Cancel Lose It: The Right Way

How to cancel Lose It and take control of your fitness journey

Understanding Lose It and when cancellation makes sense

Lose It is a calorie-tracking and weight-management app that helps you log food, monitor exercise, and work towards your personal health goals. The app runs on iOS, Android, and web platforms, with both free and paid subscription options available to New Zealand users.

The app's strength lies in its barcode-scanning feature and comprehensive food database that includes New Zealand and Australian products. Paid subscribers access premium coaching features and advanced tracking tools. However, if Lose It no longer fits your needs, delivers the value you expected, or simply isn't being used enough to justify the cost, you have every right to cancel. Tocancel exists to guide you through this process clearly and confidently.

Why you might want to cancel Lose It

You might decide to cancel if the app no longer suits your routine, you've found a competing weight-management tool that works better for you, or you discover the free tier meets your needs sufficiently. Some users find the premium features don't justify the ongoing cost, while others prefer different fitness tracking methods altogether. Whatever your reason, cancelling is your right as a consumer, and Tocancel supports you every step of the way.

How tocancel simplifies the cancellation process

Cancelling a subscription often feels unnecessarily complicated because apps hide cancellation options or make the process unclear. Tocancel cuts through that friction. We guide thousands of New Zealand consumers through cancellations every month and have tested the Lose It cancellation process across all three platforms (iOS, Android, and web). You'll know exactly what to expect before you start, and you'll complete the process with confidence.

Lose It pricing plans and your current investment

Understanding what you're currently paying helps you decide whether cancellation is the right choice and confirms your billing schedule.

Check your receipt or account settings to confirm your exact renewal date before you cancel; your cancellation takes effect at the next billing cycle, so you'll retain access until that date arrives.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 (CGA) protects you when you purchase digital services, including Lose It subscriptions. Understanding your rights strengthens your position if disputes arise during or after cancellation.

What the consumer guarantees act covers

Under the CGA, Lose It must deliver services that are fit for purpose, of acceptable quality, and match any description provided when you signed up. If the app consistently crashes, the barcode scanner fails to function, or premium coaching features are completely unavailable, you have grounds to request a refund regardless of Lose It's standard refund window. Faulty service claims override standard refund policies.

If you experience persistent technical failures, document the issues (screenshots, dates, error messages) and contact Lose It support citing the Consumer Guarantees Act. Your legal position is strong because the CGA requires the service to work as promised, not just that you're within an arbitrary refund period. If Lose It refuses to help, you can escalate to the Commerce Commission (New Zealand's consumer protection authority) or seek advice from Citizens Advice Bureau.

Refunds and cancellation timing

The CGA gives you 35 days from purchase to request a refund for a change of mind (with some exceptions). However, if you're cancelling a subscription you've already paid for, timing matters. If you cancel during your paid period, you're generally not entitled to a refund of fees already charged unless the service is faulty. This means cancelling mid-cycle typically doesn't recover that month's cost, but Tocancel recommends cancelling immediately to stop future charges.

How to cancel Lose It on each platform

Lose It allows you to cancel through multiple platforms, and the process differs slightly depending on whether you subscribed on iOS, Android, or the web.

Cancel Lose It on iPhone or iPad (iOS)

If you subscribed to Lose It via the Apple App Store, you cancel through your Apple ID settings, not within the app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap Your Name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Lose It in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Select your reason for cancellation (optional but helpful for the company).
7. Confirm the cancellation by tapping Confirm Cancel.

Your access continues until the end of your current billing period. Tocancel recommends taking a screenshot of the cancellation confirmation to prove you acted on time.

Cancel Lose It on android

If you subscribed to Lose It via the Google Play Store, you cancel through your Google Play account settings.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your Profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Tap Lose It from your list of subscriptions.
5. Tap Cancel subscription.
6. Follow the prompts to confirm your cancellation reason.
7. Tap Cancel Subscription again to complete the process.

Google Play will send you a confirmation email. You retain access until your next renewal date passes.

Cancel Lose It on the web

If you subscribed directly through the Lose It website or your subscription is linked to a third-party payment processor, follow these steps.

1. Visit the Lose It website and log in with your email and password.
2. Navigate to your Account Settings (usually found in a menu under your profile picture or username).
3. Look for a Subscription or Billing section.
4. Click Manage Subscription or View Plans.
5. Select Cancel Subscription or Downgrade to Free.
6. Confirm any final prompts and request.

The web process may prompt you to provide feedback. Tocancel recommends keeping a copy of the confirmation page or taking a screenshot for your records.

What happens after you cancel Lose It

Cancelling your Lose It subscription triggers specific changes to your account and access. Understanding the timeline helps you plan your transition.

Immediate changes after cancellation

Once you cancel, Lose It removes your access to premium features immediately, but you retain full use of the free tier until your current billing period ends. This means you can continue logging food and exercise with the basic barcode scanner and food database until your paid period expires. Your personal data, logged entries, and progress history remain stored in your account even after cancellation.

After your final billing period ends

When your paid subscription expires, you automatically downgrade to the free tier. No further charges appear on your payment method. If you later decide to resubscribe, your account data returns to view, and you can reactivate your premium features. Tocancel recommends monitoring your bank or card statements for 2-3 billing cycles after cancellation to confirm no surprise charges occur.

Common cancellation mistakes to avoid

Many New Zealand users make avoidable errors when cancelling subscriptions, and catching these early saves time and frustration.

Cancelling through the wrong channel

If you subscribed via the Apple App Store or Google Play Store, cancelling within the Lose It app itself will not stop your charges. You must cancel through your Apple ID or Google Play account settings instead. Many users assume deleting the app cancels the subscription, but it does not. Tocancel strongly recommends triple-checking which store you used when you signed up by reviewing your email receipts from the initial purchase.

Cancelling too close to your renewal date

If you cancel on the same day your renewal is scheduled to process, your payment may still go through because billing cycles can process at different times throughout the day. Cancel at least 3-5 days before your renewal date to ensure the system processes your cancellation first. Tocancel advises checking your account settings now to confirm your exact renewal date and scheduling your cancellation accordingly.

Not keeping cancellation confirmation

Always retain screenshots or email confirmations of your cancellation. If a surprise charge appears on your statement, this proof strengthens your case when disputing the charge with your bank or requesting a refund from Lose It support. Without documentation, you have minimal evidence that you acted on time.

Refund options if charges continue after cancellation

If you receive an unexpected charge after cancelling Lose It, you have clear steps to recover your money.

Contact Lose It support first

Email Lose It's support team immediately with your cancellation confirmation and a copy of the unwanted charge. Most companies process refunds within 5-10 business days if you provide proof of cancellation. Lose It's support address is available through their official website contact page. Keep all communications for your records.

Dispute the charge with your bank

If Lose It doesn't respond within 14 days or refuses to refund, contact your bank or credit card provider and request a chargeback or dispute. Provide them with your cancellation confirmation and all correspondence with Lose It. Your bank has up to 90 days to investigate disputes and typically rules in your favour if you prove you cancelled in time.

Escalate to the commerce commission

If your bank dispute fails or Lose It continues to ignore you, lodge a complaint with the Commerce Commission (New Zealand's consumer protection authority). They investigate unfair trading practices, including deceptive subscription tactics. Your complaint is free, and the Commission can pressure Lose It to refund you and change their practices. Tocancel recommends gathering all documentation before contacting the Commission to strengthen your case.

Checklist before you cancel Lose It

Use this checklist to ensure you cancel without missing critical steps.

• Confirm which platform you subscribed through (Apple App Store, Google Play Store, or Lose It website).
• Check your exact renewal date by logging into your account or reviewing your latest receipt.
• Write down or screenshot your current subscription plan and price.
• Export or screenshot any important food logs, progress photos, or personal data you wish to keep.
• Note the cancellation method for your platform (Apple Settings, Google Play, or web account).
• Cancel at least 3-5 days before your renewal date.
• Take a screenshot or save the cancellation confirmation page.
• Check your email for a cancellation confirmation from Lose It or your app store within 24 hours.
• Monitor your bank or card statement for 30 days to confirm no further charges.

Keep or cancel: comparing Lose It to your options

Before you cancel, consider whether keeping Lose It or switching to a competitor better serves your weight-management goals.

If you're cancelling because Lose It's premium cost feels high, try the free tier first for 30 days to confirm you prefer a different app before committing to a new subscription.

Contacting Lose It if you need help

If you experience issues during cancellation or need further support, contact Lose It directly.

Lose It support address:

Lose It (operated by FitNow, Inc.)

Visit the Lose It website and navigate to their contact or support page for the most current email address or support form. As no New Zealand-specific postal address exists for Lose It, email is your most reliable contact method.

Reference your subscription plan, renewal date, and cancellation platform when you contact them. Provide clear details about any billing issues or technical problems that prompted your cancellation decision. Tocancel recommends keeping all correspondence in case you later need to dispute a charge or lodge a complaint with the Commerce Commission.

Take action today with tocancel

Cancelling Lose It is straightforward once you know which platform you used and when your renewal date falls. Your consumer rights under New Zealand's Consumer Guarantees Act protect you throughout the process, and you can always escalate to the Commerce Commission if unexpected charges occur after you cancel.

Don't let confusing cancellation processes keep you trapped in a subscription you no longer value. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions with confidence and clarity. Follow the step-by-step platform instructions above, keep your cancellation confirmation, and monitor your statement for 30 days. If charges persist, dispute them with your bank immediately.

Your fitness journey belongs to you, and so does your choice of tools to support it. Tocancel empowers you to cancel subscriptions on your terms, recover funds if you're charged unfairly, and take control of your spending today.