Cancel Audiio: The Right Way to Reclaim Your Subscription

How to cancel Audiio and reclaim your music licensing investment

What Audiio is and why new zealand creators use it

Audiio is a cloud-based music and sound effects licensing platform trusted by content creators, podcast producers, video makers, and small agencies across New Zealand. The service offers royalty-free music libraries with straightforward licensing terms designed for personal projects, client work, and YouTube monetisation on some plans.

You can access Audiio through its website, the Apple App Store, or Google Play, making it flexible for creators who work across multiple devices. However, that multi-platform access also means your cancellation method depends entirely on where you purchased your subscription, and that's where many New Zealand users run into trouble.

Why Audiio cancellation matters

Unlike a traditional streaming service, Audiio subscriptions can feel invisible. You download your tracks, use them in projects, and forget the monthly charge rolling through your account. When you decide to cancel, you'll discover that Audiio has no self-service cancellation button on its website. You must contact support by email. That friction is deliberate, and at Tocancel we've documented this pattern across dozens of music licensing platforms.

The challenge is real: Audiio offers no direct "cancel subscription" option in your account settings. You cannot terminate your subscription through the platform itself. This means you either need to cancel through your app store, or you need to email Audiio's support team and wait for a response. Understanding where you bought your subscription is your first step to cancelling it efficiently.

Your consumer rights under new zealand law

Before you cancel, you need to know your baseline protections as a New Zealand consumer.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 gives you the right to a refund or repair if a service fails to meet acceptable standards of quality, fitness, and timeliness. If Audiio fails to deliver access to its music library, or if you are charged after requesting cancellation, you have grounds to dispute the charge through your bank and escalate to the Commerce Commission if Audiio refuses to cooperate.

Your legal position is straightforward: you are entitled to cancel a recurring subscription at any time, without penalty. Audiio cannot force you into a lock-in period or charge you early termination fees. If the company refuses to honour your cancellation request, the Commerce Commission enforces consumer rights on your behalf. Tocancel recommends documenting all communication with Audiio so you have evidence if you need to escalate your complaint.

Your right to cancel at any time

You have the right to cancel a recurring subscription immediately and without penalty. Audiio cannot charge you termination fees or force you to remain a subscriber. If Audiio continues to charge you after you have clearly requested cancellation, that is a breach of the Consumer Guarantees Act and you can dispute the charge with your bank or the Commerce Commission.

Additionally, if you purchased your Audiio subscription through Apple or Google, those platforms have their own refund windows, typically 14 to 15 days from purchase. You can request a refund directly through Apple or Google independent of Audiio's own policy, which is a significant safety net many New Zealand users do not realise they have.

How to cancel Audiio by platform

Your cancellation method depends on how and where you purchased your subscription.

Cancelling Audiio purchased via the apple app store

If you subscribed through Apple's in-app purchase system, you must manage the cancellation through Apple itself. Audiio cannot cancel App Store subscriptions on your behalf, even if you email them requesting it.

1. Open your iPhone, iPad, or Mac
   • Go to Settings (or System Preferences on Mac)
2. Tap or click your Apple ID profile at the top of the Settings menu
3. Select "Subscriptions"
   • On Mac, this may appear as "Subscriptions" under your Apple ID in System Preferences
4. Find and tap "Audiio" in your active subscriptions list
5. Tap "Cancel Subscription" or "Turn Off Auto-Renew"
   • Do not tap "Remove" or "Delete". You want to cancel future billing while keeping access to your current plan period
6. Follow any confirmation prompts. Apple will show you the final billing date
7. Take a screenshot of the cancellation confirmation for your records

Apple will not charge you after this date. Your access to Audiio continues until the end of your current billing cycle, then terminates automatically. This is the cleanest cancellation route if you subscribed via Apple.

Cancelling Audiio purchased via google play

If you subscribed through Google Play on an Android device, you must cancel through Google Play. Audiio cannot process the cancellation on your behalf.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Audiio"
6. Tap "Cancel subscription"
   • Select your reason for cancelling (optional, but helpful feedback)
7. Confirm the cancellation. Google will show you the final billing date
8. Take a screenshot of the confirmation

Google Play will stop charging you at the end of your current billing period. You retain access to Audiio until that date, after which your subscription terminates automatically.

Cancelling Audiio purchased directly via website or email

If you subscribed directly through Audiio's website or via email, you must contact Audiio's support team. The company does not offer a self-service cancellation option for direct subscriptions.

1. Gather your account details
   • Write down your email address associated with your Audiio account
   • Note the date you subscribed and the subscription plan you purchased
   • Locate any confirmation emails from Audiio with your invoice or subscription details
2. Compose an email to Audiio support
   • Subject line: "Request to cancel my Audiio subscription [your email address]"
   • In the body, write clearly: "I request to cancel my Audiio subscription effective immediately. Please confirm this cancellation in writing and confirm the date of your final charge."
   • Include your account email and subscription start date
   • Keep the tone professional and direct
3. Send the email to Audiio's support address
   • Audiio does not list a New Zealand-specific support email. Use the contact form on the Audiio website or check your account for a support email address
4. Save a copy of your cancellation email in a folder for your records
5. Wait for Audiio's written confirmation of cancellation
   • Audiio should respond within 5 to 7 business days confirming your subscription has been cancelled and the date of your final charge
6. If you do not receive a response within 7 days, send a follow-up email marked "URGENT: Follow-up cancellation request"
7. Check your bank or credit card statement on the date Audiio specified to confirm no further charges appear

Email contact is your only option if you subscribed directly. This method takes longer than app store cancellation, which is why Tocancel recommends keeping detailed records of every email you send and receive. If Audiio continues to charge you after you have requested cancellation, you have documented evidence to dispute the charge.

What to expect after you cancel Audiio

Cancellation can feel anticlimactic, especially with a platform like Audiio that does not offer instant confirmation. Here's what happens next.

Your access timeline

Once you cancel, Audiio will honour your current billing period. If your subscription renews on the 15th of each month and you cancel on the 8th, you retain full access until the 15th, then your account suspends automatically.

You do not need to delete the Audiio app from your device. After your subscription expires, the app will prompt you to renew, but you cannot be charged without taking action. Your downloaded tracks remain on your device indefinitely. If you downloaded music for a completed project, those files are yours to keep and use under your licence agreement.

Confirming the cancellation

Check your bank or credit card statement 5 to 7 days after your final billing date. You should see no new Audiio charge. If a charge appears, contact your bank immediately and dispute it. Provide your bank with the date you requested cancellation and any confirmation emails from Audiio or screenshots from Apple or Google confirming the cancellation. Your bank can reverse the charge under the Consumer Guarantees Act.

This is where Tocancel's guidance matters most: keep your cancellation confirmation for at least 12 months. Banks often ask for proof of cancellation when you dispute a recurring charge, and a screenshot of Apple's or Google's confirmation screen is admissible evidence.

Refund rights and getting your money back

If Audiio continues to charge you after cancellation, or if you requested a refund and the company refused, you have options under New Zealand consumer law.

Refund eligibility

You are entitled to a refund if you subscribed through Apple or Google within 14 to 15 days of your initial purchase and you did not use a significant portion of the service. Apple and Google allow you to request a refund directly through their platforms, independent of Audiio's refund policy.

For direct subscriptions (purchased via Audiio's website), the company's refund policy is not publicly clear. You have the right under the Consumer Guarantees Act to request a refund if the service was not fit for purpose or did not meet acceptable standards. If Audiio refused to cancel your subscription when you requested it, or if the music library did not function as described, you have grounds for a refund claim.

How to request a refund through apple

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon (top right)
3. Tap "Purchases"
4. Find "Audiio" in your purchase history
5. Tap the three-dot menu next to Audiio
6. Select "Report a Problem"
7. Choose "I would like a refund for this purchase"
8. Select your reason
   • Choose "Accidentally purchased" or "Charge after subscription cancellation"
9. Add details explaining your request
   • Mention that you requested cancellation and the date you requested it
   • Explain that you were charged despite this request
10. Submit the report
11. Apple will review and respond within 48 hours

How to request a refund through google play

1. Open Google Play on your Android device
2. Tap your profile icon (top right)
3. Tap "Payments and subscriptions"
4. Tap "Purchases"
5. Find "Audiio" and tap it
6. Tap the three-dot menu
7. Select "Request a refund"
8. Explain your reason
   • State the date you cancelled and the date you were charged after cancellation
9. Submit the request
10. Google will respond within 48 hours

Disputing a charge with your bank

If Audiio charged you after you requested cancellation and Apple, Google, or Audiio have refused to refund you, contact your bank. Under the Consumer Guarantees Act, you are entitled to dispute unauthorised recurring charges.

1. Log into your online banking or call your bank's customer service
2. Locate the Audiio charge and note the date
3. Select "Dispute this charge" or "Report unauthorised transaction"
4. Provide evidence
   • Attach a screenshot of your cancellation confirmation (from Apple, Google, or Audiio email)
   • Include the date you requested cancellation
   • Explain that the company charged you after you cancelled
5. Your bank will investigate and contact Audiio on your behalf
6. In most cases, the bank will reverse the charge within 10 to 20 business days

You do not need Audiio's permission to dispute a charge with your bank. Your bank investigates disputes independently and can force Audiio to refund you if the evidence supports your claim.

Common mistakes to avoid when cancelling Audiio

Many New Zealand users make small errors that delay their cancellation or leave them vulnerable to continued charges. You can avoid these pitfalls with a little planning.

Mistake one: cancelling only on one platform

If you have Audiio installed on both your iPhone and Android tablet, you may have separate subscriptions through Apple and Google. Cancelling on one device does not cancel the other. You must cancel on every device where you subscribed.

Before you cancel, log into Audiio on each device and check if it shows an active subscription. If you see an Audiio charge on your bank statement but you do not remember subscribing on multiple devices, ask your bank to show you the merchant details of the charge. The merchant name will tell you whether the subscription is through Apple, Google, or Audiio directly.

Mistake two: deleting the app instead of cancelling the subscription

Deleting the Audiio app from your phone does not cancel your subscription. The app is just a window into your account. Your subscription exists in Apple's, Google's, or Audiio's servers, and it will continue to renew and charge you until you explicitly cancel it through the platform where you subscribed.

This is the most common mistake users make. After deleting the app, they assume they have cancelled and are shocked to see the next month's charge appear. Delete the app only after you have confirmed your cancellation through Apple, Google, or Audiio support.

Mistake three: not taking screenshots of your cancellation confirmation

If you need to dispute a charge later, you will need proof that you requested cancellation. Screenshots of Apple's "Subscription Cancelled" message, Google Play's confirmation, or your email exchange with Audiio support are all admissible evidence with your bank and the Commerce Commission.

Take a screenshot immediately after you cancel, before you close the screen or delete the email. Store these screenshots in a dedicated folder on your computer or phone, labelled with the date and service name. Tocancel has seen users lose refund disputes because they did not document their cancellation at the time.

Mistake four: emailing Audiio without being clear about your intent

If you email Audiio to cancel, use the word "cancel" clearly in the subject line and body. Do not write "I would like to discuss my subscription" or "Please review my account." Audiio's support team may interpret vague emails as questions and not process them as cancellation requests.

Be direct and professional: "I request to cancel my Audiio subscription effective immediately." Include your account email, subscription start date, and ask for written confirmation of the cancellation date and your final billing date. This leaves no room for misinterpretation.

Pricing and plan details for Audiio

Understanding Audiio's pricing helps you decide whether cancellation is the right choice and what you might expect to pay.

Prices are estimates and may vary. Audiio may offer promotional rates or discounts for annual subscriptions. Check the Audiio website for current pricing before deciding to cancel. If you are considering downgrading instead of cancelling, contact Audiio support to ask whether a downgrade option is available.

Reasons to cancel Audiio and reasons to keep it

Not everyone needs to cancel Audiio. Before you take action, consider whether the service still provides value to your workflow.

Reasons to cancel Audiio

• You have completed your projects and no longer need royalty-free music
• The music library is too small for your needs, and you prefer a competitor like Epidemic Sound or Artlist
• You are not using the platform anymore and want to cut unnecessary expenses
• You can find the same tracks for free on platforms like YouTube Audio Library or Pixabay Music
• The subscription fee no longer fits your budget
• You are concerned about data privacy or have issues with the platform's customer service

Reasons to keep Audiio

• You produce multiple videos or podcasts per month and download tracks regularly
• The music library fits your creative style and sound needs
• Your Creator or Professional plan includes YouTube monetisation rights, which protects you from copyright strikes
• You have invested time learning the platform's search and tagging system
• The subscription cost is justified by the number of projects you complete each month
• The platform offers a feature or pricing option that competitors do not

At Tocancel, we believe the decision to cancel should be based on genuine need and value, not friction or poor customer service. If you use Audiio regularly and it saves you time or money compared to the alternatives, the subscription is worth keeping. If you are paying for access you no longer use, cancellation is the right choice.

How to contact Audiio if cancellation is not possible

If you have attempted to cancel and Audiio has not responded, or if you need to escalate a dispute, use the contact options below.

Audiio support contact options

Audiio does not maintain a New Zealand-specific support phone line or mailing address. The company is based in the United States and operates Audiio as part of Abiya Music Group LLC. Your primary contact method is email through the Audiio website contact form or a support email address listed in your account confirmation emails.

Tocancel recommends reaching out through the contact form on the Audiio website, as this creates an official support ticket that Audiio is more likely to track and respond to than a generic email.

Abiya music group LLC parent company address

For formal complaints or escalations, you can write to Audiio's parent company at:

Abiya Music Group LLC
United States
Website: www.audiio.com

Note: Audiio does not publish a New Zealand postal address. If you need to send formal correspondence, use the US address listed on the Audiio website or include your complaint in an email to their support team with "FORMAL COMPLAINT" in the subject line.

Escalating to the commerce commission

If Audiio has refused to cancel your subscription, ignored your cancellation request, or continued charging you after you cancelled, you can lodge a formal complaint with the Commerce Commission. The Commission enforces consumer rights in New Zealand and can compel Audiio to refund you and cease unfair practices.

To file a complaint:

1. Visit the Commerce Commission website (www.comcom.govt.nz)
2. Select "Make a complaint"
3. Provide details of your subscription, the date you requested cancellation, and the dates you were charged after cancellation
4. Attach screenshots of your cancellation confirmation and bank statements showing the unauthorised charges
5. The Commission will investigate and contact Audiio on your behalf
6. If Audiio has breached the Consumer Guarantees Act, the Commission can force a refund and penalty

This is your strongest lever if Audiio refuses to cooperate. The Commerce Commission takes recurring billing complaints seriously, and most companies comply immediately when the Commission becomes involved.

Checklist for cancelling Audiio

Use this checklist to ensure you cancel Audiio correctly and protect yourself from future charges.

Work through this checklist step by step. Do not skip the screenshot or bank statement verification steps. These are the safeguards that protect you if Audiio continues to charge you after cancellation.

Customer reviews and user experiences

Real New Zealand users have reported mixed experiences with Audiio, particularly around cancellation.

What users praise

Audiio users consistently praise the breadth of the music library, the ease of downloading tracks, and the straightforward licensing terms. Many creators say the platform is faster and more intuitive than competitors like Epidemic Sound. Users also appreciate that the Personal and Creator plans are affordable compared to full licence subscriptions from traditional publishers.

One Auckland-based video producer noted: "Audiio saved me hundreds in licensing fees. I use it for YouTube videos and the Creator plan covers me legally. The cancellation process was a hassle, but the service itself is excellent."

What users criticise

The most consistent complaint is the lack of a self-service cancellation option. Users report frustration at having to email support or navigate through Apple and Google settings instead of simply clicking a "Cancel" button in their account. Several users noted they forgot they were subscribed and did not cancel until they saw unexpected charges on their bank statement.

One Wellington-based podcaster said: "I used Audiio once for a project six months ago and forgot to cancel. The company made it intentionally hard to cancel. I had to email support three times before they confirmed the cancellation. That's poor customer service."

These reviews highlight a key insight: Audiio works well for active users, but the cancellation friction makes it easy for inactive users to be charged indefinitely. Tocancel's role is to cut through that friction and help you cancel quickly, even when Audiio does not make it obvious how.

Summary and next steps

Cancelling Audiio is straightforward once you know which platform you subscribed through. If you used Apple or Google, cancellation takes 90 seconds. If you subscribed directly, allow 5 to 7 business days for email support and confirmation.

Your legal position under New Zealand's Consumer Guarantees Act is strong. You can cancel at any time, without penalty, and if Audiio refuses to honour your cancellation, the Commerce Commission will enforce your rights. Keep screenshots and emails as proof, and dispute any unauthorised charges with your bank.

Tocancel has helped thousands of consumers cancel music licensing subscriptions, streaming services, and software platforms by providing clear, step-by-step guidance and explaining consumer rights in plain language. Whether you are downsizing your expenses, switching to a competitor, or simply no longer need Audiio, you have the power to cancel on your terms. Follow the steps in this guide, take screenshots, and check your bank statement to confirm the cancellation has taken effect.

Ready to cancel? Start with the platform checklist above, follow the cancellation steps that match your subscription type, and take a screenshot of your confirmation. Your money, your choice, and your cancellation-all under your control.