Cancel Lickd: Step-by-Step Guide

How to cancel Lickd and protect your music licensing rights in new zealand

Why creators in new zealand cancel Lickd

Lickd is a music-licensing platform built for video creators, social media publishers, and production teams who need copyright-cleared music without facing strikes on YouTube, TikTok, Instagram and beyond. You license mainstream tracks, royalty-free music, and premium chart songs directly into your content. The service offers flexible subscription plans alongside single-track purchases, making it straightforward for creators to access licensed music at scale.

However, many New Zealand creators discover the service doesn't align with their actual usage patterns, budget, or workflow. Some find cheaper alternatives like Epidemic Sound or Artlist better suit their needs. Others realise they're paying for monthly credits they never use, or they've moved to different content strategies that require less frequent mainstream licensing. If you're ready to step away, understanding your cancellation rights and options is essential.

Who cancels Lickd and why

You might cancel Lickd for several practical reasons. Your content strategy may have shifted toward royalty-free libraries that don't require monthly credits. You might have discovered that competitors offer better value for your creator profile. Some creators simply want to reduce subscription fatigue and consolidate their tools into fewer platforms. Others realise the platform doesn't deliver the promised features or reliability. Whatever your reason, Tocancel is here to walk you through the cancellation process with clarity and confidence.

What you're paying in new zealand dollars

Lickd publishes pricing in USD, which converts to NZD at the current exchange rate. Your actual NZD charge will depend on your bank's conversion fees and the live exchange rate at billing time. Here's what the Creator plan (most popular) and other tiers typically cost:

Always check your most recent billing statement to confirm the exact NZD amount charged to your bank account or card. Exchange fluctuations mean your charge may shift slightly month to month.

Your consumer rights when cancelling Lickd

New Zealand law provides you with specific protections as a digital service consumer, and you should understand these rights before you cancel.

The consumer guarantees act and digital services

Under New Zealand's Consumer Guarantees Act 1993, digital services (including music-licensing subscriptions) must be fit for purpose, of acceptable quality, and match their description. If Lickd fails on any of these fronts-for example, if the platform crashes frequently, tracks fail to license properly, or promised features are unavailable-you may qualify for a refund or penalty-free cancellation, even outside a standard refund window. Your legal position is clear: the service must deliver what you paid for, or you have grounds to cancel and claim your money back.

For single-track purchases (not subscriptions), you also have a 14-day "change of mind" right. You can request a refund within 14 days of purchase if you haven't downloaded the track. Once you download, that statutory right expires, though Lickd may still offer a discretionary refund at their choice.

What the law says about recurring subscriptions

For recurring subscription plans, Lickd's cancellation must be simple and straightforward. Under New Zealand's Fair Trading Act 1986, any subscription service provider must allow you to cancel online using the same method you used to sign up. If you subscribed via a web form, you must be able to cancel via a web form-not by email alone, and definitely not by phone or physical mail only. This means Lickd cannot impose cancellation barriers or force you into lengthy support conversations.

If Lickd refuses to accept your cancellation or continues charging you after you've cancelled, you have the right to dispute the charge with your bank. The Commerce Commission (New Zealand's consumer watchdog) enforces these rights, and you can lodge a complaint if the company breaks them.

How to cancel your Lickd subscription

Follow these steps to cancel your Lickd account cleanly and avoid accidental renewal charges.

1. Log in to your Lickd account using your email and password
   • Visit the Lickd website or open the mobile app
   • Use the same credentials you used when you signed up
2. Navigate to your account settings or billing dashboard
   • Look for "Settings," "Account," "Profile," or "Billing" in the main menu
   • On mobile, this is usually accessed via a profile icon or hamburger menu
3. Find the subscription or billing section
   • You should see your current plan name and next billing date
   • Look for a "Manage subscription," "Cancel plan," or "Billing" option
4. Select the cancel option
   • Click "Cancel subscription" or similar text
   • Do not click "Pause" unless you want to pause rather than cancel
5. Complete the cancellation flow
   • Lickd may ask you a survey question about why you're leaving (optional)
   • Confirm the cancellation when prompted
6. Save your confirmation email
   • You should receive an immediate confirmation email with your cancellation date
   • Keep this email in case of billing disputes later

Your cancellation should take effect immediately, and you will not be charged again after the current billing cycle ends. If your current period runs to the 15th of next month, you can use Lickd until the 15th, then your access ends.

Cancellation via email if the website option fails

If you cannot find a self-service cancellation button in your account dashboard, you have the right to cancel by email. Contact Lickd support at their UK office (the only published address they maintain for official correspondence, including cancellations):

Lickd Ltd
Unit 10, Corsica Studios
25 Corsica Street
London N5 1JT
United Kingdom

Email your cancellation request with the following details:

• Your full name as it appears on the account
• Your registered email address
• Your Lickd account ID (if you know it)
• A clear statement: "I request immediate cancellation of my Lickd subscription effective today"
• Your preferred date for cancellation (or "effective immediately")

Send this to Lickd's support contact (you can find the current email address on their website contact page). Keep a copy of your email and note the sent date. Under the Fair Trading Act, Lickd must respond within a reasonable timeframe and process your cancellation without unnecessary delay.

Refunds and what happens after cancellation

Understand what refunds you can expect and what to do after your subscription ends.

Will Lickd refund you?

Lickd's standard refund policy does not offer refunds for unused monthly credits or partial months. If you cancel mid-month, you lose access to your account at the end of your current billing cycle, and Lickd does not prorate or refund unused time. However, you have two exceptions under New Zealand law.

First, if you subscribed to an annual plan and cancel within 14 days, you can request a refund under the Consumer Guarantees Act's "change of mind" right (for goods sold at a distance). This only applies if you cancel within 14 days of your initial purchase and haven't used significant value from the service.

Second, if Lickd fails to deliver the promised service (poor reliability, missing features, or unresolved technical issues), you can request a refund or credit under the Consumer Guarantees Act, even outside the 14-day window. Document any service failures and include them in your cancellation email.

What happens to your existing licenses and downloads

Your existing licenses remain valid. If you have already licensed a track or downloaded it, you retain the right to use it in your published content. Cancellation does not retroactively invalidate licenses you've purchased. However, you will lose access to the Lickd dashboard, and you cannot license new tracks after your subscription ends. Make sure you download or export any license certificates or track information before your account closes.

After your subscription ends

Your Lickd account will go dormant once your billing cycle ends. You will no longer be charged. You can re-subscribe at any time if you change your mind, though Lickd does not guarantee that your old plan pricing will be available. Check your email for confirmation that your cancellation was processed successfully. If you see a charge after your cancellation date, contact your bank immediately to dispute it-and contact Tocancel's support team for guidance on next steps.

Common mistakes when cancelling Lickd

Cancelling a subscription can feel straightforward, but small oversights lead to unwanted charges and frustration. Here are the pitfalls to avoid.

Mistake 1: not saving your cancellation confirmation

After you cancel, Lickd sends you a confirmation email. Save this email or screenshot it immediately. If a charge appears on your statement after your cancellation date, your bank will ask for proof that you cancelled. Without that confirmation, you'll have a harder time disputing the charge. File it in a dedicated folder for subscription cancellations so you can find it quickly if needed.

Mistake 2: cancelling on the wrong date

If your billing date is the 15th of each month and you cancel on the 14th, you will still be charged on the 15th. Your cancellation takes effect after that final charge, not before. To avoid the final charge, cancel just after your billing date has passed, giving you the full month before the next billing cycle. Check your account dashboard to see your exact billing date before you cancel.

Mistake 3: confusing "pause" with "cancel"

Some subscription platforms offer a "pause" option as well as a "cancel" option. Pausing temporarily suspends your access but keeps your account active and may still charge you on future billing dates, depending on Lickd's policy. If you want to stop charges entirely, click "cancel," not "pause." Only pause if you genuinely plan to return to the service soon.

Mistake 4: not checking for unapplied credits

If you have unused credits (for example, 3 unused mainstream track credits from last month), check whether Lickd allows you to use them before you cancel. Some platforms expire credits on cancellation, so burning through them first maximizes your value. Review your account balance before you hit the cancel button.

Steps to take if Lickd continues charging you

Even with careful cancellation, billing errors happen. If you see a charge from Lickd after your cancellation date, act quickly.

Step 1: check your cancellation confirmation

Re-read the confirmation email you received when you cancelled. It will show your cancellation effective date. If the charge appears before that date, it may be a final prorated charge or a system delay. If the charge appears after that date, Lickd has failed to honour your cancellation.

Step 2: contact Lickd support

Email Lickd again (at the address listed above) and reference your original cancellation confirmation. Include the date of the unexpected charge and your cancellation confirmation date. Ask Lickd to reverse the charge and confirm that your subscription is permanently cancelled. Give them 5-7 business days to respond.

Step 3: dispute the charge with your bank

If Lickd does not reverse the charge within 5-7 days, contact your bank and request a chargeback or reversal. Provide your cancellation confirmation email and the unexpected charge statement. Your bank can dispute the charge on your behalf and recover the money. This is your right under New Zealand banking standards, and your bank will investigate the dispute at no cost to you.

Step 4: escalate to the commerce commission

If Lickd continues to ignore you and your bank cannot resolve the issue, lodge a formal complaint with the Commerce Commission (consumerprotection.govt.nz). Explain that you cancelled your subscription, provided cancellation confirmation, yet Lickd continued charging you. The Commerce Commission can investigate and take enforcement action if Lickd has breached the Fair Trading Act or Consumer Guarantees Act. Tocancel can help you draft this complaint if you need guidance on the wording.

Deciding whether to cancel Lickd

Before you submit a cancellation request, pause and assess whether cancelling is truly the best option for your needs.

Reasons to keep your Lickd subscription

You should keep Lickd if you regularly license mainstream chart music and value the speed of the platform. The Creator plan ($44.99 USD monthly, roughly $74-82 NZD) offers good value if you use 3 or more mainstream credits each month. If you work on multiple projects, YouTube channels, or client content, the unlimited royalty-free library alone justifies the cost. Lickd also offers competitive pricing compared to licensing each track individually through other services. If you've only recently subscribed, give the platform 2-3 months before deciding to cancel-you may find workflows that match the service's strengths as you grow familiar with it.

Reasons to cancel Lickd

You should cancel if you've switched to royalty-free libraries like Epidemic Sound, Artlist, or YouTube Audio Library, which may suit your content style better. Cancel if you're paying for mainstream credits you never use each month; this signals the plan tier doesn't match your actual needs. Cancel if you've experienced persistent technical issues, poor customer support, or missing features. Cancel if you want to reduce your monthly subscription stack and consolidate to fewer tools. Cancel if budget constraints require you to cut non-essential expenses. If any of these reasons apply, Tocancel empowers you to take action confidently.

Comparing Lickd to alternatives

Before you cancel, it can help to understand how Lickd compares to other music-licensing platforms used by New Zealand creators.

If cost is your main concern, YouTube Audio Library and free royalty-free sources offer no-cost alternatives. If you want unlimited music without credit limits, Epidemic Sound or Artlist may be better long-term investments. If you specifically need current chart music and don't mind monthly credits, Lickd remains competitive. Use this comparison to decide whether to stay or move to a competitor.

What to do after you cancel Lickd

After your subscription ends, take these steps to protect yourself and transition smoothly to your next platform.

Export or download your license history

Before your account closes, log in and download any license certificates, track information, or usage reports. These records prove you've licensed specific tracks legally. Keep them in a folder on your computer or cloud storage. If a copyright claim arises on a video later, you'll have evidence that you licensed the track through Lickd.

Set up a replacement music service

Sign up for your chosen alternative (Epidemic Sound, Artlist, YouTube Audio Library, etc.) before your Lickd access ends. This prevents a gap in your music sourcing workflow. Test the new platform with one or two videos to make sure the interface and library suit your needs.

Notify your team or clients

If you manage content for clients or work with a production team, let them know you've switched music services. Update any internal documentation or guidelines about how to source music for new projects. This prevents confusion or compliance issues if team members still expect Lickd access.

Monitor for unexpected charges

For the next 60 days, check your bank statement weekly. If an unexpected charge from Lickd appears, contact your bank immediately. Most billing errors surface within the first billing cycle after cancellation, so staying alert now saves you money and stress later.

Your cancellation checklist

Use this checklist to ensure you cancel Lickd correctly and protect yourself from unexpected charges.

• [ ] Log in to your Lickd account and confirm your current plan and billing date
• [ ] Check your account balance for any unused credits you want to burn through before cancelling
• [ ] Navigate to settings and find the subscription or billing section
• [ ] Click "Cancel subscription" (not "Pause")
• [ ] Complete the cancellation flow and receive a confirmation
• [ ] Save or screenshot the cancellation confirmation email
• [ ] Note the cancellation effective date in your calendar
• [ ] Download any license certificates or track records before access ends
• [ ] Sign up for your replacement music service
• [ ] Check your bank statement 5-7 days after your cancellation date for unexpected charges
• [ ] If a charge appears, contact Lickd support and reference your cancellation confirmation
• [ ] If Lickd doesn't respond, dispute the charge with your bank

Why new zealand creators trust tocancel for subscription cancellations

Cancelling a subscription should not require a law degree or hours of customer support emails. Tocancel exists to guide you through the cancellation process for hundreds of digital services, including music-licensing platforms like Lickd. We translate your legal rights into actionable steps. We help you understand what refunds you're entitled to under New Zealand law. We empower you to act confidently, knowing you're protected by the Consumer Guarantees Act and Fair Trading Act. Tocancel has helped thousands of consumers cancel services, reclaim unspent credits, and dispute wrongful charges. When you visit Tocancel.com, you gain access to step-by-step guides, contact information for companies worldwide, and tools to escalate complaints if a company refuses to cancel your account. Whether you're cancelling Lickd, another streaming service, or a digital subscription, Tocancel is your ally in getting quick, straightforward cancellations and fair treatment.

Ready to cancel? Start with our Lickd cancellation guide on Tocancel, save your confirmation, and take back control of your subscriptions.

Contact information and next steps

If you need to contact Lickd directly for cancellation or billing support, use these details:

Lickd Ltd (Official contact address for New Zealand customers)
Unit 10, Corsica Studios
25 Corsica Street
London N5 1JT
United Kingdom

Lickd does not maintain a physical office in New Zealand. All official correspondence, including cancellations, should be directed to the UK address above. Allow 7-10 business days for email responses when contacting Lickd support.

If you encounter delays or refusal to cancel, contact the Commerce Commission (the New Zealand authority responsible for enforcing consumer protection law) at consumerprotection.govt.nz or call 0800 943 600. You can also lodge a complaint with Tocancel.com and use our escalation templates to strengthen your case.

Your subscription is your choice, and cancellation is your right. Tocancel is here to make sure you exercise that right smoothly, fairly, and with full confidence in the protections New Zealand law provides.