Cancel Audiomack: The Right Way

How to cancel Audiomack in new zealand and protect your consumer rights

Why Audiomack might not fit your life anymore

Audiomack is a music streaming platform where you listen to millions of tracks and independent creators share their work. The service offers both free and Premium tiers, with the paid option removing ads and unlocking offline downloads on supported devices.

You might decide to cancel Audiomack for straightforward reasons: you've switched to another streaming service, you're not listening regularly enough to justify the cost, or your budget has tightened. Whatever your situation, cancelling is your right, and Tocancel is here to walk you through the process and explain your legal protections as a New Zealand consumer.

Free tier versus premium subscription

Audiomack's free tier lets you stream music with advertisements and build playlists without paying anything. The Premium subscription costs a monthly fee that renews automatically each billing cycle. If you only use the free version, you have no cancellation to action and no charges to stop.

If you pay for Premium, you are locked into automatic billing until you cancel, which makes understanding your cancellation options essential.

Why this guide matters for new zealand consumers

Audiomack operates from the United States and does not publish a customer service address in New Zealand. All cancellations happen online through the app or website. This distance might make you feel like you have fewer rights, but you do not: New Zealand consumer law protects you regardless of where a company is based.

Tocancel has helped thousands of New Zealand subscribers navigate overseas subscription cancellations and recover unfair charges. This guide combines the step-by-step cancellation process with your statutory rights so you can cancel with confidence.

Your consumer rights in new zealand

New Zealand law gives you powerful protections when you deal with streaming services, even international ones.

The consumer guarantees act and your legal position

The Consumer Guarantees Act 1993 is your strongest shield. It requires that any service supplied to you-including music streaming-must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Audiomack repeatedly crashes, offline downloads fail to work, or features promised at purchase do not function, you have legal grounds to claim a refund or compensation.

These rights exist on top of whatever Audiomack's terms of service state. If the company refuses a refund by pointing to their cancellation policy, your statutory rights under the Consumer Guarantees Act override their position. You can escalate to the Commerce Commission, New Zealand's consumer protection watchdog, if Audiomack does not cooperate.

The fair trading act and unfair contract terms

The Fair Trading Act 1986 prevents businesses from misleading you or using unfair contract terms. If Audiomack made false claims about features, availability, or refund policies, or if their terms try to strip away your legal protections, you can challenge those unfair terms. Courts and the Commerce Commission regularly strike down "no refunds under any circumstance" clauses because they violate the Fair Trading Act.

Your legal position is clear: you are not bound solely by Audiomack's contract. You have statutory rights that apply automatically, and Tocancel can help you understand how to use them if the company pushes back.

How to cancel Audiomack on the web

Cancelling via the Audiomack website is the quickest and most reliable method, usually taking under two minutes.

Web cancellation step by step

1. Open your web browser and go to audiomack.com.
2. Log in using your registered email address and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset email.
3. Click your profile icon in the top right corner of the page.
   • Look for a menu option labelled "Account Settings," "Manage Subscriptions," or "Profile."
4. Navigate to the Subscriptions or Billing section.
   • You will see your active Premium plan listed with the next billing date.
5. Select Cancel Subscription or Cancel Plan next to your Premium membership.
   • Audiomack may display a retention screen asking why you are leaving; you can skip this or provide feedback.
6. Confirm your cancellation choice when prompted.
   • A confirmation message will appear on screen.
7. Take a screenshot of your cancellation confirmation and save the reference number (if provided).
   • You will also receive a confirmation email; keep this for your records.

Your Premium subscription will remain active until the end of your current billing cycle. After that date, you lose access to Premium features but can continue using the free tier with ads.

Cancelling via the Audiomack mobile app

If you prefer to cancel on your phone, the Audiomack app offers a similar process.

1. Open the Audiomack app on your iOS or Android device and log in.
2. Tap the profile icon at the bottom right of the screen.
   • This is usually a circular icon with your username or profile photo.
3. Select Settings or Account.
4. Scroll down to Subscriptions or Billing.
5. Tap Cancel Subscription or Manage Premium.
6. Follow the on-screen prompts and confirm your cancellation.
   • You may see a popup asking you to reconsider; you can dismiss this and proceed.
7. Screenshot your confirmation and check your email for a cancellation receipt.

The mobile process mirrors the web version, so choose whichever platform you find easier to navigate.

Understanding your billing and refund rights

Tocancel recommends understanding exactly what happens to your money and when your access ends.

Billing cycle and when access stops

Audiomack operates on a calendar billing cycle. If you pay on the 15th of each month, your renewal date is the 15th of the next month. When you cancel, you retain Premium access until that renewal date passes. You will not be charged again after your current billing cycle ends.

For example, if you cancel on 20 March and your renewal date is 27 March, you keep Premium until 27 March. On 28 March, your account reverts to free tier only. You will not be charged again.

Refund eligibility and your options

Audiomack's standard cancellation policy does not offer refunds for unused portions of your current billing cycle. This means if you cancel on 20 March with a renewal date of 27 March, you will not recover that week's cost under their standard terms.

However, this is where your statutory rights matter. Under the Consumer Guarantees Act, if Audiomack's service has failed-for instance, the app crashes regularly, offline mode does not work, or features are unavailable-you have grounds to demand a refund even outside Audiomack's cancellation window. Tocancel advises you to gather evidence (screenshots, error messages, dates of failures) and contact Audiomack support with a clear statement: "I am claiming a refund under the Consumer Guarantees Act 1993 because the service has not been of acceptable quality."

If Audiomack refuses, you can escalate to the Commerce Commission free of charge. Frame your complaint as a breach of the Consumer Guarantees Act, and the Commission will investigate on your behalf.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when dealing with an overseas company, but small missteps can complicate your situation.

The mistakes that cost new zealand subscribers the most

Not saving your confirmation. If you cancel and do not screenshot or email yourself the confirmation, you have no proof of the action. If Audiomack charges you again, you will struggle to prove you cancelled. Always save your confirmation message and reference number.

Assuming cancellation is automatic. Some subscribers think deleting the app or stopping their subscription payment will cancel their account. It will not. You must explicitly cancel within the app or website, or Audiomack will continue charging you. Tocancel has seen countless cases where customers thought they had cancelled but were billed months later.

Cancelling on the wrong date. If your renewal is due in three days and you cancel, you still pay for those three days. Consider cancelling right after you are charged, when you know you have a full month (or billing cycle) before the next charge. This maximises the value you extract from your current payment.

Not checking your bank statement. After cancelling, monitor your bank account for 30 days to confirm no further charges appear. If Audiomack charges you again, contact your bank immediately and dispute the transaction. Your bank can reverse it and investigate Audiomack's billing.

Ignoring communication from Audiomack. After cancellation, Audiomack may send you retention emails offering discounts or free months. Ignore these unless you genuinely want to resubscribe. Do not reply "No thanks"-these replies can sometimes be interpreted as re-engagement. If you do not want Audiomack, silence is your best policy.

What to do after cancelling Audiomack

Your cancellation does not end once you click the button; Tocancel recommends a few follow-up steps to protect yourself.

Immediate actions after cancellation

Within 24 hours of cancelling, check your email for a cancellation confirmation from Audiomack. If you do not receive one, log back into your account and verify that the Premium subscription is no longer listed. If it is still showing as active, repeat the cancellation process or contact Audiomack support immediately.

Save your confirmation email to a folder labelled "Cancelled Subscriptions" so you can find it quickly if you need proof later.

Monitor your bank account

Set a calendar reminder for the day after your final billing cycle ends. Check your bank or credit card statement to confirm Audiomack did not charge you again. If an unexpected charge appears, contact your bank within 10 days and dispute it as an unauthorised transaction. Your bank will reverse the charge and investigate.

If Audiomack charges you multiple times after you have cancelled, document every transaction with dates and amounts. This evidence is vital if you escalate to the Commerce Commission.

Resubscription traps to watch for

Some streaming services offer one-click resubscription, especially if you visit their website logged in. Avoid clicking "Restart Premium" or "Reactivate Your Subscription" if you see these prompts. If you do resubscribe by accident, cancel again immediately and follow the same steps.

If you want to use Audiomack's free tier after cancelling, do not delete your account. Simply let your Premium lapse, and your free tier remains active with all your playlists intact.

When to escalate beyond Audiomack

Most cancellations go smoothly, but sometimes Audiomack will refuse a refund or continue charging you unfairly. Here is how to escalate your case.

Contact Audiomack support with your consumer rights claim

If you believe you deserve a refund under the Consumer Guarantees Act or Fair Trading Act, send a formal email to Audiomack support. Use these phrases to make your claim clear and legally grounded:

• "I am requesting a refund under the Consumer Guarantees Act 1993 because the service has not been of acceptable quality."
• "The service failed to deliver the features you advertised, which constitutes misleading conduct under the Fair Trading Act 1986."
• "I was charged without my explicit, informed consent, which breaches the Fair Trading Act."

Give Audiomack 10 working days to respond. If they refuse or do not reply, move to the next step.

Escalating to the commerce commission

The Commerce Commission is New Zealand's free consumer protection authority. You can lodge a complaint online at comcom.govt.nz if Audiomack refuses your refund claim or continues charging you after cancellation. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act at no cost to you.

When you complain to the Commission, include:

• Dates of charges and cancellation requests.
• Screenshots or emails proving you cancelled.
• Evidence of service failures (app crashes, error messages, missing features).
• Copies of your emails to Audiomack support and their responses.
• Your bank statements showing the charges.

The Commission typically investigates complaints within 30-60 days and can order Audiomack to refund you, even if their standard policy forbids it.

Disputing charges through your bank

If Audiomack charges you after cancellation, do not wait for them to resolve it. Contact your bank or credit card provider and dispute the transaction as unauthorised. Your bank can reverse the charge within 10 days of the transaction and investigate Audiomack independently. This often forces the company to take your complaint seriously.

Keep your dispute case number and all correspondence with your bank for your records.

Pricing and value: was Audiomack worth it?

Understanding Audiomack's cost helps you decide if cancelling was the right choice.

If you were paying NZD $11/month and cancelling after six months, you spent around NZD $66 on Audiomack. Whether that was value for money depends on how often you listened. If you streamed music daily, you likely got reasonable value. If you streamed a few times a month, cancelling makes sense.

Tocancel recommends calculating your cost per use before cancelling future subscriptions: divide the annual cost by 365 days and ask yourself if you listened on that many days. If not, cancelling is the right financial decision.

Common questions about cancelling Audiomack

Will cancelling delete my playlists and account?

Cancelling your Premium subscription does not delete your account or playlists. You can log back in anytime and access your saved music using the free tier. Your account data remains on Audiomack's servers. If you ever want to resubscribe, your history is intact.

Can i cancel before my billing date?

Yes, you can cancel at any time. Your Premium access lasts until the end of your current billing cycle. You will not be charged again after that date, but you also will not receive a refund for the remaining time in your cycle unless you have a valid claim under the Consumer Guarantees Act or Fair Trading Act.

What if Audiomack keeps charging me after i cancel?

Document the charges with dates and amounts, contact Audiomack support with evidence of your cancellation, and give them 10 days to respond. If they do not refund you, dispute the transaction with your bank and lodge a complaint with the Commerce Commission. Both actions are free and often resolve the issue quickly.

Can i get a refund for the current month if i cancel today?

Audiomack's standard policy says no. However, if the service has failed or was not as advertised, you have legal grounds to demand a refund under the Consumer Guarantees Act. Always ask; the worst they can say is no. If they refuse, escalate to the Commerce Commission.

Is there a new zealand customer service number for Audiomack?

Audiomack does not publish a dedicated New Zealand phone number or postal address. All customer support is handled online through the website or app. If you need to contact them by mail, the company's registered address is in New York, USA, but postal correspondence is slow and unreliable. Email support through the app is your best option.

Cancellation checklist for Audiomack

Use this checklist to ensure you have completed every step correctly.

• [ ] Log into your Audiomack account on the web or app.
• [ ] Navigate to Subscriptions or Billing settings.
• [ ] Click "Cancel Subscription" and confirm your choice.
• [ ] Screenshot your cancellation confirmation and save the reference number.
• [ ] Forward the confirmation email to yourself or save it in a folder.
• [ ] Mark your calendar for one day after your final billing date.
• [ ] On that date, check your bank statement to confirm no charge appeared.
• [ ] Verify your account still exists and your playlists are intact (if you care to keep them).
• [ ] If charged again, dispute the transaction with your bank within 10 days.
• [ ] If Audiomack refuses a refund you believe you deserve, lodge a complaint with the Commerce Commission.

Summary: cancelling Audiomack with confidence

Cancelling Audiomack is a straightforward process that takes two minutes online, but protecting yourself legally takes a bit more care. You have the right to cancel anytime, and your money remains yours until you choose to spend it. Do not let Audiomack's overseas status make you feel powerless: New Zealand consumer law protects you fully, and Tocancel has helped thousands of subscribers navigate subscription cancellations and recover unfair charges.

The key steps are simple: cancel through the web or app, save your confirmation, monitor your bank account, and escalate to the Commerce Commission if Audiomack refuses a legitimate refund claim. Your consumer rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 override any cancellation policy that tries to strip them away.

If you have been charged unfairly, do not hesitate to dispute the transaction or complain to the Commerce Commission. These authorities exist to protect you, and they take these complaints seriously. Tocancel stands ready to guide you through every step of cancelling Audiomack and claiming the refund you deserve under New Zealand law.