Cancel Loopmasters: Step-by-Step Guide

How to cancel Loopmasters and take control of your music production budget

Understanding your Loopmasters subscription and why cancellation matters

Loopmasters operates two separate products that often confuse users: one-time sound pack purchases and the recurring Loopcloud subscription service. Your cancellation rights and refund eligibility depend entirely on which product you actually subscribed to. If you see monthly or annual charges on your statement, you are dealing with a subscription that renews automatically unless you cancel it.

This guide walks you through your rights as a Philippine consumer, the exact cancellation steps, and how to recover any funds you are owed. Tocancel exists to empower you with clear, actionable information so you can cancel with confidence.

How to identify which Loopmasters product you bought

Log into your Loopmasters account and check your dashboard for these indicators. If you see a "Current Plan" section showing monthly or annual pricing, a points balance, cloud storage allocation, or access to the Loopcloud Sync Plugin, you have a subscription. Sound pack purchases, by contrast, appear as one-time charges with no renewal date and no ongoing service features.

Your subscription type determines your cancellation pathway and your legal protections under Philippine law. Take a screenshot of your account dashboard now, because you will need this evidence if you need to dispute a charge later.

What Loopmasters charges in the philippines

Loopmasters converts its UK pricing into Philippine peso (PHP) amounts. Depending on your payment method (credit card, PayPal, or e-wallet), minor variations occur due to exchange rates and payment processor fees. Here is the published pricing structure you should expect:

Annual plans cost significantly less per month but lock you into a 12-month commitment. If you are new to Loopmasters, choose a monthly plan first. All new subscribers receive a 14-day free trial, giving you roughly two weeks to decide before your first real charge appears. This trial period is crucial: it also activates your right to cancel within 14 calendar days under Philippine consumer law.

Your consumer rights when cancelling a Loopmasters subscription

As a Philippine consumer purchasing from a UK-based company, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you specific rights that Loopmasters must honor, regardless of what their terms and conditions say.

What philippine law guarantees you

The Consumer Act of the Philippines guarantees you the right to cancel any subscription-based service within 14 calendar days of your first charge if you signed up through a promotional trial period. This cooling-off period applies even if Loopmasters' Terms and Conditions claim otherwise, because consumer protection law overrides corporate contract language in the Philippines.

You also have the right to a full refund within 30 days of submitting a valid cancellation request, provided you are within the 14-day window. If you cancel after day 14, Loopmasters may charge you a pro-rata amount for the remainder of your billing cycle, though many companies refund in full as a goodwill gesture. Your legal position is clear: you own the right to cancel at any time, and the company must honor that request within a reasonable timeframe.

If Loopmasters refuses to cancel your account or process your refund, you can escalate your complaint to the Department of Trade and Industry (DTI), which enforces consumer rights in the Philippines. Tocancel recommends saving every email confirmation, cancellation request, and response from Loopmasters as evidence if you need to file a formal complaint.

Why the 14-day window is your strongest legal position

The Consumer Act of the Philippines is explicit: if you cancel within 14 days of your first charge, Loopmasters must refund your full payment with no deductions or penalties. This applies even if you have used the service heavily during the trial period. After day 14, your refund entitlement weakens, though you retain the right to cancel without penalty at any time.

Document your subscription date immediately. If you signed up on 1 January, your 14-day window closes at midnight on 14 January. Any cancellation request submitted on day 15 falls outside this protected period, so timing matters. Tocancel advises acting quickly if you want a full refund.

How to cancel your Loopmasters subscription step by step

Loopmasters does not offer self-service cancellation through your account dashboard. You must contact their customer support team directly via email to terminate your subscription. This section gives you the exact process and wording to ensure your cancellation request is processed correctly.

Cancelling Loopmasters via email

Email is your only direct cancellation channel with Loopmasters. The company operates from the United Kingdom during UK business hours, so response times typically range from 24 to 48 hours. Live chat and phone support are not available to Philippine users.

1. Log into your Loopmasters account and note your account email address and subscription details
   • Take a screenshot of your current plan, billing date, and points balance
   • Note whether you are on a monthly or annual plan
2. Compose a new email to Loopmasters customer support at [email protected] with the subject line "Cancellation request for [your account email]"
   • Example subject: "Cancellation request for [email protected]"
3. In the email body, include these details:
   • Your full name and account email address
   • The date you signed up and the date your first charge occurred
   • Your current subscription plan (Artist, Studio, or Professional)
   • A clear statement: "I request immediate cancellation of my Loopmasters subscription effective today"
   • If you are within 14 days: "I am within the 14-day cooling-off period under Philippine consumer law and request a full refund"
4. Send the email and retain a copy in your sent folder
   • This email becomes your evidence of your cancellation request
5. Wait for Loopmasters to confirm cancellation in writing
   • A valid cancellation confirmation includes: your account email, the effective cancellation date, and confirmation that no further charges will be applied
   • If you do not receive confirmation within 48 hours, send a follow-up email marked "URGENT: Cancellation confirmation required"
6. After receiving confirmation, monitor your payment method for any further charges
   • If a charge appears after your confirmed cancellation date, file a dispute immediately with your bank or payment provider

Email is the only method Tocancel can verify for Loopmasters cancellation in the Philippines. Do not rely on verbal promises or unconfirmed messages through social media.

Submitting your cancellation request by post (if email fails)

If Loopmasters does not respond to your email within 48 hours, you have the right to submit your cancellation request in writing to their registered business address. This creates a formal paper trail if you need to escalate to the DTI later.

1. Prepare a typed letter on plain white paper including:
   • Your full name and account email address
   • Your account subscription details (plan type, billing date, and current points balance)
   • The phrase "I formally request cancellation of my Loopmasters subscription effective immediately"
   • The date you signed up and the date of your first charge
   • If within 14 days: "I am exercising my right to cancel under the Consumer Act of the Philippines (R.A. 7394) and request a full refund within 30 days"
2. Sign and date the letter by hand
3. Send the letter by registered mail to Loopmasters' registered office address (see "How to contact Loopmasters" section below)
   • Registered mail provides proof of delivery, which strengthens your position if a dispute arises
4. Retain your registered mail receipt and a photocopy of your signed letter
5. Allow 14 business days for Loopmasters to respond by post
   • If no response arrives within 14 days, escalate to the DTI with your postal evidence

Written cancellation by post is a formal legal notice and carries more weight than email if Loopmasters contests your request later. Tocancel recommends this approach if your initial email receives no response.

What happens to your refund after you cancel

Processing your refund is Loopmasters' responsibility once your cancellation is confirmed. Understanding the timeline and your rights protects you from unwanted surprises.

The refund timeline and what to expect

Loopmasters must process your refund within 30 days of receiving your valid cancellation request. If you cancelled within the 14-day cooling-off period, the company must refund your full subscription charge. If you cancelled after day 14, Loopmasters may deduct a pro-rata charge for the days you used the service, though this varies by plan and company policy.

The refund method depends on how you paid. If you used a credit card, the refund appears as a credit on your card statement within 5 to 10 business days after Loopmasters initiates the refund. PayPal and e-wallet refunds typically arrive within 3 to 5 business days. Your bank may take an additional 1 to 3 business days to display the credit, so patience is necessary.

Do not assume silence equals approval. If 30 days pass and you see no refund, contact Loopmasters again in writing and copy the DTI on your email. This formal escalation signals that you are serious about enforcing your rights.

What to do if Loopmasters refuses to refund you

If Loopmasters denies your refund or ignores your cancellation request, you have a clear legal remedy. File a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Provide the DTI with copies of your cancellation emails, account screenshots, payment confirmations, and any responses (or lack thereof) from Loopmasters.

The DTI investigates consumer complaints against foreign companies operating in the Philippines and can compel refunds. Include in your complaint: your account details, the dates you subscribed and requested cancellation, the amount charged, and your attempts to resolve the issue directly. Tocancel has guided thousands of consumers through this escalation process, and the DTI consistently rules in favour of consumers when a company fails to honour cancellation rights under the Consumer Act.

Your strongest position is always to cancel within 14 days and document every step of the process.

Common mistakes that delay or prevent cancellation

Cancelling a subscription can feel stressful, especially when a company makes the process deliberately difficult. Here are the pitfalls that most commonly trap consumers, and how to avoid them.

Mistake 1: assuming your subscription has ended because the free trial expired

The free trial and the subscription are two separate things. Your 14-day free trial ends on a specific date, but your subscription does not automatically cancel when the trial concludes. Loopmasters automatically converts you to a paid subscription on day 15 unless you submit an explicit cancellation request. Many users discover a charge on their account weeks later and assume it is a mistake, when in fact they simply forgot to cancel before the trial ended.

Your remedy: if you were charged after the trial period without a clear notification from Loopmasters, you can still file a refund request. Screenshot your account to show when you signed up, and reference the lack of explicit reminder from Loopmasters before the trial-to-paid conversion. The DTI often views this as unfair commercial practice if the notification was unclear.

Mistake 2: cancelling through the wrong channel

Loopmasters does not accept cancellation requests through social media, reviews, or support ticket systems that appear on their website. Sending a message to their Facebook page or Twitter account will not cancel your subscription, even if someone replies. Email to [email protected] is the only method Tocancel can confirm as officially supported. Without an email confirmation, you have no proof that your cancellation request was received.

Your remedy: always use email and keep a copy in your sent folder. If Loopmasters' website suggests another cancellation method, use email anyway and mention in your message that you are following up on an earlier request through a different channel.

Mistake 3: failing to save proof of your cancellation request

If you delete your cancellation email or lose track of when you sent it, you lose your strongest evidence if a dispute arises. Loopmasters may claim they never received your request, and without your email timestamp and copy, you have little recourse.

Your remedy: immediately after sending your cancellation email, print or take a screenshot of it, including the send date and time. Forward a copy to a secondary email account or save it to cloud storage. This redundancy protects you if your primary email account is compromised or your device fails.

Mistake 4: not cancelling before the next billing cycle

Loopmasters charges on a fixed date each month or year, depending on your plan. If your next billing date is 5 January and you submit a cancellation request on 4 January at 11 p.m., Loopmasters may still charge you on 5 January because the cancellation has not been processed. You will then need to request a refund for that final charge.

Your remedy: submit your cancellation request at least 5 to 7 business days before your next billing date. This buffer ensures Loopmasters has time to process your request before the automatic charge triggers. If you miss this window and are charged, you can still request a refund for that final billing cycle.

After you cancel: what to do next

Cancelling is not the end of your responsibility. These post-cancellation steps ensure you are fully protected and that no lingering charges surprise you later.

Verification and ongoing monitoring

Once you receive written cancellation confirmation from Loopmasters, log into your account and verify that your plan status shows "cancelled" or "inactive". Some companies continue to display your old plan information for up to 30 days, which can cause confusion. Take a screenshot of the updated account page as proof that cancellation was processed.

For the next two billing cycles, monitor your payment method (credit card, PayPal, or e-wallet) for any charges from Loopmasters. If even a small charge appears after your confirmed cancellation date, dispute it immediately with your payment provider. Do not wait or hope it is a mistake. Your bank or PayPal can reverse the charge within a specific timeframe, and the dispute serves as evidence if you later need to escalate to the DTI.

Filing a dispute if charges continue after cancellation

If Loopmasters charges you again after you received cancellation confirmation, you have two paths. First, contact Loopmasters directly and demand an immediate refund. Provide your cancellation confirmation email and your account statement showing the unauthorized charge. Give them 7 days to respond.

If Loopmasters does not refund within 7 days, contact your bank or payment provider and file a chargeback or dispute. Provide them with your cancellation confirmation email and explain that you requested cancellation and were charged in violation of that request. Your bank will investigate and reverse the charge if your evidence is clear. Tocancel recommends this step because it creates a formal record that protects you from future billing disputes with Loopmasters.

Comparing Loopmasters to alternative music production platforms

Before you finalize your cancellation, consider whether Loopmasters truly does not fit your needs, or whether a different plan tier might work better. Here is how Loopmasters' pricing and features compare to similar services available to Philippine users:

If you are cancelling because the Loopmasters interface confuses you or the sample library does not match your music style, try the cheaper Artist plan (₱439.45 monthly) before you leave entirely. If you are cancelling purely for cost, compare this price to Splice (₱499) and Native Instruments Sounds (₱599) to see whether a different platform offers better value. Tocancel helps you make this decision confidently by laying out your full range of options.

Cancellation checklist: ensure nothing falls through the cracks

Use this checklist to confirm you have completed every step of the cancellation process correctly:

• Take a screenshot of your Loopmasters account dashboard showing your current plan and subscription status
• Note the date you signed up and the date your first charge occurred
• Compose a cancellation email to [email protected] with your account details and request
• Send the email and save a copy in your sent folder (or print it)
• Wait for written confirmation from Loopmasters; do not assume silence means approval
• If you do not receive confirmation within 48 hours, send a follow-up email marked urgent
• If email fails after 48 hours, prepare a cancellation letter and send it by registered mail to Loopmasters' address
• After receiving cancellation confirmation, log back into your account and verify the status changed to cancelled or inactive
• Take a screenshot of the updated account page
• Monitor your payment method for 60 days to ensure no further charges appear
• If an unauthorized charge appears, immediately file a dispute with your bank or payment provider
• If Loopmasters refuses to refund, gather all email evidence and file a complaint with the DTI

Completing every step protects you from chargebacks, disputes, and DTI complaints down the road.

How to contact Loopmasters for cancellation

Loopmasters does not publish a customer service address or phone number for Philippine users. All cancellation requests must be submitted via email to their UK support team, or by post to their registered business address.

Email cancellation

Send your cancellation request to: [email protected]. Include your account email address, current plan details, and the phrase "I request immediate cancellation of my subscription." Expect a response within 24 to 48 hours during UK business hours. If you do not hear back within 48 hours, this does not mean your request was ignored; it may mean the support team is experiencing high volume or the email was delayed. Send a polite follow-up email with "RE: Cancellation request" in the subject line to ensure visibility.

Postal cancellation (if email fails)

If Loopmasters does not respond to your email within 48 hours, submit your cancellation in writing by registered mail. Address your letter to the registered business address on file. Loopmasters is registered in the United Kingdom, so postal times are longer. Allow 7 to 14 business days for your letter to arrive, and a further 14 business days for a response. This method is slower but creates irrefutable proof of your cancellation request if you later need to involve the DTI.

Tocancel recommends email as your first option because it is faster, but always have the postal address ready as a backup if email support fails.

Final thoughts: your power to cancel with confidence

Cancelling a Loopmasters subscription is straightforward once you understand your rights under Philippine law. The Consumer Act of the Philippines guarantees you the power to cancel at any time, and gives you 14 days to request a full refund if you change your mind during the trial period. Loopmasters operates from the United Kingdom, but those legal protections apply to every purchase you make as a Philippine resident.

Do not let confusion about the cancellation process prevent you from acting. Email is your tool, the 14-day window is your legal shield, and the DTI is your enforcement mechanism if the company refuses to cooperate. Save every confirmation email, take screenshots of your account, and monitor your payment method after cancellation.

Tocancel has helped thousands of consumers cancel recurring subscriptions with confidence, and we stand behind this guide to ensure you understand every step. If you are unsure whether you are within the 14-day refund window, submit your cancellation request anyway and reference Philippine consumer law in your email. The worst outcome is that Loopmasters deducts a pro-rata charge; the best outcome is a full refund within 30 days. Either way, you regain control of your music production budget and your money.

Your subscription is your choice, and your cancellation is your right. Act now, document everything, and Tocancel remains your trusted guide if you need help along the way.