Cancel Audiomack: Step-by-Step Guide

How to cancel Audiomack premium in the philippines without missing your refund

What Audiomack is and why cancellation matters now

Audiomack is a music-streaming platform available across the Philippines that offers both free and paid tiers. The free version supports ad-backed streaming with limited offline downloads; the premium tier (Audiomack+) removes advertisements, unlocks unlimited downloads, and delivers higher-quality audio. At ₱65 per month, it undercuts most competitors in your region. However, if your listening habits have changed, your budget has tightened, or you've switched to another app entirely, cancelling before the next billing cycle is your right and your responsibility.

This guide walks you through your legal position, the exact cancellation steps, and how to recover any unauthorised charges-all according to the laws that protect you as a Philippine consumer.

Audiomack's pricing in the philippine market

Audiomack keeps its pricing transparent and accessible in the Philippines. The monthly premium subscription costs ₱65.00 and includes ad-free listening, unlimited offline downloads, and premium sound quality. For short-term users-such as those travelling or testing the service-the Day Pass option costs ₱9.00 and grants premium features for exactly 24 hours.

To put this in context, Spotify Premium starts at ₱149 per month in the Philippines, Apple Music at ₱169, and Deezer at ₱129. Audiomack's ₱65 monthly rate genuinely offers value for budget-conscious listeners. Yet affordability does not override your right to cancel easily and without penalty.

How Audiomack billing works in the philippines

Audiomack operates as both a web service and mobile application in the Philippines. You can access the platform via the official Audiomack website, the iOS app (App Store), or the Android app (Google Play). All pricing displays in Philippine pesos with no currency conversion required.

Here is the critical detail: your subscription location determines where you must cancel. This is the number-one source of confusion among users. If you signed up on the Audiomack website, you cancel on the website. If you subscribed through Apple's App Store, you cancel via the App Store billing settings. If you purchased through Google Play, you cancel in Google Play. Attempting to cancel in the wrong location leaves your subscription active and your account vulnerable to surprise charges.

Your consumer rights when cancelling a subscription in the philippines

You have legal protections under the Consumer Act of the Philippines (Republic Act No. 7394), which governs all commercial transactions in your country. This law mandates that companies disclose subscription terms, renewal dates, and cancellation methods upfront and clearly. Audiomack must make cancellation as straightforward as sign-up; anything less violates your consumer rights.

What the law guarantees you

Under the Consumer Act of the Philippines (Republic Act No. 7394), you possess the explicit right to cancel any recurring subscription before the next billing date without incurring further charges. If Audiomack processes a payment after you have cancelled, you are entitled to a full refund. You do not need to provide a reason for cancellation-your choice to leave is enough.

Your legal position is straightforward: once you initiate a valid cancellation through the correct platform, Audiomack must honour it and cease all future charges. If they do not, the Department of Trade and Industry (DTI) enforces the Consumer Act and can compel refunds and penalties on your behalf.

What to document and keep

Retain all cancellation confirmations, billing statements, email receipts, and screenshots of your account status before and after cancellation. These records become your proof in any dispute. Screenshot your account settings showing the cancellation in progress, the final confirmation screen, and your account page 24 hours later to verify the subscription has ended. If Audiomack charges you again, these screenshots establish that you cancelled correctly and strengthen any claim for a refund through the DTI or your bank.

How to cancel Audiomack on each platform

The cancellation process differs slightly depending on where you subscribed. Follow the exact steps for your platform to avoid confusion and unexpected charges.

Cancel Audiomack through the website

If you subscribed directly on audiomack.com or through your browser, cancel via the same route.

1. Open audiomack.com in your browser and log in with your email and password.
2. Navigate to your account settings or profile section (usually a gear icon or "Account" menu at the top right).
3. Look for a "Subscriptions," "Billing," or "Premium" section.
4. Find your active Audiomack+ Premium subscription.
5. Select "Cancel subscription" or "End premium membership."
6. Review the cancellation summary-confirm your refund eligibility if applicable.
7. Click the final "Confirm cancellation" button.
8. Screenshot the confirmation message that appears on screen.
9. Check your email for a cancellation confirmation message from Audiomack within a few hours.

Your cancellation becomes effective immediately, and you retain premium access until the current billing period ends. After that date, your account reverts to the free tier.

Cancel Audiomack through the iOS app (App store)

If you purchased Audiomack+ through Apple's App Store on an iPhone or iPad, you must cancel through the App Store settings, not within the Audiomack app itself.

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the bottom right corner.
3. Select "Subscriptions" (this shows all active paid subscriptions you manage through Apple).
4. Find and tap "Audiomack" in the list.
5. Tap "Cancel subscription" or "Cancel."
6. Confirm the cancellation when prompted-Apple will ask you to confirm one final time.
7. Screenshot the confirmation screen.
8. Return to the subscription list and verify that Audiomack no longer shows as active or shows a status of "Expired."

After cancellation, your premium access continues through the end of your billing cycle. On the renewal date, no charge will occur, and your account becomes free.

Cancel Audiomack through google play

If you signed up via the Audiomack app on Android or through Google Play, cancel in the same location.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions" or "Manage subscriptions."
4. Tap "Manage subscriptions."
5. Find and tap "Audiomack" in your active subscriptions list.
6. Tap "Cancel subscription."
7. Review the cancellation details (refund eligibility, final access date, etc.).
8. Confirm cancellation when prompted.
9. Screenshot the final confirmation screen.
10. Return to the subscriptions list and check that Audiomack no longer shows as an active subscription.

Your premium features remain available until the end of your current billing cycle, at which point your account converts to free.

What happens after you cancel with Audiomack

Understanding what occurs immediately after cancellation prevents panic and misplaced follow-up actions.

Your account access during the notice period

Once you cancel, you keep all premium features through the end of your current billing cycle. This is called the "notice period" or "paid access period." You may continue to download music offline, stream without advertisements, and enjoy higher quality until that cycle closes. You do not lose access midway through the month you have already paid for.

After the billing cycle ends, your account automatically converts to the free tier. Your playlists, saved songs, and listening history remain intact-only premium features are withdrawn.

Checking your subscription status after cancellation

Log back into your Audiomack account (via website, iOS, or Android-whichever you used originally) and navigate to your account or subscription settings. Your account should display either "No active subscription" or a "Premium cancelled" status, with a clear end date. If your account still shows "Active subscription" or "Next billing date" 24 hours after cancellation, contact Audiomack support immediately using Tocancel's guidance below.

Recovering a refund if Audiomack charged you after cancellation

If Audiomack processes a charge after you cancelled, you have clear legal grounds to demand a refund.

Request a refund from Audiomack directly

Contact Audiomack support via their Help Center at help.audiomack.com. Describe the situation: "I cancelled my Audiomack+ subscription on [date] but was charged on [date]. Please provide a refund of ₱65.00 to my original payment method." Attach screenshots of your cancellation confirmation, your billing statement, and your account status before cancellation. Audiomack should respond within 5 to 10 business days. Many organisations refund first-time billing errors without contesting, especially when you present clear documentation.

Escalate through your payment method

If Audiomack does not refund within 10 business days, contact your bank or payment provider directly. Explain that you cancelled the subscription but were charged after cancellation. Most banks in the Philippines honour refund requests for unauthorised recurring charges. They can initiate a chargeback (a reversal of the transaction) and investigate on your behalf. You do not lose money during this process-the funds remain in dispute until resolved.

Report to the department of trade and industry (DTI)

If Audiomack refuses to refund and your bank sides with them, file a complaint with the Department of Trade and Industry (DTI) in the Philippines. The DTI enforces the Consumer Act of the Philippines (Republic Act No. 7394) and can compel refunds, penalties, and damages. Visit the DTI website or visit a local DTI office with your documentation (cancellation screenshots, billing statements, email correspondence with Audiomack, and proof of your refund request). The DTI process is free and typically resolves within 60 to 90 days.

Tocancel recommends documenting every step: date, time, who you contacted, what you said, and their response. This record becomes essential if you escalate to your bank or the DTI.

Common mistakes that lead to double-charging

Cancelling a subscription feels straightforward until it goes wrong-and most mistakes are preventable with the right knowledge.

Cancelling in the wrong location

The most frequent error is attempting to cancel on the Audiomack app when you subscribed through Apple or Google Play. Uninstalling the app does not cancel the subscription-it only removes the app from your phone. Your payment method continues to be charged by Apple or Google every billing cycle. Always cancel where you signed up: website cancellation for website subscriptions, App Store cancellation for Apple purchases, and Google Play cancellation for Android subscriptions.

Assuming removal of payment method stops the charge

Deleting your credit card from Audiomack's account settings does not cancel the subscription. It only removes your card from that account. The subscription itself remains active and will fail to charge-but Audiomack may suspend your account or attempt to re-charge using an updated card on file. You must cancel the subscription explicitly before removing your payment method.

Not screenshotting your cancellation confirmation

Without a screenshot of the confirmation screen, you have no proof you cancelled. If Audiomack later disputes your refund claim, you cannot prove you took action. Screenshot every confirmation page, every "cancellation successful" message, and your account settings page showing "No active subscription." These images are your evidence.

Cancelling too late in the billing cycle

If you cancel after the renewal date has passed, you may be charged for the next month before your cancellation takes effect. To avoid this, cancel at least two days before your next billing date. Check your account settings or your most recent billing email to confirm your exact renewal date, then cancel well before it arrives.

Comparing Audiomack with other music services in the philippines

If you are weighing whether to cancel Audiomack, consider how it stacks up against competitors in your region. Tocancel has gathered current Philippine pricing and features to help you decide.

Audiomack remains the most affordable option in the Philippines. If cost is your reason for cancelling, no service undercuts it by much. If you are switching for library size, artist exclusives, or features like podcast integration, Spotify and YouTube Music offer those advantages. Whatever your choice, cancelling through Tocancel ensures you do it safely and recover any overcharges.

A final checklist before and after cancellation

Use this checklist to confirm you have taken every necessary step and avoided common pitfalls.

Before you cancel

• Verify your subscription renewal date by checking your account settings or your most recent billing email.
• Confirm which platform you used to sign up (Audiomack website, App Store, or Google Play).
• Note your payment method (debit card, credit card, e-wallet) for reference if a refund is needed.
• Clear your cache and cookies or log out and back in to ensure you are accessing the current account interface.
• Prepare your phone or computer with a screenshot tool ready.

During cancellation

• Navigate to the correct cancellation location (website, App Store, or Google Play-matching where you subscribed).
• Locate your active Audiomack+ subscription in your account or subscription settings.
• Click "Cancel subscription" and review the terms (refund eligibility, final access date, etc.).
• Confirm the cancellation when prompted.
• Screenshot the confirmation message and your account page showing "No active subscription" or "Cancelled."
• Note the date and time of cancellation for your records.

After you cancel

• Wait 24 hours, then log back in and verify your subscription status has changed to "Cancelled" or "No active subscription."
• Save your confirmation email from Audiomack (check spam and promotions folders if it does not appear in your inbox).
• Monitor your billing statement for any charges after your renewal date.
• If a charge appears, retrieve your cancellation screenshot and contact Audiomack support within 5 business days.
• Keep all documentation for at least 6 months in case a dispute arises.

Contact and escalation information for Audiomack

If you encounter problems during or after cancellation, Audiomack provides support through its Help Center and does not maintain a dedicated cancellation address in the Philippines. All inquiries and disputes are handled through their U.S. headquarters.

How to reach Audiomack support

Visit the Audiomack Help Center at help.audiomack.com and submit a request describing your issue. Specify "Cancellation refund" or "Subscription issue" in your subject line. Include your account email, the date you cancelled, screenshots of your cancellation confirmation, and details of any unauthorised charges. Audiomack typically responds within 5 to 10 business days.

If Audiomack support does not resolve your issue

Do not wait indefinitely for Audiomack to respond. After 10 business days without resolution, proceed to your bank or payment provider and file a chargeback (dispute of the charge). Simultaneously, file a complaint with the Department of Trade and Industry (DTI) in your region of the Philippines. The DTI's consumer complaint system is free and holds Audiomack accountable to Philippine consumer law.

The Department of Trade and Industry (DTI) can be reached at regional offices nationwide or via their website. Provide your documentation (cancellation screenshots, billing statements, and proof of your support request to Audiomack) and request an investigation into unauthorised charges after cancellation.

Final steps: take action today

Cancelling Audiomack is your right, and the Consumer Act of the Philippines (Republic Act No. 7394) protects you throughout. Whether you are switching services, tightening your budget, or simply no longer using the platform, cancelling before the next billing cycle saves you money and prevents disputes.

Tocancel has helped thousands of consumers across the Philippines cancel their subscriptions safely, recover overcharges, and understand their consumer rights. The steps in this guide-from locating your subscription to claiming a refund through the DTI-are grounded in Philippine law and proven to work. Do not delay: check your renewal date today, cancel using the correct platform, and screenshot your confirmation. If Audiomack charges you again, you now know exactly how to respond.

Visit Tocancel at tocancel.com for guides on cancelling hundreds of other services in the Philippines, each with the same commitment to clarity, empowerment, and your consumer rights.