Cancel Dofasting: The Right Way to Reclaim Your Subscription

How to cancel your DoFasting subscription and reclaim your money in new zealand

Understanding DoFasting and why you might want to cancel

DoFasting is a digital wellness platform that combines a fasting-tracking app, personalised meal plans, coaching content and supplement products to support intermittent fasting. The service operates on a subscription model that renews automatically every month unless you actively cancel before your billing date. If you've decided DoFasting isn't delivering the results you expected, or you've completed your wellness journey, you're in the right place. Tocancel is here to walk you through your cancellation options, clarify your consumer rights and help you stop paying for a service you no longer use.

How DoFasting operates

You access DoFasting through their website or mobile apps available on iOS and Android. When you subscribe, you pay a recurring fee that charges automatically on your billing date. Physical supplements ship separately as goods to your New Zealand address. Many subscribers mistakenly believe that deleting the app from their phone will cancel their subscription; it does not. Your payment arrangement continues until you formally cancel through the correct channel. This gap between app deletion and actual cancellation is why so many people continue paying without realising it.

Common reasons why you might cancel

You may cancel because the app doesn't fit your lifestyle, you've achieved your fitness goals, the monthly cost feels too high for the value, or you prefer to manage fasting without a paid platform. Some subscribers find the meal plans repetitive or the coaching content doesn't match their needs. Whatever your reason, stopping your subscription promptly protects your budget and prevents unnecessary charges. Tocancel recommends cancelling as soon as you know you won't continue, rather than waiting until you're frustrated enough to search online.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 are your legal foundation when dealing with digital services and subscriptions. These laws protect you from unfair cancellation barriers and give you grounds to dispute charges if the service wasn't delivered as promised.

What the consumer guarantees act protects

Under the Consumer Guarantees Act, digital services and goods must be of acceptable quality, fit for purpose and supplied within a reasonable timeframe. If DoFasting's app is fundamentally broken, doesn't work as advertised or the meal plans are irrelevant to your goals, you have grounds to request a refund, replacement or compensation. The Commerce Commission, New Zealand's consumer regulator, enforces this law and can investigate complaints if DoFasting refuses to act reasonably. Your legal position is strong: you are not stuck with a defective or misrepresented service simply because you signed up.

Your right to cancel at any time

You have an absolute right to cancel your DoFasting subscription at any time. New Zealand consumer law does not favour lock-in contracts or unreasonable cancellation barriers. If DoFasting makes cancellation deliberately difficult by hiding the cancellation button, requiring phone calls instead of digital requests, or refusing to process email cancellations, you can escalate to the Commerce Commission or your local Citizens Advice Bureau. Tocancel recommends documenting all your cancellation attempts, including screenshots and email timestamps, in case you need to escalate your complaint. Keep records of every interaction until your cancellation is confirmed and your final charge processed.

Where and how to cancel your DoFasting subscription

Your cancellation route depends on where you originally purchased your subscription. Each platform has different rules, and using the wrong cancellation method means your payment will continue even though you thought you'd stopped it.

Cancelling a website subscription

If you subscribed directly through the DoFasting website (not through Apple or Google), you must cancel through their website account portal. Simply deleting the app or ignoring billing emails will not stop your charges.

1. Log into your DoFasting account at app.dofasting.com using your email address and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via the email link sent to you.
   • Check your spam folder if you don't see the reset email within 5 minutes.
2. Navigate to your account settings or subscription management area.
   • Look for tabs or menu options labelled "Subscription", "Billing", "Plan", "Membership" or "Settings".
   • This section is usually accessible from your profile icon or account menu.
3. Locate and click the option to cancel or downgrade your subscription.
   • You may see a button labelled "Cancel subscription", "Downgrade plan" or "Stop payments".
   • Some platforms ask you to select a reason; choose the option that reflects your situation.
4. Follow the on-screen prompts to confirm your cancellation request.
   • DoFasting may offer a discount or pause option to retain you; decline unless you genuinely want to continue.
   • Read the final confirmation screen carefully to understand whether refunds apply.
5. Look for a confirmation message or email confirmation number.
   • Screenshot or save this confirmation as proof your cancellation was processed.
   • Your subscription should stop renewing on your next billing date.
6. Verify that no charge appears on your statement after the billing date passes.
   • Check your bank or payment method statements 3 to 5 days after your expected billing date.
   • If a charge appears, contact DoFasting with your confirmation number and escalate if necessary.

Cancelling an apple subscription (iOS app)

If you subscribed to DoFasting through the Apple App Store, you must cancel through your Apple account, not through the DoFasting app itself. Apple handles all billing for iOS subscriptions.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap "App Store".
2. Tap your profile icon at the top right corner of the screen.
   • Select "Subscriptions" from the menu that appears.
3. Find DoFasting in your active subscriptions list.
   • If you don't see it, check the "Expired" tab to confirm it was previously active.
4. Tap "Cancel Subscription" or the red remove icon next to DoFasting.
   • Confirm the cancellation when prompted.
   • Apple will show you the date your subscription ends.
5. Take a screenshot of the confirmation screen for your records.
   • Check your Apple ID email for a cancellation confirmation receipt.

Cancelling a google play subscription (Android app)

If you subscribed to DoFasting through the Google Play Store on an Android device, you must cancel through Google Play, not through the app. Google handles all billing for Android subscriptions.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon at the top right.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions" from the menu.
   • You'll see a list of all your active subscriptions.
3. Select DoFasting from your subscriptions.
   • If you don't see it, it may have expired or been cancelled already.
4. Tap "Cancel subscription" and confirm when prompted.
   • Google Play will confirm the date your access ends.
   • Usually you can access the service until the end of your current billing period.
5. Save a screenshot of the cancellation confirmation.
   • Check your Google account email for a receipt or cancellation notice.

Understanding DoFasting's refund policy

Your refund eligibility depends on when you cancel and whether DoFasting has delivered the service as promised. New Zealand consumer law takes precedence over any company refund policy that contradicts it.

Refunds within the cooling-off period

If you purchased your DoFasting subscription online, you may have a right to a refund within 14 days of purchase if you change your mind, provided you haven't substantially used the service. This cooling-off period is outlined in New Zealand's Consumer Guarantees Act. To claim a refund within this window, contact DoFasting immediately with your purchase receipt and request a refund. Keep all correspondence in case you need to escalate your claim. Tocancel advises checking your credit card or bank statement for the exact purchase date to calculate whether you're within the 14-day window.

Refunds after the cooling-off period

Once you are outside the 14-day period, your refund rights depend on whether DoFasting has failed to deliver the service as promised. If the app is broken, the meal plans are not personalised as advertised, or the coaching content is unavailable, you have grounds to request a refund under the Consumer Guarantees Act. If the service works but simply doesn't suit you, you generally cannot demand a refund for cancellation alone. Your cancelled subscription will simply stop renewing on your next billing date. If you believe you have been misled or the service is defective, document the problem and contact the Commerce Commission for guidance.

Partial refunds for unused billing cycles

If you cancel mid-cycle (for example, on the 15th day of a monthly subscription), DoFasting may not refund the unused portion unless you qualify for a refund under consumer law or their specific terms. Check your cancellation confirmation email to see whether a pro-rata refund applies. If no refund is mentioned and you believe one is due, contact DoFasting within 7 days of cancellation with your reasoning. Tocancel recommends cancelling on or just after your billing date to minimise unused charges, if your circumstances allow it.

DoFasting pricing and what you're paying for

Understanding what you're paying helps you decide whether cancellation is the right move. DoFasting offers different subscription tiers with varying features and price points.

If you're on an annual plan, cancelling means your subscription stops at the end of your 12-month period; no refund applies for unused months unless the service has failed. If you're paying monthly, cancellation stops future charges immediately after your current billing cycle ends.

Common mistakes to avoid when cancelling

Many people cancel incorrectly and end up charged again, or they believe they've cancelled when they haven't. We understand how frustrating this is, and the good news is that you can avoid these traps entirely by following clear steps.

Deleting the app without cancelling your subscription

This is the most common mistake. Removing DoFasting from your phone does absolutely nothing to stop your subscription or halt your charges. Your payment arrangement exists independently of the app on your device. You must log in to your account (on website or through Apple/Google) and formally cancel. Deleting the app only removes the icon from your screen; your monthly payment continues. After you cancel officially, you can safely delete the app.

Cancelling through the wrong platform

If you subscribed through Apple, cancelling on Google Play won't work, and vice versa. Each platform manages its own subscriptions separately. Identify exactly where you originally signed up by checking your first receipt or your email for the original confirmation. If you're unsure, try logging into app.dofasting.com directly; if your login works, you subscribed on their website. If it doesn't work, you likely subscribed through Apple or Google. Contact DoFasting's support team if you genuinely cannot remember where you purchased.

Assuming a refund is automatic

Many subscribers cancel and expect their last charge to be refunded. This rarely happens automatically unless you cancel within 14 days of purchase or the service has failed. Your cancellation simply stops future charges; it does not refund the charge you've already made. If you want to dispute a charge you believe is unfair, contact your bank or DoFasting's support team separately from your cancellation request. Tocancel advises keeping all receipts and confirmation emails to support any refund claim.

Not keeping cancellation proof

If you don't save your cancellation confirmation, you have no evidence if a dispute arises. Always screenshot or forward to yourself the confirmation email that shows your subscription has been cancelled and the date it ends. If DoFasting charges you after that date, you'll need this proof to challenge the charge with your bank or escalate to the Commerce Commission.

What to do after you cancel

Cancellation doesn't end with a confirmation message. The next steps are crucial to ensure you're truly free of charges and to handle any follow-up issues smoothly.

Verify the cancellation on your next billing date

After you cancel, mark your calendar for your next scheduled billing date. Check your bank statement or payment method 3 to 5 days after that date to confirm no charge has been taken. If a charge appears despite your cancellation, contact DoFasting immediately with your confirmation number and ask them to reverse it. If they refuse, you can escalate to your bank or the Commerce Commission.

Save all correspondence

Keep every email, screenshot and confirmation number related to your cancellation for at least 3 months. If a billing dispute emerges, this documentation will be essential. Tocancel recommends creating a folder in your email called "DoFasting cancellation" and forwarding all relevant messages there for easy access.

Request a final statement

If you want absolute certainty that no further charges will occur, email DoFasting's support team and ask for written confirmation that your subscription has been terminated and no further charges are scheduled. This extra step provides additional proof if you need to escalate a complaint.

Your escalation options if DoFasting won't cancel

If DoFasting ignores your cancellation request or refuses to process it, you have consumer protections and escalation routes available to you.

Contact DoFasting's customer support

First, email DoFasting directly (support contact information should appear in your original confirmation email or on their website). Explain that you've attempted to cancel and request a response within 5 business days. Keep a record of this email and its timestamp. If they don't respond or refuse to cancel without a valid reason, you've documented the problem for later escalation.

Dispute the charge with your bank

If DoFasting won't cancel and continues charging you, contact your bank and report the charge as unauthorized or disputed. Provide your bank with your cancellation attempt evidence (screenshots, emails, confirmation numbers). Your bank can investigate and may reverse the charges. This process typically takes 7 to 14 days. Tocancel advises using this option if DoFasting ignores your cancellation request.

Complain to the commerce commission

The Commerce Commission is New Zealand's consumer watchdog and enforces the Consumer Guarantees Act and Fair Trading Act. If DoFasting refuses to honour your cancellation request or continues charging after you've cancelled, you can file a complaint at www.consumerprotection.govt.nz. The Commission can investigate whether DoFasting has breached consumer law and take enforcement action if necessary. This is your nuclear option and is free to use.

Contact citizens advice bureau

Your local Citizens Advice Bureau offers free guidance on consumer disputes and can help you draft complaint letters or understand your rights. They can advise whether your situation warrants an escalation to the Commerce Commission. Find your nearest bureau at www.cab.org.nz.

Tocancel's checklist for cancelling DoFasting

Use this step-by-step checklist to ensure your cancellation is complete and you stop paying.

Frequently compared: DoFasting versus other fasting apps

If you're cancelling DoFasting because you prefer a different fasting app or approach, this comparison may help you decide whether switching is worthwhile.

Before switching, cancel your DoFasting subscription and wait until no charge appears on your statement. Then download a new app. This approach prevents you from paying for two services simultaneously and gives you time to assess whether the alternative actually suits you.

Your summary and next steps

Cancelling DoFasting is straightforward when you know your rights and follow the correct process. You have an absolute legal right to cancel at any time under New Zealand's consumer protection laws. Your cancellation route depends on where you subscribed: the DoFasting website, Apple App Store or Google Play. After you cancel, verify no charge appears on your next billing date. If DoFasting refuses to cancel or continues charging, escalate to your bank or the Commerce Commission.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, understand their rights and reclaim control of their spending. If you're unsure about any step in the cancellation process, or if you encounter resistance from DoFasting, return to this guide or contact the Commerce Commission for free guidance. Your money is yours to control, and you have the legal backing to stop paying for services you no longer want.

DoFasting cancellation contact and information

For support requests or cancellation inquiries, check your original confirmation email from DoFasting for their customer support address or contact form. You can also log into your account at app.dofasting.com and look for a "Help", "Support" or "Contact us" link. If you cannot locate contact details, reach out to the Commerce Commission at www.consumerprotection.govt.nz and they can advise you on next steps. Tocancel recommends always documenting the date, time and method of any cancellation request you submit, whether by email, online form or phone call. Keep all evidence until your cancellation is confirmed and verified on your bank statement.