Cancel Fastic: The Right Way

How to cancel Fastic and stop recurring charges in malaysia

What is Fastic and how it works

Fastic is a health and wellness app that helps you track intermittent fasting, meal patterns, and daily habits. The service runs on a subscription model, meaning you pay a recurring fee each month or year to access the full features. Fastic GmbH, the company behind the app, is registered in Berlin, Germany, and this is the official address you use if you need to exercise your cancellation rights.

Understanding the Fastic subscription model

Fastic offers a 14-day free trial when you first sign up. During this trial period, you are not charged anything. However, if you do not actively cancel before the trial ends, the app automatically converts your account to a paid subscription under the plan you selected. This automatic renewal is where many Malaysian users get caught off guard, especially if they forget about the trial window or lose track of the renewal date.

The paid tier is called Fastic Plus. It includes personalised fasting schedules, advanced meal tracking, nutrition guidance, and health insights. Some users also access Fastic Plus through rewards programmes or promotional offers, which means you may have free access without realising it came through a special condition. Understanding how you got access to the service is important before you cancel, because you need to cancel in the same place you subscribed.

Why malaysian users need to know these terms

Malaysia has no separate Fastic office, local phone line, or local billing address. All support flows through the Berlin headquarters and online help channels. This also means pricing is often shown in foreign currency and converted by your bank or app store, potentially adding hidden charges to your final bill. Knowing this upfront helps you spot unexpected charges and understand why your receipt may show a different amount than what appears on Fastic's website.

Your legal position is clear: under Malaysia's Consumer Protection Act 1999, you have the right to cancel any service within a reasonable timeframe and to receive clear, truthful information about billing. Tocancel advocates for these protections on behalf of Malaysian consumers, and this guide walks you through exercising them with confidence.

Your consumer rights under malaysia law

Malaysia's Consumer Protection Act 1999 gives you strong protections when you subscribe to digital services like Fastic. These rights apply whether you are in Kuala Lumpur, Penang, Johor, or anywhere else in the country.

What the consumer protection act 1999 says about subscriptions

The Act requires that companies give you truthful information about charges before you commit. This includes the trial period, the renewal date, the cost, and how to cancel. If Fastic fails to make these terms clear and visible, you have grounds to dispute the charge. The Act also gives you the right to cancel within 14 days if you change your mind about the purchase, whether you are in a free trial or already paid.

In practice, this means if you signed up on 1 January and Fastic charged you on 10 January before your trial actually ended, you can request a refund by invoking this 14-day right. You do not need Fastic's permission to cancel; you simply need to follow the cancellation method available to you and document it.

Enforcement: who helps if Fastic refuses

If Fastic ignores your cancellation request or keeps charging you after you cancel, the Ministry of Domestic Trade and Consumer Affairs (MDTCA) is the government body that enforces consumer rights in Malaysia. You can lodge a complaint with them, and they have power to investigate and order refunds. Tocancel recommends documenting every step of your cancellation attempt-screenshots, emails, dates, times-so you have a clear record if escalation becomes necessary.

Your right to cancel is not a courtesy; it is a legal entitlement under Malaysian law.

Pricing and subscription plans for malaysian users

Fastic offers several subscription options, and prices vary depending on the plan length and whether you are accessing the free trial or paid tier. The table below shows typical pricing, though the exact amount you see may depend on currency conversion and your payment method.

Note that these are estimates and may vary based on promotions, bank fees, and currency fluctuations at the time of billing. Always check your receipt to see the exact amount charged in your local currency and date.

Reasons to cancel Fastic

There are many legitimate reasons why you might want to cancel Fastic, and each one is valid. Tocancel believes you should feel confident making this decision without judgment or pressure.

Common reasons malaysian users cancel

You might cancel because the app does not suit your lifestyle, you have moved to a different fitness or health app, the cost does not justify the features, or you simply want to try fasting without paid tracking. Some users cancel because they reach their health goals and no longer need the tool. Others cancel because they did not realise automatic renewal was coming and want to avoid surprise charges. None of these reasons require you to justify yourself to Fastic; your decision to cancel is enough.

What to do if Fastic is not worth the cost

If you find that Fastic is too expensive or offers limited value compared to free alternatives, cancellation is the right choice. Calculate how many months you have used it and whether it delivered the results you expected. If the answer is no, do not continue paying. Tocancel supports users in making this decision and following through with a clean cancellation so you do not waste money on unused subscriptions.

How to cancel Fastic in malaysia

Your cancellation method depends on where you originally subscribed. This is the single most important rule, because cancelling in the wrong place will not stop your charges. Read this section carefully and follow the path that matches your sign-up method.

Cancel if you subscribed on the Fastic website

If you signed up directly on Fastic.com and your payment method is linked to your Fastic account, use the website cancellation method. This is the most straightforward path.

1. Go to Fastic.com and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password?" link to reset it.
2. Scroll to the footer of the page and click "Manage subscriptions."
   • This link may also appear under your account settings or profile menu, depending on the app version.
3. Find your active subscription and click "Withdraw from contract."
   • The app will ask you to confirm; read the message to see your final billing date.
4. Complete the cancellation and take a screenshot of the confirmation page.
   • Save this image to your device or email it to yourself as proof of cancellation.
5. Wait 1 to 3 business days and check your Fastic account to confirm the subscription status shows as "cancelled" or "inactive."
   • If it still shows as active after 3 days, email [email protected] or the billing address at [email protected] with your screenshot and the date you cancelled.

This method creates a clear digital record with Fastic, which is your strongest proof of cancellation if a dispute arises.

Cancel if you subscribed through apple app store (iPhone or iPad)

If you signed up via your iPhone, iPad, or Apple ID, you must cancel through the App Store, not through the Fastic app itself.

1. Open the App Store app on your iPhone or iPad.
   • Do not open the Fastic app; go directly to the App Store app.
2. Tap your profile icon in the top right corner.
   • This shows your Apple ID and account options.
3. Tap "Subscriptions."
   • You will see a list of all active and inactive subscriptions linked to your Apple ID.
4. Find Fastic in the list and tap it.
   • If you do not see Fastic, scroll down or search for it.
5. Tap "Cancel Subscription" and confirm your choice.
   • The App Store will show your cancellation date and when the subscription expires.
6. Take a screenshot showing the subscription status as "Cancelled" or the expiry date.
   • Keep this image as your proof.

Apple will stop billing you at the end of your current billing cycle. Your access to Fastic Plus may continue until that date, but you will not be charged again after it passes.

Cancel if you subscribed through google play (Android)

If you signed up via an Android phone using your Google Play account, follow this path to cancel.

1. Open the Google Play Store app on your Android device.
   • Ensure you are signed in with the same Google account you used to subscribe to Fastic.
2. Tap your profile icon in the top right corner.
   • This icon usually appears as a circle with your initial or picture.
3. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact wording depends on your Android version, but the option is always near the top of the menu.
4. Tap "Manage subscriptions."
   • You will see all subscriptions linked to your Google Play account.
5. Find Fastic and tap it, then tap "Cancel subscription."
   • Google Play will ask you why you are cancelling; you can skip this or provide feedback.
6. Confirm the cancellation and screenshot the result.
   • Your screenshot should show the subscription status change or a confirmation message.

Google Play will stop charging you at the end of your current billing period. Mark your calendar with this date so you know when your access expires.

What to do if the cancellation does not work

If you follow these steps and the cancellation does not go through, or if you receive a confusing error message, contact Fastic support the same day. Do not wait; do not assume it will resolve itself. Email the Fastic Help Center at the address listed on their support page (fastic.freshdesk.com/support) or write to [email protected]. Include your screenshot of the cancellation attempt, your account email, the date and time you tried to cancel, and the error message (if any). Tocancel advises keeping all communications in writing so you have a record if you need to escalate to the MDTCA.

After you cancel Fastic

Cancelling is not the end of the process; you need to verify that the cancellation worked and monitor your account and bank statements to ensure no further charges occur.

Verify the cancellation immediately

Within 1 to 3 business days of cancelling, log back into your Fastic account (or check the App Store/Google Play) and confirm that your subscription status has changed to "Cancelled," "Inactive," or shows an expiry date. If it still shows as "Active," repeat the cancellation process or contact support. Do not assume silence means success.

Monitor your bank and card statements

Check your bank account or credit card statement for the next three billing cycles after your cancellation. Look for any charges from Fastic, the app store, or the payment processor. Malaysian banks and card issuers typically show the merchant name and date. If you see a charge after your cancellation date, this is evidence that the cancellation did not take effect, and you have a right to request a refund under the Consumer Protection Act 1999.

What to do if you are charged after cancellation

If you are charged after you cancelled, act quickly. Gather your cancellation screenshot, the charge on your statement, and any emails from Fastic or the app store. Email Fastic support with the subject line "Charge after cancellation-request for refund" and clearly state the amount, the date charged, and the date you cancelled. Request a full refund. Give Fastic 7 to 10 business days to respond. If they do not refund the charge, contact your bank or card issuer and dispute the charge as unauthorised or billing error. You can also lodge a complaint with the MDTCA if Fastic refuses to cooperate.

Refunds and chargeback rights

You have the right to a refund if Fastic breaches its contract or misleads you about billing. Malaysian law and international payment processors both protect you here.

When you qualify for a refund

You can request a refund if Fastic charged you without clear consent, if the trial period was miscalculated or hidden, if the service was not as described, or if you cancelled within 14 days of purchase and changed your mind. You also qualify for a refund if Fastic continues to charge you after you cancelled. Tocancel encourages you to request refunds in writing, citing the Consumer Protection Act 1999, because written requests create a legal record.

How to request a refund

Email Fastic directly at [email protected] with a clear request: "I am requesting a refund for charges dated [date] in the amount of [amount] because [reason]." Attach your cancellation screenshot and bank statement showing the charge. Be specific and professional. Give Fastic 14 days to respond. If they refuse or do not reply, escalate to your bank or payment processor (Apple, Google, Mastercard, Visa, etc.) and initiate a dispute or chargeback. Most payment processors will side with you if you show evidence of cancellation and ongoing charges.

Your right to a refund is not guaranteed in all cases, but it is strong if Fastic breached its obligation to stop billing after you cancelled.

Common cancellation mistakes and how to avoid them

Cancellation can feel stressful, especially if you are worried about surprise charges. The good news is that most mistakes are easy to avoid if you know what to look out for.

Mistake 1: deleting the app instead of cancelling the subscription

Many users delete the Fastic app from their phone and assume that stops the billing. It does not. Deleting the app only removes the software from your device. The subscription remains active in the background, and Fastic continues to charge you. You must actively cancel through the website, App Store, or Google Play before you delete the app.

Mistake 2: cancelling in the wrong place

If you subscribed on the Fastic website, cancelling through the App Store will not work, and vice versa. These are separate systems. Always cancel where you subscribed. If you are unsure, try all three methods and screenshot each attempt. One of them will succeed.

Mistake 3: not taking a screenshot of the cancellation

Screenshots are your legal proof. If Fastic later claims you never cancelled, or if a dispute arises, a screenshot of the cancellation confirmation page is powerful evidence. Do not rely on memory or assumptions. Always capture the proof while you are in the cancellation flow.

Mistake 4: not checking your billing date before the trial ends

Fastic sends an email reminder, but it may land in your spam folder or you may overlook it. Proactively check your Fastic account a few days before the trial ends to see the exact renewal date and charge. If you want to cancel, do it before that date to avoid being charged.

Mistake 5: ignoring unexpected charges

If you notice a charge you do not recognise, do not ignore it hoping it will reverse. Contact Fastic or your bank within 30 days of the charge. The longer you wait, the harder it becomes to dispute. Banks often have time limits for disputes, and Tocancel recommends acting fast to protect your money.

Comparison of subscription services in malaysia

If you are cancelling Fastic because you want a different health or fasting app, the table below compares popular alternatives available in Malaysia.

Each app has strengths and weaknesses. If you are switching from Fastic, try the free version of an alternative for a few days before committing to a subscription.

Cancellation address and escalation contacts

If you need to send a formal cancellation notice or escalate a dispute, use the details below. Fastic GmbH is registered in Berlin, Germany, and this is the official address for all contract and cancellation matters.

Fastic GmbH official address

Fastic GmbH
Pappelallee 78/79
10437 Berlin
Germany

You can send a cancellation letter, registered mail notice, or formal complaint to this address. Include your account email, the date you want to cancel, and a request for written confirmation. Allow 7 to 10 business days for a response.

Email support contacts

Help Center: fastic.freshdesk.com/support
Billing inquiries: [email protected]
General support: [email protected] (verify on the official Fastic website)

When you email, use a subject line that is clear and specific, such as "Cancellation of subscription account [your email]" or "Request for refund-unauthorised charge on [date]." This ensures your message is prioritised and routed to the right team.

Escalation to malaysian consumer authorities

If Fastic does not respond to your cancellation or refund request within 14 days, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA has the authority to investigate breaches of the Consumer Protection Act 1999 and order refunds or other remedies.

MDTCA Contact:
Website: www.kpdnkk.gov.my
Phone: 03-8882 8888
Email: [email protected]

Prepare a clear summary of your issue, dates, amounts, and all evidence (screenshots, emails, receipts). The MDTCA investigates complaints and can compel Fastic to refund you if the company violated consumer protection law.

Summary and next steps

Cancelling Fastic is straightforward if you follow the right method for where you subscribed. Whether you signed up on the website, Apple App Store, or Google Play, your cancellation rights are the same, and the process takes just a few minutes. The key is to cancel in the correct place, take a screenshot of the confirmation, and monitor your bank statement for three billing cycles afterward to confirm that no further charges occur.

If Fastic does not stop charging you after you cancel, you have legal recourse. Malaysia's Consumer Protection Act 1999 protects you, and you can request a refund, initiate a chargeback through your bank, or lodge a formal complaint with the MDTCA. Tocancel is here to support Malaysian consumers through every step of this process, and we have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under Malaysian law. Your decision to cancel is valid, your rights are protected, and Tocancel is committed to making sure you feel confident and informed throughout the process.