Cancel Lose It: Step-by-Step Guide

How to cancel Lose It and stop auto-renewal charges in the philippines

What is Lose It and why philippine users are canceling

Lose It is a nutrition and fitness app created by FitNow, Inc., a Boston-based company focused on calorie tracking, food logging, and weight management. The app uses a freemium model in the Philippines, meaning basic features are free, but premium tools require a paid subscription that renews automatically unless you cancel actively. Your subscription persists across billing cycles until you take deliberate action to stop it.

Many Philippine users discover unexpected charges because they do not fully understand how Lose It's auto-renewal system works across different platforms. The app is available via Google Play Store, Apple App Store, and the Lose It website, and your cancellation method depends entirely on where you made your original purchase. This complexity is why Tocancel exists: to guide you through the exact steps to cancel without confusion.

Lose It pricing in the philippines

Lose It charges subscription fees for premium access, with costs varying by platform and current promotions. The table below shows typical pricing for Philippine users:

If you signed up for a free trial, your payment method was automatically charged when the trial period ended. This is the most common reason Philippine users contact Tocancel for help canceling Lose It subscriptions.

Why philippine users cancel Lose It

Research and feedback from Tocancel readers reveal three main reasons people cancel. First, users discover the app does not align with their fitness goals or daily routine. Second, unexpected charges continue even after they believed they canceled. Third, support responses are slow or unavailable, leaving users unable to resolve billing disputes quickly.

The Consumer Act of the Philippines (Republic Act No. 7394) requires that you receive clear information about subscription terms, automatic renewal clauses, and cancellation procedures. Many Philippine users report that Lose It's local support is inadequate, with no published Philippine hotline, no live chat, and no guaranteed response timeframe. Your consumer rights are stronger than the app's terms suggest, and Tocancel is here to help you exercise them with confidence.

Your consumer rights under philippine law

Philippine consumer protection law gives you explicit rights when it comes to subscription billing and automatic renewal.

Consumer act protections that apply to Lose It subscriptions

Under Republic Act No. 7394, you have the right to clear, honest information about any subscription you purchase. Lose It must disclose its auto-renewal terms, the exact renewal date, and the full cancellation process before you are charged. If the company fails to provide this information in a language you understand or if the terms are buried in fine print, the company is in violation of Philippine law.

You also have the right to cancel your subscription at any time, even if you are in the middle of a billing cycle. The Consumer Act does not require you to provide a reason, and the company cannot impose penalties for early cancellation. Your legal position is clear: you may cancel whenever you choose, and Lose It must honor that request within a reasonable timeframe, typically within 24 to 48 hours.

Your right to refunds and dispute resolution

If Lose It charged you without your explicit consent or if the company failed to disclose renewal terms clearly, you have the right to demand a refund. The National Consumer Affairs Office (NCAO) under the Department of Trade and Industry (DTI) enforces the Consumer Act of the Philippines and can investigate your complaint if Lose It refuses to cooperate.

Before escalating to the DTI, write directly to Lose It's support team requesting a refund, citing the lack of clear disclosure or unauthorized charges. If the company ignores your request, file a complaint with the DTI. This legal framework empowers you to recover money that was taken from you unfairly.

How to cancel Lose It across all platforms

Your cancellation method depends on where you made your original payment: the Google Play Store, the Apple App Store, or the Lose It website.

Cancel Lose It on google play store (Android)

If you subscribed via Google Play, you must cancel through the Google Play Store app or website, not through the Lose It app itself.

1. Open the Google Play Store app on your Android phone or visit play.google.com on a browser
   • If using the app: tap your profile icon in the top right corner
   • If using a browser: sign in to your Google account and click your profile icon
2. Select "Subscriptions" from the menu
   • On the app, tap "Manage subscriptions"
   • On the website, select "Subscriptions" from the dropdown menu
3. Locate "Lose It" in the list of active subscriptions and tap it
4. Select "Cancel subscription" at the bottom of the screen
5. Review the cancellation notice, which shows when your access ends
6. Confirm the cancellation by tapping "Cancel subscription" again
7. You will receive a confirmation email from Google Play; save this for your records

Access to Lose It premium continues until the end of your current billing period. After that date, your account reverts to the free tier. Tocancel recommends screenshotting the cancellation confirmation as proof.

Cancel Lose It on apple app store (iOS)

If you subscribed via Apple, you must cancel through the Apple App Store or your Apple ID settings, not through the Lose It app.

1. Open the App Store app on your iPhone or iPad and tap the profile icon in the top right corner
2. Tap "Subscriptions" from the menu
3. Find "Lose It" in the list of active subscriptions and tap it
4. Select "Cancel subscription" or "Edit subscription" (depending on your iOS version)
5. Follow the on-screen prompts to confirm cancellation
6. Apple will send you a confirmation email; keep this email for your records

Your premium features remain active until the end of your current billing cycle. Once your subscription period ends, you will drop to the free tier automatically. Tocancel recommends taking a screenshot of the final confirmation screen.

Cancel Lose It via the web or contact FitNow directly

If you subscribed directly through the Lose It website or are unsure which platform you used, contact FitNow, Inc. in writing with your cancellation request.

1. Log in to your Lose It account on the website (loseit.com)
2. Navigate to your account settings or billing page to check for a "Cancel subscription" button
3. If no cancellation option appears, send an email to [email protected] with your request
   • Include your account email address, full name, and the date you want the cancellation to take effect
   • Write clearly: "I request cancellation of my Lose It premium subscription effective immediately" or specify a date
   • Ask for written confirmation of your cancellation
4. You may also mail a cancellation request to FitNow's official address (see address section below)
5. Keep a copy of your email or letter for your records

FitNow is required to respond to your cancellation request within a reasonable timeframe. If you do not hear back within 7 days, escalate your complaint to Tocancel or file a report with the DTI.

What to do after you cancel Lose It

Canceling is only the first step; verify that your cancellation takes effect and that no further charges occur.

Verify your cancellation immediately

After you submit your cancellation request, confirm that the status has changed in your app or billing account.

• On Google Play or Apple App Store, check that "Lose It" no longer appears in your active subscriptions list within 24 hours
• Log in to your Lose It account and check that your subscription status shows as "cancelled" or reverted to "free"
• Keep your confirmation email or screenshot as proof that you canceled

Your subscription will remain active until the end of your current billing period, but the auto-renewal should stop immediately.

Monitor your bank statement or payment method

Check your bank account, credit card, or payment method for charges from Google Play, Apple, or FitNow in the days and weeks after cancellation.

• If a charge appears after your cancellation date, it is a billing error
• Contact your bank or payment provider immediately to report the unauthorized charge
• Also notify Lose It support and request an explanation in writing
• If the company does not refund the charge within 14 days, file a dispute with your bank or file a complaint with the DTI

Many cancellation failures happen silently; users discover them weeks later on their statement. Tocancel recommends you check your transactions at least twice during your final billing period to catch any errors early.

Refund policy and how to claim money back

Lose It's refund eligibility depends on your original purchase platform and the reason for your request.

Refunds from google play store and apple app store

Both Google Play and Apple offer refund windows for subscription charges. You can request a refund directly through the app store without involving Lose It.

• Google Play allows refunds within 48 hours of the charge
• Apple allows refunds within 14 days of the charge, depending on the reason
• If you canceled during a free trial period and were charged, you qualify for a refund
• If you were charged without consent or clear disclosure, you have a strong refund claim

To request a refund through Google Play, go to play.google.com, navigate to your order history, find the Lose It charge, and select "Request refund." For Apple, open the App Store, go to your purchase history, tap the transaction, and select "Report a problem." Tocancel recommends citing lack of clear disclosure of renewal terms as your reason.

Refunds requested directly from Lose It

If you did not purchase through an app store, or if you are disputing a charge on the Lose It website directly, email [email protected] and request a refund explicitly.

• State the date of the charge and the amount
• Explain the reason: unauthorized charge, unclear disclosure, accidental purchase, or cancellation failure
• Request a full refund and ask for a response within 14 days
• Keep a copy of your email for your records

If Lose It refuses or ignores your refund request, file a formal complaint with the DTI's Consumer Affairs Office. Tocancel has helped thousands of consumers recover unauthorized charges by following this escalation path.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward until something goes wrong. Understanding common pitfalls helps you protect yourself from unnecessary charges.

Mistake 1: canceling within the Lose It app instead of your payment platform

Many users believe they have canceled by turning off notifications or deleting the app. The Lose It app itself does not control your subscription; your payment platform does. If you canceled only within the app or account settings but did not cancel through Google Play, Apple, or your bank, your subscription is still active and will charge you automatically.

Always cancel through the payment platform where you originally subscribed, not through the Lose It app alone.

Mistake 2: not checking the cancellation confirmation

Assume nothing. After you submit a cancellation request, verify that your subscription status has changed to "cancelled" or "inactive" within 24 hours. If you do not see this confirmation, follow up immediately with Lose It support or the payment platform. Without visible proof of cancellation, you have no evidence if a dispute arises later.

Screenshot or save your cancellation confirmation email as proof that you canceled.

Mistake 3: canceling too late in the billing cycle

If you cancel one day before your renewal date, most platforms will still charge you for the next billing period. Once the charge posts, you must request a refund. To avoid this, cancel as early as possible in your billing cycle, even if you do not plan to use the service for another month.

Check your renewal date in the app or billing platform and cancel at least 3 to 5 days before that date to be safe.

Mistake 4: ignoring unexpected charges after cancellation

If a charge appears after your cancellation date, do not assume it will resolve itself. Contact your bank and Lose It support immediately. The longer you wait, the harder it becomes to dispute the charge. Most financial institutions require you to report unauthorized charges within 30 to 60 days.

Report any post-cancellation charge to your bank within 48 hours to maximize your dispute success rate.

Cancellation checklist for Lose It

Use this checklist to ensure your cancellation is complete and protected:

Tocancel recommends you complete this checklist before considering your cancellation finalized. Each step protects you from billing disputes and financial loss.

How to submit a formal complaint if Lose It refuses to cancel

If Lose It ignores your cancellation request or continues charging you after you canceled, you have a legal remedy through the Philippine consumer protection system.

Step 1: send a formal demand letter

Before filing a complaint, send a certified letter (or documented email) to Lose It demanding immediate cancellation and refund of all unauthorized charges. Include your account email, the date of your cancellation request, and the date of any unauthorized charges. Ask for a response within 10 days.

Step 2: file a complaint with the DTI

If Lose It does not respond within 10 days or refuses your demand, file a complaint with the Department of Trade and Industry's National Consumer Affairs Office. You can file online at dti.gov.ph or visit your nearest DTI office in person. Bring copies of your cancellation requests, confirmation emails, bank statements, and correspondence with Lose It.

Step 3: dispute the charges with your bank

File a chargeback or dispute with your bank or payment provider, citing unauthorized charges or cancellation failure. Provide your cancellation confirmation as evidence. Most financial institutions will side with you if you canceled and were charged afterward.

Tocancel has helped thousands of consumers recover unauthorized charges by following this escalation path with confidence and persistence.

Your cancellation is final: what happens next

Once your cancellation is confirmed, you transition from premium to the free tier of Lose It. Understand what you retain and what you lose.

What you keep on the free tier

• Basic food logging and calorie counting
• Standard nutrition data for tracked foods
• Access to your food and weight history
• Your account and profile information

What you lose on the free tier

• Advanced nutrition tracking (detailed micronutrient analysis)
• Custom meal plans and goal setting
• Priority support
• Premium integrations with fitness devices and apps

You can delete your Lose It account entirely if you prefer to remove all your data. Contact [email protected] and request account deletion; FitNow must remove your data within 30 days under the Consumer Act of the Philippines.

Contact information for FitNow, inc. and Lose It support

If you need to send a formal cancellation or complaint letter, use the official FitNow, Inc. address below:

FitNow, Inc. (Lose It)
US Corporate Address:
40 Broad Street, Suite 603
Boston, MA 02109
United States

Email support: [email protected]

For Philippine complaints, contact the Department of Trade and Industry at:

National Consumer Affairs Office (NCAO)
Department of Trade and Industry (DTI)
Room 301, Trade and Industry Building
361 Senator Gil Puyat Avenue
Makati City, 1200
Philippines
Hotline: 1-887-price (1-887-77423)

Tocancel has guided thousands of Philippine consumers through successful cancellations and refund claims. Whether you cancel today or escalate a dispute, you now have the knowledge and legal backing to protect your money and your rights.