Cancel Best Me Fasting: Step-by-Step Guide

How to cancel Best Me Fasting in malaysia and stop unwanted charges

What is Best Me Fasting and why malaysian users cancel

Best Me Fasting is a subscription-based wellness app that combines intermittent fasting guides, meal planning, and add-on features like workout plans and nutritionist chat. The service operates through Best.me, with Nutrameg HQ Limited (based in Dublin, Ireland) handling all cancellations and billing matters. As a Malaysian user, you need to understand that this is not a single subscription-it is a layered billing structure where your core plan and premium add-ons renew separately, which often catches users by surprise.

How Best Me Fasting charges malaysian users

Best Me Fasting offers a Basic Plan available in 1-month, 3-month, or 6-month cycles, each with automatic renewal at the end of the term. On top of your core plan, you can purchase add-on features such as Premium access, Workout Plan, Nutritionist Chat, and Shopping List-each billing monthly and renewing independently. This means you could be managing five separate subscription cycles without realising it, which is a common reason users seek help from Tocancel to untangle their charges and cancel cleanly.

Verified pricing data shows add-ons range from approximately RM94 (USD $19.99) per month, and because pricing is displayed in foreign currency on the Best.me website, Malaysian users often only discover the true MYR cost after a charge hits their bank account. Therefore, checking your active subscriptions before cancelling is not optional-it is essential.

Why malaysian users report cancellation difficulties

Several patterns emerge from customer reports. First, the cancellation steps are not obvious-Best.me does not display a red "Cancel now" button on the subscription page, and users must navigate through the Help Center or email support to find instructions. Second, support is primarily available through English-language chat and email at [email protected], with no phone line listed, making disputes slower if you prefer direct conversation. Third, charges often continue after attempted cancellation because users cancel only the main plan and miss the active add-ons renewing in the background.

Your right as a Malaysian consumer is to receive clear information about renewal dates and cancellation methods before you are charged. This right is protected under Malaysia's Consumer Protection Act 1999, which requires traders to provide transparent pricing and cancellation terms. If Best.me fails to do so, you have grounds to dispute charges and escalate to the Ministry of Domestic Trade and Cost of Living if the company refuses to cooperate.

Your consumer rights and what they mean for you

Malaysia's Consumer Protection Act 1999 is your legal shield against unfair subscription practices. This Act requires all companies-including online services like Best.me-to provide clear, upfront information about subscription terms, renewal dates, and cancellation methods before you pay.

What the consumer protection act 1999 guarantees you

Under this Act, you have the right to clear written information about the full cost of your subscription, the renewal date, and exactly how to cancel without penalty. You also have the right to cancel without reason within a reasonable timeframe, and you cannot be charged after you have submitted a valid cancellation request. If Best.me charges you after you cancel, or if the company makes cancellation deliberately difficult, that breaches the Act and you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living.

Your legal position is simple: if you cancel, you should not be charged after that date. If you are charged, Best.me must refund you on demand, and if the company refuses, the Ministry can compel a refund. This is not a favour-it is a legal obligation.

What to do if best.me refuses to cancel or continues charging

If you submit a cancellation request and the company either ignores you or keeps charging, you have a formal escalation path. First, send a written cancellation request by email to [email protected] and request written confirmation of cancellation. Save this email and the confirmation reply. If Best.me does not respond within 7 working days, or if charges continue, contact the Ministry of Domestic Trade and Cost of Living's Consumer Affairs Division to lodge a formal complaint. Tocancel recommends keeping all screenshots, email chains, and bank statements as evidence-these are your proof if you need to escalate.

The Ministry can investigate, mediate, and if needed, compel Best.me to refund you. This process typically takes 30 to 60 days, but it is free and it works. Know your rights and use them.

How to cancel Best Me Fasting step by step

Before you cancel, you must identify all active subscriptions on your account, because cancelling only the main plan leaves add-ons active and billing. This section walks you through each method used by Malaysian users, in order of reliability.

Method 1: cancel through your Best Me Fasting account (most direct)

Logging into your Best.me account and cancelling through the subscription settings is the cleanest route because it creates an instant digital record and reduces the risk of missed add-ons. Follow these steps in order.

1. Go to the Best.me website and log into your account with your email and password.
   • If you forgot your password, click "Forgot password" on the login screen.
   • Reset your password by clicking the link sent to your email.
2. Navigate to your account settings or profile section (usually a gear icon or "Account" in the menu).
   • Look for a "Billing", "Subscriptions", or "Payments" tab.
   • If you cannot find it, use the search box and type "subscription" or "billing".
3. Review all active subscriptions listed on this page.
   • Write down each subscription name and its next renewal date.
   • Note any add-ons such as Workout Plan, Nutritionist Chat, or Premium.
4. Click on the first active subscription and select the cancellation option (usually "Cancel subscription" or "Unsubscribe").
   • Do not skip this step even if it asks you why you are leaving-your feedback is useful but optional.
   • Look for a confirmation message or button that says "Confirm cancellation".
5. Repeat step 4 for every active subscription and add-on.
   • Many users think one cancellation cancels everything-it does not.
   • Cancel each line item separately to ensure nothing renews.
6. Take a screenshot of the cancellation confirmation page for each subscription and save it to your device.
   • Include the subscription name, cancellation date, and any confirmation number.
   • Store these screenshots in a folder labelled "Best Me Fasting cancellation" for your records.

Method 2: cancel via the help center and support chat

If the account cancellation page is unclear or not working, Best.me's Help Center offers a guided cancellation article and live chat support. This method takes longer but creates a documented support interaction.

1. Go to help.best.me and search for "cancel subscription" or "how to cancel".
   • The Help Center usually displays cancellation articles for each plan type.
   • Read the article fully before starting.
2. Open the live chat widget in the Help Center (usually a chat bubble in the bottom right).
   • Explain that you want to cancel all active subscriptions and add-ons.
   • Ask the support agent to confirm your current active subscriptions before processing.
3. Request that the support agent cancels each subscription separately and provides you with a cancellation confirmation for each one.
   • Do not accept a generic "cancellation processed" message-ask for specific details: subscription name, cancellation date, next renewal date (should be "none" or "cancelled").
   • Ask the agent to send you a confirmation email listing every cancelled subscription.
4. Copy and save the entire chat transcript before closing the conversation.
   • Most chat systems offer a "Download transcript" or "Email me this chat" option.
   • If not, screenshot the entire conversation from top to bottom.

Method 3: cancel via email to support (creates a paper trail)

Email cancellation is slower but creates a formal written record that is valuable if you need to escalate a dispute later. Use this method if the account or chat options fail, or if you prefer written confirmation.

1. Send an email to [email protected] with the subject line "Cancellation request for Best Me Fasting account - [your email address]".
   • Use your registered email address as it appears on your account.
   • Send from the same email address you use to log in to Best.me.
2. In the email body, include the following information:
   • Your full name.
   • Your Best.me account email address.
   • Your account ID (if you know it, usually shown in settings).
   • Today's date and your request to cancel all active subscriptions and add-ons effective immediately.
   • List each active subscription by name (e.g., "Basic Plan 3-month", "Nutritionist Chat", "Workout Plan").
   • Request written confirmation of cancellation for each subscription within 3 working days.
3. Example email text: "I am requesting immediate cancellation of all active subscriptions on my Best.me account: [list items]. Please confirm cancellation of each subscription in writing and confirm that no further charges will be applied after today's date."
4. Send the email and keep the sent copy in a folder.
   • Do not delete the email or the reply once it arrives.
   • If you receive a reply, save that as well.
5. If you do not receive a reply within 7 working days, send a second email marked "URGENT - Second notice" and keep a copy.
   • After two unanswered emails, you have grounds to escalate to the Ministry of Domestic Trade and Cost of Living.

Handling refunds and checking charges after cancellation

Cancellation and refund are two separate processes. Cancelling stops future charges, but if you paid for a 3-month or 6-month plan and cancel mid-cycle, your refund depends on Best.me's refund policy and Malaysian consumer law.

What you can expect for refunds in malaysia

Malaysian consumer law does not automatically entitle you to a refund if you cancel a subscription mid-term, unless Best.me's own terms promise a refund or you cancel within a cooling-off period. However, many service providers do offer partial refunds for unused months as goodwill. Tocancel recommends that you check your cancellation confirmation-it should state whether a refund is being processed and when you can expect it in your bank account.

If you paid for a 6-month plan and cancellation happens after 1 month, you have grounds to request a refund for the remaining 5 months. When you submit your cancellation request, explicitly ask: "Am I entitled to a refund for unused months, and if so, when will it appear in my account?" Save the response.

Checking your bank account after cancellation

After you cancel, monitor your bank account for the next two billing cycles. Your regular subscription should not renew on the scheduled date. If a charge appears after your cancellation, this is a breach of the Consumer Protection Act 1999, and you have the right to dispute it immediately.

• Check your bank statement on your scheduled renewal date. No charge should appear.
• If a charge does appear, take a screenshot of the transaction and note the amount and date.
• Contact your bank immediately and request a chargeback or reversal if Best.me cannot explain the charge.
• Send Best.me a formal dispute email citing your cancellation confirmation and the unauthorized charge. Keep a copy.
• If the charge is not reversed within 14 days, escalate to the Ministry of Domestic Trade and Cost of Living.

Common cancellation traps and how to avoid them

Many Malaysian users cancel one subscription and wake up to a charge from another one still active-this is frustrating but entirely avoidable once you know what to watch for.

Trap 1: forgetting to cancel add-ons separately

The single biggest mistake is assuming that cancelling the main Best Me Fasting plan cancels all add-ons. It does not. Your Workout Plan, Nutritionist Chat, Premium access, and Shopping List all renew independently on their own dates. If your main plan renews on the 15th and your Workout Plan renews on the 20th, you must cancel both separately or you will be charged twice. Before you press the cancellation button, list every paid feature visible on your subscription page and cancel each one individually.

Trap 2: cancelling on the wrong platform

If you subscribed through the App Store (iOS) or Google Play (Android), you may not be able to cancel through the Best.me website. You must cancel through the app store you used. Check your subscription by opening the App Store or Google Play, finding Best Me Fasting, and looking for the "Manage Subscription" or "Subscriptions" option. If you do not cancel there, the charge will continue even if you cancel on the website. For absolute clarity, use Tocancel's checklist at the end of this guide to confirm where you subscribed.

Trap 3: misunderstanding the cancellation confirmation

Best.me may send you a confirmation message that says "Cancellation processed" but does not state a cancellation date or next renewal date. This is vague and unhelpful. You need a clear statement: "Your subscription is cancelled effective [date]. Your next renewal date is: None." If you receive a vague confirmation, reply immediately asking for clarification. Tocancel advises: do not accept anything less than a specific, dated confirmation for each subscription you cancel.

Trap 4: assuming a grace period exists

Some subscription services offer a grace period where you can cancel a few days before renewal without being charged. Best.me does not appear to publicize such a period, so do not rely on one. Cancel as soon as you decide to quit, and do not wait until the day before renewal. The earlier you cancel, the lower the risk of a charge slipping through.

What to do after you have cancelled

Cancellation is not complete the moment you click the button-follow these steps to confirm the process worked and to protect yourself if a problem arises later.

Your post-cancellation checklist

• Save all cancellation confirmations (screenshot or email) in one secure folder on your device or cloud storage.
• Note the cancellation date, the subscription name, and any confirmation number on each piece of evidence.
• Set a reminder in your phone's calendar for the next scheduled renewal date (you can find this in your cancellation confirmation).
• On the renewal date, log back into your Best.me account and verify that the subscription no longer appears as active.
• Check your bank account on the renewal date to confirm no charge was applied.
• If a charge appears, document it immediately: take a screenshot of the bank transaction and email Best.me support with the evidence.
• Keep all cancellation evidence and correspondence for at least 12 months in case you need to dispute a charge or file a complaint with the Ministry.

Escalation: what to do if Best Me Fasting continues to charge you

If you submit a valid cancellation request and Best.me continues to charge you, you have a formal escalation path under Malaysian consumer law. First, send one final email to [email protected] stating that you have cancelled and requested no further charges, and that continued charges will be reported to the Ministry of Domestic Trade and Cost of Living. Attach your cancellation confirmation as evidence. Wait 7 working days for a response.

If the company does not reverse the charge or reply within that timeframe, file a complaint with the Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup). You can lodge a complaint online at their website or visit a local office in your state. Include all evidence: cancellation confirmations, emails, bank statements, and screenshots. The Ministry will investigate at no cost to you, and if Best.me is found to have breached the Consumer Protection Act 1999, the Ministry can compel a refund and impose penalties on the company.

Pricing breakdown and what you are actually paying

Transparency on cost is essential before you cancel. Understanding what you have been charged for helps you spot overcharging and simplifies your dispute if needed.

Note: Pricing is displayed in USD on the Best.me website (approximately USD $19.99 per add-on), which converts to roughly RM94 at current rates. Check your most recent bank statement to see the exact MYR amount you were charged, as exchange rates vary daily.

Comparing your options: keep, pause, or cancel

Before you commit to cancellation, consider whether pausing or downgrading might better suit your current needs. This section compares your three main options.

If you are cancelling only because the cost is too high, contact Best.me support first and ask whether they offer a pause option or a cheaper plan tier. Sometimes a conversation with support saves you time and may result in a discount. However, if you have decided you no longer use the app, cancellation is the right choice and Tocancel is here to help you execute it cleanly.

Contacting Best Me Fasting and the relevant authorities

Use these contact details and escalation paths when you need to reach Best Me Fasting or when the company fails to respond to a cancellation request.

Best Me Fasting customer support

• Support email: [email protected]
• Help Center: help.best.me
• Live chat: Available in the Help Center (response time typically 24-48 hours).
• Company (operator): Nutrameg HQ Limited, based in Dublin 7, Ireland. No Malaysia-specific mailing address is publicly listed.

Malaysian consumer authority for complaints

If Best.me fails to cancel your subscription or continues charging after cancellation, escalate your complaint to the Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup).

• Website: www.kpdnhep.gov.my
• Consumer Affairs Division phone: 1-300-80-ADUAN (1-300-80-23826) or your state's local office.
• File a complaint online or visit a local Pusat Servis Pelanggan (Customer Service Centre) in your area.
• Include all evidence: cancellation confirmations, email correspondence, bank statements, and screenshots.
• The Ministry investigates free of charge and can compel refunds under the Consumer Protection Act 1999.

Key takeaways and your next steps

Cancelling Best Me Fasting in Malaysia is straightforward if you follow the right steps and know your rights. Your consumer protection is backed by Malaysia's Consumer Protection Act 1999, which requires Best.me to honour cancellation requests and stop charging you once you submit a valid cancellation. Here is what you need to do now:

First, log into your Best.me account today and list every active subscription and add-on you are paying for. Second, cancel each one separately using the account settings, Help Center chat, or email method outlined in this guide. Third, save all cancellation confirmations to a secure folder. Fourth, monitor your bank account on the next renewal date to confirm no charge appears. If a charge does appear, you now know to escalate it to the Ministry of Domestic Trade and Cost of Living, which will investigate at no cost to you.

Tocancel has helped thousands of Malaysian consumers cancel subscriptions cleanly and recover unauthorized charges by following these exact steps. Whether you are cancelling because you no longer use the app, the cost is too high, or the company failed to deliver as promised, your rights are protected and your cancellation is your choice. Use Tocancel's step-by-step process above, save every confirmation, and take action today. Your wallet will thank you.