Cancel Yoga International: Step-by-Step Guide

How to cancel Yoga International: your step-by-step guide for new zealand members

Understanding Yoga International and your subscription

Yoga International is a United States-based streaming platform that delivers live and on-demand yoga classes, wellness courses, and instructor-led content directly to your devices. You access the service through a web browser or mobile apps on your smartphone, tablet, desktop, or smart TV, with flexible monthly or annual subscription options available.

Because Yoga International operates from the United States, many New Zealand subscribers purchase through third-party platforms like Apple App Store, Google Play, or Amazon rather than directly from Yoga International's website. This distinction matters significantly when you decide to cancel, as each platform enforces its own cancellation process and refund policies.

How your subscription works

When you subscribe to Yoga International, you gain unlimited access to their video library during your paid billing period. Your subscription renews automatically each month or year depending on the plan you selected at sign-up. You can log in from multiple devices simultaneously, meaning your family members can watch together (subject to the platform's device limits).

The platform sends renewal reminders via email before your next billing date, though these notifications can be easy to miss. This is why many subscribers find themselves charged unexpectedly-particularly those who trialled the service or purchased through an app store without actively cancelling before the free trial ended.

Subscription pricing and plan types in new zealand

Yoga International does not publish fixed New Zealand dollar pricing on their website, which means you will see exact NZD prices only at checkout. These prices may fluctuate with exchange rate movements or app store variations, so comparing prices across platforms is worth doing before you commit.

Your legal rights as a new zealand consumer

Before you cancel, understand what the law protects you for. The Consumer Guarantees Act 1993 (CGA) is your primary legal shield as a New Zealand consumer purchasing services like Yoga International.

What the consumer guarantees act protects

Under the CGA, Yoga International must deliver the service as advertised and described. If the platform fails to provide access to the content library, videos do not load, or the service is unavailable during your paid period, you have grounds to claim a refund or cancellation without penalty. This applies regardless of what Yoga International's terms and conditions state.

Your legal position is clear: if the service is not fit for purpose or fails to meet consumer guarantees, you do not have to accept a non-refundable policy. The Commerce Commission enforces the CGA and will investigate complaints if the company refuses to remedy the situation.

When non-refundable policies may not hold

If you cancelled your subscription because Yoga International breached a consumer guarantee-such as the service being unavailable for days, misleading advertising, or failing to deliver the content quality promised-a "non-refundable" clause becomes unenforceable. You can dispute the charge and escalate to the Commerce Commission if the company refuses.

Additionally, if you were charged after cancelling, or if your free trial converted to a paid subscription without clear consent, those charges are likely recoverable under New Zealand consumer law.

Common reasons why new zealand consumers cancel

Understanding why other subscribers leave can help you spot early warning signs and make an informed decision about whether cancellation is right for you.

The most frequent cancellation reasons

Many members realise within the first month that on-demand yoga does not suit their learning style. Others signed up during a promotional offer, only to find the regular monthly price unjustifiable once the discount period ended. Some subscribers prefer live, instructor-led sessions over pre-recorded video content and switch to local studios or competing platforms offering real-time classes.

Life changes also trigger cancellations: injury or illness may prevent practice temporarily, busy work schedules squeeze out fitness time, or relocation makes it harder to maintain a routine. These situations are normal and cancelling is straightforward once you know your next steps.

One common surprise is being charged without realising the free trial has ended, particularly when you subscribed through an app store. You may have assumed the trial was free indefinitely or missed the renewal notification in your email inbox. Tocancel has observed this pattern across many subscription services, and it is preventable with a clear cancellation timeline.

When you should cancel immediately

If Yoga International fails to deliver the service as advertised-videos will not load, the entire content library becomes unavailable, or classes vanish without explanation-do not wait through another billing cycle hoping for improvement. Contact the platform's support team immediately and document the issue with screenshots. If they do not resolve it within a reasonable timeframe (typically 5-7 business days), cancel at once and escalate your complaint to the Commerce Commission.

How to cancel Yoga International: step-by-step instructions

Your cancellation method depends on where you originally subscribed. Tocancel recommends identifying your subscription source first, then following the correct platform-specific steps below.

Cancel directly through the Yoga International website

This method applies if you subscribed directly on yoga-international.com using a credit card or other payment method, not through an app store.

1. Visit yoga-international.com and log in with your email address and password.
   • If you cannot remember your password, click "Forgot password" and follow the recovery email instructions.
   • Check your spam or promotions folder if the reset email does not arrive within 5 minutes.
2. Navigate to your account settings by clicking your profile icon (usually in the top-right corner).
   • Look for options labelled "My Account", "Account Settings", or "Manage Subscription".
3. Locate your subscription or billing details section.
   • You will see your current plan, next billing date, and payment method.
4. Select "Cancel Subscription" or "Pause Membership".
   • Do not simply stop using the service; you must actively cancel to stop future charges.
5. Confirm your cancellation when prompted and select your reason (optional but helpful for feedback).
   • Take a screenshot of the cancellation confirmation page for your records.
6. Check your email inbox for a cancellation confirmation message from Yoga International.
   • This confirms your subscription has ended and your access will cease on the final billing date.
   • Save this email as proof in case of future disputes.

Cancel if you subscribed through apple app store

If you downloaded the Yoga International app and subscribed directly through Apple's in-app purchase system, you must cancel through Apple, not through the Yoga International website.

1. On your iPhone, iPad, or Mac, open the Settings app.
   • On Mac, select System Preferences instead.
2. Tap your Apple ID (your name and profile photo at the top).
   • Sign in with your Apple ID if prompted.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Yoga International" in your subscriptions list and tap it.
   • If you cannot see it, swipe down to view all subscriptions.
5. Tap "Cancel Subscription" or "Edit Subscription".
   • Follow Apple's prompts to confirm cancellation.
6. You will receive a cancellation confirmation from Apple via email.
   • Save this email as proof that you cancelled within the required timeframe.
   • Your access will end on your current billing date; no further charges will occur.

Cancel if you subscribed through google play

If you subscribed via Google Play on an Android device, cancellation must happen through Google Play, not the Yoga International app or website.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser.
2. Tap your profile icon (top-right corner).
   • Select "Manage your Google Play account".
3. Tap "Subscriptions" from the menu.
   • This displays all active subscriptions on your Google account.
4. Find "Yoga International" and select it.
   • Tap "Manage Subscription" or "Cancel Subscription".
5. Select your reason for cancellation (optional) and confirm.
   • Google will ask if you want to keep your access until your next billing date or cancel immediately.
   • Choose "Cancel Subscription" to finalize.
6. Check your email for a cancellation confirmation from Google Play.
   • Keep this email for your records in case Yoga International continues to charge you.

Cancel if you subscribed through amazon

If you signed up via Amazon (including Prime Video Channels or Amazon Appstore), you must cancel through your Amazon account.

1. Visit amazon.com or open the Amazon app and log in.
   • Select your account from the menu (top-left or profile icon).
2. Navigate to "Your Subscriptions" or "Manage Your Prime Video Channels".
   • This section lists all active subscriptions tied to your Amazon account.
3. Locate "Yoga International" and select it.
   • Tap "Cancel subscription" or "Unsubscribe".
4. Confirm the cancellation.
   • Amazon may offer a retention discount; decline it if you are certain you want to leave.
5. Amazon will send a cancellation confirmation email.
   • Your access will end on your current billing date.
   • Save the confirmation email as evidence of cancellation.

What happens after you cancel

Cancellation does not mean immediate loss of access. Understanding the timeline prevents confusion and helps you plan your transition to another service.

Your access timeline after cancellation

When you cancel Yoga International, your access continues until the end of your current billing period. If you cancelled on the 10th of the month and your billing date is the 30th, you retain full access until the 30th at no extra charge. After that date, the app will no longer grant you access and you cannot log in.

The platform will not refund the portion of your current billing cycle that remains. This is standard for subscription services and is typically non-negotiable unless the service fails to meet consumer guarantees.

Preventing unwanted resubscription

After your cancellation date passes, you may see promotional emails inviting you to resubscribe at a discount. Do not click these links unless you genuinely intend to return. If you do resubscribe and later change your mind, Tocancel recommends cancelling immediately again rather than waiting.

Check your app store subscriptions every 3 months to ensure Yoga International does not reactivate accidentally. Some users have reported being re-billed after a cancellation lapsed if they reinstalled the app, so vigilance is worthwhile.

Refunds and remedies under new zealand law

Whether you can recover money after cancellation depends on the reason you cancelled and when you claim.

When you are entitled to a refund

If you cancelled because Yoga International breached a consumer guarantee-the service was unavailable, videos did not load, or the content was materially misrepresented-you may claim a refund for the entire billing period, not just the unused portion. Your legal position is that the company failed to deliver what you paid for.

If you were charged after cancelling, or if the platform continued billing despite your cancellation request, you are entitled to a full refund of those unauthorised charges. Contact Yoga International's support team first with your cancellation confirmation email; if they refuse, escalate to your bank or payment provider to initiate a chargeback or dispute.

Disputing charges with your bank

If Yoga International refuses to refund unauthorised charges after cancellation, contact your bank or credit card issuer. Provide your cancellation confirmation email and proof that you were charged afterward. Your bank can initiate a dispute and recover the money on your behalf.

Banks typically side with consumers in disputes involving unauthorised post-cancellation charges, so document everything clearly. Tocancel advises keeping your cancellation email, bank statements, and any correspondence with Yoga International's support team in one folder for easy reference.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you vulnerable to surprise charges or locked access.

Mistake 1: cancelling through the wrong platform

If you subscribed via Apple App Store but try to cancel on the Yoga International website, your cancellation will not go through. Apple maintains the subscription relationship, not Yoga International. Always cancel through the platform where you originally subscribed-check your email receipt from sign-up if you are unsure.

Mistake 2: assuming deletion of the app equals cancellation

Deleting the Yoga International app from your phone does not cancel your subscription. The billing continues in the background through your app store account until you actively cancel the subscription within the app store itself. This is the most common reason consumers get charged unexpectedly after thinking they had quit.

Mistake 3: failing to save your cancellation confirmation

Always take a screenshot of your cancellation confirmation page and save the confirmation email. If Yoga International charges you again, you will need this proof to dispute the charge with your bank or file a complaint with the Commerce Commission. Without documentation, disputes become much harder to win.

Mistake 4: not checking your email for free trial end dates

If you sign up for a free trial, mark the cancellation deadline in your calendar. Set a phone reminder 2-3 days before the trial ends so you have time to cancel before the first charge posts. Tocancel has seen countless consumers miss this window because they overlooked the trial-end email.

Comparing Yoga International with alternatives

If you are cancelling because the service does not meet your needs, these alternatives offer similar features at different price points and commitment levels.

Your cancellation checklist

Use this checklist to ensure you have covered every step and protected yourself from post-cancellation charges.

• Identify where you subscribed (Yoga International website, Apple, Google Play, Amazon, or another platform).
• Log in to your account and navigate to your subscriptions or account settings.
• Locate the "Cancel Subscription" option and follow the platform-specific steps outlined above.
• Take a screenshot of the cancellation confirmation page before closing the page.
• Save the cancellation confirmation email that arrives in your inbox.
• Make a note of your final access date (usually the end of your current billing period).
• Check your bank or payment method's transaction history 5-7 days after your final billing date to confirm no further charges post.
• Set a reminder to review your subscriptions again in 3 months to ensure Yoga International does not reactivate.
• If you are charged after cancellation, contact your bank or payment provider to dispute the charge.
• If the dispute fails, file a complaint with the Commerce Commission with your cancellation confirmation as evidence.

Contacting Yoga International if you need support

If you encounter problems cancelling or want to verify your cancellation status, Yoga International's support team can assist. Because the company operates from the United States, response times may be longer than domestic New Zealand services, typically 2-5 business days.

You will likely find contact options within your account settings or on their main website. Email is usually the most reliable method for New Zealand customers. When you contact them, include your account email, cancellation date (if already cancelled), and the platform through which you subscribed.

How tocancel helps you take control

Tocancel has helped thousands of New Zealand consumers understand their rights, navigate complex cancellation processes, and recover unauthorised charges. Whether you are cancelling Yoga International due to cost, poor service quality, or simply a change in lifestyle, you are entitled to a clear, hassle-free cancellation experience.

By following the step-by-step instructions above and keeping your cancellation confirmation, you protect yourself legally and ensure no surprise charges hit your account. Tocancel remains your resource for understanding subscription rights, comparing cancellation methods across platforms, and escalating complaints when companies refuse to comply with consumer law.

Remember: you have the power to cancel. The Consumer Guarantees Act backs your right to fair treatment, and Tocancel stands behind your right to do so with confidence. If Yoga International charges you after cancellation or refuses to honour a legitimate complaint, Tocancel's guides empower you to dispute the charge, escalate to your bank, and file a complaint with the Commerce Commission if needed.

Yoga International contact details and cancellation address

Yoga International does not publish a direct New Zealand postal cancellation address. All cancellations are processed digitally through your account on their website or through your app store. For billing inquiries or cancellation verification, contact their support team via email through your account settings on yoga-international.com.

If you wish to lodge a formal complaint and Yoga International does not resolve it, escalate to the Commerce Commission at www.comcom.govt.nz or phone 0800 943 600. Provide your cancellation confirmation email and any evidence of unauthorised post-cancellation charges.