Cancel Fastic: The Right Way to Get Your Refund

How to cancel Fastic and get your refund: the canadian subscriber's guide

Understanding Fastic and why you might want to cancel

Fastic is a mobile app and subscription service built to help you track intermittent fasting, monitor your nutrition, and build sustainable healthy habits. The platform offers a free version alongside Fastic Plus, its premium subscription tier that unlocks guided fasting plans, detailed tracking tools, educational resources, and motivational features like countdown timers, daily reminders, and streak counters. If you've subscribed to Fastic Plus and now want to step back-whether your goals have changed, the cost no longer fits your budget, or you prefer a different app-you deserve a straightforward path to cancellation. Tocancel exists to walk you through your options and help you cancel without unnecessary delay or confusion.

What is Fastic plus and how much does it cost

Fastic Plus is a tiered subscription system designed to fit different commitment levels and budgets. Here's the breakdown of what you're paying for in Canadian dollars:

Many subscribers choose the annual plan to save money, only to realize mid-year that they no longer need the service or want to try an alternative. This is where Tocancel steps in-we help demystify the cancellation process and ensure you recover any refund you're entitled to claim.

Common reasons people cancel Fastic

You might be cancelling because you've achieved your fasting goals, want to try a competitor app, found the subscription cost doesn't justify the value, or simply need to cut expenses during a tight financial month. Whatever your reason, your decision to cancel deserves respect and a hassle-free process. Tocancel has guided thousands of Canadian consumers through subscription cancellations across every category-fitness, streaming, software-and we know that Fastic cancellations follow a clear, manageable process once you identify where you subscribed.

Your consumer rights in canada and what they mean for you

Canadian consumer protection laws provide meaningful safeguards when you cancel digital subscriptions like Fastic Plus, though they differ from European rules.

What canada's consumer protection laws say about digital subscriptions

Unlike the European Union, Canada does not grant consumers an automatic statutory 14-day "cooling-off" period for all digital subscriptions. However, Fastic voluntarily offers a 14-day "Feel Good Guarantee" that provides a full refund if you cancel within 14 days of your first purchase, no questions asked. This guarantee applies to all Canadian customers, regardless of which platform you used to subscribe.

For purchases made directly on fastic.com (the web version), Fastic honours a 14-day right of withdrawal. This means you can withdraw from your purchase and receive a full refund with your access reversed within 14 days of buying. Refunds are processed without delay and issued no later than 14 days after Fastic receives your withdrawal notice, using your original payment method with no fees deducted.

If you purchased through the Apple App Store or Google Play Store, your purchase is governed by Apple's or Google's refund policies, not Fastic's directly. Apple typically allows refund requests within 14 days of purchase; Google Play offers refunds within 48 hours of purchase. We will cover app store cancellation steps in detail below. Your legal position: document every cancellation request with screenshots and timestamps, and keep all receipts-these become your evidence if a dispute arises.

What to do if Fastic refuses to cancel or refund

If Fastic ignores your cancellation request or denies a refund you believe you're entitled to receive, you have clear escalation options. First, document everything: the date you submitted your request, the method you used (email, registered mail), any response Fastic provided, and the specific dates involved. Then contact your payment provider-your bank or credit card company-and dispute the charge. Payment processors take complaints seriously and can often reverse unauthorized charges or force the merchant to refund you.

If Fastic continues to refuse after you've disputed the charge, contact the Financial Consumer Agency of Canada (FCAC) or your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Consumer Protection BC office. These agencies enforce consumer protection laws and can investigate complaints. Tocancel recommends keeping a written record of each contact you make, the date, the name of the person you spoke with, and what they told you-this trail of evidence strengthens your case if you escalate further.

How to cancel Fastic on different platforms

The cancellation process depends on where you purchased your subscription: the Fastic website, Apple App Store, or Google Play Store.

Cancel Fastic if you subscribed via the web (fastic.com)

If you signed up for Fastic Plus directly on the Fastic website using your email and credit card, follow these steps to cancel your subscription:

1. Log in to your Fastic account on fastic.com using your email address and password.
   • If you've forgotten your password, click "Forgot password" on the login screen and follow the email recovery instructions.
2. Navigate to your account settings or profile menu (usually found in the top-right corner or within a hamburger menu).
   • Look for options labelled "Account," "Settings," "Subscriptions," or "Billing."
3. Find your subscription details and select the option to cancel or manage your subscription.
   • You may see a prompt asking why you're leaving-this is optional to complete, but your feedback helps Fastic improve.
4. Confirm the cancellation when prompted. Your subscription will end at the close of your current billing cycle.
   • You will retain access to Fastic Plus features until your billing cycle ends; you will not be charged for the next period.
5. Take a screenshot of the cancellation confirmation and save any confirmation email Fastic sends you.
   • These serve as proof of cancellation if a dispute arises.

If you encounter an error message or cannot find the cancellation button, contact Fastic support immediately via email to [email protected]. Include your account email, the date you attempted to cancel, and a screenshot of any error. Tocancel advises requesting a response within 2 business days; if Fastic does not respond, escalate to your payment provider.

Cancel Fastic if you subscribed via apple app store

If you signed up for Fastic Plus through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system:

1. Open the Settings app on your Apple device (iPhone, iPad, or Mac).
   • On Mac, click System Preferences or System Settings, depending on your macOS version.
2. Tap or click your name at the top of the screen to open your Apple account profile.
   • You may see "Apple ID" or your name here.
3. Select "Subscriptions" or "Manage Subscriptions."
   • This displays all active subscriptions linked to your Apple ID.
4. Find Fastic in the list and tap or click on it to open the subscription details.
   • You will see your renewal date, plan type, and price.
5. Tap or click "Cancel Subscription" or "Edit Subscription," then confirm your cancellation.
   • You will retain access to Fastic Plus until your current billing period ends.
6. Screenshot the cancellation confirmation screen for your records.
   • Apple also sends a confirmation email to your Apple ID email address within minutes.

If you need a refund within Apple's 14-day window, contact Apple Support directly through Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Purchase History, or visit reportaproblem.apple.com. Submit a refund request and explain why (e.g., "I cancelled within 14 days and did not use the service"). Apple typically responds within 1 to 2 business days.

Cancel Fastic if you subscribed via google play store

If you signed up for Fastic Plus through the Google Play Store on an Android device, cancel through Google Play's subscription management:

1. Open the Google Play Store app on your Android device.
   • Tap the account icon (your profile picture) in the top-right corner.
2. Select "Manage my subscriptions" or "Subscriptions."
   • You will see all active subscriptions tied to your Google account.
3. Tap on Fastic to view your subscription details.
   • You will see your plan type, renewal date, and billing price.
4. Tap "Cancel subscription" and confirm your choice.
   • Google Play will ask you to confirm once more before processing the cancellation.
5. Screenshot the cancellation page and save any confirmation email from Google Play (sent to your Google account email within minutes).
   • You retain access to Fastic Plus until your current billing period ends; no charges apply after cancellation.
6. If you need a refund within Google Play's 48-hour window, visit support.google.com/googleplay/answer/2479637 to submit a refund request or contact Google Play Support through the Play Store app.
   • Explain why you want a refund (e.g., "Charged in error" or "Didn't use the service after purchase").

Google Play refund requests are typically processed within 3 to 5 business days. If you are denied, you can dispute the charge with your payment provider or contact your bank directly. Tocancel recommends having your Google Play receipt and cancellation confirmation ready when you escalate.

After you cancel: what happens next

Cancelling Fastic Plus ends your subscription and stops future charges, but understanding what happens immediately after ensures you're not caught off guard.

Access after cancellation and your final billing date

When you cancel Fastic Plus, your subscription does not end immediately. Instead, you retain full access to all premium features until the end of your current billing cycle. For example, if you subscribe on a monthly plan and your renewal date is the 15th of each month, cancelling on the 1st means you can use Fastic Plus until the 14th. On the 15th, your access downgrade to the free tier, and no charge appears on your payment method.

This grace period is standard across all three platforms: the Fastic website, Apple App Store, and Google Play Store. Write down your renewal date immediately after cancelling so you know precisely when your access changes. If you want to regain premium access before your cancellation takes effect, you can reactivate your subscription through your account settings or the app store-no new account creation is needed.

Refunds and when to expect them

Whether you receive a refund depends on your cancellation timing and where you subscribed. If you cancel within Fastic's 14-day "Feel Good Guarantee" window (from your first purchase), you are entitled to a full refund of your subscription cost. Refunds are processed to your original payment method within 14 days of Fastic receiving your withdrawal request. This means if you paid by credit card, the refund credit appears on your card statement within 14 days; if you paid via PayPal or another digital wallet, the refund returns to that account.

If you cancel after the 14-day window, no refund is owed. You may still cancel to stop future charges, but the subscription cost for the current period is non-refundable unless Fastic identifies a billing error on its end. If you subscribed through Apple App Store or Google Play Store, refund eligibility is determined by Apple's or Google's policies (14 days for Apple, 48 hours for Google), not Fastic's policy. Tocancel advises submitting refund requests directly through the app store if you qualify rather than waiting for Fastic-app stores process refunds faster and with more authority.

Common mistakes to avoid when cancelling Fastic

Cancelling a subscription feels straightforward, but small oversights can leave you charged or confused. Here are the traps to sidestep.

Mistake 1: assuming deletion of the app cancels your subscription

Deleting the Fastic app from your phone or tablet does not cancel your subscription. Many users delete the app thinking the charges will stop-they won't. You must cancel through your account settings, the app store, or Fastic's website. Deletion only removes the app from your device; your subscription remains active and will renew on your billing date. Always cancel through the official method before deleting the app.

Mistake 2: not saving your cancellation confirmation

After you submit a cancellation request, take a screenshot of the confirmation screen immediately. If Fastic or an app store charges you after you cancel, you need proof that you submitted the request. Email confirmations can be delayed or lost; screenshots taken at the moment of cancellation are indisputable evidence. Store these screenshots in a dedicated folder on your phone or in cloud storage (Google Drive, OneDrive, iCloud).

Mistake 3: confusing your cancellation date with your access end date

When you cancel, Fastic stops charging you at the end of your current billing cycle-not immediately. If you renew on the 15th and cancel on the 10th, you are still charged on the 15th for one final billing period. You retain access until the 15th of the next month. Confirm your renewal date before cancelling so you understand exactly when charges stop and access ends.

Mistake 4: cancelling but forgetting to unsubscribe from emails

Cancelling your Fastic Plus subscription does not automatically remove you from Fastic's marketing email list. You may continue receiving promotional emails from Fastic even after cancellation. Look for an "unsubscribe" link at the bottom of any Fastic email and click it, or log into your account settings and turn off email notifications separately. Tocancel recommends doing this immediately after cancellation so you're not reminded to resubscribe.

Mistake 5: not disputing fraudulent charges promptly

If Fastic charges you after you cancelled, contact your payment provider (bank or credit card company) within 30 days to dispute the charge. Most payment providers have a 60 to 90-day dispute window, but acting quickly strengthens your case. Provide your cancellation confirmation as evidence. Payment providers take disputes seriously and can reverse charges if you submit proof of cancellation-but only if you act within their timeframe.

Refund policy and what you need to know

Fastic's refund policy is straightforward, but the rules differ depending on your subscription source and timing.

Fastic's 14-day "Feel good guarantee"

Fastic offers a 14-day refund window from your initial purchase date. If you buy Fastic Plus and cancel within 14 days, you receive a full refund, no questions asked. This applies to all Canadian subscribers, regardless of whether you subscribed via fastic.com, Apple App Store, or Google Play Store. The refund is issued to your original payment method and arrives within 14 days of Fastic receiving your withdrawal notice.

Cancellations after the 14-day window

If you cancel after 14 days, no refund is owed for your current billing period. Your subscription ends at the close of your billing cycle, and no future charges apply. This is standard for subscription services. However, if Fastic double-charges you or charges you after you cancelled, that is a billing error, and you can dispute it through your payment provider or contact Fastic directly at [email protected] with evidence of the unauthorized charge.

App store refund windows

Apple App Store allows refunds up to 14 days after purchase; Google Play allows refunds up to 48 hours after purchase. These windows are separate from Fastic's 14-day guarantee. If you purchased through an app store and want a refund, you must request it directly from Apple or Google, not from Fastic, because the app store processed the transaction. Tocancel advises submitting app store refund requests as soon as possible after deciding to cancel to avoid missing the refund deadline.

Pricing comparison and what you pay

Understanding Fastic's pricing structure helps you decide whether cancellation makes financial sense for your budget.

If you're on the annual plan at $79.99 and cancel after 6 months, you forfeit any refund (unless you're within the 14-day window). This is why Tocancel recommends starting with the monthly plan at $11.99-$12.99 if you're new to intermittent fasting. The monthly plan lets you test the service with lower financial risk; if you love Fastic after a few months, upgrade to annual to save money. If you want to cancel soon after purchase, you'll only lose one month's fee instead of most of an annual plan.

Checklist: steps to cancel Fastic successfully

Use this checklist to ensure you cancel Fastic correctly and retain evidence of your cancellation for future disputes.

• Step 1: Identify where you subscribed (fastic.com, Apple App Store, or Google Play Store). Review your last email receipt or account statement to confirm.
• Step 2: If you're within 14 days of purchase and want a refund, gather your receipt. You will need this if you dispute a charge.
• Step 3: Log into your account (fastic.com or app store) and navigate to your subscription or billing settings.
• Step 4: Select "Cancel subscription" and confirm the cancellation. Do not delete the app yet.
• Step 5: Take a screenshot of the cancellation confirmation screen immediately. Screenshot the confirmation email Fastic or the app store sends within minutes.
• Step 6: Verify your renewal date and confirm that no charge appears on your payment method on that date. Check your account 1 day after your renewal date to be certain.
• Step 7: If a charge appears after cancellation, contact your payment provider within 30 days to dispute it. Include your cancellation confirmation as evidence.
• Step 8: If you want a refund and are still within the refund window, request it from Fastic ([email protected]) or the app store (not from the other party).
• Step 9: Unsubscribe from Fastic's email list by clicking the unsubscribe link in any marketing email or adjusting settings in your Fastic account.
• Step 10: Delete the app from your device once your billing cycle ends and you've confirmed no future charges will occur.

When to keep your Fastic subscription and when to cancel

Deciding whether to cancel depends on your personal fitness goals, budget, and how often you use the app. Here's a framework to guide your choice.

Keep Fastic plus if

• You use the app multiple times per week and track your fasting consistently.
• The guided fasting plans and motivational features (timers, streak counters, reminders) actively support your health goals.
• You've been subscribed for less than 3 months and are still building the habit; intermittent fasting takes time to show results.
• You're on the monthly plan and the $11.99-$12.99 cost feels manageable within your budget.
• You've set specific health targets (weight loss, energy improvement, better sleep) and attribute progress to the app's structure.

Cancel Fastic plus if

• You haven't opened the app in more than 2 weeks; this signals you've lost engagement.
• You're on the annual plan at $79.99 and realize you don't need a year-long commitment after the first month or two.
• A competing app (like Zero, Cronometer, or MyFitnessPal) offers similar features at a lower cost or free tier that meets your needs.
• You've achieved your fasting goals and want to maintain habits without paid tracking tools.
• Your budget has tightened and $11.99-$79.99 per month or year feels like an unnecessary expense.
• You've been on Fastic for 6 months or longer without seeing the health results you hoped for.

Remember: cancellation is not permanent. If you cancel and later want to rejoin, you can resubscribe within minutes using the same email and payment method. Tocancel recommends cancelling if you haven't used Fastic in 2 weeks and plan to revisit fitness tracking later-there's no penalty for taking a break.

What to do if you have issues after cancelling

Even after you cancel, you may encounter follow-up issues. Here's how to handle the most common scenarios.

Fastic continues charging you after cancellation

If a charge appears on your payment statement after you cancelled and after your expected renewal date has passed, this is unauthorized billing. Contact your bank or credit card company immediately and file a dispute. Provide your cancellation confirmation (screenshot or email) as proof. Most payment processors reverse such charges within 3 to 5 business days. Simultaneously, send a formal email to [email protected] stating the date you cancelled, the date of the unauthorized charge, and your account email. Request a refund and retain a copy of this email for your records. Tocancel advises being persistent; if Fastic doesn't respond within 5 business days, escalate to the Financial Consumer Agency of Canada (FCAC) at 1-866-889-3222 or report the issue through your provincial consumer protection office.

You're denied a refund within the 14-day window

If Fastic denies a refund you're entitled to (within 14 days of purchase), first ask Fastic in writing why the refund was denied. Email [email protected] with your order date, purchase amount, and the reason you're seeking a refund. If Fastic refuses or doesn't respond within 3 business days, contact your payment provider and dispute the charge as a fraudulent or unauthorized transaction. Payment providers are empowered to investigate merchant disputes and can force refunds if evidence supports you. Having your cancellation confirmation is critical here-it proves you requested the refund in time.

You can't access your account to cancel

If you've forgotten your Fastic password or can't log in, click "Forgot password" on the login screen and follow the email recovery steps. If you don't receive a recovery email within 5 minutes, check your spam folder. If recovery fails, contact Fastic at [email protected] with your account email and ask for password reset assistance. Provide this information in your email: your account email, your full name, your phone number (optional but helpful), and a brief explanation of why you can't access your account. Fastic typically responds within 1 business day. Once you regain access, proceed with the cancellation steps above. If Fastic doesn't respond or restore your access, contact your app store (Apple or Google) or payment provider to cancel the subscription on your behalf.

Refund was promised but never arrived

Fastic promises refunds within 14 days of receiving your withdrawal request. If 14 days have passed and no refund has appeared, follow up with Fastic at [email protected]. Include your original cancellation date, your account email, your payment method (e.g., "Visa ending in 1234"), the refund amount, and the date you expect the refund. Ask for a tracking number or confirmation that the refund was processed. If Fastic doesn't respond or the refund doesn't materialize within 3 business days of this second request, contact your payment provider. Most banks and credit card companies will initiate a chargeback or dispute on your behalf if the merchant cannot verify the refund. Tocancel has helped thousands of consumers recover missing refunds by escalating to their payment provider-don't wait passively if a refund is late.

Contact information and next steps

If you need to contact Fastic directly for cancellation, refund requests, or account issues, use this information:

If you have concerns about billing practices, consumer protection, or need to escalate beyond Fastic's support, contact the relevant regulatory body in your province:

• Ontario: Ministry of Government and Consumer Services, 1-800-889-9768
• British Columbia: Consumer Protection BC, 1-888-564-9963
• Alberta: Fair Trading Act enforcement, 1-780-422-2811
• All provinces: Financial Consumer Agency of Canada (FCAC), 1-866-889-3222 or fcac-acfc.gc.ca

Your path forward: cancel Fastic with confidence

Cancelling Fastic Plus is a straightforward process when you follow the right steps. Whether you subscribed via the Fastic website, Apple App Store, or Google Play Store, your cancellation is processed within minutes, and you retain access to premium features until the end of your current billing cycle. You have consumer protections-including a 14-day refund guarantee-that ensure you won't be trapped in an unwanted subscription or overcharged.

Review your cancellation method above, take screenshots of your confirmation, and verify that no charge appears on your payment statement after your renewal date. If Fastic charges you after cancellation or denies a refund you're entitled to, you have escalation options: dispute the charge through your payment provider, contact the Financial Consumer Agency of Canada, or file a complaint with your provincial consumer protection office.

Tocancel has guided thousands of Canadian subscribers through fitness app cancellations, streaming cancellations, software cancellations, and more. Our mission is to empower you to cancel without frustration or financial loss. If you're ready to cancel Fastic, use the step-by-step instructions in this guide, and you'll regain control of your subscription and your budget. Remember: cancellation is your right, not a privilege-exercise it confidently.