancelling the subscription

The most common mistake is deleting the Evolve You app from your phone and assuming your subscription is cancelled. Deleting the app does nothing to your subscription; you will still be charged when your renewal date arrives. You must cancel through the subscription settings on the platform where you signed up (Evolve You's website, Apple or Google Play), not just delete the app.

Cancelling on the wrong platform

If you signed up through Apple App Store but try to cancel on Google Play, your cancellation will fail because your subscription is not linked to Google Play. You must cancel on the exact platform where your payment method is registered. Check your bank statement or original purchase confirmation email to confirm which platform processed your subscription.

Not getting a confirmation after cancellation

After you cancel, take a screenshot of the confirmation screen immediately. Evolve You should send you a confirmation email within 24 hours. If you do not receive one, log back into your account and check whether your subscription still shows as "Active" or "Cancelled". If it still shows as active after 48 hours, contact Evolve You customer support or Tocancel to escalate the issue.

Forgetting to cancel before the free trial ends

Free trials convert to paid subscriptions automatically on the final day of the trial period. If you do not want to continue, cancel at least 2 days before the trial ends to give the system time to process your cancellation. If you are charged after the trial but did not want to convert to a paid subscription, request a refund and contact the Commerce Commission if the company refuses.

When you should cancel Evolve You

Cancelling makes sense if you are no longer using the app, the service has stopped working, you want to try a competitor, or the cost no longer fits your budget. Tocancel recommends reviewing your subscription regularly to ensure you are getting value for money.

How tocancel helps you cancel Evolve You

Tocancel is a free consumer-rights service that helps New Zealand consumers cancel subscriptions, claim refunds and understand their legal protections. We have detailed guides for hundreds of services, and we specialise in getting companies to honour cancellation requests and refund claims that are rightfully yours under consumer law.

When you visit Tocancel, you get step-by-step cancellation instructions tailored to your payment method and country. We also provide escalation templates you can use if a company refuses to cancel or refund you. Tocancel has helped thousands of consumers cancel subscriptions and recover money they were wrongly charged. If you get stuck during cancellation, use Tocancel's resources to understand your rights and take confident action.

Recap and your next steps

You have the legal right to cancel Evolve You at any time, and you are protected by the Consumer Guarantees Act 1993 if the service fails to meet acceptable standards. Your cancellation method depends on where you signed up: if you subscribed on Evolve You's website, cancel through your web account; if you used Apple App Store, cancel through Apple; if you used Google Play, cancel through Google. Do not delete the app and expect the subscription to stop; take a screenshot of your cancellation confirmation and verify your account status within 24 hours.

If you are charged after cancellation, contact your bank immediately and dispute the transaction. If Evolve You refuses to honour your cancellation or refund request, escalate to the Commerce Commission at comcom.govt.nz or 0800 943 600. Tocancel offers free guides and templates to help you navigate every step of the process, and Tocancel has supported thousands of New Zealand consumers in recovering money and cancelling unwanted subscriptions. Keep your confirmation details and contact records; they are your proof if you need to escalate.

Contact details for escalation

Commerce Commission New Zealand
Website: comcom.govt.nz
Phone: 0800 943 600
Address: Commerce Commission, PO Box 1473, Wellington 6140, New Zealand

Evolve You App Limited (registered in the United Kingdom; no public postal address for New Zealand cancellations listed)

For direct support, contact Evolve You through the app or website contact form. If you need assistance with your cancellation or refund, Tocancel can help you understand your options and draft a formal complaint to escalate to the Commerce Commission.