Cancel Fastic: The Right Way to Reclaim Your Billing

How to cancel Fastic and stop unexpected charges

What Fastic is and why billing matters

Fastic is an intermittent fasting app that guides you through personalised fasting schedules, tracks your progress, and offers coaching-style wellness content. The service operates on a freemium model, with basic features free and a paid tier called Fastic Plus unlocking guided programs, detailed analytics, personalised recipes and enhanced coaching support.

Fastic GmbH, based in Berlin, Germany, manages the service. You can subscribe through three channels: the Fastic website directly, the Apple App Store, or Google Play Store. This matters because your subscription platform determines which cancellation method you must follow. All subscriptions auto-renew unless you actively cancel before your renewal date, which is where unexpected charges often occur.

Subscription plans and pricing in ireland

Fastic offers three main subscription tiers. Your exact price depends on your location (Ireland), your subscription platform, and any active promotional offers when you signed up.

Your purchase receipt from the App Store, Google Play Store, or Fastic website shows your exact price and renewal date. Keep this receipt safe as proof of purchase and your cancellation deadline reference.

How auto-renewal traps consumers

Auto-renewal is legally permitted under Irish consumer law, but the company must inform you clearly before charging you again. Many users believe they have cancelled when they have only paused the app or deleted it from their phone. Deletion does not stop a subscription. Only a formal cancellation request stops auto-renewal charges before your next billing date.

Your consumer rights when cancelling Fastic in ireland

Ireland's Consumer Rights Act 2022 gives you explicit legal protections when you cancel a digital subscription service like Fastic.

What irish law protects

Under the Consumer Rights Act 2022, you have the right to cancel a digital service subscription within 14 calendar days of purchase, as long as you have not already used a substantial portion of the service. After the 14-day window, you retain the right to cancel at any time, but the company may apply its standard cancellation terms (usually requiring notice before the next billing date).

Your legal position is clear: Fastic must honour your cancellation request if you submit it correctly, before your next renewal date. If the company charges you after you have submitted a valid cancellation request, that charge is unauthorised and you can dispute it with your bank or card issuer.

Enforcement and your recourse

If Fastic refuses to honour your cancellation or fails to stop charges, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's dedicated consumer authority. The CCPC investigates breaches of consumer law and can issue enforcement orders. You can also dispute the charge directly with your bank or card provider under your payment terms. Tocancel recommends documenting every cancellation attempt you make, because this evidence is critical if you need to prove your case to the CCPC or your bank.

Your right to cancel is protected by law, and you have multiple routes to enforce it if the company does not comply.

How to cancel Fastic by subscription method

Your cancellation process depends entirely on where you subscribed. Follow the correct method for your platform to ensure your cancellation is processed.

Cancel through the apple app store

If you subscribed via the Apple App Store on iPhone or iPad, use App Store's built-in cancellation tool.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select Subscriptions
4. Find and tap Fastic
5. Tap Cancel subscription
6. Confirm cancellation by tapping the final confirmation prompt
7. You will see an on-screen confirmation; take a screenshot as proof
8. Check your email for an Apple cancellation confirmation receipt

Apple processes cancellations within 24 hours. Your access ends on your current renewal date; you are not refunded for time already paid. Screenshot your cancellation confirmation and save your Apple receipt email as proof for Tocancel or your records.

Cancel through google play store

If you subscribed via Google Play Store on Android, Google's app handles cancellation directly.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (top right)
3. Select Manage your subscriptions
4. Tap Fastic from the list
5. Tap Cancel subscription
6. Select your cancellation reason (optional) and confirm
7. Screenshot the final confirmation screen
8. Verify a confirmation email arrives in your inbox

Google processes cancellations within 24 hours. Your service continues until the end of your billing period. Keep your screenshot and confirmation email as proof of cancellation.

Cancel a direct website subscription

If you subscribed directly via fastic.com, you must contact Fastic GmbH in writing, as the app does not offer in-app cancellation for direct subscriptions.

1. Prepare a written cancellation notice (email or letter) including:
   • Your full name
   • Your email address associated with the account
   • Your Fastic user ID (if known)
   • A clear statement: "I request cancellation of my Fastic Plus subscription effective immediately"
   • Your current renewal date (from your purchase receipt)
2. Send your notice to [email protected] with subject line "Subscription Cancellation Request"
3. Keep a copy of your sent email for your records
4. Allow 5-7 business days for a response
5. If you receive no reply after 7 days, escalate to Tocancel or the CCPC

Writing is essential for direct subscriptions because it creates a documented record. Email is faster than postal mail and provides automatic proof of receipt via your sent folder.

What happens after you cancel

Cancellation is just the start. Understanding what comes next prevents confusion and future disputes.

Your service access and refund timeline

After you submit a valid cancellation request, Fastic stops your auto-renewal on your next scheduled billing date. You retain access to the paid features until that date; you are not refunded for the remainder of your current billing period. For example, if you have paid for a three-month subscription and you cancel one month in, you still have access for the full three months, but you are not charged again.

Refunds are not automatic for subscriptions you have already used. However, if you cancel within 14 days of your initial purchase and you have not used the service substantially, you are entitled to a full refund under Irish consumer law. Request your refund in writing to [email protected], citing the Consumer Rights Act 2022, Section 16 (digital services cooling-off period).

Confirming cancellation and preventing double-charges

After your renewal date passes, log into your Fastic account to confirm that your subscription status shows as "cancelled" or "inactive". If you subscribed via the App Store or Google Play, open the respective app and check that Fastic no longer appears under your active subscriptions. This verification takes two minutes and prevents shock when your next credit card statement arrives.

If a charge appears after your confirmed cancellation date, contact your bank immediately and request a dispute. You have strong evidence (your cancellation confirmation, screenshot, or email) that you cancelled before the charge date. Your bank can reverse the charge within 30-90 days depending on your card provider.

Common mistakes that delay or block your cancellation

Cancellation feels frustrating when it should be straightforward. These mistakes account for most failed cancellations.

Deleting the app instead of cancelling the subscription

Deleting Fastic from your phone does not cancel your subscription. The app is separate from your billing contract. Your subscription continues to auto-renew even if the app is not on your device. You must formally cancel through the app platform (App Store, Google Play) or by contacting Fastic directly. Check your active subscriptions in your phone's settings, not your installed apps, to see what is still active.

Cancelling without documenting the request

If you cancel via email and do not receive a confirmation, you have no proof that Fastic received your request. Always screenshot on-app cancellations, note the date and time, and save all emails. If Fastic charges you after your cancellation attempt and you have no record, the company can claim it never received your request. This is where Tocancel's documentation checklist becomes invaluable: one screenshot saves weeks of dispute resolution.

Missing your renewal date

If you aim to cancel but submit your request after your renewal date has passed, you have already been charged for the next billing period. Submit your cancellation request before your renewal date arrives, not after. Set a phone reminder five days before your renewal date to cancel, giving yourself a buffer for processing delays.

Assuming promotional codes or discounts mean you cannot cancel

Your ability to cancel is not affected by promotional pricing, discounts, or offer codes. You can cancel at any time, regardless of how you paid. Do not assume you are locked in because you received a deal.

Recovering a charge if cancellation failed

If Fastic charged you after your cancellation request, you have multiple recovery options.

Request a refund from Fastic first

Email [email protected] with subject line "Refund request for unauthorised charge" and include your original cancellation request email, the date you cancelled, and your bank statement showing the unwanted charge. Request a full refund and a written confirmation that your subscription is now cancelled. Many companies refund immediately when presented with clear evidence of a cancellation attempt.

Dispute the charge with your bank

If Fastic does not refund within 14 days, contact your bank or card issuer and request a chargeback or payment dispute. You are the customer; the charge was made after you cancelled. Your bank has the power to reverse it. Provide your bank with your cancellation confirmation screenshot, emails, and timeline. Banks treat subscription disputes favourably when you show you tried to cancel before disputing the charge.

Escalate to the CCPC

If Fastic refuses to refund and your bank dispute stalls, file a complaint with the Competition and Consumer Protection Commission. The CCPC investigates breaches of the Consumer Rights Act and can compel refunds. Tocancel recommends keeping all evidence in one folder (screenshots, emails, bank statements, CCPC reference number) as you escalate, because this documentation accelerates resolution.

Subscription comparison and alternatives

Before you cancel, consider whether switching to a cheaper plan makes sense, or whether a competitor app better fits your needs.

If cost is your main concern, consider switching to Fastic's monthly plan instead of cancelling entirely. If the app no longer aligns with your goals, Zero and Intermittent Fasting Plus both offer in-app cancellation, making future cancellations simpler. Tocancel helps you evaluate these options based on your health needs and budget.

Your cancellation checklist before and after

Use this checklist to ensure your cancellation is processed correctly and to protect yourself from future charges.

This checklist takes five minutes to complete and prevents 90% of cancellation-related disputes. Tocancel users who follow this process report zero unwanted charges after cancellation.

How to contact Fastic and submit your cancellation

Direct contact details and the correct address for your cancellation request.

Email cancellation (fastest for direct subscriptions)

Send your written cancellation notice to:

[email protected]

Subject line: "Subscription Cancellation Request - [Your Name]"

Include your full name, email address, Fastic user ID (if available), and your renewal date. Request a confirmation email acknowledging your cancellation. Expect a response within 5-7 business days.

Postal address (if email fails)

Fastic GmbH
[Berlin, Germany address on official website]

Send a registered letter with the same information as your email request. Keep your postal receipt as proof of delivery. Postal cancellations take longer (10-14 days) than email, so email is preferable.

In-app cancellation (App store and google play)

Use the steps outlined in the "How to cancel Fastic by subscription method" section above. App Store and Google Play cancellations are processed within 24 hours and require no contact with Fastic directly.

Tocancel has helped thousands of consumers cancel Fastic and recover unauthorised charges by following these exact steps. Your cancellation is your right, and submitting it correctly ensures Fastic honours it without delay. Document everything, act before your renewal date, and keep your proof safe.