Cancel My Fasting Diet: The Right Way

How to cancel My Fasting Diet and stop recurring charges in the philippines

What My Fasting Diet is and why you might want to cancel

My Fasting Diet is a subscription-based intermittent fasting app that gives you access to personalized meal plans, fasting schedules, recipe libraries, and progress tracking tools. You pay a monthly or annual fee to unlock all features, but the company makes cancellation deliberately difficult to find. This means many subscribers in the Philippines continue paying long after they've decided to stop using the service.

The real problem is not the app itself, but the lack of transparent cancellation instructions. Without clear guidance in their public Terms of Service, you're left searching for where to cancel and when the charges will actually stop. At Tocancel, we've helped thousands of consumers escape this exact trap, and the pattern is always the same: unclear processes create accidental renewals and frustration.

Your cancellation must happen before your next billing date. Once you understand your billing cycle and your legal rights, you can act with confidence.

Pricing tiers and subscription plans you might be paying for

My Fasting Diet operates on tiered subscription pricing across the Philippines market. Understanding which plan you chose is your essential first step toward canceling correctly and knowing whether you qualify for a refund.

The greatest risk is automatic renewal. Most subscriptions continue to charge your card every month or year unless you manually cancel before your renewal date. If you accepted a free trial or promotional offer, your cancellation window is even narrower, often just 3-7 days before the first charge hits your card.

Where My Fasting Diet operates and what that means for you in the philippines

My Fasting Diet is accessible through its web app and native iOS and Android mobile apps. In the Philippines, you can download it from the Apple App Store or Google Play Store, but the company's customer support infrastructure is limited. Official contact channels include email ([email protected]) and a web-based help center, but there is no Philippine-based phone line or live chat listed publicly.

This limitation matters because if your card continues to be charged after you attempt to cancel, your only immediate recourse is email support, which can take 3-5 business days to respond. Local payment methods like GCash and Maya are accepted, making the service accessible to most Filipinos, but billing disputes may take longer to resolve because the payment processor may be international while your complaint is local.

Your consumer rights under philippine law and what they protect

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit legal protections against deceptive billing practices, hidden charges, and difficult cancellation processes. Understanding these rights is your foundation for demanding cancellation, with or without a refund, if the company makes the process deliberately obscure.

What the consumer act says about subscriptions and automatic renewal

Under Republic Act No. 7394, you have the right to clear, legible information about the terms of your subscription before you pay. The company must disclose the cancellation method, the renewal date, and the amount you will be charged. If My Fasting Diet fails to provide this information upfront, or makes cancellation unreasonably difficult, you are entitled to dispute the charge and demand a refund.

The Department of Trade and Industry (DTI) enforces this law. If My Fasting Diet refuses to cancel your account or continues to bill you after cancellation, you can file a formal complaint with the DTI, which has the power to order refunds and impose penalties on the company.

Your legal position is straightforward: you have the right to cancel at any time, and the company must honour that cancellation within a reasonable timeframe (typically 24-48 hours). Do not accept any argument that you must wait until your current billing cycle ends or that you forfeit your right to cancel because you accepted a free trial.

Your right to a refund under philippine consumer law

The Consumer Act protects your right to a refund if you cancel within a specific window. If you signed up for a free trial and the company charged you without clear consent, you have the right to a full refund. If you cancel an annual plan within 14 days of purchase (a cooling-off period), the company must refund your payment in full.

After this cooling-off period, refund eligibility depends on the specific terms you agreed to and the reason for your cancellation. At Tocancel, we advise you to always request a refund when you cancel, even if you're unsure whether you qualify; the worst the company can say is no, but many companies issue refunds to avoid DTI complaints.

Why you should cancel now and the reasons subscribers leave

You should cancel My Fasting Diet if the service no longer fits your lifestyle, your goals have shifted, or you've found a better alternative. Common reasons subscribers cancel include:

• The app interface is confusing or doesn't match your fasting approach
• Meal plans do not account for your dietary restrictions or cultural food preferences
• The coaching content is generic and does not feel personalized
• You've reached your fitness goals and no longer need the service
• The monthly cost is no longer justifiable for the value you receive
• You've switched to a competing fasting app with better features
• Recurring charges continue even after you attempted to cancel

Whatever your reason, your decision to cancel is valid. Do not stay subscribed out of guilt or confusion about the process; at Tocancel, we believe your money should go toward services you actively use and enjoy.

How to cancel My Fasting Diet step by step

Cancellation happens in different locations depending on how you signed up and whether you use the web app or mobile version. Follow the method that matches your setup to ensure your subscription stops at the next billing date.

Cancel via the My Fasting Diet web app or account dashboard

This is the most reliable method because it creates an immediate record of your cancellation request.

1. Visit the My Fasting Diet website and log in with your email and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it
   • Do not proceed until you're logged into your account
2. Navigate to your account settings or profile menu (usually in the top right corner)
   • Look for options labelled "Account", "Settings", or "Profile"
   • If you don't see a settings link, check for a hamburger menu (three horizontal lines)
3. Find the "Subscriptions" or "Billing" section
   • This section shows your current plan, renewal date, and payment method
   • Take a screenshot of this page before proceeding (proof of your active subscription)
4. Look for a "Cancel subscription" button or "Manage subscription" link
   • Click it immediately
   • Do not delay; the company may require confirmation before the cancellation is final
5. Follow the confirmation prompts and provide any reason the app asks for (optional, but helpful for the company to improve)
   • You do not need to justify your cancellation
   • A simple "No longer need the service" is sufficient
6. Confirm your cancellation and wait for an email confirmation
   • This email is your proof that you cancelled on this date
   • Save it in a folder or screenshot it for your records

Cancel via the My Fasting Diet mobile app (iOS or android)

If you downloaded the app from the Apple App Store or Google Play Store, you may need to cancel through the app store's subscription management system rather than within the My Fasting Diet app itself.

1. Open the My Fasting Diet app and log in with your credentials
   • Ensure you're logged into the account linked to your payment method
2. Navigate to the profile or account settings within the app
   • Look for an icon that resembles a person, gear, or "My Account" label
3. Find the subscription or billing information
   • If the app has a "Cancel subscription" option, click it and confirm
   • If you don't see this option, proceed to step 4
4. If the app doesn't offer cancellation, cancel through your device's app store settings:
   • For iPhone (iOS): Open the App Store, tap your profile icon, select "Subscriptions", find My Fasting Diet, and tap "Cancel Subscription"
   • For Android: Open Google Play Store, tap your profile icon, select "Payments and Subscriptions", choose "Subscriptions", find My Fasting Diet, and tap "Cancel Subscription"
5. Follow the confirmation steps in your app store and save any confirmation message
   • Screenshot this message as proof of cancellation

Cancel by email if you cannot find the cancellation button

If the web or mobile cancellation options are missing or broken, contact the company directly by email. This method leaves a paper trail and forces the company to document their response.

1. Send an email to [email protected] with the subject line "Subscription cancellation request"
   • Use formal, clear language to minimize confusion
2. In the email body, include:
   • Your full name and the email address linked to your My Fasting Diet account
   • Your subscription plan (monthly, quarterly, or annual)
   • The date you wish the cancellation to take effect (typically immediate or at the next renewal date)
   • A request for written confirmation of the cancellation within 24 hours
   • A request for any applicable refund based on your pro-rata usage or cooling-off rights
3. Send the email and wait for a response within 2-3 business days
   • If you do not receive a response, send a follow-up email within 5 business days
   • Keep copies of both emails for your records
4. Once you receive confirmation, check your email for a cancellation receipt
   • This receipt is your legal proof that the company acknowledged your cancellation request
5. Monitor your bank or payment method for 5-7 days to ensure no further charges appear
   • If a charge appears after your confirmed cancellation, you have grounds to dispute it

What happens after you cancel and what to expect

After you submit your cancellation, the process is not always immediate. The company will honour your cancellation at your next billing date, not retroactively. This means if you cancel on the 15th of the month but your renewal date is the 20th, your access will end on the 20th, and you will not be charged again.

You will retain full access to your account and all features until the end of your current billing cycle. After that date, the app will lock you out or show a message requesting you to reactivate your subscription. At that point, your cancellation is complete.

If you were charged after you cancelled, or if your access was cut off before your billing cycle ended, document the date and amount and escalate your complaint immediately through Tocancel's dispute process or by filing a formal DTI complaint.

Timeline for cancellation confirmation and access loss

The company typically processes cancellation requests within 24-48 hours. However, the following timeline is standard across the Philippines:

• Day 1: You submit your cancellation request via web, app, or email
• Day 2-3: You receive an email confirmation that your cancellation was approved
• Day 3-7: Your access continues uninterrupted until your renewal date
• Renewal date: Your subscription ends, and no further charges are applied
• After renewal date: You lose access to paid features; the app may prompt you to reactivate

If your renewal date has already passed and you're being charged for the next cycle, your cancellation will take effect at that next renewal date, not retroactively. Request a refund for the most recent charge if you believe you cancelled before it was processed.

Refund eligibility and how to claim your money back

You are eligible for a full refund if you cancel within 14 days of purchase, under the Consumer Act's cooling-off period. This applies whether you used the service or not. After 14 days, refund eligibility depends on the plan you purchased and the reason for cancellation.

When you qualify for a refund

How to request a refund from My Fasting Diet

Include a refund request in your cancellation email or use the in-app cancellation flow if it offers one. Ask for the refund explicitly and provide a reason (e.g., "Cooling-off period within 14 days", "Service defect", "Free trial charged without consent").

If the company denies your refund claim, file a dispute with your payment provider (your bank, GCash, Maya, or credit card company). Provide them with your cancellation confirmation and proof that the company continued to charge you or charged you in violation of the Consumer Act.

At Tocancel, we recommend keeping all cancellation receipts and payment statements for at least 90 days after cancellation to support any refund disputes.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, and small mistakes often lead to continued billing and unnecessary charges. Here are the pitfalls that trip up most subscribers, and how to sidestep them.

Mistake 1: assuming the free trial cancelled automatically

Many subscribers believe that when their free trial ends, the subscription automatically cancels. This is false. Most free trials auto-renew to a paid subscription unless you manually cancel before the trial period ends. Set a reminder on your phone 2 days before your trial ends to ensure you cancel in time.

Mistake 2: cancelling the payment method instead of the subscription

Deleting your credit card, GCash account, or payment method from the app does not cancel your subscription. The company will mark your account as having a "failed payment" and may suspend your access, but they will continue attempting to charge you every month. Always cancel the subscription itself, not just the payment method.

Mistake 3: deleting the app without cancelling the subscription

Uninstalling the My Fasting Diet app from your phone does nothing to cancel your subscription. Your account remains active on the company's servers, and your card will continue to be charged monthly or annually. You must cancel through the web app, mobile app settings, or email before you delete the app.

Mistake 4: not saving proof of cancellation

If the company disputes your cancellation or charges you again, your only defence is written proof that you cancelled and when. Always screenshot or save the confirmation email. If the company later claims they never received your cancellation, your proof allows you to escalate to the DTI or your payment provider with confidence.

Mistake 5: waiting until after your renewal date to cancel

If you cancel after your subscription has already renewed, you've already paid for the next cycle. You can request a refund, but the company will often deny it if you're past the 14-day cooling-off window. Cancel at least 5 days before your renewal date to avoid an unwanted charge.

Mistake 6: not following up if you don't receive confirmation

If you submitted a cancellation request via email and didn't receive a confirmation within 3 business days, the company may be ignoring you. Send a follow-up email or file a formal complaint with the DTI. Silence from the company is not consent; you have the right to escalate.

Checklist to ensure your cancellation is complete

Use this checklist before, during, and after your cancellation to ensure nothing goes wrong:

• Write down your subscription renewal date (found in your account settings)
• Take a screenshot of your subscription details page showing your plan and price
• Choose your cancellation method (web, app, or email) and execute it
• Save or screenshot the cancellation confirmation message or email
• Set a phone reminder to check your payment method 1 week after your renewal date
• If charged after cancellation, document the date and amount immediately
• If you received no confirmation within 48 hours, send a follow-up email
• If the company refuses to honour your cancellation, file a DTI complaint within 60 days
• Keep all cancellation documents (emails, screenshots, confirmations) for at least 90 days

What to do if My Fasting Diet continues to charge you

If you cancelled but the company continues to charge your card, you have multiple options to recover your money and force the cancellation to stick. Do not panic or give up; the Consumer Act is on your side.

Step 1: contact My Fasting Diet immediately

Send an email to [email protected] with the subject "Unauthorized charge after cancellation" and include:

• Your full name and account email
• The date you cancelled and proof (screenshot or confirmation email)
• The date of the unauthorized charge and the amount
• Your payment method (last four digits of card or GCash account)
• A demand for an immediate refund and confirmation that the subscription is cancelled
• A deadline for response (e.g., "I expect a response within 48 hours")

Give the company 5 business days to respond and issue a refund. If they do not, proceed to step 2.

Step 2: dispute the charge with your payment provider

Contact your bank, GCash, Maya, or credit card company and file a dispute or chargeback for the unauthorized charge. Explain that you cancelled the subscription and have proof of cancellation, but the company charged you anyway. Provide your cancellation email or screenshot as evidence. Your bank will investigate and may recover your money within 10-30 days.

Step 3: file a formal complaint with the department of trade and industry

If the company refuses to refund you and your bank's dispute is unsuccessful, file a complaint with the DTI. You can do this online at the DTI website or in person at your nearest DTI office. Include:

• Your cancellation proof (emails, screenshots, confirmation messages)
• All unauthorized charge receipts or bank statements showing the charges
• All correspondence with the company (emails, responses)
• A summary of the issue and the amount you're seeking to recover

The DTI has the power to order the company to refund you and impose penalties. Your complaint is free, and the DTI advocates on your behalf.

At Tocancel, we've seen the DTI resolve thousands of cases like yours, and most companies comply immediately once a formal complaint is filed.

Comparing My Fasting Diet to similar alternatives

If you're cancelling because you want to try a different fasting app, review these alternatives available in the Philippines. Each has different pricing, cancellation policies, and user experiences.

Before switching apps, ensure you've fully cancelled My Fasting Diet. Do not create overlapping subscriptions if you're testing a new service. At Tocancel, we recommend a 2-week trial period to confirm the new app meets your needs before cancelling your old one.

Final summary and your next steps

Cancelling My Fasting Diet is straightforward once you know where to look and what your rights are. The Consumer Act of the Philippines protects you from hidden charges, difficult cancellation processes, and automatic renewals you didn't consent to. Your bank, GCash, Maya, or the DTI all stand ready to help you recover money if the company refuses to cooperate.

Follow the steps in this guide, keep your cancellation proof, and escalate if the company ignores you. You are not stuck. You are not locked in. You have the right to cancel any time, and Tocancel has helped thousands of consumers do exactly that with confidence.

Start your cancellation now using the method that matches your account setup. If you encounter any difficulties, file a DTI complaint or contact your payment provider. At Tocancel, we believe your money should go toward services you truly want to use, and we're here to make sure you get out of subscriptions that no longer serve you.

Customer support contact for My Fasting Diet

Email: [email protected]

Web support: Visit the My Fasting Diet help center through your account dashboard

If the company does not respond within 5 business days or refuses to honour your cancellation, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your local DTI office.