Cancel Femometer: The Right Way

How to cancel Femometer in new zealand and protect your fertility data

What Femometer is and why you might want to leave

Femometer combines fertility-tracking hardware with a companion app and optional paid subscription called Femometer Prime. The service helps you track basal body temperature, predict ovulation windows, and log pregnancy tests in one unified platform designed for your reproductive health.

You can access Femometer through three separate channels in New Zealand: the Femometer website directly, the Apple App Store (iPhone), or Google Play (Android). Each platform has different cancellation rules, refund policies, and support contacts. This means your exit strategy depends entirely on where you purchased your subscription. At Tocancel, we have helped thousands of consumers navigate exactly this kind of fragmentation, so we'll walk you through every path.

Who should cancel Femometer

You might cancel because you have finished tracking, moved to a different app, stopped using the hardware, or simply want to halt recurring charges. Femometer's non-refund policy on subscriptions makes it essential to cancel before your next billing cycle if you have changed your mind. Even if you keep the app, turning off the paid subscription stops automatic renewals and protects your bank account from surprise charges.

The cancellation landscape in new zealand

New Zealand's Consumer Guarantees Act protects you against faulty goods and misleading claims, but subscription cancellation rules vary by platform. Apple and Google Play operate under their own refund windows (typically 14 to 30 days from purchase), while Femometer's direct website subscriptions follow the company's stated non-refund policy. Tocancel recommends acting fast: the sooner you cancel, the sooner you stop paying, and the clearer your paper trail becomes if you need to escalate to the Commerce Commission.

Your cancellation options at a glance

Femometer subscriptions can be cancelled through three distinct methods, each with different timelines and access terms.

How to cancel Femometer via apple app store on iPhone

If you subscribed to Femometer Prime through the Apple App Store, you manage cancellation directly on your iPhone, not through Femometer itself.

Cancel your subscription on iPhone

1. Open the Settings app on your iPhone and tap your name (your Apple ID profile at the top).
   • If you do not see your name, tap "Sign in to iPhone" and log in with your Apple ID first.
2. Tap Subscriptions (you may need to scroll down to find it under your Apple ID settings).
   • If Subscriptions is greyed out or missing, ensure you are signed in with the correct Apple ID.
3. Find and tap Femometer Prime in the list of active subscriptions.
   • If you do not see Femometer Prime listed, check that you are looking at the current billing account.
4. Tap Cancel Subscription and confirm your choice when prompted.
   • Apple may offer you a discount to keep your subscription; you can ignore this and proceed to cancel.
5. You will see a cancellation confirmation screen; take a screenshot for your records.
   • Save this screenshot to your phone or email it to yourself as proof of cancellation.

What happens after you cancel on app store

Your subscription stops renewing immediately after you confirm cancellation. You retain full access to Femometer Prime features until your current billing period ends. Apple will display this end date on the subscription details screen. After that date, you will lose access to premium features, but your account data and charts remain stored in the app.

Pro tip: cancel at least 24 hours before your renewal date to avoid being charged again.

How to cancel Femometer via google play on android

If you subscribed to Femometer Prime through Google Play, you manage cancellation directly through the Google Play app on your Android device.

Cancel your subscription on android

1. Open the Google Play app on your Android phone or tablet.
   • Tap the profile icon in the top right corner of the app.
2. Tap Subscriptions from the menu that appears.
   • If you do not see Subscriptions, scroll down or check your Google Play account settings.
3. Find and tap Femometer or Femometer Prime in your list of active subscriptions.
   • The subscription may be listed under "Health and Fitness" or your account dashboard.
4. Tap Cancel subscription and follow the prompts to confirm.
   • Google may ask you why you are cancelling; your feedback is optional.
5. Once confirmed, you will receive a cancellation confirmation; save this for your records.
   • Screenshot the confirmation or forward the confirmation email to yourself.

What happens after you cancel on google play

Your subscription stops renewing at the end of your current billing cycle. You retain access to Femometer Prime until that date passes. Google Play will show you the exact end date on your subscription details page. Your app and all your tracked data remain accessible after cancellation, but premium features will no longer be available.

Pro tip: cancel at least 48 hours before your renewal date to give Google Play time to process the cancellation.

How to cancel Femometer via the website in new zealand

If you purchased Femometer Prime directly from the Femometer website, you must contact their support team to cancel your subscription.

Cancel your direct website subscription

1. Open your email client and create a new message.
   • Use an email address linked to your Femometer account.
2. Address the email to [email protected].
   • Use the subject line exactly as: "Membership Cancellation".
3. In the email body, include the following information:
   • Your full name
   • The email address associated with your Femometer account
   • Your account ID (if you have it)
   • A clear request: "I wish to cancel my Femometer Prime subscription effective immediately."
4. Send the email and wait for a confirmation response from Femometer support.
   • Femometer typically responds within 2 to 5 business days.
5. Save the confirmation email once you receive it.
   • This email is your proof of cancellation if you later dispute a charge.

What happens after you cancel via email

Femometer will confirm your cancellation by email and stop billing you from the date they process your request. You may lose access to premium features immediately, depending on their policy, or you may retain access until the end of your current billing period. Always clarify the effective cancellation date in your confirmation email.

Pro tip: if you do not receive a response within 5 business days, follow up with a second email or contact them through their website contact form as backup.

Understanding your rights under new zealand consumer law

Your legal position is clear: the Consumer Guarantees Act and the Fair Trading Act protect your right to cancel digital services and subscriptions in New Zealand.

What the consumer guarantees act means for you

The Consumer Guarantees Act requires that goods and services are of acceptable quality, fit for purpose, and not misleading. If Femometer's app fails to work, crashes repeatedly, or does not deliver the promised features, you have the right to demand a refund, replacement, or cancellation of your subscription. The Act also protects you against unfair contract terms, such as hidden cancellation fees or automatic renewals without clear consent.

What the fair trading act means for you

The Fair Trading Act prevents companies from making false or misleading claims about their services. If Femometer advertised features you cannot access, or if they did not clearly disclose their non-refund policy before you paid, you have grounds to escalate your complaint to the Commerce Commission. The Commerce Commission is New Zealand's consumer protection authority and can investigate, fine businesses, and force refunds on your behalf.

Your escalation path if Femometer refuses to cancel

If Femometer does not respond to your cancellation request within 10 business days, or if they refuse to cancel without valid reason, you can file a complaint with the Commerce Commission. You can also contact the Disputes Resolution Service (if applicable) or your bank to reverse charges as a last resort. Document every email, screenshot, and attempt to cancel before escalating.

What to expect after cancellation

Cancellation can feel uncertain, but understanding the timeline helps you stay in control.

Billing timeline after cancellation

Once you cancel via Apple App Store or Google Play, you will not be charged again. If you have already paid for the current month or year, you retain access until that period expires. If you cancel via email to Femometer directly, the company will confirm the cancellation date and stop billing from that point forward. No refunds are offered for unused time, so timing your cancellation just before a renewal date maximizes your value.

Your data after cancellation

Your account data, temperature charts, and ovulation predictions remain stored in the Femometer app after cancellation. You can continue to view your historical data and use the free version of the app. However, you will not be able to log new premium features or sync data to advanced analytics. Before you cancel, consider downloading or exporting your data if the app allows it, to keep a personal backup of your fertility information.

Reactivating your subscription

You can reactivate Femometer Prime at any time through the same platform (Apple App Store, Google Play, or website) where you originally subscribed. You will be charged the standard subscription fee, not a discounted rate. There is no penalty or waiting period for reactivating after cancellation.

Femometer pricing and refund policy

Understanding the pricing structure helps you make an informed cancellation decision.

App store refund policy for apple users

If you purchased Femometer Prime through the Apple App Store, you can request a refund within 14 days of purchase if you did not use the premium features significantly. Apple reviews each refund request individually. After 14 days, Apple does not refund subscription charges. Your cancellation request stops future charges, but it does not automatically trigger a refund for the current period.

Google play refund policy for android users

If you purchased Femometer Prime through Google Play, you can request a refund within 48 hours of purchase. After 48 hours, Google does not offer refunds for subscription services. Cancelling your subscription stops future charges but does not refund the current billing period.

Femometer direct website non-refund policy

Femometer's website states that all subscriptions purchased directly are non-refundable. However, if you believe you were misled about the service or the cancellation policy, you have grounds to dispute this under the Consumer Guarantees Act. Contact the Commerce Commission if the company refuses to reconsider.

Common mistakes when cancelling Femometer

Cancellation can feel stressful, especially when your health data is involved, but these pitfalls are easy to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Femometer app does not cancel your subscription. You will continue to be charged every month or year until you formally cancel through the App Store, Google Play, or Femometer's support email. Always cancel the subscription first, then delete the app if you wish.

Mistake 2: not saving your cancellation confirmation

If you do not keep proof of your cancellation request, you have no defence if Femometer claims they never received it or if you are charged again by mistake. Screenshot your cancellation confirmation from Apple, Google, or save Femometer's reply email. Tocancel recommends storing these in a folder on your phone or computer titled "Subscription Cancellations" for future reference.

Mistake 3: cancelling on the wrong platform

If you subscribed via Apple App Store but you try to cancel through Google Play or the website, your request will fail or be ignored. Always cancel on the exact platform where you made your purchase. Check your receipt or bank statement to confirm which platform you used.

Mistake 4: not checking your renewal date

If you cancel one day after renewal, you have already been charged for the next cycle and you will not receive a refund. Check your subscription details page on the App Store or Google Play to see when your next renewal date is. Tocancel advises cancelling at least 2 to 3 days before that date to be safe.

Mistake 5: ignoring a refund window

Both Apple App Store and Google Play offer short refund windows (14 days and 48 hours respectively) if you acted quickly and have not used the service heavily. If you regret your purchase, request a refund during this window before you formally cancel. After the window closes, refunds are unlikely.

Common questions about Femometer cancellation

Will i lose my data if i cancel Femometer prime?

No. Your account, charts, and temperature logs remain in the app after you cancel. You will not be able to access premium analytics or sync to advanced features, but your historical data is yours to keep. Download or screenshot important information before you cancel if you want an offline backup.

Can i cancel Femometer if i am in the middle of a cycle?

Yes. Cancellation does not interrupt your ability to log data or view your current cycle. You lose access to premium features, but you can continue to use the free version or the features you have already paid for until your subscription period ends.

How long does it take Femometer to process a cancellation request?

Apple and Google Process cancellations immediately when you confirm them in the app settings. Femometer's direct cancellation requests via email typically take 2 to 5 business days. You will receive a confirmation email once your request is processed. Tocancel recommends following up if you do not hear back within 7 days.

What if Femometer charges me after i cancel?

Contact your bank or payment provider immediately and request a chargeback for the unauthorised charge. Provide them with your cancellation confirmation as evidence. If the charge was through Apple App Store or Google Play, you can also report it to those platforms. You have the right to recover funds charged after your cancellation date under the Consumer Guarantees Act.

Should you cancel or keep Femometer?

A quick comparison helps you decide whether cancellation is right for you now.

Contacting Femometer if your cancellation is not processed

If you have cancelled your subscription but you are still being charged, or if your cancellation request is ignored, here is how to escalate.

Femometer's mailing address in the united states

Femometer does not have a separate cancellation postal address listed for New Zealand. All correspondence, including cancellation disputes, must be directed to their United States headquarters:

Femometer, Inc.
[Corporate address in the United States]
Email: [email protected]

When you write to Femometer, include your full name, account email, subscription details, and a clear explanation of the issue. Request written confirmation of your cancellation and a refund if applicable under the Consumer Guarantees Act.

Escalate to the commerce commission

If Femometer does not respond within 10 business days, or if they refuse your cancellation or refund request without valid reason, file a complaint with the Commerce Commission. You can lodge a complaint online at www.comcom.govt.nz or by calling 0800 943 600. The Commerce Commission investigates unfair trading practices and can force companies to refund consumers or modify their policies.

Tocancel has helped thousands of consumers escalate complaints successfully. Document every attempt to contact Femometer, save all emails, and provide the Commerce Commission with evidence of your good-faith cancellation efforts.

Your bank's chargeback process

If you have been charged after cancellation or if Femometer charges you without consent, contact your bank or payment provider immediately. Explain that you cancelled the subscription and provide your cancellation confirmation as proof. Your bank can reverse the charge within 60 to 120 days of the transaction, depending on your bank's policy. This is a consumer protection measure and your bank is required to investigate your dispute.

Final summary: taking confident action to cancel Femometer

Cancelling Femometer is straightforward once you know your platform and your rights. If you subscribed via Apple App Store, cancel through iPhone Settings in under two minutes. If you subscribed via Google Play, cancel through the Google Play app. If you purchased directly from the website, send one clear email to [email protected] with the subject line "Membership Cancellation".

Your legal rights under the Consumer Guarantees Act and Fair Trading Act protect you against unfair renewal charges and misleading policies. If Femometer refuses to cancel or disputes your request, the Commerce Commission is your enforcement body and will investigate on your behalf.

Save your cancellation confirmation, check your renewal date before you cancel, and follow up if you do not receive a response within 10 business days. Tocancel recommends cancelling at least 2 to 3 days before your renewal date to avoid being charged again. Your health data remains yours to keep after cancellation, and you can reactivate your subscription at any time if you change your mind.

Tocancel has guided thousands of New Zealand consumers through the cancellation process with confidence and clarity. Visit Tocancel to explore cancellation guides for other health, wellness, and fitness subscriptions you may be paying for. Your right to cancel is absolute, and taking action today protects your bank account and your peace of mind tomorrow.