Cancel Face Yoga: Step-by-Step Guide

How to cancel Face Yoga and protect your rights as a new zealand subscriber

Why you might want to cancel Face Yoga

Face Yoga is a subscription-based digital wellness service that delivers guided facial exercises, skincare routines, and muscle-toning content through a mobile app and web platform. You access the library of video lessons to learn facial techniques designed to improve skin tone and elasticity over weeks of practice.

If the service isn't delivering results you expected, the workout style doesn't suit your preferences, or your budget has tightened, canceling is your right as a consumer. Tocancel has helped thousands of New Zealand subscribers cancel digital wellness subscriptions like this one without unnecessary delays or confusion.

Common reasons to cancel Face Yoga

You might choose to cancel if you haven't logged into the app for weeks, the 5-10 minute daily routines feel repetitive, or you prefer in-person instruction with real-time feedback. You may also decide to cancel if the suggested 6-12 week timeframe for visible results doesn't match your expectations, or if you're consolidating your monthly subscriptions to save money.

On the other hand, staying makes sense if you're seeing improvements in facial firmness, you genuinely enjoy the guided content, or the convenience of at-home practice fits perfectly into your lifestyle.

Who Face Yoga serves and who it doesn't

Face Yoga works best for subscribers who are patient with wellness routines, have access to a smartphone or computer, and are willing to commit to consistent practice. The service also suits people looking for an affordable supplement to their existing skincare routine.

It may not be right for you if you expect dramatic results in under six weeks, prefer one-on-one coaching, or have specific facial concerns that require professional medical advice rather than exercise-based wellness content.

Face Yoga pricing and your subscription options

Understanding what you're paying and how billing works is essential before you decide whether to cancel or stay.

How pricing works for new zealand subscribers

Face Yoga displays prices in US dollars on the Apple App Store, but Apple automatically converts these to New Zealand dollars at the time of your purchase. The exact NZD amount you pay depends on the exchange rate on your transaction date and Apple's local pricing tier for New Zealand.

If you subscribe directly through Face Yoga's website instead of the app, you may encounter different pricing or payment terms. Always check your payment confirmation email to verify the exact NZD amount charged to your card and to confirm your subscription start date.

The annual plan costs roughly NZ$2.12 per month when divided across 12 months, versus NZ$12.49 monthly, making it significantly cheaper if you plan to stay subscribed for a full year. If you're uncertain about your commitment, start with the monthly plan and upgrade later if you wish.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) protects you when you purchase digital services, giving you legal remedies if Face Yoga fails to meet reasonable expectations.

What the consumer guarantees act guarantees

Under the CGA, Face Yoga must provide services that are of acceptable quality, fit for purpose, and as described. This means the app must function properly, the content must be accessible, and the service must reasonably deliver on its promise to provide facial exercise and skincare guidance.

If Face Yoga fails to meet these guarantees, you have the right to request a refund, repair, or replacement. The CGA applies regardless of whether Face Yoga offers a refund policy or not, and you cannot be forced to waive these statutory rights.

Your legal position is clear: if the service is not fit for purpose, refuses to work, or is materially misrepresented, the Commerce Commission (New Zealand's consumer protection authority) can enforce your right to a remedy.

What the CGA does not cover

The CGA does not require Face Yoga to refund you simply because you changed your mind or because you're no longer interested in the service. Cancellation for convenience-when the service works perfectly but you no longer want it-is a different matter from a legal guarantee breach.

However, Face Yoga's own terms and conditions may offer a refund or cooling-off period as a courtesy, separate from your legal rights. If they do offer a refund, you have the right to claim it, and Tocancel can help you enforce that claim if the company resists.

How to cancel Face Yoga: step-by-step methods

Cancellation method depends on how you originally subscribed, so identify your subscription source first and then follow the relevant steps.

Cancel via the apple app store

If you subscribed through the Apple App Store using an iPhone, iPad, or Mac, follow these steps to cancel your subscription.

1. Open the Apple App Store on your iPhone, iPad, or Mac
   • Tap or click the profile icon in the top right corner of the App Store window
2. Select "Subscriptions" from the menu that appears
   • This shows all your active app subscriptions in one place
3. Find and tap "Face Yoga" in your subscriptions list
   • If you don't see it immediately, scroll down to locate it
4. Tap "Cancel Subscription" (or "Remove" depending on your iOS version)
   • Apple may ask you to confirm the cancellation or offer a discount to keep you subscribed
   • Confirm the cancellation by tapping the final "Cancel Subscription" or "Confirm" button
5. Check your email for a cancellation confirmation from Apple within a few minutes
   • Your access to Face Yoga continues until the end of your current billing period
   • You will not be charged again after that date

Apple processes cancellations immediately, and your subscription will expire at the end of your current paid period. You retain access to the app for the remainder of that billing cycle.

Cancel via the Face Yoga website

If you subscribed directly through Face Yoga's website (rather than via an app store), contact their support team to request cancellation.

1. Visit the Face Yoga website and log into your account
   • Use the email address and password you created when you subscribed
2. Navigate to Account Settings or Subscription Management (exact location varies by site design)
   • Look for a "Billing", "Subscription", or "Account" link in your profile menu
3. Locate the option to cancel or manage your subscription
   • Some services display a "Cancel Subscription" button directly in the billing section
   • If you don't find it, proceed to the next step
4. Email [email protected] with your cancellation request if no online cancellation option is visible
   • Include your full name, email address, and the date you want to cancel
   • Request written confirmation of your cancellation
5. Check your email for a cancellation confirmation within 48 hours
   • Save this email as proof of your request
   • Note the final date your subscription is active

Website cancellations require direct contact with Face Yoga's support team, so allow 48 hours for a response and confirmation.

Cancel via google play (Android)

If you subscribed through Google Play on an Android device, use these steps to cancel.

1. Open Google Play Store on your Android device
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions" or "Payments and subscriptions"
   • This option may appear as "Payments" depending on your Android version
3. Tap "Subscriptions" to view your active subscriptions
   • Scroll through the list to find Face Yoga
4. Tap "Face Yoga" and select "Cancel subscription"
   • Google Play may offer you a discount or ask why you're canceling
   • Proceed to confirm cancellation
5. Confirm the cancellation and check for a confirmation email
   • Google Play sends confirmation to your registered email address
   • Your subscription expires at the end of the current billing cycle

Google Play cancellations take effect immediately, and you keep access to Face Yoga until your paid period ends.

Refunds and what Face yoga's policy actually means

Face Yoga does not issue refunds for cancelled subscriptions as a matter of company policy. Understanding what this means for your rights and options is essential.

Face yoga's refund policy explained

Face Yoga's terms state that they do not accept returns or issue refunds for digital subscription access once the service has begun. This is a standard no-refund policy common among digital wellness and software-as-a-service (SaaS) providers.

However, a company's stated policy does not override your legal rights under the Consumer Guarantees Act. If Face Yoga is not fit for purpose, doesn't work, or is materially misrepresented, you can demand a refund regardless of their policy.

When you may still be entitled to a refund

You may be entitled to a refund in the following situations, even though Face Yoga's standard policy forbids them:

• The app is faulty and cannot be fixed (e.g., crashes constantly, won't load content)
• The service is unavailable or inaccessible for weeks at a time
• Face Yoga was misrepresented-for example, if promised features are missing or the content is substantially different from what was advertised
• You used Apple's 14-day refund window through the App Store (App Store offers a grace period independent of Face Yoga)
• You live in a region with legal cooling-off rights (though New Zealand's CGA focuses on fit-for-purpose rather than automatic cooling-off periods)

If any of these situations apply to you, contact [email protected] or the Commerce Commission via Tocancel to pursue your refund claim based on statutory rights rather than company goodwill.

Protecting yourself after cancellation

After you cancel, take these steps to ensure Face Yoga stops billing you and that you have a record of your cancellation:

• Save the cancellation confirmation email from Apple, Google Play, or Face Yoga
• Check your card statement or app store account 30 days after cancellation to confirm no further charges appear
• If you're charged again after cancellation, report it immediately to your bank and contact [email protected] with proof of your cancellation
• Keep all confirmation emails for at least 12 months in case you need to dispute a charge

Common mistakes to avoid when cancelling Face Yoga

Cancellation seems simple, but easily avoidable mistakes can lead to unexpected charges or lost evidence of your request. You're not alone if you've made these errors-thousands of subscribers cancel subscriptions every week, and many run into these exact traps.

Mistake 1: deleting the app without cancelling the subscription

Simply deleting Face Yoga from your phone does not cancel your subscription. Your billing continues in the background, and you'll be charged for the next month or year even though you can't access the app.

Always cancel through the app store or Face Yoga's website before deleting the app. Tocancel recommends canceling first, waiting for confirmation, and then deleting the app a few days later to be absolutely certain.

Mistake 2: not saving your cancellation confirmation

If Apple, Google Play, or Face Yoga doesn't send you a confirmation email, or if you delete it, you have no proof you cancelled. If Face Yoga charges you again, you'll struggle to prove you requested cancellation.

Take a screenshot of any cancellation confirmation message on-screen and save your confirmation email in a folder labelled "Subscriptions Cancelled" for future reference.

Mistake 3: assuming your access ends immediately

Your access to Face Yoga continues until the end of your current paid billing period, not immediately after you cancel. If you cancelled on the 15th of the month but your subscription renews on the 30th, you have access until the 30th and won't be charged again.

Check your confirmation email for the exact "final billing date" to know exactly when your access will end.

Mistake 4: not checking for multiple subscriptions

If you signed up for a monthly plan and later added an annual plan (or vice versa), you may have two active subscriptions. Cancelling one doesn't cancel the other.

Log into your Apple App Store, Google Play, or Face Yoga account right now and check that only one Face Yoga subscription is listed under your active subscriptions. Cancel any duplicates immediately.

What to do after you cancel Face Yoga

Once your cancellation is confirmed and your access ends, a few follow-up actions protect your account and your finances. Canceling is not the end of the process-it's the beginning of verifying that everything went smoothly.

Verify your cancellation within 48 hours

Within two days of canceling, check that Face Yoga is no longer listed in your active subscriptions. Log into your Apple App Store, Google Play, or Face Yoga account to confirm it shows as "Cancelled" or "No longer available."

Monitor your statements for 90 days

After cancellation, watch your credit card or debit card statement for the next three months to ensure Face Yoga (or their payment processor) doesn't charge you again. Look for any charges labelled "Face Yoga," "FACEYOGA," or similar variations.

If you see a charge after your cancellation date, contact your bank immediately and dispute it as an unauthorised charge. Then email [email protected] with your cancellation confirmation and the unwanted charge.

Document everything for potential disputes

Keep a folder (digital or physical) containing:

• Your cancellation confirmation email
• Screenshots of your subscription status showing it as cancelled
• Any correspondence with Face Yoga support
• Your billing statements for three months after cancellation

This documentation is essential if you need to file a dispute with your bank, escalate to the Commerce Commission, or take further action through Tocancel.

When to escalate: how the commerce commission can help

If Face Yoga refuses to cancel your subscription, continues to charge you after cancellation, or denies you a refund you're legally entitled to, escalate your complaint to the Commerce Commission.

Steps to file a complaint with the commerce commission

First, attempt to resolve the issue directly with Face Yoga by emailing [email protected] with a clear, dated request and copies of all evidence. Allow 14 calendar days for a response.

If Face Yoga doesn't respond or refuses your request, visit the Commerce Commission website (comcom.govt.nz) and file a formal complaint. Provide your cancellation request, confirmation emails, and copies of any disputed charges. The Commission will investigate whether Face Yoga breached the Consumer Guarantees Act or Fair Trading Act.

You do not need to hire a lawyer to file a Commission complaint, and there is no cost to you. The Commission enforces consumer protection law on behalf of all New Zealand consumers.

Your right to escalate charges to your bank

If Face Yoga charges you after you cancel, contact your bank or card issuer and dispute the charge as unauthorised. Provide your cancellation confirmation and explain that you cancelled the subscription before the charge occurred.

Your bank has a legal obligation to investigate disputed charges and typically reverses them within 48-72 hours while they investigate further. This is separate from complaining to the Commerce Commission and provides immediate financial protection.

Should you cancel or stay: a quick comparison

Use this comparison to decide whether cancelling makes sense for your situation.

Contact details and cancellation address

If you need to cancel Face Yoga or escalate a dispute, use these contact details:

Support email: [email protected]

Registered address (UK): Face Yoga, London, United Kingdom

Alternative address (Estonia): Tallinn, Estonia

Email [email protected] with your cancellation request if you cannot cancel through the app directly. Include your full name, the email address associated with your subscription, and your preferred cancellation date. Request written confirmation of your cancellation.

For unresolved disputes or refund claims, escalate to the Commerce Commission at comcom.govt.nz or contact Tocancel for guidance on next steps.

Final steps: cancel with confidence

Cancelling Face Yoga is straightforward once you identify how you subscribed and follow the correct cancellation method for your platform. Your rights as a New Zealand consumer are protected by the Consumer Guarantees Act, regardless of Face Yoga's stated no-refund policy.

Start by locating your subscription (Apple App Store, Google Play, or Face Yoga's website), cancel using the method outlined above, and save your confirmation email. Monitor your statements for 90 days to ensure no further charges appear.

If Face Yoga continues to charge you after cancellation or refuses a refund you're entitled to, contact the Commerce Commission. Tocancel has helped thousands of New Zealand consumers cancel digital subscriptions, dispute unwanted charges, and protect their rights. Your cancellation is valid, your rights are real, and you have multiple avenues to enforce them if needed.