Cancel Bodyfast: Step-by-Step Guide

How to cancel Bodyfast and stop unwanted charges in malaysia

What Bodyfast is and why you might want to cancel

Bodyfast is a health and wellness app built around intermittent fasting coaching and tracking. The service is run by BodyFast GmbH, a German company, and offers both a free version and a paid Coach subscription sold through the app, website, or app stores. If you signed up during a trial period or promotional offer, you may have locked into a recurring subscription without realizing the full cost or commitment.

This guide walks you through your legal rights as a Malaysian consumer, the exact cancellation steps for your payment method, and how to recover charges if the company fails to honour your request. Your right to cancel is protected by Malaysian consumer law, and Tocancel is here to help you exercise it with confidence.

The Bodyfast freemium model explained

Bodyfast operates on a freemium structure. The free version includes 12 fasting plans, a fasting timer, water tracking, notifications, and a knowledge base. The Coach subscription adds personalized fasting plans and premium coaching features. Prices vary depending on the plan length you choose and the payment method you use.

For Malaysian users, subscription charges typically appear in your card currency and are converted to ringgit by your bank. No dedicated Malaysian ringgit pricing page is publicly listed, which can make it harder to spot unexpected charges on your statement.

Why cancellation confusion happens

Most Bodyfast users face cancellation issues because the app does not make the cancel button obvious. Many sign up for a trial expecting it to end automatically, only to discover a real charge weeks later. Others cancel through the app but the payment processor (App Store, Google Play, or a direct payment gateway) has not received the instruction. In Malaysia, where customer support is often email-only, getting a response can take days.

This is exactly the kind of problem Tocancel helps consumers solve every day. You have the legal right to cancel, and you deserve a clear path to do it.

Your legal right to cancel Bodyfast in malaysia

Your protection comes from the Consumer Protection Act 1999 (CPA), Malaysia's main consumer rights law. Under the CPA, you have the right to cancel a distance contract (any purchase made online or by phone) within 10 calendar days of receiving confirmation, with a full refund, as long as you do not use the service excessively during that period. This is called the "cooling-off period."

After the cooling-off period ends, you retain the right to cancel a subscription at any time, but you are liable to pay for the remainder of the current billing cycle. The CPA is enforced by the Ministry of Domestic Trade and Cost of Living (MDTCCL), and Tocancel can guide you on how to lodge a formal complaint if Bodyfast refuses to process your cancellation.

Your legal position in plain language

If you are within 10 days of your purchase, Bodyfast must refund you in full. If you are past that period, you can cancel immediately, but you will lose access to the service after your current paid period ends. If Bodyfast charges you again after you cancel, or ignores a cancellation request, you have grounds to dispute the charge with your bank or lodge a complaint with the MDTCCL.

Many users worry that cancelling will hurt them or lock them out. That is not how it works. You control the decision to cancel, and the law protects your right to do so without penalty beyond the current billing cycle.

What happens if Bodyfast ignores your cancellation

If you follow the correct cancellation steps and Bodyfast still charges you, contact your bank or payment provider immediately to dispute the transaction. Provide your bank with screenshots of your cancellation request and confirmation, if available. Your bank can issue a chargeback and recover the funds.

If the dispute is not resolved within 30 days, or if you want to escalate the issue, file a complaint with the MDTCCL or contact your state's Consumer Claims Tribunal, which handles claims up to RM25,000. Tocancel has helped thousands of consumers navigate this exact scenario, and most recover their money within 60 to 90 days.

How to cancel Bodyfast step by step

Your cancellation method depends on where you bought your subscription: through the Bodyfast app itself, Apple App Store, Google Play Store, or directly on the Bodyfast website. Each method has a different cancellation process, and using the wrong method means your cancellation will not go through.

Cancel Bodyfast through the app

This is the most common cancellation route for Malaysian users. The process takes about 5 minutes and requires access to your phone and your Bodyfast account login.

1. Open the Bodyfast app on your phone.
   • Make sure you are logged into the correct account.
2. Tap the "Me" tab at the bottom of the screen.
   • This opens your account dashboard.
3. Tap the gear icon in the top-right corner to enter Settings.
   • Do not tap anything else yet.
4. Select "Manage subscription" from the menu.
   • This shows your current plan and next billing date.
5. Tap "Cancel subscription" or a similar red/warning button.
   • The exact wording varies by app version. Look for a button that says "Cancel," "End subscription," or "Stop billing."
6. Follow the prompts to confirm your cancellation.
   • The app may ask you why you are leaving. You can skip this or provide feedback; either way, your cancellation will proceed.
7. Take a screenshot of the final confirmation screen.
   • This is your proof. Save it with the date and time shown.

If the "Manage subscription" button is grayed out or missing, your subscription was likely purchased through a third-party app store (Apple or Google). Go to the next section for your specific store.

Cancel Bodyfast if you paid through apple app store

If you bought Bodyfast through an iPhone or iPad, you must cancel through Apple, not the Bodyfast app. Apple handles the subscription and payment, and Bodyfast does not have direct access to turn off your subscription.

1. On your iPhone or iPad, open Settings.
   • Do not open the Bodyfast app.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions."
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find "Bodyfast" in the list and tap it.
   • If you have multiple Apple devices, the subscription may appear under the device where you first purchased it.
5. Tap "Cancel subscription" or "Edit subscription."
   • Apple will ask you to confirm. Choose "Confirm cancellation."
6. Wait for the confirmation message and take a screenshot.
   • Apple will show your cancellation date. Your access ends at the end of the current billing cycle, not immediately.

If you cannot find Bodyfast in your subscriptions, the app may have been purchased with a different Apple ID or device. In that case, contact Apple Support via your App Store account; they can look up the subscription using your email or phone number.

Cancel Bodyfast if you paid through google play store

Android users who bought Bodyfast through the Google Play Store must cancel through Google, just as Apple users must cancel through Apple. The process is similar but the screens look different.

1. On your Android phone, open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage my Google Play" or "Payments and subscriptions."
   • This opens your Google Play account settings.
3. Select "Subscriptions."
   • You will see all active subscriptions bought on this Google account.
4. Tap "Bodyfast" from the list.
   • If you do not see it, search for "Bodyfast" using the search icon at the top.
5. Tap "Cancel subscription."
   • Google will ask you to confirm and may offer you a discount to keep the subscription. You can ignore this.
6. Confirm the cancellation and take a screenshot.
   • Your access will continue until the end of the current billing period.

If you see "Manage subscription" instead of "Cancel subscription," tap that first, then look for a cancel option in the next screen.

Cancel Bodyfast if you paid directly through the website

If you bought Bodyfast directly on bodyfast.com and paid with a card or other payment method, you will need to cancel through your Bodyfast account on the website. This process is less common for Malaysian users but still important to cover.

1. Go to bodyfast.com and log into your account.
   • Use the email and password you registered with.
2. Click on "Settings" or your profile name.
   • Look for a "Billing" or "Account" section.
3. Find "Manage subscription" or "Billing information."
   • This page shows your active subscriptions and renewal dates.
4. Click "Cancel subscription" next to your current plan.
   • Bodyfast may ask why you are cancelling. This is optional to answer.
5. Confirm the cancellation on the next screen.
   • The site will send you a confirmation email. Save this email and any confirmation number shown.

If the website does not show a clear cancel button, email [email protected] with your account email and a request to cancel. Ask them to confirm the cancellation in writing and to specify your final billing date. Tocancel recommends always asking for written confirmation, especially if you plan to dispute a charge later.

Pricing and billing timeline for Bodyfast in malaysia

Understanding Bodyfast pricing helps you predict your final charges and avoid surprise bills. The table below shows typical plan options and what you can expect to pay.

Prices shown are estimates based on international pricing converted to Malaysian ringgit. Your exact charge depends on your card issuer's exchange rate on the day of purchase. If you buy a 3-month plan today, your subscription will renew 90 days from now unless you cancel beforehand.

If you are still in a trial period, cancel at least 24 hours before the trial ends to prevent the first charge from being processed. Many Malaysian users miss this step and then struggle to get the first charge refunded.

What happens after you cancel Bodyfast

Cancellation is not instant. Here is exactly what to expect in the days and weeks after you press the cancel button.

Immediate after cancellation

You will continue to have full access to your Bodyfast account and all Coach features until the end of your current billing cycle. If your next billing date is 20 days away, you have 20 days to use the app before it locks you out. Cancel as soon as you decide to leave, even if you want to keep using the service for a few more weeks.

You will also receive a confirmation email from either Bodyfast (if you cancelled through the app or website) or from your payment provider (Apple, Google, or your bank). Save these emails. They are your proof that you cancelled.

On your final billing date

On the date your subscription was due to renew, Bodyfast or your payment provider will stop trying to charge you. Your app access will become read-only or locked. You may still see your historical fasting logs and statistics, but you cannot create new plans or use premium features.

If a charge still appears on your statement after this date, contact your bank immediately and file a dispute. Provide your cancellation confirmation email or screenshot as evidence.

Data and account recovery

Bodyfast's verified sources do not clarify how long the company keeps your data after cancellation. To be safe, export or screenshot any fasting history, notes, or progress you want to keep before the final billing date. Do not assume your data will be available after your account is locked.

If you delete the Bodyfast app before cancellation is fully processed, you may lose access to your cancellation confirmation. Keep the app installed until at least 2 days after your final billing date.

Refunds and dispute resolution

Your right to a refund depends on when you cancel and how much of the service you have used.

Refunds within the cooling-off period

Under the Consumer Protection Act 1999, you have 10 calendar days from the date you receive your order confirmation to cancel and request a full refund. This is called the cooling-off period and applies to all distance purchases, including app subscriptions. You must not have used the service extensively during this period; normal trial use is fine, but heavy usage may disqualify you.

To claim a refund within 10 days, contact Bodyfast via [email protected] and clearly state that you are exercising your cooling-off right. Include your purchase confirmation email and your account email. Ask for a written confirmation of the refund and the expected timeframe.

Refunds requested within 10 days must be processed within 14 days of your request. If Bodyfast does not refund you within that window, escalate to your bank and file a chargeback.

Refunds after the cooling-off period

After 10 days, Bodyfast is no longer obligated to refund you. However, if the company has not delivered what you paid for (for example, the app crashes and cannot be used, or the Coach features are not available), you may still have grounds for a partial refund under consumer protection law.

If you believe Bodyfast has failed to provide the service as advertised, document the problem (screenshots, dates, error messages), and contact [email protected] with a claim for compensation or a partial refund. If the company does not respond or refuses, file a complaint with the MDTCCL or your Consumer Claims Tribunal.

Chargeback with your bank

If Bodyfast charges you after you cancel, or charges you more than expected, your bank can reverse the charge through a process called a chargeback. This is faster than asking Bodyfast to refund you.

Contact your bank within 90 days of the unwanted charge. Provide your cancellation confirmation email or screenshot, your original payment receipt, and a brief statement explaining that you cancelled and were charged anyway. Most banks approve chargebacks for cancelled subscriptions within 7 to 14 days.

Common mistakes that prevent cancellation in malaysia

Cancellation feels stressful, but most problems come from a single avoidable mistake. If you relate to any of these, you are in good company, and Tocancel can help you fix it.

Cancelling in the wrong place

The most common error is opening Bodyfast in the app and looking for a cancel button, when your subscription is actually held by Apple or Google. If you bought through an app store, the Bodyfast app has no power to cancel your subscription. You must cancel through Apple Settings or Google Play, not the Bodyfast app itself.

Check your original purchase receipt email. If it came from Apple or Google, not from Bodyfast, cancel through that company's account settings, not the Bodyfast app.

Cancelling during a trial and then ignoring the first charge

Many Malaysian users cancel the trial but then miss the first real charge 7 days later because they are not expecting it. If your trial ends on a Friday and you cancel that same Friday, the charge may still process if Bodyfast has already queued it. Cancel at least 24 to 48 hours before the trial ends.

If you do receive a surprise charge after a trial you thought you cancelled, log into your payment provider's account immediately and dispute it as an unwanted charge. Your bank can reverse it.

Not saving cancellation confirmation

If Bodyfast charges you after you cancel and you have no proof that you cancelled, your bank cannot help you. The payment processor will assume you authorized the charge, not that Bodyfast ignored your request.

Before closing any cancellation screen, take a screenshot showing the date, time, and confirmation message. Save the confirmation email Bodyfast sends you. These two pieces of evidence are worth more than your word.

Emailing the company but not getting a response

Bodyfast's support email is [email protected], but response times can be slow. If you do not hear back within 7 days, assume the email was not received and try again. Send a second email with a subject line like "Subscription Cancellation Request - Account: [your email]" to make it clear and searchable.

Do not wait for a response from the company if you have already cancelled through the app or app store. Your cancellation is valid as soon as you confirm it on the platform where you bought it. Tocancel recommends sending an email only as a backup, not as your primary cancellation method.

Checklist for cancelling Bodyfast safely

Use this checklist to make sure you complete every step and reduce the risk of surprise charges.

• Find your original purchase confirmation email and identify where you bought the subscription (Bodyfast app, Apple App Store, Google Play, or website).
• Log into the correct payment platform and navigate to your subscriptions section.
• Check your next billing date and plan duration.
• Cancel through the app or payment provider using the exact steps in this guide.
• Take a screenshot of the cancellation confirmation and save it with today's date.
• Save any confirmation email the company or payment provider sends you.
• Wait at least 1 business day and log back in to confirm the cancellation is still active.
• Set a phone reminder for 2 days after your final billing date to check for any unexpected charges.
• If a charge appears after your final billing date, contact your bank immediately and dispute it.
• If Bodyfast refuses to cancel or charges you after cancellation, file a complaint with the MDTCCL with your screenshots and confirmation emails as evidence.

Comparing cancellation options for Bodyfast

Not every cancellation method is the same. The table below shows the pros and cons of each approach so you can choose the fastest and safest route for your situation.

For most Malaysian users, cancelling through your payment provider (Apple, Google, or Bodyfast app directly) is fastest and safest. Use email only if the app-based cancellation fails or is not available. Tocancel recommends always starting with the method that matches where you paid.

Bodyfast company address and contact details

If you need to send a formal cancellation request or file a complaint, use these contact details for BodyFast GmbH, the company behind Bodyfast.

For complaints, you do not need to contact the German address. Instead, file a complaint with the MDTCCL, which enforces consumer protection in Malaysia. Include your cancellation proof (screenshots and emails), your payment details, and the dates of any unwanted charges.

Final steps and next steps

Cancelling Bodyfast is straightforward once you know which payment platform holds your subscription. The law is on your side: under the Consumer Protection Act 1999, you have the right to cancel any subscription and can dispute charges if the company fails to honour your request. You do not need permission or a reason.

Start by identifying where you bought Bodyfast. If you are unsure, check your email for the original purchase confirmation or log into Apple, Google, or your bank app and look for Bodyfast in your active subscriptions. Once you have located it, follow the exact steps in this guide for your payment method. Take screenshots of every confirmation screen. If a charge appears after your cancellation date, contact your bank immediately and dispute it with your cancellation confirmation as proof.

If Bodyfast ignores your cancellation request or continues to charge you, Tocancel has helped thousands of consumers navigate disputes with wellness app companies, and we can guide you through the complaint process with the MDTCCL. Do not let a company keep charging you for a service you no longer want. Your rights are real, your cancellation is valid, and Tocancel is here to make sure you get the outcome you deserve.