Cancel Certified Fasting: Step-by-Step Guide

How to cancel Certified Fasting in new zealand and take back control of your subscription

What Certified Fasting is and why cancellation matters

Certified Fasting is a subscription-based digital health service that provides personalised fasting schedules, meal plans, shopping lists, and access to nutrition consultants through a web application. You access the platform via app.certifiedfasting.com, and the service includes optional add-on coaching features billed separately.

The service suits people committed to intermittent fasting who value structured guidance. However, cancellation becomes necessary when you've achieved your health goals, the monthly cost no longer fits your budget, you prefer fasting without digital support, or you simply aren't using the app regularly enough to justify ongoing charges. As a New Zealand consumer, you have clear cancellation rights, and Tocancel is here to guide you through the process step by step.

Key features included in your subscription

Certified Fasting delivers fasting timer tracking, customised meal planning, automated shopping lists, and direct messaging with nutrition consultants. The platform also offers premium add-ons such as advanced coaching and specialised meal prep guidance, which renew independently from your main subscription. This critical detail means cancelling your base subscription does not automatically stop add-on charges. You must cancel each add-on service separately to stop all recurring payments.

Why understanding your subscription structure matters

Many New Zealand subscribers discover too late that they're paying for multiple services simultaneously. When you cancel, you need a clear strategy to identify and stop every charge. Tocancel recommends reviewing your billing dashboard before taking any cancellation steps so you know exactly what you're paying for and in what sequence to cancel.

Certified Fasting pricing and what you're paying in new zealand

Certified Fasting does not display exact New Zealand Dollar pricing publicly on its website or help pages. The company reveals prices during onboarding or requires you to contact support directly for current subscription costs.

Before you cancel, log into your Certified Fasting account and check your most recent invoice or billing dashboard to see exactly what you're paying. This information appears in your subscription or account settings within the web app. Write down every charge so you can verify that each one stops after cancellation.

How to find your billing information

Log in to app.certifiedfasting.com, navigate to your Profile or Account Settings, then look for Billing, Subscription, or Payment History. Take a screenshot or note down the date your next payment is due and the amount. This information protects you if a charge continues after you cancel, and it's essential for any dispute with your bank or credit card company.

How to cancel Certified Fasting step by step

Cancelling Certified Fasting requires you to work through the web app directly; you cannot cancel through the Apple App Store or Google Play, even if you originally subscribed via those platforms. Those app stores do not control your Certified Fasting account, so cancelling there will not stop your recurring charge.

Step-by-step process to cancel your main subscription

Follow these steps in order to ensure your cancellation takes effect before your next billing date.

1. Open your web browser and navigate to app.certifiedfasting.com
   • Log in with your email address and password.
   • If you cannot remember your password, use the "Forgot password" link to reset it.
2. Click on your Profile icon, usually located in the top right corner of the screen
   • Look for a user icon, initials, or a menu labelled "Account" or "Settings".
3. Select Subscription Settings, Billing, or Account Settings (the exact label may vary)
   • This section displays all your active subscriptions and add-ons.
4. Locate your active main subscription and click Edit or Manage
   • Do not click on add-ons yet; focus on the primary subscription first.
5. Scroll to the bottom of the subscription details panel and select Cancel subscription
   • Certified Fasting will ask you to confirm your cancellation.
   • The company may also ask you to complete an exit survey to explain why you're leaving.
6. Confirm your cancellation and note the confirmation number or email
   • Tocancel recommends taking a screenshot of this confirmation screen.
   • Check your email for a cancellation confirmation message within 24 hours.

Your main subscription cancellation is now in motion. The final charge should occur on your next scheduled billing date, and no charges should appear after that date.

Step-by-step process to cancel any add-on services

If you've activated the Nutrition Coaching or Meal Prep Plus add-ons, you must cancel each one separately. Tocancel emphasises this point because many consumers assume cancelling the main subscription stops everything, which is not the case.

1. Return to your Subscription Settings or Billing section within the app
2. Locate each active add-on listed below your main subscription
   • Write down the name of each add-on, its current price, and its next billing date.
3. Click Edit or Manage next to the first add-on
4. Select Cancel add-on or similar language
   • Confirm your intention to cancel when prompted.
5. Repeat steps 3-4 for every active add-on service
   • Do not assume one cancellation stops all charges.
6. Verify that all add-ons now show as Cancelled or inactive in your subscription list
   • If any add-on still appears active, contact Certified Fasting support immediately.

Once you've cancelled your main subscription and all add-ons, you've completed the technical cancellation process. However, your work isn't finished; you must monitor your bank account to ensure no further charges appear.

Your consumer rights when cancelling Certified Fasting in new zealand

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you explicit rights when dealing with subscription services, and understanding them empowers you to act confidently if Certified Fasting refuses to cancel or continues charging you.

Your legal position under new zealand law

The Consumer Guarantees Act states that all services must be provided with reasonable care and skill, and for a reasonable price. When you purchase a subscription, you're entering a contract with Certified Fasting. This contract must include clear cancellation terms, billing information, and your right to cancel. If the company makes cancellation deliberately difficult or refuses to stop charges after you've requested it, you have grounds to complain to the Commerce Commission, which is the government agency that enforces consumer protection law in New Zealand.

The Fair Trading Act also prevents misleading or deceptive conduct. If Certified Fasting advertises a service as "easy to cancel" but then makes cancellation intentionally hard, that's misleading conduct, and you can report it to the Commerce Commission.

What you can do if your cancellation doesn't work

If charges continue after you've cancelled, do not ignore them. Take these steps immediately:

1. Log back into app.certifiedfasting.com and verify that all subscriptions and add-ons show as Cancelled
   • Take a screenshot as evidence.
2. Check your bank or credit card statement to confirm the charge still appears
   • Note the exact date, amount, and description of the charge.
3. Contact Certified Fasting support directly via email or in-app messaging
   • Explain that you've cancelled, provide your cancellation confirmation number, and request an immediate refund of the disputed charge.
   • Keep a copy of this message.
4. If Certified Fasting does not respond within 14 days or refuses to refund you, contact your bank or credit card company
   • Request a chargeback or dispute of the transaction.
   • Provide your cancellation screenshot and the company's non-response as evidence.
5. If the dispute remains unresolved, lodge a complaint with the Commerce Commission
   • Visit comcom.govt.nz or call 0800 943 600 to report the issue.

Your right to cancel is legally protected in New Zealand, and you have remedies if a company ignores your cancellation request. Tocancel recommends keeping all cancellation confirmations and correspondence for at least 12 months.

What happens after you cancel Certified Fasting

Cancellation creates a specific timeline, and you need to know what to expect so you can monitor your account and protect yourself from surprise charges.

Your access and final billing cycle

Once you submit your cancellation request, Certified Fasting typically allows you to access the app until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your billing date is the 30th, you usually retain access until the 30th, and your final charge occurs on that date. After the 30th, you lose access to the app and no further charges should occur.

Some services offer immediate access termination if you cancel; others let you use the service through the end of your paid period. Check your cancellation confirmation email to clarify which applies to you.

Monitoring your account after cancellation

After your final billing date passes, check your bank or credit card statement every 30 days for the next 90 days. Look for any charges from Certified Fasting or its payment processor. If a charge appears after your cancellation period ends, this is unauthorised billing, and you should immediately contact your bank to dispute it. Tocancel advises keeping your cancellation confirmation email for reference during any disputes.

Requesting your data before you leave

If you want to keep a copy of your fasting logs, meal plans, or notes, export or download this data before your access expires. After cancellation, Certified Fasting may delete your account data after a set period (often 30-90 days), so act quickly if these records matter to you.

Refunds and what to expect after cancelling

Refund eligibility depends on when you cancel within your billing cycle and whether you purchased an annual plan or monthly plan.

Monthly subscription cancellations

If you pay monthly, Certified Fasting typically does not issue a refund for the current month when you cancel. Your subscription continues until the next scheduled billing date, then stops. No charge occurs after that date. This is standard practice for monthly subscriptions and is usually outlined in the company's terms and conditions.

Annual subscription cancellations

If you paid for a full year upfront, you may be entitled to a pro-rata refund if you cancel before the year is complete. For example, if you paid NZD $240 for a year but cancel after six months, you might qualify for a NZD $120 refund (depending on Certified Fasting's refund policy). Contact support immediately and request a refund calculation. Tocancel recommends asking for this in writing so you have a record of your request.

How to request a refund

1. Log into app.certifiedfasting.com and go to your Billing or Support section
2. Open a support ticket or contact the company via email
   • Clearly state that you've cancelled and are requesting a pro-rata refund if eligible.
   • Provide your account email, the date you paid, and the amount you paid.
3. Ask for a written response confirming the refund amount and the refund timeline
   • Certified Fasting should process refunds within 5-10 business days if approved.
4. If the company refuses to refund you and you believe you're entitled to one, contact your bank or credit card company
   • Request a chargeback with your cancellation email and refund request as evidence.

Refunds for annual plans are not guaranteed but are often negotiable, especially if you cancel within the first 30 days. Tocancel advises requesting a refund promptly and in writing to establish a clear record.

Common mistakes to avoid when cancelling Certified Fasting

Cancellation feels straightforward until something goes wrong, and many New Zealand consumers make preventable errors that delay or block their cancellations entirely.

Mistake 1: cancelling only through the app store

Cancelling your Certified Fasting subscription through Apple App Store or Google Play does not cancel your account with Certified Fasting itself. App stores handle billing only; they do not manage your account or subscriptions directly. You must log into the Certified Fasting web app and cancel there. If you've cancelled only through an app store, your Certified Fasting account remains active, and charges will continue.

Mistake 2: forgetting about add-on subscriptions

The most common reason cancellations fail is that consumers cancel the main subscription but overlook active add-ons. Each add-on is a separate recurring charge, and you must cancel each one explicitly. Check your billing dashboard carefully and cancel everything that shows as "Active" or "Renews on [date]".

Mistake 3: not saving your cancellation confirmation

If a dispute arises later, your cancellation confirmation email is your strongest evidence. Do not delete this email. Take a screenshot of your cancellation confirmation screen within the app as well. Tocancel cannot stress this enough: your confirmation is your proof if Certified Fasting claims you never cancelled.

Mistake 4: cancelling too close to your billing date

If you cancel on the 28th of the month and your billing date is the 29th, your cancellation request may not process in time, and you may be charged one final time. Always cancel at least 2-3 days before your scheduled billing date to ensure the cancellation goes through. Check your last invoice to find your exact billing date.

Mistake 4: assuming the cancellation is complete after one attempt

Log back into your account 24-48 hours after cancelling and verify that your subscription still shows as Cancelled. Sometimes cancellation requests fail silently, and you won't know unless you check. This verification step takes 30 seconds and can save you from unexpected charges.

Checklist for cancelling Certified Fasting

Use this checklist to ensure you've completed every necessary step and protect yourself from forgotten charges or service disruptions.

Complete every item on this checklist before you consider your Certified Fasting cancellation final. Tocancel has helped thousands of New Zealand consumers cancel subscriptions by following a methodical approach like this.

Comparing Certified Fasting to similar services in new zealand

If you're cancelling Certified Fasting because the features or cost don't suit your needs, you might be wondering what alternatives exist in the New Zealand health and wellness market.

Many consumers find that a combination of free tools (like MyFitnessPal's free tier) plus occasional one-on-one sessions with a registered NZ nutritionist offers better value than a subscription service. Tocancel recommends exploring your options before you restart a subscription elsewhere.

Contact Certified Fasting if your cancellation fails

If you've followed every step above and your cancellation still hasn't worked, or if charges continue after your cancellation confirmation, you need to escalate to Certified Fasting support directly.

How to contact support

Certified Fasting does not publicly list a physical mailing address or dedicated support phone number on their website. Your best contacts are:

• In-app support: Log into app.certifiedfasting.com, navigate to Help or Support, and open a support ticket describing your cancellation issue and providing your cancellation confirmation number.
• Email support: Look for a Contact Us or Support email address within the app or on any invoice you've received. If you cannot find one, reply to any email Certified Fasting has sent you and ask for escalation to the billing or cancellations team.

When you contact support, always include your account email, the date you requested cancellation, your cancellation confirmation number or screenshot, and any ongoing charges you're disputing. Ask for a written response confirming that your cancellation is complete and no further charges will occur.

Escalation to the commerce commission

If Certified Fasting does not respond to your support request within 14 days or refuses to honour your cancellation, you can lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection agency. Contact the Commerce Commission at comcom.govt.nz or telephone 0800 943 600 between 8:00 am and 5:00 pm (NZ time), Monday to Friday. Provide them with copies of your cancellation request, confirmation emails, and any correspondence with Certified Fasting. The Commission investigates breaches of consumer protection law at no cost to you.

Tocancel encourages you to document every step of your cancellation journey. Screenshots, confirmation numbers, and email records are your protection against unauthorised charges and company negligence.

Final advice for cancelling Certified Fasting in new zealand

Cancelling Certified Fasting is entirely within your control. You have clear consumer rights under New Zealand law, a straightforward cancellation process through the web app, and legal remedies if the company refuses to comply. Take action now by logging into app.certifiedfasting.com, reviewing your billing dashboard, and cancelling every active subscription and add-on in sequence. Save your confirmation email, verify your cancellation 24-48 hours later, and monitor your account for 90 days afterward.

If you encounter any resistance or unexpected charges, remember that your bank, your credit card company, and the Commerce Commission are all tools available to you. You are not powerless; Certified Fasting must respect your cancellation request under New Zealand consumer law.

Tocancel has helped thousands of New Zealand consumers take control of their subscriptions, protect their wallets, and exercise their cancellation rights with confidence. Your decision to cancel is valid, and Tocancel is here to support you every step of the way. Visit Tocancel.com for guides on cancelling hundreds of other services, managing your recurring payments, and understanding your consumer rights. Take action today and stop paying for services you no longer use.