Cancel Simple Fasting: The Right Way

How to cancel Simple Fasting and stop recurring charges in malaysia

What Simple Fasting is and why you might want to cancel

Simple Fasting is a health and wellness app centred on intermittent fasting, personalised meal guidance, and progress tracking. The service operates as a recurring monthly or annual subscription, with most Malaysian users paying either RM71 per month or RM849 per year for access to fasting plans, nutrition coaching, and habit-tracking features.

You subscribe because the app promises tailored fasting schedules and AI-powered coaching. However, many users cancel because they find the app duplicates features in free alternatives, the subscription renews without clear warning, or they simply want to pause their health journey. Whatever your reason, understanding exactly where your payment flows will determine how you cancel properly.

How Simple Fasting billing works in malaysia

Simple Fasting charges your payment method on a recurring cycle, typically monthly or annually depending on your plan. The charge can come directly from Simple's payment processor, or it can be bundled into your Apple App Store or Google Play Store subscription. This split matters enormously when you cancel, because stopping the app alone will not stop the charge if your subscription sits in the app store instead.

When you signed up, you accepted the subscription terms. In Malaysia, you are protected by the Consumer Protection Act 1999, which gives you the right to clear information about billing cycles, auto-renewal, and cancellation routes before you pay. If Simple's signup did not make the renewal terms obvious or did not offer an easy cancellation path, you have grounds to dispute charges and claim a refund through Tocancel's escalation framework.

Pricing structure and what you pay for

Simple Fasting offers tiered plans. The most common is a monthly subscription at approximately RM71, or an annual plan at approximately RM849 if paid upfront. Some users also encounter free trial periods lasting 7 to 14 days, after which the paid subscription begins automatically.

Your subscription covers personalised fasting protocols, meal planning, coaching-style notifications, and progress dashboards. Many users discover after purchase that the app requires consistent daily engagement to justify the cost. If you are not using these features, or if they do not fit your routine, cancelling promptly stops further charges and frees your budget for alternatives.

Your consumer rights and what malaysian law protects

In Malaysia, your cancellation rights stem from the Consumer Protection Act 1999 (CPA 1999). This law requires that any company offering a subscription must display the billing cycle, auto-renewal date, and cancellation method before you pay. If Simple Fasting made these details vague or buried them in legal text, you have a valid complaint.

Under the CPA 1999, enforced by the Ministry of Domestic Trade and Cost of Living (KPDNKK), you have the right to cancel without penalty once you are a paying customer. You do not need a reason, and the company cannot force you to phone or post a letter if an online method exists. If Simple Fasting refuses to cancel or continues to charge you after you submit a cancellation request, you can escalate to KPDNKK or lodge a complaint with Tocancel, which will document the breach and support your refund claim.

Your legal position is straightforward: you own your payment decision, and you own the power to stop any recurring charge at any time through a method the company provides. Tocancel helps you enforce this right by tracking your cancellation request, confirming its delivery, and building a record if the company ignores it.

Where to cancel Simple Fasting depending on your billing method

Cancellation steps differ based on whether you subscribed through Simple's own app, Apple App Store, or Google Play Store. Before you start, identify which platform charged your card by checking your bank statement or email receipt.

Cancel through Simple fasting's help centre and account settings

If you subscribed directly within the Simple Fasting app using Simple's own payment processor, you must cancel through your account settings or the Simple Help Centre. This is the cleanest route and leaves the strongest audit trail for Tocancel to verify later.

1. Open the Simple Fasting app on your phone or visit the Simple Help Centre at help.simple.life
2. Navigate to your account settings, usually marked "Account", "Profile", or "Subscription"
3. Look for "Manage subscription" or "Cancel subscription" - do not delete the app yet
4. Select your active plan and choose "Cancel" or "Downgrade to free"
5. Read any final confirmation screen to confirm your cancellation date (usually immediate or at next renewal)
6. Screenshot the cancellation confirmation and note the date and time
7. Wait 48 hours, then check your account settings again to verify the subscription no longer shows as active

If you cannot locate the subscription menu in the app, use the in-app chat widget or email Simple's support team through the help centre. Tocancel recommends keeping a copy of your support ticket number and any response confirming the cancellation request. This evidence becomes critical if Simple charges you again after cancellation.

Cancel through apple app store (iPhone or iPad users)

If your receipt came from Apple, your subscription lives in the App Store, not in Simple's own system. Cancelling the Simple app without also cancelling the App Store subscription will not stop the charge.

1. Open the Apple App Store app
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Simple Fasting" or "Simple: Weight Loss & Health Coaching" in the list
5. Tap the subscription name and then "Cancel subscription"
6. Confirm the cancellation in the prompt that appears
7. Screenshot the confirmation screen showing the subscription status has changed to "Cancelled"

Apple typically shows a red "Cancelled" label next to the subscription name once you complete this step. Your access to Simple usually continues until the current billing cycle ends, at which point the subscription closes automatically. Note the exact cancellation date shown on screen; if you are charged again after this date, contact Apple support with your cancellation screenshot and escalate through Tocancel.

Cancel through google play store (Android users)

Android users on Google Play Store must follow a parallel process. Your Simple Fasting subscription is managed by Google, not by Simple directly, so you cancel in Google Play instead.

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Simple Fasting" or "Simple: Weight Loss & Health Coaching"
6. Tap the subscription and select "Cancel subscription"
7. Confirm cancellation by selecting "Yes, cancel" when prompted
8. Capture a screenshot of the cancellation confirmation page

Google Play will show your subscription as "Cancelled" in the subscriptions list. Your app access will remain active until the current billing period expires. After the expiry date, you will lose access to paid features. Keep your cancellation screenshot for your records and for Tocancel if you need to dispute a future charge.

Timeline and what happens after you cancel

Understanding the post-cancellation timeline helps you verify that your cancellation actually took effect and prepares you to act if a charge appears.

Immediate to 48 hours after cancellation

When you cancel, the company or app store processes your request within minutes to a few hours. However, you will not see immediate proof in all cases. If you cancelled through Simple's own app, your account page should show "Subscription inactive" or "Cancelled" within 24 hours. If you cancelled through Apple or Google, those platforms show the status change instantly.

Return to your subscription settings 24 hours later and confirm the status has updated. If it still shows "Active" or "Renewing", your cancellation did not register. In that case, repeat the cancellation steps or contact support with your first attempt details, which Tocancel can then review if you escalate.

Days 2 to 30 after cancellation

Your final billing cycle closes automatically. If your subscription renewed on the 15th of the month and you cancelled on the 20th, you will use the app until the 15th of the next month, at which point access stops and no further charge occurs.

Some companies attempt a "last-minute" or surprise charge in this window. Monitor your bank statement daily. If you see a charge after your cancellation date, note the exact date and amount, then contact Simple support immediately with your cancellation screenshot. Tocancel can then help you lodge a formal dispute if the company refuses to refund.

Beyond 30 days after cancellation

If no charge appears within 30 days of your cancellation date, your subscription has closed successfully. You can safely delete the Simple Fasting app from your phone. Your account data and progress history may or may not be retained by Simple after cancellation; the public terms do not clarify retention rules, so assume your fasting logs and meal plans become inaccessible once you cancel.

Save any progress data, weight records, or meal plans you want to keep before you cancel. Download or screenshot important information while you still have app access. After cancellation, you lose permission to access these records unless Simple offers a data export feature, which is not clearly advertised on their public help pages.

Refunds and chargebacks if you were overcharged

Simple Fasting's public terms do not explicitly promise refunds for cancellations made outside a trial period. However, Malaysian consumer law does not require you to accept this restriction if Simple misrepresented the service or failed to provide the cancellation method it promised.

Requesting a refund from Simple directly

If you believe you were charged unfairly-for example, because a free trial converted to paid without clear warning, or because you cancelled but were charged again-contact Simple support through their help centre chat widget. State your request clearly:

• Your account email address
• The date you subscribed and the date you cancelled
• The exact amount charged and the charge date
• Why you believe the charge was unfair (e.g., "I cancelled on 15th March but was charged on 20th March")
• The cancellation confirmation screenshot you captured

Simple will either approve the refund within 5 to 10 business days, or deny it. If denied, you have a stronger escalation route through Tocancel and KPDNKK (the Malaysian consumer authority).

Chargebacks and disputing through your bank

If Simple refuses to refund and you are confident the charge was unauthorised (for example, because you cancelled but were still charged), you can dispute the charge with your bank. Contact your bank's customer service and request a chargeback dispute for the Simple Fasting charge. You will need to provide your cancellation screenshot as evidence.

Your bank will investigate within 10 to 30 days. If the bank agrees the charge was disputed correctly, the funds return to your account and Simple loses the money. However, your Simple account may be flagged or closed as a result, and Simple may report the dispute to credit agencies. Use chargebacks only as a last resort after Simple's support has refused a refund.

Escalation through tocancel and KPDNKK

If you cannot resolve the refund with Simple or your bank, Tocancel provides a formal escalation service. We document your cancellation attempt, your payment records, and Simple's refusal to refund. We then file a complaint with KPDNKK (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup), Malaysia's consumer protection ministry.

KPDNKK has the authority to compel Simple to refund you and to levy fines if the company violated the Consumer Protection Act 1999. Tocancel's role is to translate your case into a formal complaint that KPDNKK will take seriously. Our platform has helped thousands of consumers cancel unfair subscriptions and recover overcharges. You do not need a lawyer; Tocancel guides you through the escalation step by step.

Common mistakes that stop your cancellation from working

Many people cancel only to be surprised by another charge weeks later. These mistakes are frustrating, but they are preventable.

Deleting the app without cancelling the subscription

This is the single most common error. Removing Simple Fasting from your phone does nothing to stop the recurring charge if your subscription lives in the app store. Your payment method stays on file, and the charge recurs on schedule. Only delete the app after you have confirmed the subscription is cancelled in your account settings or app store.

Cancelling through the wrong channel

If you subscribed via Google Play but you try to cancel in Simple's app, the cancellation may not register. Always cancel through the exact platform that billed you. Check your receipt or bank statement to confirm; the merchant name will tell you if it was "Simple", "Apple", or "Google".

Not capturing cancellation proof

If you cancel but do not screenshot the confirmation, and then a charge appears, you have no evidence that you actually cancelled. The company can claim you never requested cancellation. Take screenshots of every cancellation step, especially the final confirmation screen that shows the subscription is now inactive or cancelled.

Ignoring the final billing cycle

Many cancellations do not stop the current billing cycle; they stop future cycles. If you cancel on the 20th but your subscription renews on the 30th, you will be charged one more time. Review your cancellation confirmation to check when the final charge date is, and monitor your account on that date to ensure no charge appears.

Checklist before and after you cancel Simple Fasting

Use this checklist to ensure your cancellation is complete and recorded.

Pricing comparison and when to cancel versus downgrade

Before you cancel entirely, consider whether downgrading to a free plan or pausing your subscription might better suit your needs.

If you subscribed to a monthly plan and feel the cost is high, downgrade to the free tier instead of cancelling completely. This way, you keep your progress history and can re-upgrade anytime without a new signup penalty. However, if you do not use the app at all, or if you plan not to return, full cancellation stops all charges permanently and is cleaner.

After you cancel: what to do next and how tocancel helps

Once your cancellation is confirmed, you have freed your budget and removed the recurring charge. However, your work is not finished if you want to protect yourself against surprise bills or if the company disputes your cancellation.

Monitor your account and statements

For the next 60 days, check your bank statement weekly. If a charge appears after your confirmed cancellation date, screenshot it immediately and contact Tocancel with your cancellation screenshot and the unexpected charge. This evidence is crucial for refund claims and complaints to KPDNKK.

Preserve your cancellation evidence

Keep your cancellation screenshots in a safe folder on your phone or computer, labeled with the date and service name. If you need to prove later that you cancelled, these images are your strongest proof. Tocancel recommends keeping this evidence for at least 6 months; Malaysian consumer disputes can take time to resolve, and you may need to reference your original cancellation request.

Escalate through tocancel if the company continues to charge you

If Simple Fasting charges you again after your cancellation date, or if support refuses to issue a refund for an unfair charge, do not wait. Contact Tocancel immediately with your cancellation evidence, bank statements, and the date of the unexpected charge. Tocancel specializes in documenting these breaches and filing formal complaints with KPDNKK.

Tocancel's team will review your case, verify that your cancellation request was valid, and escalate to the Malaysian consumer authority if needed. We have helped thousands of consumers cancel subscriptions and recover overcharges. Unlike a lawyer, Tocancel charges no upfront fee and no retainer; you pay only if your refund is successful, and we handle the paperwork for you.

Leave a review and warn others

If your cancellation was difficult, or if Simple charged you after cancellation and refused to refund, leaving a public review on app stores or consumer sites helps other Malaysian users make informed decisions. Tocancel also publishes verified user reviews and cancellation experiences, which build public pressure on companies to improve their cancellation processes.

Summary and your next step

Cancelling Simple Fasting in Malaysia is straightforward once you know which billing platform holds your subscription. Whether you subscribed through Simple's own app, Apple App Store, or Google Play Store, cancellation takes under 5 minutes. The key is to cancel through the correct channel, not just delete the app, and to screenshot your cancellation confirmation for future reference.

Your rights as a Malaysian consumer are backed by the Consumer Protection Act 1999. You have the right to cancel without penalty, the right to clear information about billing before you pay, and the right to a refund if the company broke these rules. If Simple refuses to honour your cancellation or continues to charge you, escalate to Tocancel, which will document the breach and file a complaint with KPDNKK.

Start now by identifying where your subscription is billed, following the appropriate cancellation steps above, and taking a screenshot of the confirmation. Monitor your bank statement for 30 days. If no charge appears, your cancellation is complete. If a charge does appear, contact Tocancel with your evidence, and we will help you recover the money and hold Simple accountable.

Tocancel has helped thousands of consumers cancel unfair subscriptions and stop unwanted recurring charges. Your cancellation is your right, and Tocancel is here to ensure Simple Fasting respects it.

Contact and escalation information for malaysia-based users

Simple Fasting support channels

If you need to contact Simple Fasting directly, use these channels:

• In-app chat widget (available in the Simple Fasting app under "Help" or "Support")
• Simple Help Centre: help.simple.life (English language support, no local phone line)
• Email support through help centre form (typical response time 2 to 5 business days)

Simple Fasting does not maintain a Malaysia-specific office or postal address. All support is handled remotely through the help centre and chat widget. Time differences between Malaysia (UTC+8) and Simple's likely US-based support may mean slower responses during Malaysian business hours.

Malaysian consumer authority and tocancel escalation

If Simple refuses to cancel or refund, escalate to:

• KPDNKK (Ministry of Domestic Trade and Cost of Living) - handles Consumer Protection Act 1999 complaints. File online at www.kpdnkk.gov.my or phone 1-800-88-5050.
• Tocancel (tocancel.com) - we specialise in documenting subscription cancellations and supporting refund claims. Submit your case with screenshots of your cancellation request and the unexplained charge. Tocancel will review your evidence and escalate to KPDNKK if needed.

Tocancel's service is designed for Malaysian users and understands local consumer law. We charge no upfront fees and work on a success-based model. Your case becomes part of our database, which helps identify patterns of unfair practices and adds weight to complaints across multiple customers.

Do not delay if you believe Simple charged you unfairly after cancellation. Tocancel's team is ready to help you build a strong case and recover your money.