Cancel Loopmasters: Step-by-Step Guide

How to cancel Loopmasters and get your refund in new zealand

What Loopmasters is and why you might want to leave

Loopmasters is an online music production store and subscription service offering digital sample packs, loops, and sound presets for producers worldwide. The platform also operates Loopcloud, a cloud-based subscription service that grants you access to thousands of samples, cloud storage, and production software features designed for music creators.

Whether you've subscribed to Loopcloud or purchased a one-off sample pack, you hold clear consumer rights under New Zealand law. If your needs have changed, you've found a cheaper alternative, or you simply don't use the service anymore, Tocancel is here to guide you through cancelling safely and securing any refund you're owed. Your legal protections remain strong even if Loopmasters doesn't make the cancellation process transparent.

When to cancel Loopmasters

You might cancel if your subscription no longer fits your music production workflow, you've discovered a more affordable platform, or you've realised the sample library doesn't match your creative style. The good news is you have legal protections under New Zealand consumer law, regardless of how Loopmasters' cancellation process is designed.

The sooner you act, the better. Tocancel recommends cancelling before your next billing date to avoid unexpected charges. Most cancellations take just a few minutes once you know the correct steps.

Your cancellation options at a glance

You can cancel a Loopcloud subscription directly through your account settings, contact Loopmasters support by email, or send a formal cancellation request by post to their UK registered office. For one-off digital purchases made within the 14-day cooling-off period, you'll need to contact support before you download or stream the content.

Understanding your consumer rights in new zealand

New Zealand consumer law gives you strong protections when you buy digital services or products online, and these rights apply regardless of what Loopmasters' terms and conditions state.

The 14-day cooling-off period explained

When you purchase a digital product from Loopmasters (such as a sample pack or preset bundle), you have 14 days to change your mind and request a refund. This is your statutory cooling-off period under the Consumer Guarantees Act 1993. However, this right disappears the moment you download or stream the content, so speed is critical.

For Loopcloud subscriptions, the 14-day period starts from the date you first subscribe. If you cancel within this window before the service begins or becomes active, you're entitled to a full refund of your payment. Your legal position is clear: you can withdraw from the purchase without penalty during this window.

Refund rights for active subscriptions

If you cancel a Loopcloud subscription after the service has started, you must pay a proportional fee for the time you've already used. However, Loopmasters must refund any unused pre-paid balance immediately without delay. Tocancel advises checking your account for any credits or loyalty funds before you contact support.

If Loopmasters terminates your subscription without proper notice or if the service is faulty or doesn't match the advertised description, you have the right to demand a full refund, even outside the 14-day window. This protection exists under the Consumer Guarantees Act and is enforceable.

Extended refund windows for digital downloads

While the legal cooling-off period is 14 days, some Loopmasters digital downloads (especially sample packs) may qualify for refunds up to 60 days from purchase if you haven't downloaded the content. Tocancel recommends checking Loopmasters' specific terms, as this is a courtesy policy beyond your legal minimum entitlement.

How to cancel your Loopmasters subscription step by step

Cancelling a Loopcloud subscription is usually the fastest route and takes just minutes if you follow these steps exactly.

Cancel online through your account settings

The online method is the quickest way to cancel and gives you immediate confirmation of your request.

1. Go to loopcloud.com and sign in with your email address and password.
2. Navigate to Account Settings or Subscription (usually found in the top menu or settings icon).
   • Look for a section labelled "Billing", "Plans", or "Subscription Status".
3. Find your active Loopcloud subscription and select Cancel Subscription or Manage Plan.
   • The system may ask why you're leaving; answer truthfully but briefly.
4. Confirm your cancellation by clicking the final confirmation button.
   • Screenshot this confirmation page immediately.
5. Check your email for a cancellation confirmation message from Loopmasters within 24 hours.
   • If you don't receive an email, contact support with your screenshot as proof.

Cancel by email

If the online method doesn't work or you prefer written documentation, email cancellation is your next option.

1. Send an email to [email protected] with the subject line "Subscription Cancellation Request".
2. Include the following information in your email:
   • Your full name and account email address.
   • Your Loopcloud subscription ID or order number (found in your account).
   • The date you wish cancellation to take effect (ideally before your next billing date).
   • A brief reason for cancellation (optional but helpful).
3. Ask for written confirmation of your cancellation in the same email.
   • Request they confirm the date your access will end.
4. Save a copy of your sent email and any reply you receive.

Cancel by post

If you need a formal paper trail or prefer traditional postal cancellation, you can send a letter to Loopmasters' UK registered office.

1. Write a letter including:
   • Your full name and account email address.
   • Your subscription ID or order number.
   • A clear statement: "I hereby cancel my Loopcloud subscription effective immediately."
   • The date you're sending the letter.
2. Send the letter via registered post to:
   • Loopmasters Limited, Unit 3 Comet House, Calleva Park, Aldermaston, Berkshire, RG7 8NN, United Kingdom
3. Request a signed proof of delivery when posting.
4. Keep your receipt and a photograph of the letter before posting it.

What happens after you cancel

Understanding what occurs immediately after your cancellation request is crucial to protecting yourself and monitoring for unexpected charges.

Access and subscription timeline

Once you cancel, your access to Loopcloud ends at the end of your current billing period (unless you cancel before the period starts). You'll retain access to all samples you've downloaded during your subscription, but you lose the ability to download new content, use cloud storage, and access production tools.

If you cancel mid-cycle and you're owed a refund for unused time, Loopmasters must process this within 14 to 30 days. Monitor your bank account and email carefully during this window.

Checking for refunds

Log into your account after three to five business days and verify that no charge appears on your upcoming billing date. Check your bank or credit card statement when the expected billing date arrives.

If you were entitled to a pro-rata refund for unused time, this appears as a credit to your payment method within 30 days. If you don't see it, contact Loopmasters support immediately with your cancellation confirmation email or letter.

Preventing accidental resubscription

Some users accidentally resubscribe because they mistake marketing emails for billing notices. Unsubscribe from Loopmasters' marketing emails after cancellation to avoid confusion and further temptation to rejoin.

Refund timelines and what you're entitled to

Knowing exactly what refund you're owed and when to expect it removes uncertainty and helps you spot if Loopmasters is dragging its feet.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when you're unsure of your rights, but these mistakes are easily preventable if you know what to watch for.

Mistake one: waiting until your billing date

If you wait until your billing date approaches, you risk being charged again before your cancellation takes effect. Cancel immediately once you've made your decision, even if your next billing date is weeks away. Tocancel advises setting a reminder to cancel at least five business days before your renewal date if you're unsure.

Mistake two: downloading content during the cooling-off period

Downloading a sample pack or preset bundle forfeits your 14-day cooling-off right instantly. If you're thinking about cancelling, avoid downloading new content and review what you already have first.

Mistake three: not keeping cancellation proof

If you cancel online, screenshot your confirmation page immediately. If you email, keep both your sent message and Loopmasters' reply. This proof is essential if a dispute arises or if you're charged after cancellation.

Mistake four: assuming online cancellation worked

Don't assume your subscription has ended just because you clicked "cancel" on the website. Verify by checking your account settings 24 hours later and confirming your billing date has passed without a charge.

Mistake five: ignoring unexpected charges

If you're charged after cancellation, contact Loopmasters support within 48 hours with your cancellation proof. If they refuse to refund, contact your bank to dispute the charge. Your bank can reverse unauthorised charges under the Consumer Guarantees Act.

If Loopmasters refuses to refund you

You have legal escalation routes if Loopmasters ignores your cancellation request or refuses to refund you.

Your rights and enforcement options

Under the Consumer Guarantees Act 1993, Loopmasters must honour your cancellation and refund your money if you fall within the cooling-off period or if the service is faulty. This is not optional; it's your statutory right.

If Loopmasters refuses, your first step is to lodge a formal complaint with the Commerce Commission, which is New Zealand's consumer protection authority. The Commerce Commission investigates breaches of consumer law and can force companies to refund you.

You can also request mediation through a dispute resolution scheme if Loopmasters belongs to one. Some payment providers (credit card companies and banks) also offer chargeback and dispute resolution services if the merchant refuses to refund you.

Contacting the commerce commission

Visit www.comcom.govt.nz and use their online complaint form. Provide your cancellation proof, dates, and a clear summary of what you're seeking (refund amount and reason). The Commerce Commission will contact Loopmasters on your behalf.

For disputes over smaller amounts, small claims court is also available; you can file for up to NZD $15,000 without a lawyer.

Pricing and subscription options for Loopmasters

Understanding what you're paying for helps you decide if cancellation is the right move or if you simply need a lower-tier option.

When to keep your Loopmasters subscription

Cancellation isn't always the right answer; sometimes a plan downgrade or pause is better.

Reasons to stay subscribed

If you download samples regularly, use the cloud storage for backups, or rely on the production tools integrated into Loopcloud, the subscription pays for itself. If you're a professional music producer earning income from your productions, the subscription cost is tax-deductible as a business expense.

If you've only used the service a few times and think you might resume, consider downgrading to Loopcloud Lite (NZD $9.99/month) instead of cancelling entirely. You retain access to your library without the full cost.

Reasons to cancel

Cancel if you've moved to a cheaper competitor like Splice, Epidemic Sound, or Artlist. Cancel if you no longer make music or your workflow no longer depends on sample packs. Cancel if Loopmasters has raised its prices and you're no longer getting value for money.

Comparison with similar services

Tocancel recommends comparing Loopmasters with competing platforms before you cancel, in case a downgrade or switch makes more sense than a full cancellation.

Checklist before you cancel

Use this checklist to ensure you haven't missed any important steps before submitting your cancellation.

• Check your current billing date and cancellation deadline (usually 14 days before renewal).
• Download any samples, presets, or project files you want to keep permanently.
• Verify you're not within a promotional contract or annual discount period that penalizes early cancellation.
• Review your account for any unused credits or refunds already pending.
• Check if Loopmasters offers a pause or suspension option instead of full cancellation.
• Screenshot your current subscription page and billing history before cancelling.
• Prepare your account email and subscription ID in advance.
• Choose your cancellation method (online, email, or post) and gather the required information.
• If cancelling by post, print and photograph the letter before sending it.
• Set a reminder to check your account 24 hours after cancellation to confirm it worked.
• Note your expected refund date (14 to 30 days after cancellation).
• Mark your calendar to verify no charge appears on your next billing date.

How tocancel helps you cancel Loopmasters

Tocancel is a dedicated consumer advocacy platform that simplifies the cancellation process for services like Loopmasters. We provide step-by-step guides, cancellation templates, and escalation advice so you never feel stuck or unsure of your rights.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and recover refunds they didn't know they were owed. Our guides are grounded in consumer law, updated regularly, and written in plain language so you understand exactly what you're entitled to.

If you run into trouble cancelling Loopmasters, Tocancel's escalation guides show you how to contact the Commerce Commission, file a chargeback with your bank, or pursue a small claims court dispute if Loopmasters refuses to refund you.

Contacting Loopmasters and escalation addresses

Keep these contact details for your cancellation request and any follow-up communication.

Customer support email

[email protected] is the primary email for cancellation requests, refund inquiries, and account issues. Responses typically arrive within 24 to 48 hours on business days.

Postal address (UK registered office)

If you prefer to cancel by registered post, send your letter to:

Loopmasters Limited
Unit 3 Comet House
Calleva Park
Aldermaston
Berkshire RG7 8NN
United Kingdom

Allow 10 to 14 business days for a postal cancellation to be processed, plus additional transit time.

If Loopmasters doesn't respond

If you don't receive a reply within 10 business days, escalate your complaint to the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. You can also dispute the charge with your bank if Loopmasters continues to bill you after your cancellation request.

Summary and next steps

Cancelling Loopmasters is straightforward once you understand your rights under New Zealand consumer law and follow the correct steps. Your legal position is strong: you have a 14-day cooling-off period from purchase (if you haven't downloaded content), and you're entitled to a pro-rata refund if you cancel mid-cycle.

Choose your cancellation method based on your preference: online is fastest, email provides documentation, and post gives you a formal paper trail. Keep proof of your cancellation, monitor your billing date for unexpected charges, and follow up on refunds within 30 days.

If Loopmasters refuses to honour your cancellation or refund, contact the Commerce Commission or dispute the charge with your bank. You're not alone in this process; Tocancel has helped thousands of New Zealand consumers cancel Loopmasters and recover money they were owed. Your rights are enforceable, and you can act with confidence.