Cancel Dofasting: The Right Way

How to cancel Dofasting in malaysia and stop auto-renewing charges

What Dofasting is and why you might want to cancel

Dofasting is a subscription-based fasting app that delivers intermittent fasting timers, meal planning, progress tracking, and coaching content to your phone or browser. The service operates on automatic renewal billing, which means your payment method gets charged repeatedly until you actively cancel through the correct channel.

The subscription model and how Dofasting charges you

When you sign up for Dofasting, you are not buying a one-time program. Instead, you are entering a recurring subscription that renews automatically at the end of each billing period. The company stores your payment details and charges you again unless you cancel at least 48 hours before your renewal date.

Dofasting pricing in Malaysia is displayed in US dollars but converted to ringgit (RM) at checkout. The current pricing structure looks like this:

The company may also display personalised discounts or limited-time promotions after you complete their introductory quiz, so two users in Malaysia may see different final prices. This means you should always check your exact renewal cost on your account dashboard before cancelling.

Why malaysian users commonly cancel Dofasting

Complaints from Dofasting users in Malaysia and across Southeast Asia centre on a few key frustrations. Many people report that the AI coaching feels generic rather than tailored to their personal needs. Others sign up for a trial expecting flexibility but find themselves charged when the trial period ends automatically.

A significant number of cancellations happen because users do not realise the free tier is limited and then feel pressured into a paid plan. Once they try the paid features, they discover that the coaching content does not meet their expectations for a premium service. Some users also cancel because they want to pause rather than quit permanently but cannot find a pause option, forcing them to cancel and rejoin later.

Whatever your reason, your right to cancel a subscription service in Malaysia is clear and protected under the Consumer Protection Act 1999. Tocancel is here to help you understand that right and exercise it confidently.

Your consumer rights and what they mean for you

What the consumer protection act 1999 says about subscription cancellations

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a subscription service, provided you follow the supplier's stated cancellation procedure and any reasonable notice period they impose. The law also requires Dofasting to tell you clearly when your next charge will occur and how to cancel before that charge hits.

Your legal position is straightforward: Dofasting must provide you with a simple, transparent way to cancel. They cannot hide the cancellation button, charge you without clear consent, or make you phone a foreign number to cancel. If they breach these requirements, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces the Consumer Protection Act in Malaysia.

In practice, this means Dofasting must accept your cancellation request via the channels they advertise (email, web dashboard, app menu) and confirm it in writing within a reasonable timeframe. If they ignore your cancellation request or charge you after you cancel, you have grounds to dispute the charge with your bank and escalate to the MDTCC.

What to do if Dofasting refuses to cancel your account

If you submit a cancellation request and Dofasting does not respond or refuses to cancel, document everything. Screenshot your cancellation request, save any email confirmations (or the lack of them), and note the date and time you tried to cancel.

Your next step is to contact the MDTCC Consumer Complaints Bureau or file a complaint via their online portal. You can also dispute the charge with your credit card issuer or digital wallet provider (e.g., Apple Pay, Google Pay, Maybank) if the charge appeared after you cancelled. Your bank has an obligation to investigate unauthorised charges within 30 days.

Tocancel strongly recommends keeping detailed records of every cancellation attempt because these records are exactly what the MDTCC and your bank need to side with you.

How to cancel Dofasting step by step

Before you start cancelling: four critical checks

Stop and prepare yourself before you cancel, because rushing through this process is the leading cause of failed cancellations.

First, log in to your Dofasting account and take a screenshot of your current subscription plan, your renewal date, and the amount you are about to be charged. This screenshot is your proof of cancellation urgency and timing.

Second, identify which platform hosts your subscription. Did you sign up directly on the Dofasting website (dofasting.com)? Or did you subscribe through the iOS App Store or Google Play Store? This matters enormously because cancelling on the wrong platform will not work.

Third, save any meal plans, progress data, or coaching notes you want to keep. Once your subscription expires, you may lose access to your data within days or weeks, so download or photograph what matters to you.

Fourth, locate the original receipt email from your first payment. Search your email inbox for "Dofasting", "receipt", or the payment amount (e.g., "RM175"). This receipt confirms your subscription start date and helps you calculate your exact renewal date.

Gathering this information now prevents you from panicking later when a charge appears on your statement and you cannot remember when you were supposed to cancel.

Cancel Dofasting through the website (if you subscribed on web)

If you signed up directly on dofasting.com using your email and password, cancel through the same website.

1. Go to the Dofasting client login page at dofasting.com/clients/login
   • Enter your email address and password
   • Click "Sign in"
2. Navigate to your account settings or subscription management area
   • Look for a menu item called "Subscription", "Billing", "My Plan", or "Account"
   • You should see your current plan name and next renewal date listed
3. Locate the "Cancel subscription" button or link
   • This button may appear next to your plan details or in a dropdown menu
   • If you cannot find it, scroll down or check under "More options"
4. Click "Cancel subscription" and confirm your cancellation
   • Dofasting may ask why you are cancelling; answer honestly but briefly
   • Do not let their follow-up questions delay you; proceed to confirm
5. Wait for a confirmation message on screen
   • You should see text like "Your subscription has been cancelled" or "You will not be charged after [date]"
   • Screenshot this confirmation immediately
6. Check your email for a cancellation confirmation message from [email protected]
   • This email is your proof of cancellation and your legal protection
   • Save it in a folder called "Cancellations" or "Dofasting"

If you do not receive a confirmation email within 24 hours, contact Dofasting at [email protected] to confirm your cancellation went through. Do not assume silence means success.

Cancel Dofasting through the iOS app store (if you subscribed on iPhone or iPad)

If you signed up for Dofasting via your iPhone, iPad, or Mac through the App Store, you must cancel through Apple's subscription settings, not through the Dofasting app itself.

1. Open the Settings app on your iPhone or iPad
   • Do not open the Dofasting app; use the main Settings app only
2. Tap your name at the top of the screen
   • This opens your Apple ID menu
3. Tap "Subscriptions"
   • You will see a list of all active subscriptions linked to your Apple ID
4. Find "Dofasting" in the list and tap it
   • The screen will show your plan type, renewal date, and price
5. Tap "Cancel Subscription"
   • If you see "Edit Subscription" instead, tap that first, then look for the cancel option
6. Confirm the cancellation by tapping "Confirm" or "Yes"
   • Apple will ask if you want to keep using the app until your current period ends; tap "Yes" if you do
   • Screenshot the final confirmation screen
7. Check your email for a cancellation receipt from Apple within a few hours
   • Save this email as proof

Cancelling through the App Store does not remove Dofasting from your phone; it just stops the automatic charge. You can delete the app manually afterward if you wish.

Cancel Dofasting through google play (if you subscribed on android)

If you signed up for Dofasting on an Android phone or tablet using Google Play, cancel through your Google Play account settings.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Tap "Payments and subscriptions"
   • A menu will open showing all your active subscriptions
3. Tap "Subscriptions"
   • You will see every app you subscribe to through Google Play
4. Find "Dofasting" and tap it
   • The screen displays your plan, renewal date, and next charge amount
5. Tap "Cancel subscription"
   • Google Play will show you a cancellation confirmation screen
6. Follow any prompts to confirm your cancellation
   • Screenshot the final confirmation
   • Note the date your access will end (usually immediately or at the end of your paid period)
7. Watch for a cancellation email from Google Play and Dofasting
   • These emails usually arrive within 24 hours
   • Save them as your proof of cancellation

Like Apple, Google Play will not delete the Dofasting app from your phone when you cancel; it only stops the automatic billing.

What happens after you cancel Dofasting

Your access and refund timeline after cancellation

Once you cancel, Dofasting will let you use the app until the end of your current billing period. For example, if you cancel on the 10th of a month and your renewal date is the 30th, you have access through the 30th. After that date at midnight, your account access stops.

You will not receive a refund for the time remaining in your current billing period unless Dofasting's terms allow it or local consumer law entitles you to one. Under the Consumer Protection Act 1999, you are generally not entitled to a pro-rata refund for a subscription you cancel mid-period, unless the service was never delivered or was faulty.

However, if you cancel within 14 days of your first charge (sometimes called a "cooling-off period"), you may have grounds to request a full refund depending on how you purchased and your payment method's terms. Contact Dofasting at [email protected] to ask about your specific situation.

If you subscribed through Apple or Google and want to dispute a charge, you can request a refund directly from them. Open your App Store or Google Play receipt email, click the "Report a Problem" link, and follow the steps to claim a refund. Both companies have 90-day refund windows for app subscriptions in some cases.

What to do if charges continue after cancellation

It is distressing to see a charge on your account after you cancel, but this happens occasionally and is fixable. Check your cancellation confirmation email first to confirm the exact end date Dofasting stated. If that date has passed and you see a new charge, Dofasting has billed you in error.

Take these steps immediately:

1. Contact Dofasting at [email protected] with the subject line "Unauthorised charge after cancellation"
   • Attach a screenshot of your cancellation confirmation and the erroneous charge
   • State the exact date you cancelled and the date of the unwanted charge
   • Ask for a full refund within 7 days
2. If Dofasting does not respond within 7 business days, dispute the charge with your bank or payment provider
   • Log in to your bank's app or website and report the transaction as unauthorised
   • Your bank will investigate and usually refund you within 10-30 days
   • Provide the bank with copies of your cancellation email and correspondence with Dofasting
3. If the charge is substantial (more than RM500) or repeated, file a complaint with the MDTCC
   • Visit mdtcc.gov.my and use their online complaints portal
   • Provide all documentation: cancellation proof, charge screenshots, bank statements, and email correspondence

Tocancel advises you not to ignore erroneous charges. Act within 30 days of spotting the charge because banks have strict deadlines for investigating disputes.

Common mistakes that lead to failed Dofasting cancellations

Why people think they cancelled when they actually did not

It is frustrating and all too common: you believe you cancelled Dofasting, but another charge appears on your statement weeks later. This happens because one of these mistakes occurred.

The most frequent error is cancelling on the wrong platform. You signed up on the Dofasting website, but you cancelled inside the app or through your phone's app store. These are three separate systems, and cancelling in the app does not cancel your website subscription. You must cancel where you subscribed.

Another major mistake is misreading the cancellation deadline. Dofasting says you must cancel at least 48 hours before your renewal date to avoid the next charge. If your renewal date is the 15th and you cancel on the 14th at 6 p.m., that is less than 24 hours notice, and the charge will go through. Many users do not realise this rule exists until the charge appears.

A third error is failing to confirm your cancellation. You click "Cancel subscription", the page loads, but you navigate away without waiting for the final confirmation screen or email. Later, you assume you cancelled, but Dofasting never registered your request. Always wait for the confirmation message and screenshot it.

Some users also cancel their subscription but forget that they are still logged in to the app, leading them to believe they still have access. Access does not end until the end of your paid period, so continued access does not mean your cancellation failed. Check your confirmation email for the exact end date.

Finally, users sometimes cancel through their bank's app by blocking Dofasting's payment rather than cancelling the subscription directly. This can trigger an unpaid invoice warning in your Dofasting account and may cause problems if you want to resubscribe later. Always cancel through Dofasting's official channels.

Tocancel recommends taking a screenshot at every step of cancellation and saving the confirmation email in a safe place. These records are your evidence if a dispute arises.

Checklist before and after cancelling Dofasting

Use this checklist to ensure you cancel correctly and have proof if anything goes wrong:

Dofasting's contact details and escalation paths

How to reach Dofasting for cancellation support

If you encounter problems cancelling Dofasting or need to confirm your cancellation status, use these official channels:

Email support: [email protected]. Use the subject line "Cancellation request" or "Cancellation confirmation" so your message gets prioritised. Include your full name, account email, subscription plan, and renewal date. Expect a response within 48 hours on business days.

Help Center: Visit help.dofasting.com and search for "cancel" or "subscription". You can also submit a request form directly from the Help Center if you cannot find self-service cancellation instructions.

In-app support: Open the Dofasting app, navigate to Settings or Help, and look for a "Contact us" option. This typically opens an email composer or takes you to the Help Center.

Dofasting does not appear to maintain a physical office address in Malaysia or offer phone support. All communication must go through email or the Help Center form.

If Dofasting ignores your cancellation request

If you have emailed Dofasting twice with 7 days between emails and received no response, or if they refuse to cancel, escalate to Malaysia's consumer protection authority:

Ministry of Domestic Trade and Cost of Living (MDTCC) - Consumer Complaints Bureau. File a complaint online at mdtcc.gov.my or call 1-800-886-800 (toll-free). Provide all email correspondence, screenshots of your cancellation attempts, and bank statements showing the charges. The MDTCC will investigate Dofasting on your behalf.

Your bank or payment provider: Contact the customer service line on the back of your credit card, in your digital wallet app, or on your bank's website. Report the transaction as unauthorised if Dofasting charged you after cancellation. Your bank can freeze the account and investigate.

Your credit card company's disputes department: If your bank does not act within 10 days, escalate to your card's issuer (Visa, Mastercard, or local equivalent). They have independent dispute resolution processes separate from your bank.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover erroneous charges by using these exact escalation paths. You have rights, and the MDTCC is empowered to enforce them.

Should you cancel Dofasting or keep your subscription

Signs it is time to cancel

Cancel Dofasting if any of these situations apply to you: you no longer use the app regularly, the coaching feels generic and not worth the monthly fee, you have hit a plateau in your fasting progress and are not seeing results, the subscription cost is straining your budget, or the free tier would meet your needs just as well.

Many users also cancel because they prefer a different fasting app or have decided intermittent fasting is not the right approach for their body and lifestyle. Both are valid reasons.

Signs you might want to keep your subscription

Keep your Dofasting subscription if the app genuinely helps you stick to your fasting schedule, you are seeing measurable progress (weight loss, energy improvements, better focus), you actively use the meal plans and tracking features, or you value the coaching content and find it motivating.

If you are on an annual or quarterly plan and struggling with cost, contact Dofasting to ask if they offer a pause option or a downgrade to a cheaper plan. Many wellness apps allow downgrades without a penalty, which is cheaper than cancelling and resubscribing later.

Summary and next steps

Cancelling Dofasting in Malaysia is straightforward if you follow the correct steps and cancel on the right platform. You have consumer rights under the Consumer Protection Act 1999 that protect your ability to cancel easily and dispute erroneous charges. Your legal position is strong, and you should feel confident exercising it.

To recap: identify which platform you subscribed on (web, iOS, or Android), log in to that platform's subscription settings, click cancel, screenshot the confirmation, and wait for the email receipt. If Dofasting charges you after you cancel, dispute it with your bank and escalate to the MDTCC if needed.

Tocancel is your trusted guide through this process. Our site contains step-by-step guides, confirmation templates, and escalation resources for dozens of subscription services operating in Malaysia. Whether you are cancelling Dofasting or another recurring service, Tocancel empowers you to take control of your billing and protect your rights as a consumer.

Start your cancellation today with confidence. You have the right to cancel, you have the proof you need, and you have the legal backing of Malaysia's consumer protection system behind you. Tocancel is here to make sure you succeed.