Cancel Fastic: The Right Way

How to cancel Fastic and reclaim control of your subscription

What is Fastic and why you might cancel

Fastic is a popular intermittent fasting app that guides you through timed eating cycles, tracks nutrition and hydration, and connects you with a supportive community. The app offers a free tier with basic features, but unlocks advanced tools like personalised meal plans, detailed analytics and recipe libraries through paid subscriptions. You can choose monthly, quarterly or annual billing depending on your commitment level and budget.

Many Australian users download Fastic with genuine enthusiasm, only to discover weeks later that the approach doesn't suit their lifestyle, the notifications feel intrusive, or they've simply decided to pause their subscription. Whatever your reason for cancelling, you have clear legal rights under Australian consumer law, and Tocancel is here to guide you through the process with confidence and clarity.

Understanding how Fastic bills you

Fastic operates through app store payment systems, meaning your subscription renews automatically at the end of each billing cycle unless you manually cancel. The app itself does not contain a cancellation button. Instead, you must cancel through your device's app store account settings, which is where the payment agreement legally lives. This separation confuses many users, who search the Fastic app for an exit route and never find one.

Your renewal date is stored in your Apple App Store account or Google Play account, not in Fastic itself. This critical detail means you must navigate to your device's settings to stop the charge before your next billing date arrives.

Common reasons australians cancel Fastic

You might cancel because the intermittent fasting method doesn't align with your eating patterns, you've reached your health goals, the meal suggestions don't match your dietary preferences, or the subscription cost no longer fits your budget. Some users find free alternatives equally effective, while others feel overwhelmed by daily notifications or discover the app is incompatible with their medical needs. Whatever drives your decision, you deserve a straightforward cancellation process without hidden fees or unnecessary delays.

Your consumer rights under australian law

Australian Consumer Law protects your rights when you purchase digital services like Fastic, and understanding these protections is your strongest tool if you encounter billing disputes or refund resistance.

Australian consumer law and digital subscriptions

Under the Australian Consumer Law (ACL), every digital product and subscription must be of acceptable quality, fit for purpose, safe and match the description provided at the point of purchase. If Fastic crashes regularly, premium features fail to work as advertised, or you cannot access the content you have paid for, you have legal grounds to request a remedy without waiting for a refund policy to permit it.

A remedy under the ACL can take the form of repair, replacement or refund. You do not need permission from Fastic to pursue this remedy if the service genuinely fails to meet consumer guarantees. Tocancel has assisted thousands of Australian subscribers in identifying when a cancellation dispute qualifies as a consumer protection matter rather than a discretionary policy decision.

The 14-day change-of-mind right

You have 14 days from the date you conclude your contract with Fastic to change your mind and withdraw without penalty or reason. This cooling-off period is your unconditional right under Australian Consumer Law. If you cancel within this 14-day window, Fastic must refund you in full using your original payment method, regardless of the company's stated policy.

After 14 days, your change-of-mind cancellation becomes discretionary under the service provider's terms. However, if the app is faulty or does not perform as advertised, your consumer law rights to a remedy remain in place indefinitely.

How to escalate if Fastic refuses your cancellation

If Fastic ignores your cancellation request or denies a refund you are entitled to, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state's fair trading regulator. The ACCC takes digital subscription complaints seriously, particularly cases involving misleading billing, hidden charges or failure to process cancellations. Your state regulator, such as Fair Work Ombudsman in your jurisdiction, will investigate and can compel Fastic to comply with your legal rights.

How to cancel Fastic: step-by-step instructions by device

The cancellation process differs slightly between iPhone and Android devices, but both pathways are straightforward once you know where to look.

Cancel Fastic on iPhone (Apple app store)

1. Open the Apple App Store on your iPhone and tap your profile icon in the top right corner.
   • This appears as a small circle with your account photo or initials.
2. Select "Subscriptions" from the menu that appears.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Locate "Fastic" in the subscriptions list and tap it.
   • If you have multiple Fastic subscriptions, you will see all of them listed here.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm your cancellation and may offer you a discount to retain your subscription. You can safely ignore this offer.
5. Confirm your cancellation when prompted.
   • Once confirmed, your subscription will end at the next renewal date, and you will receive no further charges.
6. Retain the confirmation screen or email for your records.
   • This acts as proof of cancellation if Fastic continues to charge you after the cancellation date.

Cancel Fastic on android (Google play store)

1. Open the Google Play Store app and tap your profile icon in the top right corner.
   • This appears as a small circle with your account photo.
2. Select "Manage my subscriptions" from the dropdown menu.
   • You will see a complete list of all active subscriptions on your Google account.
3. Find "Fastic" in the list and tap it.
   • This opens the subscription management page for Fastic.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will display the cancellation confirmation and the date your access will end.
5. Confirm your cancellation by selecting "Cancel subscription" again when prompted.
   • Google Play may ask for feedback on why you are cancelling; you can skip this if you prefer.
6. Take a screenshot of the cancellation confirmation for your records.
   • This serves as evidence that you cancelled within the required timeframe should any billing dispute arise.

Requesting a refund from Fastic

Cancelling your subscription stops future charges, but does not automatically refund charges already made. Depending on when you cancel, you may be entitled to a refund under Australian Consumer Law or Fastic's own terms.

Your refund entitlements

If you cancel within 14 days of purchasing your subscription, you have an unconditional right to a full refund. Fastic must process this refund within 14 days using your original payment method, whether that is a debit card, credit card or digital wallet.

If you cancel after 14 days have passed, you may still claim a refund if the app is faulty, crashes frequently, or does not deliver the features described at purchase. You do not need Fastic's permission to pursue this remedy; Australian Consumer Law gives you this right automatically.

How to request your refund

Contact Fastic directly with a clear written statement of your cancellation and refund request. Send your request to the address and email below, and include the following information in your message:

• Your full name and the email address linked to your Fastic account.
• Your subscription start date and the date you are cancelling.
• The amount charged and the payment method used.
• A brief statement of why you are cancelling (for example, "Within 14-day change-of-mind period" or "Service does not perform as advertised").
• Your bank account details or card number for refund processing.

Fastic must acknowledge your refund request within 2 to 3 business days and process the refund within 14 calendar days. If they refuse or delay without explanation, escalate your complaint to the ACCC using their online form at accc.gov.au.

Understanding Fastic pricing and subscription tiers

Knowing what you have been paying helps you calculate your refund and decide whether cancellation is the right choice.

Most Australian users paying monthly spend approximately $12.99 per month, while annual subscribers pay around $49.99 per year. If you subscribed recently and have only used the app once or twice, you are a strong candidate for a 14-day refund claim.

What happens after you cancel Fastic

Understanding the post-cancellation timeline helps you avoid unexpected charges and track your refund accurately.

Timeline after cancellation

When you cancel Fastic through your app store, your access ends on your next scheduled renewal date, not immediately. For example, if your subscription renews on the 15th of each month and you cancel on the 10th, you retain access until the 15th at no extra charge. After that date, the app will no longer function, and you will not be charged further.

Fastic will not refund the current billing period you have already paid for unless you cancel within the 14-day change-of-mind window or prove the service is faulty. Any refund you claim will be processed within 14 days, using your original payment method. If you paid by debit or credit card, the refund appears as a credit to your card account within 5 to 7 business days. If you paid through a digital wallet like Apple Pay or Google Pay, the refund flows back to the linked card or account.

Do not delete the Fastic app immediately

Deleting the app from your phone does not cancel your subscription. Many users mistakenly believe that uninstalling Fastic will stop the charges, but the subscription agreement lives in your app store account, not on your device. Keep the app installed until your cancellation date passes to confirm that no further charges occur. You can safely delete it after your final billing period ends.

Common mistakes to avoid when cancelling Fastic

Cancelling a subscription feels frustrating, and frustration often leads to rushed decisions that cost you money. Here are the pitfalls Tocancel sees repeatedly and how to sidestep them.

Mistake 1: looking for a cancel button inside the Fastic app

Fastic deliberately does not include a cancellation option within the app itself. This is by design; the app store, not Fastic, owns the billing relationship. If you search the app's settings menu for a cancel button, you will not find one. This pushes many frustrated users to abandon their cancellation attempt. Always navigate to your app store account settings instead, where the true cancellation pathway exists.

Mistake 2: missing the 14-day change-of-mind deadline

Your unconditional refund right expires 14 days after you purchase your subscription. If you wait until day 20 or 30, you lose this automatic entitlement and must prove the service is faulty to claim a refund. Mark your purchase date in your phone's calendar and set a reminder for day 12, giving you 48 hours to submit a cancellation request before the deadline closes.

Mistake 3: cancelling without saving proof

App stores display cancellation confirmations on screen, but these pages refresh and disappear if you navigate away. Take a screenshot of your cancellation confirmation screen immediately after you cancel. This screenshot is your only proof if Fastic continues to charge you or denies that you cancelled. Tocancel recommends emailing this screenshot to yourself as well, creating a timestamped record.

Mistake 4: assuming cancellation equals refund

Cancelling your subscription stops future charges but does not automatically trigger a refund of past payments. You must actively request a refund within your rights window, either using the 14-day change-of-mind rule or by claiming the service is faulty. If you do not request a refund, Fastic will keep your money.

Mistake 5: accepting a "no refund" response without escalation

If Fastic tells you that they cannot refund you after 14 days, they are wrong under Australian law if the app is faulty or does not perform as promised. Do not accept this response as final. Instead, escalate to the ACCC or your state fair trading regulator, both of which have the power to compel Fastic to honour your legal entitlements. Tocancel has helped thousands of consumers overturn unfair refusal decisions by escalating through the proper regulatory channels.

Your legal position in plain terms

You are not asking Fastic for a favour when you request a cancellation or refund. Australian Consumer Law places a legal obligation on Fastic to accept cancellations and process refunds within your rights window. The company's refund policy cannot override your statutory rights. If Fastic refuses to honour these rights, you have recourse through the ACCC and state regulators, which take digital subscription complaints seriously.

Contacting Fastic for cancellation support

Although cancellation happens through your app store, you may need to contact Fastic directly if you encounter a billing error, dispute a charge, or require clarification on your refund status.

Fastic contact details

Send all cancellation, refund and billing enquiries to the following address and email:

Email: [email protected]

Postal address: Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany

When you contact Fastic, use a clear written statement such as: "I wish to cancel my Fastic subscription effective immediately. Please process my cancellation and provide a refund of AUD [amount] to my original payment method." Include your account details, subscription start date and a copy of your app store cancellation confirmation. Send this by email to create a timestamped record.

What to do if Fastic does not respond

Fastic must acknowledge your cancellation request within 2 to 3 business days and confirm your cancellation in writing. If they fail to respond within this timeframe, or if they refuse to cancel or refund you, file a complaint with the ACCC at accc.gov.au or contact your state fair trading regulator. Provide them with copies of your cancellation request, the app store confirmation screenshot and any refusal emails from Fastic. The regulator will investigate and compel the company to comply.

Key takeaway checklist

Use this checklist to ensure you cancel Fastic correctly and protect your refund entitlement:

• Note your subscription start date and your renewal date (found in your app store account, not the app).
• If cancelling within 14 days, you have an automatic refund right-use it.
• Navigate to your app store account (Apple App Store or Google Play Store) to cancel, not the Fastic app itself.
• Take a screenshot of your cancellation confirmation immediately.
• If you want a refund, email Fastic at [email protected] with a clear written request, including your refund amount and payment method.
• If Fastic refuses or ignores your request, escalate to the ACCC or your state fair trading regulator within 30 days.
• Do not delete the Fastic app until your final billing period has ended.
• Keep all emails, screenshots and app store confirmations for at least 6 months in case a dispute arises.

Why tocancel makes cancellation straightforward

Cancelling a digital subscription should not feel like a fight. At Tocancel, we believe every Australian consumer deserves clear, jargon-free guidance on their cancellation rights and the steps to exercise them confidently. Tocancel has helped thousands of subscribers navigate services like Fastic, resolve billing disputes and recover unfair charges using Australian Consumer Law as their lever. Whether you are cancelling within your 14-day window or escalating a refund dispute after 14 days, Tocancel equips you with the knowledge and confidence to take action. Visit tocancel.com to explore guides for hundreds of Australian services and subscriptions, and join thousands of consumers who have reclaimed control of their digital spending through informed, empowered cancellation.