Cancel Loopcloud: The Right Way

How to cancel Loopcloud in new zealand and protect your rights

What is Loopcloud and why cancellation matters

Loopcloud is a cloud-based music production subscription operated by Loopmasters Ltd. It gives you access to a searchable sample library, cloud storage, integration with your digital audio workstation (DAW), and a monthly points allowance to download loops and samples. Your subscription unlocks a streamlined workflow for music creation-but only if you're using it.

You might decide to cancel for legitimate reasons: you've finished a project, the subscription doesn't match your production style, you've found a competing tool that suits you better, or the monthly cost no longer aligns with your budget. Whatever your reason, you have the right to cancel, and Tocancel is here to walk you through the process with clarity and confidence.

When cancellation makes sense for you

Cancel Loopcloud if you're no longer using the service regularly, if you prefer another platform's features, if you're reducing monthly subscriptions, or if you've completed a time-limited project and don't need ongoing access. The key is timing your cancellation strategically to avoid paying for a billing cycle you won't use.

Review your next billing date before you cancel-this ensures you maximise the value of your current subscription period.

Core features and what you lose after cancellation

Every Loopcloud plan includes a searchable sample library, cloud storage (the size depends on your tier), DAW integration for seamless workflow, and monthly points to download new content. Your access to these features continues until your current billing period ends, even after you submit a cancellation request. After that date, you lose access to the library, cloud storage, and any remaining points.

This grace period means you can plan your cancellation around your production schedule and avoid losing access mid-project.

Loopcloud pricing and plan comparison

Loopcloud offers three subscription tiers designed for different production needs and budgets across New Zealand.

Current subscription plans and costs in NZD

How pricing affects your cancellation decision

Annual plans offer better value per month if you commit long-term-you save roughly 17 percent compared to paying monthly. However, if you're uncertain about continuing, the monthly option gives you flexibility to cancel without penalty at the end of any billing cycle. Check your current plan type before cancelling, so you understand your payment schedule and next billing date.

Know your plan tier and payment frequency before you cancel-this ensures you time your request correctly.

Your cancellation methods and which one to use

Loopcloud offers multiple cancellation routes; the web-based method is fastest, but email and postal options exist if you prefer written confirmation.

Cancellation via the web (recommended)

The simplest and fastest way to cancel Loopcloud is through your online account. You control the process directly and receive instant confirmation.

1. Visit loopcloud.com and sign in with your registered email and password
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the reset email
   • Check your spam folder if the reset email doesn't arrive within 5 minutes
2. Navigate to your Account or Settings page
   • Look for a menu icon (three horizontal lines) or "Account" link, usually in the top-right corner
   • Select "My Account," "Settings," or "Subscription" from the dropdown menu
3. Find the "Current Plan" or "Subscription" section
   • This section displays your active plan, billing date, and payment method
   • Scroll down if you don't see a "Cancel Subscription" button immediately
4. Click the "Cancel Subscription" button
   • Loopcloud may ask why you're cancelling-this feedback is optional but helps them improve
   • You may see a retention offer (discount or free month); accept only if it genuinely suits your needs
5. Confirm your cancellation on the final screen
   • Your subscription remains active until the end of your current billing period
   • You should receive a confirmation email from Loopcloud within minutes
6. Save or screenshot the confirmation email for your records
   • Keep this proof of cancellation for at least 12 months
   • If you're charged after the billing period ends, you'll have evidence of your cancellation request

Web cancellation is instant, leaves a digital record, and requires no postal delays or email back-and-forth.

Cancellation via email (alternative)

If you prefer written confirmation or encounter technical issues with the web cancellation, email Loopcloud directly.

1. Compose an email to [email protected]
   • Subject line: "Subscription Cancellation Request - Loopcloud"
   • Include your full name, registered email address, and account username
2. State clearly and concisely: "Please cancel my Loopcloud subscription effective immediately" or "effective at the end of my current billing period"
   • Specify which date you prefer; if you don't specify, Loopcloud may interpret this as end-of-cycle cancellation
3. Request written confirmation of the cancellation date
   • Ask them to reply confirming the cancellation is complete and provide your access termination date
4. Send the email and retain a copy
   • Save the sent email in a folder dedicated to subscription records
   • Allow 2-3 business days for a response from Loopmasters Ltd

Email cancellation creates a paper trail and is particularly useful if you need to escalate a dispute later.

Cancellation via post (formal method)

If you want to send a formal written cancellation notice, you can post it to Loopmasters Ltd. Although Loopcloud does not maintain a dedicated cancellation address in New Zealand, you can send postal cancellation notices to the company's UK office.

Post your cancellation notice to:

Loopmasters Ltd
[UK postal address available on Loopcloud's legal or contact page]

Include your full name, email address, account details, and a clear statement requesting cancellation. Send via registered post so you have proof of delivery. Allow 10-14 business days for processing.

Postal cancellation is the most formal option and creates a documented record, though it's slower than web or email methods.

Your consumer rights under new zealand law

As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993, which gives you legal rights when you purchase goods or services.

What the consumer guarantees act means for your subscription

Your legal position is this: Loopcloud must provide the service as described, with care and skill. If the service is faulty, doesn't work as promised, or becomes unavailable unexpectedly, you have the right to request a refund, repair, or replacement. The service must also be fit for a purpose you've made known to the retailer. If Loopcloud fails to meet these standards, you can lodge a complaint with the Commerce Commission, New Zealand's consumer watchdog.

In practice, this means: if Loopcloud's sample library is incomplete, your account access is repeatedly disrupted, or the DAW integration fails, you can demand a refund-not just cancellation. You don't have to accept a "try again next time" response from the company.

Your cancellation rights under contract law

You have the right to cancel a subscription service, but the timing of your refund depends on your contract terms. If you cancel mid-billing cycle, Loopcloud is entitled to charge you for the full month or year you've committed to-unless they've breached the contract or misrepresented the service. However, if you cancel at the end of a billing period, no further charges apply.

Always review Loopcloud's terms and conditions before you sign up, so you know your cancellation rights and any notice periods required.

Your right to escalate if Loopcloud refuses to cancel

If Loopcloud refuses to process your cancellation or continues charging after you've requested cancellation, you can escalate to the Commerce Commission. Contact them at [email protected] or phone 0800 943 600. The Commission can investigate whether Loopcloud is breaching the Consumer Guarantees Act or engaging in misleading or deceptive conduct.

Your right to cancel is enforceable, and Tocancel encourages you to assert it confidently.

What happens after you cancel Loopcloud

Understanding the post-cancellation timeline helps you avoid surprises and plan your music production workflow.

Your access during and after the notice period

After you submit a cancellation request, your subscription remains active until the end of your current billing cycle. If you cancel mid-month, you retain full access to Loopcloud-sample library, cloud storage, and DAW integration-until your billing date arrives. You cannot download new content using remaining points after the billing period ends, but you can use any samples you downloaded before cancellation in your projects indefinitely.

Plan your cancellation date to use your remaining points before access terminates.

Confirming your cancellation status

After cancellation, log in to your Loopcloud account within 2-3 days to confirm your subscription status shows as "Cancelled" or "Active until [date]." If it still shows as active with a next billing date, contact Loopcloud support immediately-this may indicate the cancellation request wasn't processed.

Tocancel advises checking your account status as soon as you receive the confirmation email.

Monitoring your bank account and payment history

Check your bank or credit card statements for 30-60 days after your billing period ends. Loopcloud should not charge you after your subscription expires. If a charge appears after your cancellation date, contact your bank immediately and report the unauthorized transaction. Provide your cancellation confirmation email as evidence.

Keep your cancellation email proof for at least 12 months to dispute any unexpected charges.

Refunds and what to expect

Loopcloud's refund policy depends on whether you cancel mid-cycle or at period-end.

Refunds for mid-cycle cancellations

If you cancel before your billing period ends, Loopcloud typically does not issue a refund for the unused portion of your subscription. This is standard practice for SaaS subscriptions in New Zealand. However, if Loopcloud has misrepresented the service, failed to deliver features you paid for, or breached its contract, you can request a partial or full refund under the Consumer Guarantees Act.

Contact [email protected] in writing, clearly explaining the service fault and requesting a refund. Reference the Consumer Guarantees Act if applicable.

Refunds for service failures or disputes

If Loopcloud's service is faulty-the sample library is incomplete, your cloud storage is inaccessible, or DAW integration doesn't work-you have the right to a refund. You don't need to wait for your billing cycle to end. Document the fault (screenshots, error messages, timestamps) and email [email protected] with evidence. Request either a refund or a credit to extend your subscription if the fault is temporary.

If Loopcloud refuses, escalate to the Commerce Commission within 12 months of the fault occurring.

No refund if you simply change your mind

If you cancel because you've decided the service isn't for you-rather than because it's faulty-you are not entitled to a refund for the full subscription period. This is not a violation of your rights; it's a standard subscription model. However, if your cancellation occurs within 14 days of your first purchase and you're a new customer, some companies offer a "cooling-off" refund. Check Loopcloud's terms to see if this applies to you.

Always read the refund policy before you subscribe, so you know your position from the start.

Common mistakes to avoid when cancelling Loopcloud

Cancellation feels stressful, and it's easy to rush. Pause and take these precautions to protect yourself.

Mistake one: cancelling without checking your billing date

If you don't check your next billing date before cancelling, you might trigger a final charge you weren't expecting. Log into your account and confirm the exact date your subscription renews. If renewal is 2 days away, consider waiting and cancelling after the charge-this ensures you don't waste your latest payment.

Always note your billing date before you cancel.

Mistake two: deleting your confirmation email

After you cancel, Loopcloud sends a confirmation email. Many people delete this immediately, but you need it as proof if a dispute arises. Loopcloud might claim they never received your cancellation request, or your bank might ask for evidence if an unexpected charge appears. Your confirmation email is your legal protection.

Save the cancellation confirmation email for at least 12 months.

Mistake three: accepting a retention offer without reading it

During cancellation, Loopcloud may offer you a discount or free month to stay. This sounds like a win, but read the terms carefully. Some retention offers auto-renew your subscription after the discount period ends, which means you'll be charged again without warning. If you're cancelling to save money, reject these offers.

Only accept a retention offer if you genuinely want to continue the subscription at the new price.

Mistake four: relying on web cancellation without follow-up confirmation

While web cancellation is usually instant, technical glitches can occur. If you don't receive a confirmation email within 5 minutes, log back into your account and check your subscription status. If it still shows as active, submit a second cancellation request or email [email protected] to confirm the first request was received.

Always verify your cancellation status after 5-10 minutes.

Mistake five: cancelling and immediately forgetting about it

After you cancel, don't assume your account is closed forever. Check your account 2-3 days before your billing cycle ends to confirm the cancellation processed. If access hasn't terminated as promised, contact support immediately. Loopcloud might have experienced a system error, and a quick follow-up can prevent an unwanted final charge.

Set a phone reminder to check your account status 3 days before your billing date.

Cancellation checklist for new zealand users

Use this step-by-step checklist to ensure a smooth cancellation and protect your rights.

How tocancel can help you manage your subscriptions

Cancelling Loopcloud is straightforward when you follow the steps above, but managing multiple subscriptions can become overwhelming. Tocancel has helped thousands of consumers cancel unwanted services, recover unexpected charges, and understand their consumer rights. Whether you're cancelling Loopcloud, another music software, or a completely different subscription, Tocancel provides clear, empowering guidance tailored to New Zealand law and regulations.

If you run into resistance from Loopcloud or don't receive a cancellation confirmation, Tocancel can help you draft a formal dispute letter and advise you on escalation to the Commerce Commission. Visit Tocancel to explore templates, checklists, and step-by-step cancellation guides for hundreds of services.

Summary and next steps

Cancelling Loopcloud in New Zealand is simple: log into your account, click "Cancel Subscription," and confirm. You retain access until your billing period ends, and you should receive a confirmation email within minutes. Your consumer rights are protected by the Consumer Guarantees Act 1993, which means if Loopcloud fails to deliver the service as promised, you can demand a refund or dispute the charge with your bank.

Avoid mid-cycle refund disappointment by cancelling at the end of your billing cycle. Save your confirmation email for 12 months in case a dispute arises. If Loopcloud refuses to cancel or continues charging after you've requested cancellation, escalate to the Commerce Commission at [email protected] or 0800 943 600.

Tocancel is your trusted resource for cancellation advice across New Zealand. We've helped thousands of consumers assert their rights and take control of their subscriptions. Visit Tocancel today for cancellation guides, templates, and step-by-step support tailored to your situation.

Contact information for loopmasters ltd

Email: [email protected]

Postal address: Loopmasters Ltd, [UK postal address - consult Loopcloud's official legal page for current details]

Website: loopcloud.com

If you have additional questions about your cancellation or consumer rights in New Zealand, Tocancel is here to guide you every step of the way.