Cancel Fastic: Your Complete Guide

How to cancel Fastic in new zealand and stop automatic charges

What Fastic is and why you might want to cancel

Fastic is a mobile app and web platform designed to help you track intermittent fasting, monitor water intake, log physical activity, and count calories across smartphones and computers. The service provides fasting timers, recipe recommendations, motivational challenges, and detailed progress tracking to support your health goals.

The free version gives you basic fasting tracking, but Fastic Plus (the premium subscription) unlocks advanced features including AI-powered meal scanning, detailed nutritional breakdown, exclusive educational courses, and personalised push reminders. Subscriptions renew automatically every month or year unless you actively cancel them, which catches many New Zealand users off guard.

You might decide to cancel Fastic because your fitness routine has changed, you have found an app that better suits your needs, or you simply want to reduce your monthly expenses. Whatever your reason, understanding your cancellation rights and the exact steps to take puts you in control. At Tocancel, we help New Zealand consumers like you navigate subscription cancellations without losing money to accidental renewals.

Reasons new zealand users cancel Fastic

Common reasons for cancellation include the app no longer fitting your daily routine, switching to a competing health or fitness platform, discovering you do not use premium features enough to justify the cost, or signing up for a short-term challenge and forgetting to disable auto-renewal before the trial ends. Some users cancel because they did not realise auto-renewal was switched on when they first signed up, or because they changed their mind shortly after purchase.

The sooner you cancel an unwanted subscription, the sooner you stop bleeding money into a service you no longer use. Your action today prevents months of unnecessary charges.

Your consumer protections before you cancel

New Zealand consumer law protects you through the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Fastic also advertises a 14-day "Feel Good Guarantee" that allows you to request a refund within 14 days of your first purchase if you change your mind. After that 14-day window closes, the cancellation itself is free, but refunds depend on whether Fastic's terms allow it.

Your legal position is clear: if Fastic makes cancellation deliberately difficult or continues to charge you after you have cancelled, you have grounds to complain to the Commerce Commission or your bank. Tocancel recommends keeping screenshots of every cancellation step you take so you have proof if a dispute arises.

Fastic subscription pricing in new zealand

Here is what you pay for Fastic subscriptions across common billing cycles, so you can understand exactly what you are cancelling.

Prices vary slightly depending on whether you subscribe through the official Fastic website, the Apple App Store, or Google Play Store. App store versions often include payment processing fees that increase the final price you see. If you cancel while on an annual plan, you retain access to premium features until your renewal date arrives, so you do not lose what you have already paid for.

How to cancel Fastic based on your subscription method

The steps you follow depend entirely on where you bought your subscription. Take the path that matches your purchase platform to ensure your cancellation is processed correctly.

Cancel Fastic if you subscribed via the website or app

If you purchased directly through the official Fastic website or within the app itself using a card or bank details, follow these steps.

1. Open the Fastic app or visit the Fastic website and log in with your email and password.
   • If you use the website, look for a "Settings" or "Account" menu at the top right.
   • If you use the app, tap the profile icon (usually bottom right) and select "Settings" or "Account".
2. Navigate to "Subscription" or "Billing" within your account settings.
   • You will see your current plan type, renewal date, and payment method listed here.
3. Look for a button labelled "Cancel subscription", "Manage subscription", or "Edit subscription".
   • Tap or click it to open the cancellation menu.
4. Select the option to cancel (not pause or change plan).
   • The app or website may ask why you are leaving or offer you a discounted renewal rate. You do not need to accept any counter-offer.
5. Confirm your cancellation by clicking "Yes, cancel my subscription" or equivalent button.
   • You should receive an email confirmation within a few minutes.
6. Save or screenshot the confirmation email as proof of cancellation.
   • Keep this for your records in case Fastic charges you again by mistake.

Once you confirm cancellation, your subscription stops at the end of your current billing cycle. You keep full premium access until that date, then you automatically revert to the free version.

Cancel Fastic if you subscribed via apple app store

If you bought your Fastic Plus subscription through Apple (iPhone or iPad), you manage the cancellation through your Apple account, not Fastic directly.

1. Open the Settings app on your iPhone or iPad.
   • On iPad, you may find this in a different location depending on your iOS version.
2. Scroll down and tap "iTunes & App Store" (or "App Store" if you have a newer iOS version).
   • At the very top, you will see your Apple ID profile.
3. Tap your Apple ID profile picture or name.
   • Select "View Apple ID" from the menu.
4. Tap "Subscriptions".
   • You will see all active subscriptions tied to your Apple account.
5. Find "Fastic" in the list and tap it.
   • You will see the subscription details, renewal date, and pricing.
6. Tap "Cancel Subscription" (not "Edit").
   • Confirm the cancellation when prompted.
7. You will see a confirmation message saying your subscription ends on a specific date.
   • Screenshot this confirmation for your records.

Apple handles the cancellation, not Fastic. Your Fastic Plus access ends on the date shown, and you will not be charged again.

Cancel Fastic if you subscribed via google play store

If you bought Fastic Plus through Google Play (Android device), you cancel through your Google account settings.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon at the top right.
2. Select "Manage my subscriptions".
   • You will see all active subscriptions on your Google account.
3. Tap "Fastic" from the list.
   • The subscription details and renewal date will appear.
4. Tap "Cancel subscription".
   • Google will ask if you want to cancel; confirm your choice.
5. You will see a cancellation confirmation page.
   • Take a screenshot of this page as proof.

Google processes the cancellation on its servers. Fastic will not charge you when your current billing period expires.

Cancel Fastic if you subscribed via PayPal

If you linked PayPal to your Fastic account during checkout, you can cancel through PayPal's subscription management page.

1. Log in to your PayPal account on a computer or the PayPal app.
   • On the website, use paypal.com and enter your email and password.
2. Click or tap on "Settings" (gear icon, top right).
   • Look for "Payments" or "Subscriptions".
3. Select "Manage my subscriptions" or "Active subscriptions".
   • You will see all services you pay for through PayPal.
4. Find "Fastic" in the list and click it.
   • The subscription details, including the next charge date, will display.
5. Click "Cancel" or "Cancel subscription".
   • PayPal will ask you to confirm; select "Cancel subscription" again.
6. You will see a confirmation message.
   • Screenshot it and save it to your email or cloud storage.

PayPal stops processing payments to Fastic after you cancel. Fastic will have no active payment method and cannot charge you further.

What happens after you cancel Fastic

Understanding what to expect after you press that final cancel button removes confusion and stops you from worrying unnecessarily.

Your access during and after cancellation

You retain full Fastic Plus access until the end of your current billing cycle. If your renewal date is 15 January and you cancel on 1 January, you use the app as normal until 15 January. On 15 January, your access automatically downgrades to the free version, and no further charges appear on your payment method.

The free version of Fastic remains available to you indefinitely. You can still log fasting periods, track water intake, and view basic progress. You simply lose access to AI meal scanning, advanced nutritional data, and premium challenges.

Refunds and the 14-day guarantee

Fastic offers a 14-day "Feel Good Guarantee" for new subscribers. If you cancel within 14 days of your first charge, you can request a refund of that initial payment. This aligns with New Zealand consumer law, which gives you 14 days to change your mind about distance purchases (online or app-based purchases).

To claim a refund within the 14-day window, contact Fastic at the German postal address listed in the cancellation section of this guide, or email [email protected]. Include your subscription start date, order number, and reason for cancellation. Fastic typically processes refund requests within 5 to 10 business days.

After 14 days, Fastic does not offer automatic refunds under the "Feel Good Guarantee". However, if Fastic failed to deliver the service as promised, or if charges continued after cancellation, you can lodge a complaint with the Commerce Commission under the Fair Trading Act 1986.

Common mistakes when cancelling Fastic

Many cancellations fail silently because users take the wrong platform or miss a critical step. Knowing what trips people up means you will avoid the same pitfalls.

Mistake 1: cancelling in the app when you subscribed via apple or google

If you bought through the App Store or Google Play, cancelling inside the Fastic app does nothing. The subscription is managed by Apple or Google, not by Fastic. You must cancel through Apple Settings or Google Play Store. Many users think they have cancelled, but Fastic charges them again because the app-level cancellation had no effect.

Always cancel through the platform where you paid. This is the golden rule.

Mistake 2: pausing instead of cancelling

Fastic (and many apps) offer a "Pause subscription" option that temporarily halts charges. Do not confuse this with cancellation. If you pause, charges will resume after the pause period ends. You must select "Cancel subscription" explicitly to stop all future charges.

If you see a "Pause" button during cancellation, skip it and look for "Cancel".

Mistake 3: not saving your cancellation confirmation

If Fastic charges you after cancellation (it happens), you need proof that you cancelled. Without a screenshot or email confirmation, you will struggle to dispute the charge with your bank or the Commerce Commission.

Save the cancellation confirmation page and the confirmation email in a folder on your phone or computer. You may need it months later.

Mistake 4: assuming cancellation is instant

Cancellations typically process within 24 to 48 hours, but sometimes take longer if Apple, Google, or PayPal is involved. During this window, one final charge may still appear if it was scheduled before you cancelled. This is not a failure; it is a timing issue. The subscription itself will not renew after that charge.

If a charge appears weeks after you cancelled, that is a real problem. Contact Tocancel or file a complaint with the Commerce Commission.

Comparison of Fastic against similar health apps

Before you leave Fastic entirely, here is how it stacks up against other fasting and wellness apps available in New Zealand.

Fastic sits in the mid-range for price and offers robust AI meal scanning that other apps charge extra for or do not offer at all. If you are cancelling because you found a cheaper option, make sure the alternative actually includes the features you use. Tocancel helps thousands of New Zealand users find the right app match by comparing pricing, features, and cancellation policies side by side.

Your consumer rights under new zealand law

When you subscribe to Fastic, you enter a contract with the company. New Zealand law gives you specific protections that remain in force even after you cancel.

Consumer guarantees act 1993

The Consumer Guarantees Act protects you if Fastic fails to deliver what it promises. If the app crashes constantly, does not track fasting accurately, or cannot be accessed after you pay, you have grounds to demand a refund or compensation. Fastic must provide a service that is fit for its purpose (intermittent fasting tracking) and of acceptable quality.

If you experience these issues and Fastic refuses to fix them or refund you, contact the Commerce Commission or a community law centre in your region.

Fair trading act 1986

This law prevents Fastic from engaging in misleading or deceptive conduct. For example, if Fastic buries the auto-renewal terms in tiny text, makes cancellation deliberately hard to find, or continues charging you after you cancel, that is a breach of the Fair Trading Act.

Your legal position is straightforward: any charges after a successful cancellation are unauthorised. File a complaint with the Commerce Commission and ask your bank to reverse the charges as fraudulent.

Distance transactions act (implied in consumer guarantees act)

Because Fastic is a digital service sold online, you have a right to change your mind within 14 days of purchase and request a refund (unless you have already used the service beyond a trial period). After 14 days, this statutory right lapses, but consumer protection laws still apply if Fastic breaches its contract or the Fair Trading Act.

Your rights do not disappear after 14 days; they simply change form from a "right to change your mind" to "right to a service that works as promised".

Contact Fastic directly if you need help

If you cannot find the cancellation button, need to request a refund within 14 days, or believe Fastic has charged you incorrectly after cancellation, contact the company using these details.

Fastic customer support

Email: [email protected]

Postal address (for 14-day refund requests and formal cancellation notices):

Fastic GmbH
Bleichenstasse 10
20354 Hamburg
Germany

When you email, include your subscription email, the date you subscribed, and a clear description of what you need (cancellation confirmation, refund request, or billing dispute). Keep copies of all correspondence. Response times vary but typically range from 2 to 5 business days.

Your next step: cancel with confidence

Cancelling Fastic is free, fast, and fully within your rights as a New Zealand consumer. Whether you are within the 14-day "Feel Good Guarantee" window or beyond it, following the platform-specific steps above ensures your cancellation is processed correctly and no surprise charges appear in future.

Do not delay. Every day you keep an unwanted subscription is money out of your bank account. Open the relevant app or website right now, navigate to your subscription settings, and select cancel. Take a screenshot of the confirmation page. That one action stops the charges and returns control of your wallet to you.

At Tocancel (tocancel.com), we have helped thousands of New Zealand consumers cancel unwanted subscriptions, recover lost refunds, and take charge of their spending. If Fastic refuses to cancel or you face any resistance, Tocancel is here to guide you through a formal complaint to the Commerce Commission or help you reverse charges through your bank. Your cancellation starts here-take action today and reclaim your money.