Cancel Fastic: The Right Way to Stop Charges

How to cancel Fastic and stop unwanted charges: your philippines guide

Why you might want to leave Fastic

Fastic is a fasting and nutrition app available in the Philippines through the Apple App Store and Google Play. The app offers intermittent fasting plans, meal tracking, wellness tips, and personalized coaching through a paid subscription model. The problem many users face is the 14-day free trial that automatically converts to a paid plan if you do not cancel before it ends, often without a clear reminder.

You may have signed up to test the app with no intention of paying long-term. Or you tried it, found it did not suit your needs, and forgot to cancel before the charge hit your bank statement. Either way, Tocancel is here to help you understand your rights and walk you through the cancellation process with confidence.

How the subscription trap works

When you download Fastic and create an account, your first 14 days are free. After that period ends, your subscription renews automatically each month or year depending on which plan you selected. Most users do not realize they have been charged until they check their credit card or bank statement weeks or even months later.

Fastic is owned by Fastic GmbH, a company registered in Berlin, Germany. This matters because there is no local Philippine support office, no published phone number, and no live chat available for direct help. Any formal cancellation request or data protection inquiry must be sent to their Berlin address via mail.

Subscription costs in the philippines

Fastic offers several paid tiers with different features and billing cycles. The free version gives you basic access, but premium features like advanced fasting programs and personalized coaching require a paid subscription. Here is what you will pay depending on your plan:

The monthly plan carries the highest per-month cost, but you can cancel it anytime without early termination fees if you act before your next renewal date. The annual plan locks you in for 12 months, so timing your cancellation is critical to avoid wasting money.

Your consumer rights when canceling Fastic in the philippines

Philippine law gives you strong protections against unwanted subscription charges and deceptive billing practices.

What philippine consumer law says

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair or fraudulent subscription practices. Under this law, you have the right to cancel a subscription without penalty before your trial period or billing cycle ends. You also have the right to demand a refund if the company charges you without your clear, informed consent or if they ignore your cancellation request.

Your legal position is straightforward: if you cancelled Fastic before you were charged, or if you were charged after you submitted a valid cancellation, the company is legally required to refund you. The law places the burden on the subscription service to prove they obtained your consent for each charge.

When you can demand a refund

Philippine consumer law allows you to request a full refund in these situations:

• You cancelled before the trial ended but were still charged.
• You submitted a cancellation request and received confirmation, yet charges continued.
• The app did not work as advertised or the service quality was not as described.
• You were not given clear, upfront information about auto-renewal before you were first charged.
• Fastic did not respond to your cancellation request within a reasonable timeframe (7-14 days).
• You requested data deletion under the Data Privacy Act and the company did not comply within 30 days.

Document everything: take screenshots of your subscription status, your cancellation request, any confirmation email, and your bank statements showing charges after cancellation. These records are your evidence when you file a complaint.

Who to contact if Fastic refuses to refund you

If Fastic ignores your refund request or denies it without valid reason, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Affairs Group. The DTI investigates subscription fraud and can pressure the company to refund you. You can also dispute the charge through your payment method: if you paid via Apple App Store or Google Play, contact their support teams; if you used a credit card, request a chargeback from your bank.

Tocancel recommends starting with the DTI because it creates an official record and shows the company you are serious about enforcing your rights under Philippine law.

How to cancel Fastic on iPhone and iPad

Cancelling Fastic on Apple devices requires you to manage your subscription through the App Store settings, not through the Fastic app itself.

Step-by-step cancellation on apple app store

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner of the screen.
2. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find Fastic in the list and tap it.
   • The app displays your current plan, renewal date, and billing history.
4. Tap Cancel Subscription.
   • Apple may show you a retention offer or a warning about losing access. Ignore this and proceed.
5. Confirm your cancellation by tapping the final confirmation button.
   • Apple will immediately stop charging you at your next renewal date.
6. Take a screenshot of the cancellation confirmation screen.
   • Save this image as your proof of cancellation for your records.

You will keep access to Fastic until your current billing period ends. After that, your account will revert to the free version (if Fastic offers one) or you will lose access entirely. Apple processes the cancellation immediately in their system, so your next charge will not go through.

How to cancel Fastic on android devices

Android users cancel Fastic through the Google Play Store, which operates similarly to Apple but with slightly different navigation steps.

Step-by-step cancellation on google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Payments and Subscriptions.
   • Tap Subscriptions to view all active plans on your Google account.
3. Tap Fastic from the list.
   • You will see your plan details, next billing date, and renewal information.
4. Tap Cancel Subscription.
   • Google may ask you to confirm your reason for cancelling (optional feedback).
5. Confirm the cancellation in the pop-up dialog.
   • Google will immediately deactivate the renewal in their system.
6. Screenshot the cancellation confirmation.
   • Save this proof for your records in case you need to dispute a charge later.

Like Apple, Google Play allows you to use Fastic until your current billing period ends. After your final day of access, your subscription terminates and no further charges will be applied. If Google Play charges you after cancellation, file a dispute directly through the Google Play app or contact Google support.

What to do after you cancel Fastic

Cancelling the subscription is only half the battle; confirming the cancellation and monitoring your account prevents surprise charges.

Verification steps you must take immediately

Within 24 hours of cancelling, return to your App Store or Google Play subscription list and confirm that Fastic no longer appears as an active subscription. If it still shows as active, repeat the cancellation process immediately. Take a second screenshot showing that Fastic is no longer listed.

Check your email for a cancellation confirmation from Apple, Google, or Fastic itself. Some companies send an automated email confirming the cancellation; others do not. If you do not receive one within 48 hours, do not assume the cancellation failed. Return to your app store settings and verify the status manually.

Monitor your bank statements

Watch your credit card or bank account for the next 30 days. Mark your calendar for what would have been your next renewal date. If you see a charge from Fastic, Apple, or Google Play after that date, you have proof that the cancellation did not work or the company re-charged you without consent.

If a charge appears, take a screenshot immediately and contact Tocancel for guidance on filing a dispute. You have up to 60 days (often longer) to dispute a charge through your bank, so act as soon as you notice it.

Keep your cancellation proof organized

Create a folder on your phone or computer labeled "Fastic Cancellation" and save every screenshot: your subscription cancellation screen, any confirmation emails, and any follow-up correspondence. If you later need to file a complaint with the DTI or request a chargeback, these documents are your strongest evidence.

Common mistakes that prevent successful cancellation

Many users think they have cancelled but discover weeks later that they were still charged. These mistakes are frustrating but avoidable.

Cancelling inside the Fastic app instead of your app store

This is the biggest mistake. The Fastic app may have a "cancel subscription" button in its settings, but tapping it does not actually cancel your subscription with Apple or Google. It only removes the payment method from within the app itself. Your subscription remains active in your App Store or Google Play account, and you continue to be charged.

Always cancel through your app store (Apple App Store or Google Play), not through the Fastic app. This is the only way to actually stop the recurring charge.

Deleting the app instead of cancelling the subscription

Deleting the Fastic app from your phone does nothing to stop charges. Your subscription lives in your app store account, not on your device. You can delete the app, but your monthly or annual renewal will still process on schedule unless you cancel the subscription itself in your app store settings.

Assuming a free trial was never charged

Some users sign up for the free trial and then never return to check their app store settings. They assume nothing was charged because they never went back into the app. This is dangerous. Your free trial may have already converted to a paid plan and charges may have already been deducted without your awareness. Check your app store subscription list and your bank statements immediately after signing up.

Not taking screenshots as proof

If Fastic charges you after you cancelled and you have no screenshot of the cancellation confirmation, the company will claim they never received your cancellation request. Without proof, your bank may deny your chargeback request. Always screenshot your cancellation confirmation before closing the app store window.

Tocancel emphasizes this because it is the difference between a quick refund and a prolonged dispute.

How to request a refund from Fastic

If you have already been charged and you want your money back, follow these steps to file a refund request.

Step 1: gather your evidence

Collect screenshots of your cancellation request, the cancellation confirmation, your subscription history in your app store, and your bank statement showing the charge. Write down the date you cancelled and the date you were charged. This information will support your refund claim.

Step 2: contact Fastic directly

Email Fastic at their Berlin address (listed in their imprint and privacy policy). Your email should be clear and professional: explain that you cancelled your subscription before or on the renewal date, provide the dates, and request a refund of the disputed charge. Attach your screenshots as evidence. Request a response within 7 days.

Fastic's registered address is in Berlin, Germany. Tocancel recommends sending your request via email (if available on their website) or via registered mail to ensure proof of delivery.

Step 3: escalate to your app store if Fastic does not respond

If Fastic ignores your refund request or denies it without good reason, contact Apple App Store Support or Google Play Support depending on which platform you used. Explain the situation and provide your cancellation evidence. Both platforms have customer protection policies and can reverse charges if you cancelled in time.

Step 4: file a chargeback through your bank

If the app store support does not refund you within 14 days, contact your credit card issuer or bank and file a chargeback (a formal dispute of the charge). Provide your cancellation proof and explain that you cancelled before the charge was processed. Banks typically rule in your favour if you have clear evidence of cancellation.

Step 5: report to the DTI if all else fails

If you have exhausted all other options, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group. The DTI can investigate Fastic for deceptive billing practices and can compel the company to refund you. This is your final escalation lever and it carries legal weight.

Tocancel has helped thousands of consumers recover refunds using this five-step process. Your evidence is your power, so never skip step 1.

Comparison: should you keep or cancel Fastic

Not every user needs to cancel Fastic. If you are getting value from the app and you genuinely want to use the premium features, keeping your subscription makes sense. But if you are unsure, this comparison will help you decide.

Be honest with yourself about how much you actually use the app. If you have not opened it in two weeks, cancel it. You can always resubscribe later if you change your mind.

Important dates and billing reminders

Mark your calendar to avoid surprise charges in the future.

Key renewal dates to track

Note the exact date your free trial ends (14 days from sign-up). Set a phone reminder for 3 days before that date to remind yourself to decide: cancel or keep. If you choose to keep it, confirm your subscription is active and working. If you cancel, verify within 24 hours that the cancellation went through in your app store settings.

For paid subscriptions, note your renewal date every month or year depending on your plan. Set a reminder for 7 days before renewal so you can confirm you want to continue. This proactive approach prevents accidental charges.

Contact address for formal cancellation requests

If you need to send a formal written cancellation request or a data protection inquiry under the Data Privacy Act of the Philippines, mail your request to Fastic's registered office:

Fastic GmbH
Berlin, Germany

Include your full name, email address, app account details, and a clear statement that you want your subscription cancelled effective immediately. Request a written confirmation of cancellation. Send this via registered mail so you have proof of delivery. Fastic must respond within 30 days under Philippine data protection law.

For faster results, use the app store cancellation method described earlier in this guide. The formal mail address is your backup option if you need to escalate a dispute or if the app store method fails.

Your next step: cancel with confidence

Cancelling Fastic takes fewer than 5 minutes if you follow the steps outlined above. You have the legal right to cancel without penalty, to demand a refund if you were charged after cancelling, and to file a complaint with the DTI if the company refuses to cooperate. Tocancel has provided you with everything you need: the law on your side, the exact cancellation steps for your device, and the escalation path if something goes wrong.

Do not delay. If your free trial is ending soon or if you have already been charged, open your App Store or Google Play settings right now and cancel your Fastic subscription. Take a screenshot of the confirmation. Then come back to Tocancel if you need help with a refund or a dispute. Tocancel is here to empower you to take control of your subscriptions and protect your money.