Cancel Dofasting: The Right Way to Stop Your Subscription

How to cancel DoFasting in the UAE and stop unwanted charges

What DoFasting is and why you might cancel

DoFasting is a subscription-based intermittent fasting app that combines personalized meal planning, fasting schedules, progress tracking, and optional physical products like supplements and smart scales. The service appeals to UAE residents seeking structured guidance on time-restricted eating and sustainable weight management through their mobile device.

If you've subscribed through DoFasting's website, Apple App Store, or Google Play, you have clear legal rights to cancel without penalty. The trap most users face is simple: deleting the app does not cancel your subscription, and charges continue. At Tocancel, we've helped thousands of consumers navigate this exact situation and reclaim control of their recurring payments.

Your cancellation path depends entirely on where you subscribed, and each route requires a different method. Understanding this distinction is your first step toward stopping unwanted charges and protecting your wallet.

Common reasons users cancel DoFasting

People cancel for legitimate reasons: the fasting schedule conflicts with their daily routine, expected results aren't materializing, the app interface frustrates them, or they've simply decided intermittent fasting isn't their approach. Whatever your reason, you deserve a transparent, barrier-free cancellation process-and the law supports you in that right.

How DoFasting charges appear on your statement

Charges may appear under the label "DoFasting," "DF Subscription," or the payment processor's name (Stripe, PayPal, or your bank's processor). In the UAE, your bank statement will display the charge in AED (د.إ), typically ranging from AED 29 to AED 99 per month depending on your plan tier. Identifying the exact charge name helps you verify cancellation was successful and contest any post-cancellation billing through your bank or payment provider.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Law No. 24 of 2006, amended by Law No. 2 of 2015) grants you explicit rights over subscription services and recurring payments. You can cancel any subscription without penalty, provided the company has clearly disclosed terms before purchase.

Your legal position is straightforward: DoFasting must allow you to cancel with the same ease you used to subscribe. If the company makes cancellation deliberately difficult, hidden, or impossible, you have grounds to file a complaint with the Federal Authority for Consumer Protection (FACP), the UAE's consumer watchdog.

Your right to cancel without penalty

Under UAE consumer law, you can terminate a subscription service at any time after the initial billing period. The company cannot charge you further cancellation fees, refuse your cancellation request, or lock you into extended contracts without explicit, separate consent. Therefore, if DoFasting continues billing after you've clearly requested cancellation, you have the legal authority to dispute those charges through your bank or escalate to the FACP.

Refund eligibility in the UAE

Refunds depend on the timing of your cancellation request. If you cancel within the first 14 days of purchase (following UAE e-commerce guidelines), you may qualify for a full refund under the Consumer Protection Law. After 14 days, refund eligibility depends on DoFasting's stated policy at the point of purchase. However, if you cancel mid-month, many apps offer a pro-rata refund for unused days-always request this explicitly when you submit your cancellation.

How to cancel DoFasting: step-by-step by platform

Your cancellation method depends entirely on where you subscribed, and completing the correct steps ensures charges stop immediately. Each platform has its own process, so follow the one that matches your subscription source.

Cancelling through your DoFasting account (website subscription)

If you subscribed directly at dofasting.com and paid via credit card, debit card, or PayPal, this method is fastest and provides instant confirmation.

1. Visit dofasting.com/clients/login and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset email sent to your inbox.
2. Navigate to your account settings or subscription section (usually labeled "My Subscription" or "Billing").
   • Look for a "Manage Subscription" or "Cancel Subscription" button prominently displayed.
3. Click the cancellation option and review any exit survey or retention offer DoFasting presents.
   • You are not obligated to complete surveys or accept discounts-proceed directly to cancellation.
4. Confirm your cancellation request and take a screenshot of the confirmation page displaying "Subscription Cancelled" or a cancellation reference number.
   • Screenshot proof protects you if billing continues after cancellation.
5. Check your email for a cancellation confirmation message from DoFasting within 24 hours.
   • If no email arrives, log back in to verify the subscription shows as "Cancelled" or "Inactive."
6. Verify your next billing date has been removed and no future charges are scheduled.
   • If a charge appears after cancellation, contact Tocancel or your bank immediately to dispute it.

Cancelling through your DoFasting account is the fastest route and leaves you with instant digital proof of your request.

Cancelling an apple app store subscription (iPhone or iPad)

If you subscribed through Apple's in-app purchase system, you must cancel within the App Store, not the DoFasting app itself. Deleting the app does not cancel this subscription.

1. Open the Apple App Store app on your iPhone or iPad and tap your profile icon in the top right corner.
   • If you don't see a profile icon, swipe down to the bottom and tap "Account."
2. Tap "Subscriptions" to view all your active app subscriptions.
   • Subscriptions appear in a dedicated section separate from purchased apps.
3. Find "DoFasting" in your subscriptions list and tap it.
   • The entry will show your current billing cycle and next billing date.
4. Tap "Cancel Subscription" or "Edit" and confirm your cancellation request.
   • Apple will ask you to confirm you want to cancel-tap "Confirm" to finalize.
5. Take a screenshot showing "Subscription will expire on [date]" or "Cancelled" to prove your request.
   • This screenshot is your proof if you need to dispute charges with your bank.
6. Verify your next billing date has been removed within 24 hours.
   • Your access to DoFasting may end immediately or at the end of your current billing period, depending on Apple's terms.

Apple App Store subscriptions end at the close of your current billing cycle unless you cancel before the renewal date.

Cancelling a google play subscription (Android)

If you subscribed through Google Play on an Android device, you must cancel within the Play Store app. The DoFasting app itself does not control this subscription.

1. Open the Google Play Store app and tap your profile icon in the top right corner.
   • If you cannot find your profile icon, open the app's menu and look for "Manage Your Google Account."
2. Tap "Manage Subscriptions" to see all active subscriptions linked to your Google account.
   • Subscriptions appear under a dedicated "Active" or "All Subscriptions" section.
3. Select "DoFasting" from the list to open your subscription details.
   • You'll see your billing cycle, renewal date, and payment method.
4. Tap "Cancel Subscription" and confirm your cancellation.
   • Google will ask why you're cancelling-this is optional feedback, not a blocking step.
5. Screenshot the confirmation showing "Subscription cancelled" or your cancellation date.
   • Save this screenshot to your phone or email it to yourself as proof.
6. Return to your subscriptions list within 24 hours to confirm DoFasting no longer appears under "Active."
   • If DoFasting still appears, repeat the cancellation process or contact Google Play support directly.

Google Play subscriptions typically end at your next billing date after you request cancellation.

Cancelling by email (backup method)

If the above methods don't work or you cannot access your account, you can cancel by sending a written request to DoFasting's support email.

1. Compose a new email to [email protected] with the subject line "Subscription Cancellation Request."
   • Include your full name, email address, account phone number, and the email linked to your DoFasting account.
2. State clearly: "I request immediate cancellation of my DoFasting subscription effective immediately. Please confirm cancellation in writing and provide a cancellation reference number."
   • Use simple, direct language-avoid vague phrasing like "I'd like to stop" or "please consider cancelling."
3. Send the email and wait for a reply confirming your cancellation within 3 business days.
   • In the UAE, consumer-facing companies are expected to respond to cancellation requests within 3 working days.
4. If you receive no response within 3 days, forward your original email to [email protected] or log a complaint with the Federal Authority for Consumer Protection (FACP) online at facp.ae.
   • The FACP is your legal escalation point if DoFasting ignores your cancellation request.
5. Save all email correspondence, including your cancellation request and any replies, as evidence.
   • This documentation protects you if you need to dispute charges or file a formal complaint.

Email cancellation is slower but creates a written trail and is legally defensible if the company continues billing.

What happens after you cancel DoFasting

Cancellation doesn't mean your access ends immediately-the timing depends on your billing cycle and subscription source. Understanding this window helps you plan your next steps and verify that charges have truly stopped.

When your access ends

After you cancel, DoFasting typically grants access until the end of your current billing period. For example, if you cancelled on the 10th of the month but were billed on the 1st, you usually retain app access until the 1st of next month. Check your cancellation confirmation email to see your exact "access ends" date. If access ends sooner than expected, contact Tocancel or DoFasting support to clarify-you may be entitled to a pro-rata refund for unused days.

Verifying the cancellation took effect

One week after cancellation, log back into your DoFasting account or check your subscription settings to confirm no future billing date appears. Similarly, contact your bank or card issuer and ask them to flag DoFasting charges for review-if even one charge appears after your cancellation date, dispute it immediately through your bank's online portal or by calling their fraud department. At Tocancel, we recommend this verification step to all users because chargebacks are often the fastest way to recover wrongful post-cancellation charges.

Downloading your data before access ends

Before your access expires, export any personal fasting logs, meal plans, or progress data you wish to keep. Many intermittent fasting apps allow data export through account settings-check DoFasting's help center for an export option. This protects your personal health records and ensures you don't lose information if you return to the app later or switch to a competitor.

Refund eligibility and how to claim one

Refund entitlement depends on when you cancel and DoFasting's stated policy. The UAE Consumer Protection Law provides specific windows, and Tocancel advises all users to understand these rules before submitting a refund request.

The 14-day cooling-off period

Under UAE consumer protection law, you have 14 calendar days from the date you subscribed to request a full refund without penalty. This cooling-off period applies to all online subscriptions purchased in the UAE. If you cancel within this window, contact DoFasting or your payment provider immediately and state: "I am exercising my right to cancel and request a full refund within the 14-day cooling-off period under UAE Consumer Protection Law." Include your subscription start date and request confirmation of your refund within 5 working days.

Refunds after the 14-day window

Beyond 14 days, refund eligibility depends on DoFasting's terms of service and whether you used the service. If you paid for a full month but cancelled mid-month, request a pro-rata refund for unused days. For example, if you paid AED 99 for 30 days and cancelled after 10 days, you've used roughly one-third of your subscription-DoFasting should refund approximately AED 66 for the remaining 20 days. This is not a legal obligation but a common industry practice; however, Tocancel advises requesting it explicitly in writing.

How to submit a refund request

1. Email [email protected] with the subject "Refund Request for Cancelled Subscription."
   • Include your full name, account email, cancellation date, and the date you subscribed.
2. State your refund grounds: either "14-day cooling-off period" or "pro-rata refund for unused service days."
   • Be specific-don't assume the company will calculate your pro-rata amount correctly.
3. Request a response within 5 working days confirming the refund amount and refund timeline.
   • Most refunds process within 7 to 10 working days back to your original payment method.
4. If DoFasting denies your refund or doesn't respond within 5 days, escalate to the FACP at facp.ae or call them directly.
   • The FACP will investigate and may order DoFasting to refund you if the denial violates UAE consumer law.
5. Monitor your bank account or payment app for the refund credit, which may take 7 to 14 days to appear.
   • If the refund doesn't appear within 14 days, contact your bank's customer service to trace it.

Refund requests should always be submitted in writing and should cite the legal or contractual basis for your claim.

DoFasting pricing and subscription tiers

Understanding DoFasting's pricing structure helps you calculate exactly what you're paying and whether a refund claim is justified. The following table shows typical DoFasting subscription costs in the UAE.

Prices may vary based on current promotions, currency fluctuations, or changes to DoFasting's pricing model. Always verify your current billing rate in your account settings before submitting a cancellation request.

Common cancellation mistakes and how to avoid them

Many users unintentionally delay or fail their cancellation by overlooking critical steps. We understand the frustration of recurring charges-and the good news is that these mistakes are entirely preventable if you know what to watch for.

Deleting the app without cancelling the subscription

The single most common error is deleting DoFasting from your phone while assuming the subscription is cancelled. It is not. Your subscription remains active with your payment provider (DoFasting's website, Apple, or Google), and charges continue monthly. Deleting the app is simply removing the software from your device-it has no effect on billing. Always cancel through your account settings or payment provider before uninstalling the app from your phone.

Cancelling through customer support chat instead of your account

If you cancel DoFasting through a chat conversation with support, you have no written proof. A support agent may assure you the subscription is cancelled, but if charges continue, you cannot prove the cancellation request was submitted. Always cancel through your official account settings (website, Apple App Store, or Google Play), take a screenshot of the confirmation, and follow up with a written email confirmation if you used chat support. Written documentation protects you legally if disputes arise.

Forgetting to cancel trial or promotional subscriptions

DoFasting often offers free 7-day trials or discounted introductory rates with automatic renewal to a paid plan. Users frequently forget the trial start date and miss the cancellation window before auto-renewal. Mark your trial end date in your calendar one week before expiration and cancel on that date-do not wait. If you've already been charged after a trial ended, contact Tocancel or your bank immediately to dispute the charge as an unauthorized renewal.

Cancelling one subscription method but not another

If you signed up for DoFasting through both your website account and the Apple App Store, you have two separate subscriptions billing independently. Cancelling one does not cancel the other. Before submitting any cancellation, audit all your subscription sources: log into dofasting.com, check Apple App Store subscriptions, and check Google Play subscriptions. Cancel through every method where you have an active subscription.

Not verifying cancellation after submission

Submitting a cancellation request is only half the battle. One week after you cancel, verify that your next billing date has been removed from your account and that no future charges are scheduled. Log back into your account or check your payment provider's subscription list. If a charge appears after your cancellation date, dispute it with your bank immediately. At Tocancel, we've seen cases where subscription systems fail to process cancellations correctly-verification is your safety net.

Comparison: DoFasting versus alternative intermittent fasting apps

If you're cancelling DoFasting because the service doesn't fit your needs, you may want to explore comparable options. The following table compares DoFasting's core features and pricing to three major competitors available in the UAE.

Each app has distinct strengths depending on whether you prioritize meal planning (DoFasting excels here), cost-effectiveness (Life Fasting Tracker), or simplicity (Zero). Choose based on your lifestyle and fasting goals-not price alone.

How tocancel helps you cancel with confidence

Tocancel specializes in guiding UAE residents through complex subscription cancellations, refund claims, and consumer disputes. Our mission is straightforward: help you reclaim control of your recurring payments and enforce your legal rights as a consumer.

When you use Tocancel to cancel DoFasting, you receive step-by-step guidance tailored to your subscription source, email templates for refund requests, and escalation support if DoFasting refuses your cancellation. We've helped thousands of consumers successfully cancel DoFasting and recover unauthorized post-cancellation charges through bank disputes and FACP complaints.

If you've cancelled DoFasting but charges continue to appear, Tocancel can help you document your cancellation proof, draft a formal dispute letter to your bank, and file a complaint with the Federal Authority for Consumer Protection if necessary. Your rights are non-negotiable-we're here to ensure DoFasting respects them.

Key takeaways and your next steps

Cancelling DoFasting is straightforward once you understand your subscription source and follow the correct cancellation method. Here's your action plan:

Identify your subscription source. Log into dofasting.com, Apple App Store, or Google Play to determine where you subscribed. You may have active subscriptions in multiple locations.

Use the cancellation method for your platform. Website subscriptions cancel through your account settings; Apple subscriptions cancel in the App Store; Google subscriptions cancel in Google Play. Take screenshots of all confirmations.

Verify cancellation within 7 days. Log back in to confirm no future billing date appears. If a charge appears after your cancellation date, dispute it with your bank immediately.

Request a refund if eligible. You qualify for a full refund within 14 days of purchase or a pro-rata refund for unused days after that. Submit refund requests in writing to [email protected].

Escalate to the FACP if DoFasting refuses. The Federal Authority for Consumer Protection (facp.ae) enforces your consumer rights. File a complaint if DoFasting ignores your cancellation or refund request.

You have the law on your side-UAE consumer protection law explicitly guarantees your right to cancel subscriptions without barrier or penalty. If you face resistance from DoFasting, Tocancel is here to support your claim and guide you toward resolution. Thousands of UAE consumers have used Tocancel to cancel DoFasting successfully and recover wrongfully charged fees. Your subscription, your choice-and we're here to ensure that choice is respected.

Contact information and escalation

DoFasting customer support: [email protected]

DoFasting complaints: [email protected]

Federal Authority for Consumer Protection (FACP), UAE: facp.ae | Complaint phone: +971 4 308 5555 | Email: [email protected]

Your bank's dispute or fraud department: Contact the customer service number on the back of your card or log into your online banking portal to dispute unauthorized DoFasting charges.

If you're unsure how to proceed or need personalized support navigating DoFasting's cancellation process, visit Tocancel for tailored guidance. Tocancel has helped thousands of consumers cancel successfully and recover wrongful charges-your case is no exception.