Cancel Femometer: The Right Way

How to cancel Femometer and stop recurring charges in the philippines

Understanding Femometer and why you might want to cancel

Femometer is a fertility and health tracking app designed to help you log your menstrual cycle, predict ovulation, and record basal body temperature data. The service operates on a subscription model called Femometer Prime, which charges you a recurring quarterly fee for premium tracking features, hardware discounts, and free shipping on devices. If this tool no longer serves your health routine, Tocancel is here to guide you through a straightforward cancellation process that protects your rights as a Philippine consumer.

How femometer's subscription model works

Femometer charges ₱1,649.45 every three months for Femometer Prime membership access. This subscription unlocks a 50% discount on Femometer hardware devices, including the Smart Ring Gen2 (₱11,549.45), Vinca Basal Thermometer (₱2,688), Digital Thermometer DMT-2032 (₱699), and Ovulation Predictor Kit (₱3,045). Free shipping on orders also applies during your active membership period. The hardware devices themselves are not subscriptions; you own them outright once purchased.

The critical issue many Philippine subscribers face is this: Femometer's terms state that your subscription renews automatically at the end of each billing cycle unless you cancel before the final day of your current period. Many people assume their cancellation request has gone through when it has not, and they wake up to surprise charges on their payment method. This is where Tocancel's step-by-step guidance becomes essential to ensure your cancellation is actually processed.

Why philippines-based users face extra challenges

Femometer offers email-only support ([email protected]) with no published phone line, live chat, or local Philippines payment processing team. Prices display in Philippine Pesos, but the exchange rate Femometer uses (approximately ₱55 per USD 1) may differ from your bank's foreign transaction rate, meaning your actual charge could vary from the advertised amount. Additionally, Femometer does not clearly explain what happens to your fertility data after you cancel, creating uncertainty about data privacy. These gaps are why documenting your cancellation is essential before taking action.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when companies fail to honor cancellation requests or continue billing after you have instructed them to stop.

What philippine law says about automatic renewals

Your legal position is clear: any subscription service must obtain your clear, express consent before charging you. If you have cancelled Femometer Prime and charges continue to appear on your payment method, that violates your rights as a consumer under the Consumer Act of the Philippines. You are entitled to a full refund of any charges made after your cancellation request, plus written documentation proving your cancellation attempt. Tocancel emphasizes that you should never have to fight for money that was taken from you after you explicitly asked a company to stop billing.

How to escalate if Femometer ignores your cancellation

If Femometer does not process your cancellation request or charges appear after you have cancelled, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Keep every email exchange with Femometer as evidence. Screenshot confirmation emails, record the dates you sent cancellation requests, and document any charges that appear after cancellation. The burden of proof lies with you if the company disputes your claim, so Tocancel strongly recommends building a paper trail from the start.

Cancellation methods and where to submit your request

The method you use to cancel depends entirely on where you originally subscribed and how you pay Femometer.

Cancel a direct Femometer subscription via email

If you subscribed directly through Femometer's website or app and your payment goes directly to Femometer (not through Apple or Google), you must cancel by email. Follow these steps to ensure your cancellation is recorded.

1. Compose a new email to [email protected] from the email address linked to your Femometer account
   • Use the subject line: "Cancellation Request for Femometer Prime Subscription"
   • Include your full name, email address, and phone number
   • State your next billing date if you have it (check your last receipt or app notification)
   • Write clearly: "I request immediate cancellation of my Femometer Prime subscription effective today"
   • Ask Femometer to confirm your cancellation in writing and provide a cancellation date
2. Send the email and wait 24 to 48 hours for a response
   • If you do not receive a reply within 48 hours, send a follow-up email with the subject "Follow-up: Cancellation Request"
   • Screenshot the sent email and any delivery confirmation
3. Save the cancellation confirmation email Femometer sends you
   • Print or screenshot it for your records
   • Note the exact cancellation date they provide
4. Check your next billing cycle to confirm no charge appears
   • If a charge appears after the cancellation date, contact Femometer immediately with your cancellation email as proof
   • Request an immediate refund of the unauthorized charge

Cancel through apple app store (iOS)

If you subscribed to Femometer Prime through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Femometer directly. Apple handles billing and refunds for in-app subscriptions.

1. Open the App Store app on your iPhone or iPad
   • Do NOT use the Femometer app itself
2. Tap your profile icon in the top right corner, then select "Subscriptions"
3. Find and tap "Femometer" in your active subscriptions list
4. Tap "Cancel Subscription" and confirm the cancellation
   • Apple shows you the refund eligibility before you confirm
   • You can cancel within 14 days of purchase and receive a full refund
5. Check your Apple receipt email to confirm cancellation
   • Apple sends a confirmation showing your cancellation date
   • Your subscription will remain active until the end of your current billing period, then stop

Cancel through google play store (Android)

If you subscribed to Femometer Prime through Google Play Store on your Android device, Google handles billing and you must cancel through Google, not Femometer.

1. Open the Google Play app on your Android device
   • Do NOT use the Femometer app itself
2. Tap the profile icon in the top right, then select "Payments and subscriptions"
3. Tap "Subscriptions" and select "Femometer"
4. Tap "Cancel subscription" and follow the prompts
   • Google will ask if you want to keep the subscription; select "Cancel subscription" again to confirm
   • You can cancel within 48 hours of purchase and receive a full refund
5. Check your Google Play email receipt to confirm cancellation
   • Google sends confirmation showing your cancellation is effective at the end of your current billing period

Femometer pricing and subscription breakdown

Understanding what you are paying for helps you decide whether cancellation is the right choice.

If you plan to cancel, calculate whether the 50% hardware discount still applies to your next planned purchase. If you do not intend to buy Femometer hardware in the coming months, Femometer Prime offers little value and cancellation makes financial sense.

What happens after you cancel Femometer

Cancellation does not mean your data disappears or your app stops working immediately; it means your subscription ends and no further charges occur.

Your access after cancellation

After you cancel Femometer Prime, you retain access to your basic fertility tracking data within the app. However, you lose premium features such as advanced cycle predictions, period sync notifications, and the 50% hardware discount. Your existing data (period logs, temperature records, ovulation predictions) remains in your account unless you manually delete it. Tocancel recommends backing up your fertility data before cancelling if you plan to switch to a different app or service. You can export or screenshot your cycle history for your personal health records.

Refund eligibility and timeline

Your refund eligibility depends on when you cancel and which platform you used to subscribe.

If Femometer charges you after your confirmed cancellation date, you have the right to dispute the charge with your bank or credit card company. Provide your cancellation email as evidence. Tocancel emphasizes that your bank can and will reverse unauthorized charges if you have proof that you cancelled the subscription.

Common mistakes that delay your cancellation

Cancelling a subscription is frustrating, especially when a company makes it deliberately difficult. Here are the mistakes that leave you still paying when you think you have stopped.

Mistake 1: cancelling within the app instead of via email

Many subscription apps include a "Cancel Subscription" button inside the app, but Femometer does not provide this feature. If you look for a cancel button within the Femometer app, you will not find one. This is intentional; Femometer requires cancellation via email to [email protected]. Submitting a help ticket through the app or waiting for in-app customer service will not cancel your subscription. Always use email with a clear cancellation request and ask for written confirmation.

Mistake 2: assuming apple or google cancellation works automatically

If you subscribed through Apple App Store or Google Play Store, cancelling through those platforms stops future charges immediately. However, if you switch payment methods or reinstall the app, the subscription may reactivate. After cancelling through Apple or Google, log back into the Femometer app and verify that your premium features no longer show as active. If you see premium features still available, contact Femometer directly to confirm your cancellation.

Mistake 3: not requesting written confirmation

Email cancellation requests without a clear paper trail lead to disputes. If Femometer claims it never received your cancellation request, you have no proof that you sent it. Always ask Femometer to reply with a confirmation email showing the cancellation date. Save that email. If a charge appears after your confirmed cancellation date, you have evidence to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group or dispute the charge with your bank.

Mistake 4: cancelling too close to your billing date

Femometer processes charges on your billing date, and emails sent on the same day may not be reviewed in time. If your billing date is 25 March and you email cancellation on 24 March at 11:00 PM, Femometer's support team may not see your request before the charge processes. Send your cancellation email at least 3 to 5 days before your next billing date to allow time for processing. Check your last receipt or app notification to see your exact billing date, then count back five days and send your cancellation request by that date.

After cancellation: steps to protect yourself

Cancelling is not the end of your responsibility; following up confirms that your request has been honored.

Monitor your payment method

Set a calendar reminder for the day after your original billing date (the day Femometer would normally charge you). Check your bank or credit card statement to confirm that no charge from Femometer appears. If a charge does appear, take a screenshot immediately. Contact your bank or credit card company within 30 days and request a chargeback, providing your cancellation email as evidence. Banks take unauthorized charges seriously and will reverse them if you can prove you cancelled the service.

Document everything for escalation

Keep a folder (digital or physical) with the following documents: your cancellation email, Femometer's confirmation reply, your payment method statement showing the cancellation date, and screenshots of the Femometer app showing that premium features are no longer active. If you need to file a complaint with the DTI Consumer Protection Group, this documentation makes your case strong. Tocancel has helped thousands of consumers cancel services successfully by ensuring they keep this evidence organized and accessible.

Checklist: before and after you cancel Femometer

Use this checklist to ensure your cancellation is complete and your rights are protected.

How tocancel helps you stay in control

Cancelling a subscription should never feel like a battle, yet companies like Femometer make it deliberately difficult by offering email-only support, vague renewal policies, and no in-app cancellation button. This is where Tocancel steps in. Tocancel provides clear, step-by-step guidance tailored to Philippine consumer law so you understand your rights and take confident action. Whether you are cancelling because you found a better fertility app, or you simply want to stop paying for premium features you do not use, Tocancel ensures you have the knowledge and evidence to protect yourself.

Your consumer rights do not disappear because a company makes cancellation inconvenient. The Consumer Act of the Philippines (Republic Act No. 7394) is on your side. If Femometer refuses to honor your cancellation request or continues charging after you have explicitly asked them to stop, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group and request a chargeback through your bank. Tocancel has guided thousands of Philippine consumers through similar cancellations, and you are not alone in this process.

Take action today: identify where you subscribed, send your cancellation request at least 5 days before your next billing date, request written confirmation, and monitor your payment method. If a charge appears after cancellation, contact your bank immediately. Tocancel is here to support you at every step.

Where to send your cancellation request

For all direct Femometer subscriptions, send your cancellation request to the address below.

Email: [email protected]

Subject line: "Cancellation Request for Femometer Prime Subscription"

Include in your email: your full name, email address linked to your account, phone number, and your next billing date

For postal cancellation (if you require a registered or certified letter for proof), you may send a cancellation request via registered mail to Femometer's corporate address. Request confirmation of receipt and cancellation date. Email remains the fastest and most documented method for Philippine users.

If you are cancelling through Apple App Store or Google Play Store, use the cancellation instructions provided within each platform; they do not require a separate email to Femometer. Once you cancel through Apple or Google, that platform handles billing and cancellation directly.

Tocancel is committed to helping you cancel on your terms, with confidence and clarity. Your money, your choice, your rights.