Cancel Simple Fasting: Step-by-Step Guide

How to cancel Simple Fasting in new zealand and stop unwanted charges

What Simple Fasting is and why you might want to cancel

Simple Fasting is a mobile app designed to help you build sustainable eating patterns through structured fasting programs and habit-tracking features. The app runs on iOS devices through the Apple App Store, Android devices via Google Play, and the Simple website at simple.life. You pay a subscription fee to access premium features, coaching tools, and tracking capabilities.

If you've reached your health goals, found the app doesn't suit your lifestyle, or simply want to redirect your money, cancelling is a right you have as a consumer in New Zealand. Tocancel recognises that subscription apps can feel confusing to manage across multiple platforms, so we walk you through each cancellation method step by step. Your goal is to stop future charges without losing access to your current paid period. Tocancel is here to help you understand exactly how to do that.

Common reasons to cancel Simple Fasting

You might cancel because the app hasn't delivered the results you expected, you've completed your initial fasting goals, or the subscription no longer fits your budget. Some users cancel after discovering they prefer a different fasting approach or find the habit-tracking features don't match their daily routine. Other users simply forget they're subscribed and want to reclaim that recurring charge. Whatever your reason, you have clear consumer rights in New Zealand that protect your ability to cancel without obstruction.

What to do before you cancel

Before you take cancellation action, note your subscription renewal date and current billing status. This matters because you'll want to cancel at least 24 hours before your next charge date to avoid an unexpected debit from your account. Take a screenshot of your subscription details and any receipts you've received. This creates a record that protects you if a billing dispute arises later. Tocancel recommends keeping these details handy throughout the cancellation process.

Your rights as a new zealand consumer

The Consumer Guarantees Act 1993 protects you when you buy services in New Zealand, including app subscriptions. You have the right to cancel unwanted subscriptions, and you're entitled to a refund if you request one within a reasonable timeframe, typically within 30 days of purchase. Your legal position is straightforward: the service provider must allow you to cancel without unnecessary barriers or hidden steps.

Understanding the consumer guarantees act

Under the Consumer Guarantees Act, every service sold in New Zealand must be of acceptable quality, fit for purpose, and free from hidden defects. If Simple Fasting doesn't deliver what it promised, or if you change your mind within the cooling-off period, you can request your money back. The Commerce Commission enforces this law, and they're your escalation point if Simple refuses to cooperate. Tocancel advises that you keep all communications with the app provider in case you need to raise a formal complaint.

The right to cancel without penalty

You have the right to cancel your subscription without penalty, provided you follow the correct cancellation steps and respect your notice period. Most apps require you to cancel at least 24 hours before your renewal date to avoid being charged again. If you're charged after requesting cancellation, you can dispute that charge with your bank or payment provider, and the app company must refund the error. This means your cancellation request creates a legal record that protects you.

How to cancel Simple Fasting via the apple app store (iOS)

If you subscribed through your iPhone or iPad, your subscription is managed by Apple and must be cancelled through Apple's Settings app. Deleting the Simple Fasting app from your device does not cancel your subscription, so follow these steps carefully.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
   • Tap it to open your device settings.
2. Scroll to the top and tap your Apple ID name.
   • Your name and profile picture appear at the very top of the Settings menu.
   • If you don't see your name, you may not be logged into your Apple ID.
3. Select Subscriptions from the menu that appears.
   • This displays all active and expired subscriptions linked to your Apple account.
   • You'll see a list of every app you're currently paying for.
4. Find Simple Fasting in your subscriptions list.
   • If you have many subscriptions, scroll down to locate it.
   • Tap on Simple Fasting to open its details.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will prompt you to confirm your cancellation.
   • Select Confirm when prompted.
6. You will see the message "Subscription Cancelled." Your access continues until the end of your current paid billing period.
   • Do not delete the app from your device; you can continue using it until your access expires.
   • Cancel at least 24 hours before your renewal date to avoid being charged for the next cycle.

Once you cancel through Apple Settings, Apple sends you an email confirmation. Keep this email as proof of your cancellation request. If you're charged again after this date, contact Apple directly and request a refund, referencing your cancellation confirmation.

How to cancel Simple Fasting via google play (Android)

Android users who subscribed through Google Play must cancel through that platform. Uninstalling the Simple app will not stop your subscription billing, so you need to access your subscription settings directly within Google Play.

1. Open the Google Play Store app on your Android device.
   • Tap the colourful Play Store icon on your home screen.
   • If you can't find it, search for "Play Store" in your apps.
2. Tap your profile icon in the top right corner.
   • This is usually a circle displaying your profile picture or initial letter.
   • A menu will drop down with several options.
3. Select Payments and subscriptions from the menu.
   • This takes you to your subscription management area.
   • You'll see all active subscriptions on this screen.
4. Tap Subscriptions to view your current active subscriptions.
   • This list shows only subscriptions you're actively paying for.
   • Find Simple Fasting in this list.
5. Tap Simple Fasting to open its subscription details.
   • You'll see your renewal date and billing information.
   • Scroll to find the cancel option.
6. Tap Cancel subscription at the bottom of the page.
   • Google Play will ask you to confirm by tapping a final cancel button.
   • Complete any feedback surveys if prompted (this is optional).
7. You'll receive an email confirmation from Google Play.
   • Your access continues until the end of your paid period.
   • Save this email as proof of your cancellation request.

Google Play typically processes cancellations immediately. If you're charged again after your cancellation confirmation date, log into your Google Play account and request a refund directly through their refund system, or contact Google Play support with your confirmation email.

How to cancel Simple Fasting through the Simple website

If you subscribed directly through the Simple website at simple.life rather than through an app store, you'll need to cancel through your Simple account dashboard. This method applies whether you access Simple through a web browser or the app itself.

1. Visit simple.life in your web browser or open the Simple app.
   • If using the app, you may see an account or settings icon.
   • If visiting the website, you'll see a login option at the top.
2. Log into your Simple account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it.
   • You should receive a password reset email within a few minutes.
3. Navigate to your Account Settings or Subscription Settings.
   • Look for a profile icon or menu option labelled "Settings" or "Account".
   • This is typically in the top right corner of the screen.
4. Find your Subscription or Billing section.
   • This shows your current subscription plan and renewal date.
   • You'll see your payment method and next billing date here.
5. Look for a Cancel Subscription or Manage Subscription button.
   • Click or tap this button to proceed with cancellation.
   • Simple may ask you why you're cancelling (feedback is optional).
6. Confirm your cancellation when prompted.
   • You'll see a confirmation message on screen.
   • Simple will send you a confirmation email immediately.

Once you cancel through the Simple website, your subscription ends at the conclusion of your current paid period. You'll retain access until that date. Save your confirmation email as proof of cancellation. If Simple bills you again after your confirmed cancellation date, contact their support team with your confirmation email and request an immediate refund.

What happens after you cancel Simple Fasting

Cancellation doesn't mean instant loss of access. You continue using Simple Fasting until the end of your current billing period. After that date, your account transitions to free or restricted access, depending on Simple's free tier offerings. You will not be charged again after your paid period expires, provided you cancelled correctly.

Keeping your data and account access

After cancellation, your data remains in your Simple Fasting account. You can log in and view your past fasting records, habit history, and progress tracking even after your subscription ends. If you want to download or export your data before your access expires, check Simple's Help Center or contact their support team to ask about data export options. This protects your information and gives you a record of your progress.

Timeline for subscription termination

Your subscription terminates on your next renewal date unless you cancel before then. If your renewal date is 15 March, for example, and you cancel on 10 March, you'll continue accessing Simple Fasting until 15 March. On 16 March, you lose access to premium features. This timing matters because it determines when you actually stop paying. Tocancel recommends checking your renewal date immediately and cancelling at least 24 hours before that date.

Refunds and billing disputes

New Zealand consumer law entitles you to a refund if you request one within 30 days of purchase. If you've already been charged for your subscription, you can request a refund by contacting Simple's support team directly. Explain that you're requesting a refund under the Consumer Guarantees Act, and provide your purchase date and transaction reference.

Requesting a refund from Simple

To request a refund, contact Simple Fasting through their Help Center at simple.life. Look for a "Contact Us" or "Support" option and explain your situation clearly. State your order number, the date you were charged, and that you're requesting a refund under New Zealand's Consumer Guarantees Act. Most companies respond to refund requests within 5 to 7 working days. If Simple refuses or doesn't respond within two weeks, you have the right to escalate your complaint to the Commerce Commission.

Disputing charges with your bank

If Simple doesn't refund you, you can dispute the charge with your bank or credit card provider. Contact your bank and explain that you cancelled your subscription but were charged anyway. Provide your cancellation confirmation email and your bank statement showing the charge. Your bank can then dispute the transaction with Simple on your behalf, and you'll likely receive a refund within 10 working days. Tocancel strongly recommends keeping all cancellation confirmations for this reason.

Comparing Simple Fasting with similar services

Before you cancel, you might want to understand how Simple Fasting compares to other fasting apps available in New Zealand. This helps you decide whether cancellation is truly the right choice, or whether you should adjust your plan instead.

If you're cancelling because Simple Fasting costs more than you'd like, or lacks a specific feature you need, reviewing alternatives helps you make a confident decision. Tocancel recognises that switching apps requires effort, so make sure you understand what you'll gain before you cancel.

Common cancellation mistakes to avoid

Cancelling an app subscription can feel straightforward until something goes wrong. Many users make simple mistakes that delay cancellation or leave them open to surprise charges. We understand how frustrating that is, and want to help you avoid these pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Simple Fasting from your device does not cancel your subscription. Your payment method remains authorised, and your next renewal charge will process on schedule. You must cancel through Settings (Apple), Google Play (Android), or the Simple website specifically. Tocancel emphasises this because thousands of users have been charged after deleting an app, only to discover their subscription was still active.

Mistake 2: cancelling too close to your renewal date

If you cancel on the same day as your renewal, the system may still process your next charge. Apple, Google, and Simple typically require cancellation at least 24 hours before your renewal date. Check your renewal date now and mark it in your calendar. Cancel several days early if possible. This gives the system time to process your cancellation and prevents an unexpected charge.

Mistake 3: not saving your cancellation confirmation

After you cancel, you receive a confirmation email from Apple, Google Play, or Simple. Many users delete this email or lose track of it. Keep this email permanently. If a charge appears after your cancellation date, this email is your proof that you requested cancellation. Without it, disputing a charge becomes much harder. Store it in a dedicated folder or take a screenshot as backup.

Mistake 4: assuming one cancellation method works across all platforms

If you use Simple Fasting on both iOS and Android, or accessed it through both the app and the website, you may have multiple subscriptions. Cancelling your Apple subscription doesn't cancel your Google Play subscription. You must cancel separately on each platform where you subscribed. Check all three platforms (Apple, Google Play, and Simple website) to ensure you've cancelled everywhere. Tocancel recommends logging into each platform and verifying you have no active subscriptions before you consider the job complete.

Billing and pricing information for Simple Fasting

Understanding Simple Fasting's pricing structure helps you decide whether the cost justifies continuing your subscription or whether cancelling makes sense for your budget.

Pricing varies slightly depending on whether you subscribe through Apple, Google Play, or the Simple website. Apple and Google may add small processing fees to their advertised prices. If you're on an annual plan and want to cancel, confirm whether you'll receive a pro-rata refund for unused months. Tocancel advises contacting Simple directly about pro-rata refunds before you cancel an annual plan.

Why you should cancel now (if you've decided to leave)

If you've read this far, you've likely decided that Simple Fasting isn't right for you anymore. Waiting doesn't benefit you. Every day you delay is another day closer to your next renewal charge. Cancelling now stops future billing immediately (subject to your current paid period running out). The sooner you submit your cancellation request, the sooner you regain control of your subscription and your money.

Taking action today

Choose your cancellation method from the steps above (Apple Settings, Google Play, or Simple website) and complete it within the next 24 hours. Write down your confirmation number if one appears, and save your confirmation email. This creates an instant record that protects you. Once you've submitted your cancellation, you're done. There's no follow-up required unless Simple charges you again.

Your checklist for cancelling Simple Fasting

Use this checklist to ensure you've completed every step correctly and won't face unexpected charges.

• Check your current subscription renewal date across all platforms (Apple, Google Play, Simple website).
• Note down your subscription plan type (monthly or annual) and current cost.
• Take a screenshot of your subscription details and current balance before you cancel.
• Cancel via Apple Settings if you subscribed through iOS.
• Cancel via Google Play if you subscribed through Android.
• Cancel via Simple website if you subscribed directly at simple.life.
• If you subscribed on multiple platforms, cancel on all of them separately.
• Save your cancellation confirmation email(s) in a dedicated folder.
• Mark your final access date in your calendar.
• Verify you received a confirmation email within 2 hours of requesting cancellation.
• Monitor your bank or credit card statement for any charges after your cancellation date.
• If you're charged again, contact your bank immediately with your cancellation confirmation email.

When to escalate your complaint to the commerce commission

If Simple Fasting refuses to cancel your subscription, charges you after you've requested cancellation, or ignores your refund request for more than 14 days, you have the right to escalate your complaint. The Commerce Commission is New Zealand's consumer protection authority, and they investigate breaches of the Consumer Guarantees Act.

Filing a complaint with the commerce commission

Visit the Commerce Commission website and complete their online complaint form. Include your cancellation request emails, confirmation messages, and any evidence of unwanted charges. The Commission will contact Simple Fasting and ask them to respond. Most cases are resolved within 4 weeks. Filing a complaint is free and requires no legal representation. Tocancel recommends having all your documentation ready before you contact the Commission, as this speeds up their investigation and increases the likelihood of a successful outcome.

Summary: you have the power to cancel

Cancelling Simple Fasting is a straightforward process when you follow the correct steps for your device and payment platform. You have clear consumer rights under New Zealand law, and the vast majority of cancellations complete without issue. The key is to cancel on the right platform, save your confirmation, and verify that no further charges appear.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money lost to forgotten payments. Whether you're cancelling because you've reached your fasting goals, found a better app, or simply need to trim your budget, you're making a smart choice by taking control of your spending. Follow the platform-specific steps in this guide, keep your confirmation email, and you'll be free from Simple Fasting charges within your current billing cycle.

Your next step is simple: open Settings (iOS), Google Play (Android), or visit simple.life (web) and submit your cancellation request right now. Don't delay. Every moment you wait is another moment closer to your next renewal charge. You've got this, and Tocancel is here if you need further guidance on any subscription cancellation. Take action today.